LGCY Power: Read 375 User Reviews From Real Homeowners

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Verified Customer

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Zhubin Najafi

Their sale rep gave me incorrect information. I had to complain to the HQ to resolve the issue. It is still ongoing after 6 months. They corrected some of the problems but I have yet to hear for the rest.

5 years ago Edited September 14, 2021

Reply from LGCY Power

Hello Zhubin, I am sorry to hear about these issues but I am glad to hear that we have resolved some of your concerns. We would love to help resolve any remaining problems that you have. Our Customer Support Team is looking further into your account and we will reach out to you.

Jan. 22nd, 2021

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Verified Customer

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Rick Fanciullo San Jose, CA

Have not had any major problems with power. When I do, I am notified and repairs made

5 years ago

Reply from LGCY Power

Rick, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Mr. Iregret BuyingSolarPanels

Questionable and uninformed sales personnel, misrepretation of product's abilities, hairy chain of people/other businesses involved. This has been my experience and that of my neighbors.

5 years ago Edited September 14, 2021

Reply from LGCY Power

I am sorry to hear that this has been your experience. I can assure you we want to do everything in our power to ensure that you and your neighbors have a positive experience with LGCY. Please reach out to our Customer Support Team at 866-566-2650 so we can look into your account and make this right.

Feb. 1st, 2021

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Verified Customer

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Luther

Saves me money. Excellent service and I dont have any negative issues with my system

5 years ago

Reply from LGCY Power

Luther, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Gordon Passey

Excellent service from beginning to end. Took care of everything and no cost to us up front.

5 years ago

Reply from LGCY Power

Gordon, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Jerry

My energy bill has been cut considerably. It was installed quickly, neatly and smoothly.

5 years ago

Reply from LGCY Power

Jerry, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Lillian Love

The representative provided information that Sun Run will not acknowledge and cost me $4000 plus a huge electric monthly bill that was NOT to exceed $20. Extremely disappointed and would not recommend

5 years ago

Reply from LGCY Power

Lillian, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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Janice Bowman Encinitas, CA

everthing went well with the installation of my solar Part of the agreement was a promise of 350 dollar gift card. When I asked about collecting this card, my salesman, Todd C. told me it needed a referral to be granted. I bought the system without a referral and todd said he would put my name on a current project that had no referral and it would take about six weeks for me to reeive it. After giving it about eight weeks and constant calls and text msg, I finally reached him and he said that project fell through and another was coming up. I waited on that and still nothing. I tried calling Todd again with no answer from him Finally he picked up the phone, apoligized and said he had nothing for me and would call sunrun to see what they could do and call me back. Well he never called back as promised and he basically abandoned me, leaving me with the impression he got his commission and I no longer mattered. Next I contacted the Southern Calif Regional Manager of legacy power, Michael G, and complained to him . Once again I get promises of "I'll take care of it and call you right back". That never happened. I had to keep pressing the matter until Michael said he would put my name on a contract his crew was working on and once again told me I had to wait about six weeks Well I waited about eight weeks tried calling and texting with no reply. So far eight months have gone by. I've been brushed off with excuses just hoping I'll give up. I finally called sunrun and they said they would honor my request. It's probably what I should have done long before, but it's still no excuse how legacy power treated me, I am obviously a very patient man, In view of my experience with legacy power, I certainly would not recommend them. Or make sure you get any bonuses up front

6 years ago

Reply from LGCY Power

Janice, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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Mark Brighton, CO

A representative from LGCY Power came to our door to interest us in installing solar panels on our house in partnership with Excel Energy. It was promoted as no cost to us as homeowners so of course we were interested. Everything seemed great. The inspector came out and said everything was good to go and that we were able to move on to the next step. Well, nobody ever spoke to us again about installing panels. We emailed them multiple times to find out what was going on and nobody ever responded to our emails. Clearly we were disappointed in LGCY and how they lack in communication. The salesperson also said other people in our neighborhood signed up for the program as well, but I haven't seen any solar panels being installed around here. In my mind, LGCY has done a poor job and left us, and others it looks like, hanging. I would not recommend this company.

6 years ago

Reply from LGCY Power

Mark, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Mark Kaiser Dallas, TX

I’ve wrote this review a couple times and it keeps getting taken down. LGCY is the worst company. Was lied to by Ashton B and customer service reps. Told me how much I would be estimated paying and I’m paying literally two electricity bills. After they put the panels on your home they literally don’t care about you anymore. They coerce you that what they say is true and make you believe them. I tried to talk to them but because I was persistent and kept telling them my problems they stopped contacting me. I’m now stuck with a large monthly bill and the solar buy back program is not what they told me. Was told that because the panels have been installed there is nothing they can do. I will leave a review every week until they contact me.

4 years ago

Reply from LGCY Power

Mark, we are sorry to hear that this has been your experience. If there is anything we can do we would love to make it right. If you can provide us with more information by contacting us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 15th, 2022

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Verified Customer

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Sharon Hofer Rancho Cucamonga, CA

They came on schedule to install. Took only dar. Cleaned up before they left.

4 years ago

Reply from LGCY Power

Sharon, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Howard Wood Vacaville, CA

Workers are professional and friendly. Got my questions answered.

4 years ago

Reply from LGCY Power

Howard, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Jason Lawson Mc Kinney, TX

Communication and installation could not have been any easier!

4 years ago

Reply from LGCY Power

Jason, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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F Dellaria Davenport, FL

They were very friendly and knowledgeable made whole experience very easy

4 years ago

Reply from LGCY Power

F Dellaria, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Ian Jager Rocklin, CA

The representatives have all been very kind and helpful throughout the entire process.

4 years ago

Reply from LGCY Power

Ian, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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William Gould Las Vegas, NV

Improper hookup per NV Power. Had to change install to pass inspection. Slow to respond to phone inquiries.

4 years ago

Reply from LGCY Power

Hi William! We are so sorry to hear about that. We strive to teach our sales representatives to always be respectful. Local leadership has been informed. As well as additional training will be provided.

Mar. 22nd, 2022

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Verified Customer

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Josh morris Santa Clarita, CA

Worst customer service ever my roof never leaked spent 1600.00 to have the roof resheeted per there request and they ruined the new roof installing solar panels

4 years ago

Reply from LGCY Power

Josh, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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glenda fields Chino, CA

Solar panels were installed 4 months ago. The breaker still has not been installed or inspected. Tried calling unsatisfactory service.

4 years ago

Reply from LGCY Power

Glenda, we are sorry to hear about your experience, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Stanley Weber Phoenix, AZ

did not install soon enough to qualify for the 4k rebate. Salesman indicated it was not problem.

4 years ago

Reply from LGCY Power

Stanley, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Yessica montoya Escondido, CA

Solar panels were installed but the electrical has not been connected and it has been more than 8 weeks . And no one has follow up with me on status.

4 years ago

Reply from LGCY Power

Yessica, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Paul Maugeri Sun City, CA

we have had 2 city inspections that failed because certain things weren't done to their specifications. We're still waiting to be hooked up to SoCalEd

4 years ago

Reply from LGCY Power

Paul, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have looked into your account and see that your system is on and producing. Please reach out to customerservice@lgcypower.com if you have any additional questions!

Mar. 10th, 2022

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Verified Customer

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Richard

They are pretty efficient and they were willing to accommodate the clients.

4 years ago

Reply from LGCY Power

Richard, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Dennis

Install was real slow, but real good. They explained the process very clearly.

4 years ago

Reply from LGCY Power

Dennis, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Antonio

Very positive experience so far. The unstallation went really well.

4 years ago

Reply from LGCY Power

Antonio, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Barbara

No problems. Installation process was fine. Just haven't used it yet.

4 years ago

Reply from LGCY Power

Barbara, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Leon

Everybody was good, everybody was polite and did a good job, but they forgot to turn it on so I have no savings from it.

4 years ago

Reply from LGCY Power

Leon, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Terrie

Customer service has answered all my questions. They installers were very good.

4 years ago

Reply from LGCY Power

Terrie, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Michael

The salesman sold us on it. They were here on time to set it up. It works good.

4 years ago

Reply from LGCY Power

Michael, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Alan

The panels still haven’t been turned on and our first payment is due. Why am I paying for something I get no service for.

4 years ago

Reply from LGCY Power

Alan, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Valerie

Initially there was some difficulty with communication. It looks good. It not extremely ugly.

4 years ago

Reply from LGCY Power

Valerie, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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A

Customer service was very helpful. Installation went very smoothly.

4 years ago

Reply from LGCY Power

A, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Anonymous

I've never used customer support, but the instal went smoothly.

4 years ago

Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Jaylene

Legacy was up front and honest. They were able to answer all of our questions.

4 years ago

Reply from LGCY Power

Jaylene, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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James Michael Haley Warrenton, VA

Helped walk me through entire process and was available as needed.

5 years ago

Reply from LGCY Power

James, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Verified Customer

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Dianne Teets Las Vegas, NV

Kept me rating average because the work has not been completed yet, but so far things are going well

5 years ago

Reply from LGCY Power

Thanks Dianne! We're excited to hear from you once the work has been completed.

Aug. 31st, 2021

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Verified Customer

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Hari narayan Chantilly, VA

No transparency, tell you any thing you want to here at the time of contract signing. After that they will tell you what you missed during signing and nothing can happen now.

5 years ago

Reply from LGCY Power

Hari, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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Verified Customer

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James Gordon Poway, CA

They delivered as promised and on time. Communication was clear and open.

5 years ago

Reply from LGCY Power

James, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Verified Customer

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Lajuana Stallings Grovetown, GA

The whole process was very easy with little effort on our part.

5 years ago

Reply from LGCY Power

Lajuana, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Verified Customer

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Michelle Ayers Temple Hills, MD

Had one minor issue regarding the length of time it too to respond to a maintenance call.

5 years ago

Reply from LGCY Power

Michelle, we are so glad to hear about your experience with LGCY Power. We are sorry to hear about the lengthy time to get back to you. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Verified Customer

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Basilio Lim San Diego, CA

David C. was very helpful explaining the answers to my question repeatedly.

5 years ago

Reply from LGCY Power

Basilio, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 12th, 2021

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Verified Customer

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Hal Howell Abilene, TX

LGCY did a great job from beginning through turning the system on.

5 years ago

Reply from LGCY Power

Hal, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 12th, 2021

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Verified Customer

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Juan Napolitano Kissimmee, FL

Solar panels where installed without HOA approval, after month and a half LGCY Power have been unable to solve the issue. Not all the promised devices have been delivered.

5 years ago

Reply from LGCY Power

Juan, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Verified Customer

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Patricia Gayler San Diego, CA

The representative lied to us and didn't clear everything with our HOA as promised, we're still waiting for the required paperwork since March 2021

5 years ago

Reply from LGCY Power

Patricia, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Verified Customer

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Jacob North Las Vegas, NV

The salesman was honest and willing to work with. When I contact them about something, they have gotten back to me.

5 years ago

Reply from LGCY Power

Jacob, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Gavin Santa Maria, CA

The technology is up to date. They have been very responsive and have given me the best deal.

5 years ago

Reply from LGCY Power

Gavin, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Lynn Cantonment, FL

Installation was not smooth at all but when I call customer support, they’re responsive.

5 years ago

Reply from LGCY Power

Lynn, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Wayne Las Vegas, NV

Installation process is pretty good. I only need one final person to come out for inspection.

5 years ago

Reply from LGCY Power

Wayne, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Katie Las Vegas, NV

They have been clear and have made up for any issues that have come our way.

5 years ago

Reply from LGCY Power

Katie, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Marcellus Young Las Vegas, NV

Very friendly and informative always takes the time to answer questions

5 years ago

Reply from LGCY Power

Marcellus, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Bryan Pettengill San Diego, CA

Kenny H. was very professional, very detailed in explaining everything

5 years ago

Reply from LGCY Power

Bryan, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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