Elevation: Read 502 User Reviews From Real Homeowners

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Verified Customer

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Susan Dreilinger Las Vegas, NV

very reliable Follow up on their product to make sure it is working properly

6 years ago

Reply from Elevation

Susan, thank you for sharing your positive experience with Elevation.

Please feel free to call us with any questions.

Thank you!

Jun. 19th, 2020

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Verified Customer

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Lynda Terry Surprise, AZ

Lived up to their promises, handled all the paperwork and kept us informed.

6 years ago

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Verified Customer

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Jose Mendoza

Very knowledgeable about their product and good customer service

6 years ago

Reply from Elevation

We very much appreciate you! Thank you Jose for taking the time to review us. Glad our guys took care of you, enjoy your solar!!

Jul. 6th, 2020

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Verified Customer

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Rebecca Derry

installer very knowledge and efficient, system is working really well

6 years ago

Reply from Elevation

Excellent to hear Rebecca. Enjoy your savings and please feel free to contact us with any questions.

Jul. 6th, 2020

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Verified Customer

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Breyan Miller

Sales team was great but after that the customer service team was a nightmare to deal with and required constant follow-up. Overall experience has not been great.

6 years ago

Reply from Elevation

Hi Breyan, we are very sorry that your experience with us was not a pleasant one. We strive to put customers first and when we fall short of this we try to do everything we can to resolve the issue. It looks like you’ve been working with Keegan to work on your monitoring not working and moving one of your panels.

Mar. 24th, 2020

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Verified Customer

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Travis

Took a little longer to get everything up and running than I would like but quality is great.

6 years ago

Reply from Elevation

Thanks, Travis, glad to hear that things are running smoothly now. Unfortunately, the permit and inspection process can slow things down a bit but we are working on streamlining things on our end so we can get the system installed as quickly as possible. Enjoy your solar!

Mar. 9th, 2020

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Verified Customer

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Brent Catherman

Elevation Solar were accessible when installation issues emerged.

6 years ago

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Verified Customer

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William Hill

Great service! Prompt response on question and quick resolution on problems.

6 years ago

Reply from Elevation

Thank you, William. Customer service is our top priority so this is great to hear.

Dec. 3rd, 2019

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Verified Customer

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Caroline

Everybody is so nice. Thay really seem to care about the customer experience.

6 years ago

Reply from Elevation

Hi Caroline, thanks for the review. We are so happy to hear our team took such great care of you!

Dec. 3rd, 2019

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Verified Customer

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Dann De Boer

They did everything they said in a timely manner and were very pleasant

6 years ago

Reply from Elevation

Thank you, Mr. De Boer, for taking the time to let us know how we did. We appreciate this great feedback!

Nov. 26th, 2019

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Verified Customer

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Bettie A Covington

There pricing was very competitive and their communication was stellar

6 years ago

Reply from Elevation

Thanks, Bettie! We appreciate you and your review! Let us know if you ever need anything.

Nov. 26th, 2019

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Verified Customer

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David Prescott, AZ

There were a couple of hiccups along the way but other than that everything went pretty smooth.

6 years ago

Reply from Elevation

Hi David, we're sorry the process wasn't perfect but happy to hear it ended well. Enjoy your solar!

Nov. 20th, 2019

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Verified Customer

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William Killeen, TX

Had problems after the install slowed things down some. in the end it was all good

7 years ago

Reply from Elevation

Hi William, we're sorry to hear that the install process wasn't as smooth as it could have been but are happy that it ended well. Enjoy your solar!

Jun. 6th, 2019

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Verified Customer

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Sherry Hehl

I found them to be very honest and upfront from start to finish.

7 years ago

Reply from Elevation

Thank you, Sherry, for taking the time to review us. Glad to hear that everyone took care of you, enjoy your solar!

May. 2nd, 2019

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Verified Customer

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Jack T Stone Jr

we had a little diffculity getting the NVE power pannel installed and finalized.

7 years ago

Reply from Elevation

Unfortunately, NVE can be a little difficult to work with but we're happy to hear that things are going well now. Congrats on going solar.

May. 2nd, 2019

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Verified Customer

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Susana Ruiz North Las Vegas, NV

Everytime I called everyone was pleasant & walked me through the process.

7 years ago

Reply from Elevation

Thank you so much, Susana! We're glad to hear that everyone took such great care of you throughout the process. We pride ourselves on making the solar systems we install easy to understand and utilize to our customers. Glad to see our guys are taking that training to heart.

Apr. 22nd, 2019

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Verified Customer

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Brian Gilbert, AZ

Very responsible, fast design, and fast implementation. Good quality too.

7 years ago

Reply from Elevation

Thank you, Brian. We appreciate our customers and want to make sure we handle every part of the solar process at an elevated level. We are glad to hear it shows. Enjoy your solar savings!

Apr. 22nd, 2019

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Verified Customer

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M

Easy to work with, fairly smooth process from start to finish

7 years ago

Reply from Elevation

That is our goal - to make the process as easy as possible for our customers. Thanks for your feedback, M!

Apr. 10th, 2019

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Verified Customer

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C

Very fast install, professional people and excellent product

7 years ago

Reply from Elevation

Thanks, C, we appreciate your review! We aim to handle every part of the solar process at an elevated level so we're glad to hear it shows!

Apr. 10th, 2019

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Verified Customer

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Laurie

They lack in communication skills and follow through. The installation process was a little mixed up because of bad communication.

7 years ago

Reply from Elevation

Hi Laurie, we apologize for the lack of communication. We are committed to providing top notch customer service and putting our customers first so we'll be reaching out shortly to see how we can address your concerns and make this right.

Apr. 9th, 2019

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Verified Customer

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Edward

I'm satisfied with Elevation Solar's installers and it still works.

7 years ago

Reply from Elevation

Thanks, Edward, we always love hearing how our crews are doing in the field. Enjoy your solar and let us know if you ever need anything.

Apr. 9th, 2019

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Verified Customer

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Karl

Everything looks good, but it took longer than I thought it would.

7 years ago

Reply from Elevation

Thanks, Karl, we're glad to hear that you're enjoying your system.

Apr. 9th, 2019

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Verified Customer

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Venita

I don't know anything about the equipment but so far, it's lowering my bills.

7 years ago

Reply from Elevation

Thanks, Venita, we're glad to hear that you're saving with solar. Our solutions team is always here to help explain anything your system or your bills. If you have specific questions, feel free to call or email them at .

Apr. 9th, 2019

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Verified Customer

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Nick

Calls are never returned and they're too hard to contact. But the install was quick, and it seems to be built well.

7 years ago

Reply from Elevation

Hi Nick, we're sorry that you've had trouble contacting us. We're always working to improve communication and customer service so your feedback is very helpful!

Apr. 9th, 2019

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Verified Customer

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Dean

It is a good product and they did a very nice and quick job installing it.

7 years ago

Reply from Elevation

Thank you, Dean!

Apr. 4th, 2019

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Verified Customer

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Amanda

Customer service never got back to us about anything and installation went horribly. The equipment seems to be doing it's job but I wouldn't recommend them to anyone else.

7 years ago

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Verified Customer

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Rickie

The solar system seems good and they installed it in one day and they did a good job.

7 years ago

Reply from Elevation

Thanks, Rickie! We can't wait to hear about your solar savings!

Apr. 4th, 2019

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GRACE GATENJWA Cypress, TX

Took 4-5 months to install, still paying electricity and solar 5 months after activation and they claim I should be glad I’m paying less when they sold me no more elec bill - the remedy they say is buying more panels after they screwed me for the better part of 2021 - I know I’m not the only one, let’s make them pay for their deceptive business practice

4 years ago

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jeff Henderson, NV

the sales person basically they will tell you anything to make the sale ..... Most of it it lies..... customer service is basically non existent yes they answer the call but can only give you scripted non helpful answers... it took them 3 months too finally send out a service guy and he gave me lip service as well.... so I would not trust this company once the deal is signed your on your own....

4 years ago Edited October 27, 2021

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Wally Cobler Phoenix, AZ

Can't say enough about this company! Ari, Drew, Keegan were excellent! The entire company is professional and stand behind their product!

5 years ago

Reply from Elevation

Thank you Wally! Satisfied customers are our #1 priority, we are glad it shows.

Aug. 1st, 2021

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Jon Phoenix, AZ

Provided detailed information about solar technology and specifically how to best use the technology with my utility company. Vincent was very professional and prepared

5 years ago

Reply from Elevation

Thank you so much Jon. We appreciate you taking the time out to share your experience with us. Please keep us posted on your savings.

Feb. 17th, 2021

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Sandra Odessa, TX

We had our solar panels installed in April 2020 and since that time we have had nothing but problems with the panels. To date we have had 7 panels replaced. Not a day goes by that all of the panels are working correctly. Customer service and problem resolve by Elevation Solar is sub par. They promise to call back "by the end of the day" and they do not. We are the ones that has to call them. We are to a point of considering hiring an attorney and get the panels off the roof so that we can find another solar company. I would not recommend Elevation Solar to anyone!

5 years ago

Reply from Elevation

We are sorry that you have had issues with panels, but are glad to know that you have now been able to get them replaced and have resolved your concerns with Amy our Resolution Manager.

Feb. 11th, 2021

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Saler Surprise, AZ

The Salesman Tuesday was very thorough and helpful we learned quite a bit about solar and the process of it so far everything is very well

6 years ago

Reply from Elevation

We very much appreciate you! Thank you for taking the time to review us. Glad Tuesday took care of you, enjoy your solar!!

Jul. 8th, 2020

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Al Kao Queen Creek, AZ

I signed a solar Photovoltaic installation agreement on 09/30/2019 for the price of $52,008.00. I have already paid out in cash 90% of payment which included 20% , $10,401.67 on 09/30/2019 of down payment and 70%, $36,405.60 on 12/14/2019 of due before or at installation. The first installation date was scheduled on January 6th, 2020. But since that day, reschedules and cancelations occurs with unknown reasons to me. As today of March 22, 2020 the system is not completed done and activated with SRP yet.

6 years ago Edited September 14, 2021

Reply from Elevation

Hi Al, unfortunately, the current activation delay is with SRP. They have been holding their activation process with everything going on. We are working on getting everything pushed through as quickly as we can.

Mar. 23rd, 2020

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Unhappy customer Las Vegas, NV

Took over 5 months to complete installation. 5 times I was scheduled for a crew to start/continue/complete installation. No one shows up. No calls. Left me waiting for nothing. They promise work and do not deliver. You have to watch them. How can a business operate like this? Constant phone calls got me no results. Very unsatisfied. I wish I went with a different company.

6 years ago

Reply from Elevation

Hi, we apologize that you have had such a negative experience. We'd love an opportunity to fix your issues and make this right. I can't see a name or any contact information on this post so please call our customer service line at 480-492-4232 and ask for Amy. We hope you'll provide us the opportunity to resolve your concerns.

Feb. 4th, 2020

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azunderg ,

The project is coming up on a year since it started with Elevation and they still can't seem to figure out how to install and/or turn on the system. Literally every time something was scheduled to be done at my home there was some kind of mistake made, mis-scheduling, or mis-communication. At this point I'm thinking of removing the panels myself and leaving them in the alley for them to deal with. Since they've upgraded my circuit box every time it rains we pop a fuse although I've told my point of contact no one has come out to check it.

6 years ago

Reply from Elevation

Hi Michael, With the end of the year deadlines and tax credits. we had to make certain exceptions for customers that created some bandwidth issues with our service teams. We apologize for the issues this may have caused and we are actively working through our service pipeline this month to ensure we are back on track. I will forward this to our support team to push up the list. I appreciate your patience and we take this very seriously.

Jan. 17th, 2020

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Tony Fite Garland, TX

Jessica, CARMEN and Priscilla do an amazing job. They were at National night out and helped others with solar. If you want solar call them for sure.

7 years ago

Reply from Elevation

Thank you, Tony! We appreciate you sharing this awesome feedback about Carmen, Jessica, and Priscilla.

Nov. 20th, 2019

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sofia rubagotti Sachse, TX

Carmen and Jessica were very informative on solar. I enjoyed learning a lot about solar and look forward to more info. Thanks you two!

7 years ago

Reply from Elevation

We're lucky to have Jessica and Carmen on our team. They are passionate about solar and presenting the benefits to their customers. Thanks for the review, Sofia!

Sep. 19th, 2019

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Jeremy Newsom North Las Vegas, NV

Doug was extremely knowledgeable on solar power systems and gave us multiple options for the best system for our house. definately an A++

7 years ago

Reply from Elevation

Thanks, Jeremy. It's great to hear that Doug hit it out of the park! Our energy consultants work hard to stay up to date on everything solar and making sure your system fits your needs. Let us know if you ever need anything!

Apr. 23rd, 2019

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T. Rupert Las Vegas, NV

Doug showed up right on schedule. He had all the information available and was able to answer all my questions and concerns.

7 years ago

Reply from Elevation

Thank you for sharing your experience with us, Mr. Rupert. We pride ourselves on making the solar systems we design easy to understand and utilize to our customers so it's great to hear that Doug is taking that to heart.

Apr. 23rd, 2019

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Jean Richardson, TX

Explained the details in an easy to understand, thorough manner. I feel confident that I will not be surprised by anything that comes next.

7 years ago

Reply from Elevation

Thank you, Jean! We know that people don't like surprises when it comes to high cost systems so we like to cover everything up front. If you do have any questions about the next steps, don't hesitate to reach out.

Mar. 13th, 2019

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Claudia Serventi Las Vegas, NV

Very professional company. Everything was explained extremely well! We were referred by my brother. We highly recommend Elevation Solar.

7 years ago

Reply from Elevation

Thank you for the recommendation, Claudia. We're a bit of a family business here at Elevation so it's great to hear that you're keeping us within your family as well.

Feb. 22nd, 2019

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Tuan Ho Dallas, TX

Great experience with Elevation Solar. Dru was knowledgeable and made sure to get my home sized with the perfect system.

8 years ago

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Nelson galarza Killeen, TX

My experience was excellent with Joshua from Austin tx. Presentation was great and he knows his stuff. I am excited to go solar

8 years ago

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Laurie Haman Queen Creek, AZ

Arie was professional and very knowledgeable. Took time to explain options, benefits, costs, etc, and listened to me when I had questions.

8 years ago

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Verified Customer

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Heather Phoenix, AZ

Process was easy. Elevation kept us informed along the way

5 years ago

Reply from Elevation

Thanks, Heather, we aim to please from start to finish. We know that there are a lot of moving parts throughout the process so we are always happy to answer any questions you may have. Thank you for your review!

Jun. 22nd, 2021

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Verified Customer

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Colleen Las Vegas, NV

Easy o go installation, friendly customer service

5 years ago

Reply from Elevation

Thank you for the recommendation, Colleen. We are so happy to hear our team took such great care of you!

Jun. 22nd, 2021

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Verified Customer

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Anonymous Las Vegas, NV

Quality product, good and knowledgeable salesman, reasonable price, on time

5 years ago

Reply from Elevation

Thank you, we appreciate the great feedback!

May. 7th, 2021

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Verified Customer

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Steve Nielsen Phoenix, AZ

Great service from initial quote through installation.

5 years ago

Reply from Elevation

We appreciate our customers and want to make sure we handle every part of your install at an elevated level. We are glad to hear it shows. Enjoy your solar savings!

Apr. 28th, 2021

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Verified Customer

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Kristina Ramirez Summerville, SC

Great service. Prompt response. Attention to detail.

5 years ago

Reply from Elevation

Thank you Kristina, truly appreciate the feedback. Enjoy your solar and let us know if you ever need anything!

Apr. 28th, 2021

Elevation Reviews