LGCY Power: Read 375 User Reviews From Real Homeowners

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Verified Customer

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Christopher Fort Worth, TX

I am not a happy customer. I have been trying to cancel it since I’ve gotten it. Nobody ever does anything. It has been going on since the middle of January. They are charging me for the system even though it is not inspected or turned on.

5 years ago

Reply from LGCY Power

Christopher, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

May. 26th, 2021

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Verified Customer

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Maha Odeh-Arnold San Diego, CA

I have had solar panels on my roof since August 2020 and it is 6 months later and they are still not connected. We have had outrageous winter bills and are very disappointed in the lack of communication from all companies involved.

5 years ago

Reply from LGCY Power

Maha, I am sorry there has been a lack of communication. We want to do what we can to make it right. I have our Customer Support Team looking into your account and they will be in contact with you.

Feb. 1st, 2021

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Verified Customer

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Robert

My nest door neighbor had it so I got it too. Installation was fine. The value for the money is fine too.

5 years ago

Reply from LGCY Power

Robert, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Noelle

Easy to work with and to get a hold of. It is the best equipment and installation was quick and professional.

5 years ago

Reply from LGCY Power

Noelle, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Kenneth

Overall, I’ve had a good experience with them. They could improve a bit as far as answering questions but it has gone pretty smoothly.

5 years ago

Reply from LGCY Power

Kenneth, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Susanne

Customer support frequently follows up and gave us information throughout the process. They are nice. Installation was fantastic.

5 years ago

Reply from LGCY Power

Susanne, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Damian Peterson

The company is very easy to work with. Their staff is friendly and I've had a good experience with them so far.

5 years ago

Reply from LGCY Power

Damian, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Johnnette Richardson

They did everything they said they would do. Our system works great and they even upgraded power converter.

5 years ago

Reply from LGCY Power

Johnnette, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Carson Landreth

Poor communication and lying, was promised by our rep gift cards, she also forgot to put the electrical box in with the quote. Then we were charged after the fact. Luckily SUN RUN took care of us and saw the issue with our rep who looked like Louie Anderson

5 years ago

Reply from LGCY Power

Carson, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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CJ Ennis, TX

Update I've revised the rating up since the company VP and local manager reached out to me to make things right. I appreciate LGCY for correcting the mistakes. Even with this, I'm still waiting for to receive the Permission to Operate and got word from the utility provider that it their submission of my information was rejected and had to be resubmitted today. Of course, the company didn't tell me this and I had to find out on my own. This experience continues to be frustrating to say the least. Original Review This company is terrible. There sales rep lied. He said that my battery ($3671.15 cost) would work with the solar system so that it will supply power to my home from the solar panels if the grid goes down during the day. Also said that they would install an electrical sub panel for my battery to connect into in order to supply power to my home's critical circuits at night if the grid goes down as well. Turns out, none of this is true according to their electrician. In order for this to work, I would need their Enphase Encharge battery system to provide these functions. So now I'm out of $3671.15 because of lies from their sales rep and they billed me for a sub panel that they don't even provide. I've messaged the sales rep who has not responded back at all. I later found out he no longer works for them anymore. I've messaged their CEO, Doug R, on LinkedIN. I've emailed their VP of sales, Ashton B, and called numerous times. Everyone says they'll get back to me but no one has except one person named Chase from their support group in UT. Jesse, their electrician told me they could either refund me the sub panel cost or see about providing the Enphase battery at a discount. He said customer service would get back to me. No one has gotten back to me at all about this, not their VP or CEO. And I'm not paying for an Enphase battery when I've already spent all this money on a battery that their sales rep assured me would work with the system. At this point, since they lie and say they'll respond but don't, I've filed a BBB complaint on this company and I urge anyone having similar issues to do the same. Do not do business with this company at all.

5 years ago Edited November 2, 2021

Reply from LGCY Power

Hey CJ,

We apologize that this has been your experience. It looks like we agreed to get you the Enphase Encharge 3 system and installation for $3671.75. We appreciate your patience on this and look forward to getting your new battery installed.

Thanks,
LGCY Power

Oct. 12th, 2021

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Travis Green

Great company, couldn't be happier! They outlined every step along the way. The sales rep was great and I love my new affordable power bill! I'm excited to do my part to help the world go green.

9 years ago

Reply from LGCY Power

Travis, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Johnny McKenna Louisville, CO

All I can say is wow! From the moment they came to the door, to the final steps of installation, this company has been outstanding! The process was easy, and my sales rep was very helpful. Our only issue throughout the process was the lengthy installation time. But overall, this has been a great experience with great people.

10 years ago

Reply from LGCY Power

Johnny, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 1st, 2021

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Verified Customer

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Marguerite Gundacker Prescott, AZ

They were fast, efficient, and things happened the exact way they carefully explained to us.

4 years ago

Reply from LGCY Power

Marguerite, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Holly Woods Arlington, TX

We did not get what we were promised - no electric bill, nest thermostats and the company paying for the cancellation with our previous electric company.

4 years ago

Reply from LGCY Power

Holly, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Chas Newbre LA Mesa, CA

Great customer service and quick responses to questions. My only issues have been with subcontractors

4 years ago

Reply from LGCY Power

Chas, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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donald f bell Camarillo, CA

Danny S was great. Covered everything from A to Z and made you understood the program had to offer.

4 years ago

Reply from LGCY Power

Donald, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Rebecca A Bye Hockley, TX

Communication is horrible. After they sold us on the systemcommunication became sparse and it was hard to get help. I couldn't get my issues resolved quickly or my questions answered.

4 years ago

Reply from LGCY Power

Rebecca, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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MARIA CONTRERAS Chico, CA

Our salesperson-Layton C has responded to every question/concern, followed through to find the answer if he didn't know or referred us to the department or partner that could help us.

4 years ago

Reply from LGCY Power

Maria, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Brandon Harper Spring, TX

I old is all to Kevin. If it wasn't for him none of this would've happened. Very professional. Very patient. He took all the time in the world that we needed to explain the process to us. Excellent job Kevin.

4 years ago

Reply from LGCY Power

Brandon, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Mar. 31st, 2022

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Verified Customer

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Anonymous

Installation went pretty smoothly. Sometimes communication wasn't the greatest, but that's about it.

4 years ago

Reply from LGCY Power

Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Howard

It just took so long, and I don't know that necessarily legacy power is at fault, but it took a long time and It's still not turned on.

4 years ago

Reply from LGCY Power

Howard, we are sorry to hear about how long your project is taking, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Carmen

The sales guys are really informative and really nice. The process was very quick.

4 years ago

Reply from LGCY Power

Carmen, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Anonymous

I didn't have any problems everything went very smoothly they were very professional.

4 years ago

Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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James

Would like them to communicate more to me on the status of my connecting. It hasn’t been connected since November. They are charging me even though there is no service. It has been very slow.

4 years ago

Reply from LGCY Power

James, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Thomas

There were some delays but it got done fine. Support always answers the phones and my questions.

4 years ago

Reply from LGCY Power

Thomas, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Greg

So far customer support has responded when I asked questions. They were great at installing it. It takes a long time to get connected to the grid.

4 years ago

Reply from LGCY Power

Greg, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Bryan

I love the deals. The customer service rep was very knowledgeable. It has been great.

4 years ago

Reply from LGCY Power

Bryan, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Bill

Phone calls don’t get returned. We were told our solar panels were something very different then what happened. They people that installed it were fine.

4 years ago

Reply from LGCY Power

Bill, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Nathan Wilson Orlando, FL

Very simple to deal with and straightforward no hidden costs or odd sales tactics

5 years ago

Reply from LGCY Power

Nathan, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Verified Customer

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Neera Las Vegas, NV

George my salesman has been excellent and helpful if I had any doubts or questions.

5 years ago

Reply from LGCY Power

Neera, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Verified Customer

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Anthony P Aksamit Las Vegas, NV

Knowledgeable individuals who explained the positive benefits of of going Solar. Happy with their customer service

5 years ago

Reply from LGCY Power

Anthony, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Verified Customer

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Jordan Vandesteene Los Angeles, CA

Great guys to work for, especially at the top. They have a good reputation in the industry

5 years ago

Reply from LGCY Power

Jordan, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Verified Customer

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JOSE' ORNELAS San Diego, CA

Professional, timely, prompt, accountable, and committed to customer's satisfaction.

5 years ago

Reply from LGCY Power

Jose, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Verified Customer

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L Makings Encinitas, CA

The contract omitted an upgraded panel and went through permit process all the way to install date before we caught it. So now, months later we are hung out to dry, panels on the roof but not connected to anything.

5 years ago

Reply from LGCY Power

L, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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Verified Customer

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Mitch Ford American Fork, UT

Best options, best support, and I trust the people I work for. They don't over promise.

5 years ago

Reply from LGCY Power

Mitch, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Verified Customer

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Robert A. Colunga Atascadero, CA

Have a customer relationship with Brandon L. your broker. Good solar info. helped with computer usage for e mail.

5 years ago

Reply from LGCY Power

Robert, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Verified Customer

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Amanda Santa Maria, CA

LGCY is the best deal financially. It was easy and fast to get it installed and it is running well.

5 years ago

Reply from LGCY Power

Amanda, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Dora San Antonio, TX

They lied to me. They told me when I got the solar panels I would get a rebate and that turned out to not be true. I called and they never called me back. I am very dissatisfied.

5 years ago

Reply from LGCY Power

Dora, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 28th, 2021

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Verified Customer

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Derrick Hayward, CA

It is fine. They are pretty professional and get things done efficiently. They did a good job.

5 years ago

Reply from LGCY Power

Derrick, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Chris Oxnard, CA

Customer service can be helpful but they are not very good at calling you back when they say they will.

5 years ago

Reply from LGCY Power

Chris, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Jacob Aldie, VA

Setting it up was seamless. I am excited about the warranty they offer. It has been great.

5 years ago

Reply from LGCY Power

Jacob, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Erin Mesa, AZ

All my questions have been responded to quickly and answered. It has all be fast and efficient.

5 years ago

Reply from LGCY Power

Erin, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Steven Rivera Henderson, NV

They have failed 3 inspections and still haven't filled the final paperwork to get my solar on. 4 months into it and still no solar power. Plus no one answers the phone when I call.

5 years ago

Reply from LGCY Power

Steven, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Verified Customer

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Ken Masden Henderson, NV

The install company left too many broken tiles on roof. Roof tiles cannot be left in a worse condition after install.

5 years ago

Reply from LGCY Power

Ken, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Mark R. Taylor Eustis, FL

Tony was very informative and very honest. I felt as if he were treating me like I was his family

5 years ago

Reply from LGCY Power

Mark, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Jeffery Sinclair North Las Vegas, NV

Knowledgeable and informative extremely professional and confident in what they're doing.

5 years ago

Reply from LGCY Power

Jeffery, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Kobe Huett Odessa, TX

They did not do what they promised. They ensured me a Traeger grill due to a holiday special yet when contacted about the grill they have not answered nor have had the salesman answered. I feel like I was manipulated.

5 years ago

Reply from LGCY Power

Kobe, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

May. 26th, 2021

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Verified Customer

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Eric Las Cruces, NM

Installation went well. I have had no problems with the system so far. They have answered all my questions.

5 years ago

Reply from LGCY Power

Eric, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Anonymous Arroyo Grande, CA

We’ve had very good support. The guy was very helpful. We are pleased with it.

5 years ago

Reply from LGCY Power

To this anonymous customer, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Hemdee Kiwanuka Henderson, NV

Worst customer service ever... once they set you up, no one checks up on you. And still my NV Energy bill is still high!

5 years ago

Reply from LGCY Power

Hemdee, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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