Elevation: Read 502 User Reviews From Real Homeowners

star star star star star

Wilford Lindley Phoenix, AZ

vacation home, telephone contact followed by home visit. Great working on Saturday. We Have 2 solar systems in Calif.

8 years ago

star star star star star_border

James N. Hogan Phoenix, AZ

Our experience with Elevation Solar was pleasant, fast, and helpful. We are enjoying our low monthly payments and the future is looking bright.

9 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ealey Price, UT

I was missed informed that I would still be playing my electricity bill on top of the solar

5 years ago

Reply from Elevation

Hi Ealey, we apologize that you were misinformed about no longer having an electric bill. We do our best to design systems to offset as much as your energy but anything in excess of your solar production will have to be purchased from your utility company.

May. 7th, 2021

check_circle

Verified Customer

star star star star star_border

NATHAN BREKKEN Phoenix, AZ

over all good service and customer satisfaction

5 years ago

Reply from Elevation

Thank you Nathan. Please keep us posted on your savings.

Mar. 29th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Stan Price

The product itself seems to be fine but the service and communication has been lacking.

6 years ago

Reply from Elevation

Hi Stan, we apologize that we missed the mark with communication. We are always looking for ways to improve our process so this feedback is helpful. We'll send this over to our customer service team so they can review our current touchpoints and adjust them so we're always keeping our customers up to date on their project and responding in a timely manner.

Mar. 18th, 2020

check_circle

Verified Customer

star star star star star_border

Chris

Very Organized, quick to respond to inquiries

6 years ago

Reply from Elevation

Thank you, Chris! Can't wait to hear about your savings.

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star_border

Teresa Jacobs

Customer service, installation & after sales are very good.

6 years ago

Reply from Elevation

Thanks, Teresa! Customer service is our top priority so this is great to see. Congratulations on going solar!

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star_border

tim

price and service. solar is green and good

6 years ago

Reply from Elevation

Thanks for the review, Tim. We are so happy to hear our team took such great care of you!

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star_border

Mike Meyer

good product, completed on schedule, good results

6 years ago

Reply from Elevation

Thanks, Mike. We are so happy to hear our team took such great care of you!

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star_border

Jay Phoenix, AZ

Installation was a two day period. Very easy.

6 years ago

Reply from Elevation

We will definitely give your team some kudos for taking care of business! So glad they made your installation process so easy for you. Thanks for the review, we sincerely appreciate it. Let us know if you ever need anything!

Nov. 20th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Terry Bell Henderson, NV

Poor Quality and customer service, system not installed where directed, array shaded most pof the day

7 years ago

Reply from Elevation

Hi Terry, we apologize that you aren't getting the production you were expecting. The panels might not be receiving as much as they did in the earlier months because you are consuming a bit more due to summer. You just need to wait for those credits to build back up and you will see the large savings again. Please let us know if you have any further questions.

Aug. 20th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Monica French

Incorrrect information from sales person up front. Many issues throughout process

7 years ago

Reply from Elevation

Hi Monica, we're sorry that things didn't go as smoothly as it should have. We're always looking to improve our process so your feedback is helpful.

May. 2nd, 2019

check_circle

Verified Customer

star star star star star_border

Merly becasen

the people working at the solar are great

7 years ago

Reply from Elevation

Thank you, Merly. We're always looking for ways to improve our offerings and customer service so let us know what we could have done to give you the 5-star experience we're always aiming for.

May. 2nd, 2019

check_circle

Verified Customer

star star star star_border star_border

Josue Beltran

They installed the panels but lied on information given to me.

7 years ago

Reply from Elevation

Hi Josue, we're sorry that you felt deceived on what you were sold. I will be sure to bring this up to our sales director to make sure training is up to par throughout the entire company.

May. 2nd, 2019

check_circle

Verified Customer

star star star star star_border

Dennis

Quick, fair and honest and very dependable.

7 years ago

Reply from Elevation

Thank you, Dennis! We appreciate you taking the time to leave us a review. We're always looking for ways to improve so let us know what we could have done to give you the 5-star experience we're always aiming for.

May. 2nd, 2019

check_circle

Verified Customer

star star star star star_border

Justin specter Las Vegas, NV

I found out there prices are higher then other companies.

7 years ago

Reply from Elevation

Hi Justin, our prices are a little higher because we offer premium products. While they have higher upfront costs, they are more efficient and offer longer warranties which pay off in the long run. We hope you're enjoying your system out there in Las Vegas and let us know if you ever have any questions.

Apr. 22nd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

B

Communication and followup was consistently horrible. Salesman did not do what he promised or followed through.

7 years ago

Reply from Elevation

Hi, we apologize that you have had such a negative experience. We'd love an opportunity to fix your issues and make this right. Please call our customer service line at 480-492-4232 and ask for Amy. We hope you'll provide us the opportunity to resolve your concerns.

Apr. 10th, 2019

check_circle

Verified Customer

star star star star star_border

Brian

It went up pretty quick and it was all good.

7 years ago

Reply from Elevation

Thanks, Brian!

Apr. 9th, 2019

star star star star star

Rick G Crowley, TX

The whole process was awesome. The pricing and the customer service was fantastic!

5 years ago Edited September 14, 2021

Reply from Elevation

We appreciate our customers and want to make sure we handle every part of your install at an elevated level. We are glad to hear it shows. Enjoy your solar savings!

Aug. 1st, 2021

star star star star star

angels house Columbia, SC

Haven’t tried the solar panels yet but the installers were really terrific folks.

6 years ago

Reply from Elevation

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, Our Energy Efficiency Teams are amazing. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Jul. 8th, 2020

star star star star star

Dat Guy Mesa, AZ

Had a great meeting with Tuesday and went over a lot of great options for me and my family.

6 years ago

Reply from Elevation

Thank you! Tuesday is amazing. We have so many options to fit all of our customers needs.
Feel free to reach out anytime should you have any questions.

Jun. 23rd, 2020

star star star star star

Glenn Houston, TX

Very friendly reps, designed a system that would meet my needs, then executed the plan.

6 years ago

Reply from Elevation

Love it Glenn. Thanks for the review! Sounds like our guys made everyone happy today! Let us know if you need anything.

Jul. 6th, 2020

star star star star star

Gary Las Vegas, NV

Very knowledgeable and helpful. Able to make sure that I understood all my options.

7 years ago

Reply from Elevation

Thank you for sharing your experience! We work hard to put our customers first, by using excellent products at the best prices. We look forward to hearing about your savings!

Nov. 20th, 2019

star star star star star_border

Wendy Truelove Garland, TX

Reps are very responsive and informative, extremely helpful with respect to finding resources to help answer questions.

7 years ago

Reply from Elevation

Thanks, Wendy! Happy to hear that the team was so helpful.

Nov. 20th, 2019

star star star star star

Patricia Keller, TX

Jessica and Tyler were a pleasure to work with. Very knowledgeable of product(s) and processes.

7 years ago

Reply from Elevation

Thank you, Patricia, we truly appreciate the feedback. Enjoy your solar and let us know if you ever need anything!

Nov. 20th, 2019

star star star star star

Ernesto Arenivar Mesa, AZ

It was great customer service and he was so patient with us and answered all our questions.

7 years ago

Reply from Elevation

Thank you so much, Ernesto! We work hard to put our customers first, by using excellent products at the best prices. We look forward to hearing about your savings!

Aug. 29th, 2019

star star star star star

Clyde Gannon Arlington, TX

Dru gave me a solar consultation and explained the solar process and how everything works well.

8 years ago

star star star star star

Javier Hernandez Tolleson, AZ

We were able to design a system that best suits our home for a very economical cost.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Bruce

The installation went well, but they aren't that great at communication.

7 years ago

Reply from Elevation

Hi Bruce, we apologize that we missed the mark with communication. Customer service is our top priority and we want to make sure you're happy with your decision to do business with us so someone will be reaching out shortly to address your concerns.

Apr. 9th, 2019

star star star star star

Richard Chase Fort Worth, TX

All the staff including Kacey J. and Jessica B. were very helpful.

5 years ago Edited September 14, 2021

Reply from Elevation

Thanks Richard for your 5-Star review. Please keep us posted on your savings.

Feb. 23rd, 2021

star star star star star_border

Dan Menne Apache Junction, AZ

Eric was great about explainging the process the cost and kept in touch without being pushy

5 years ago

Reply from Elevation

Thank you Dan, we our customers satisfaction is our #1 priority.

Feb. 17th, 2021

star star star star star

Gregory Smith Pahrump, NV

So far has been a great no pressure sales friendly answered all questions

6 years ago

star star star star star

Jo Wylie, TX

They were very knowledgable and addressed my questions and concerns.

7 years ago

Reply from Elevation

Thanks, Jo! If you ever have any questions, don't hesitate to reach out. We're always here!

Nov. 20th, 2019

star star star star star

Israel Falcon Las Vegas, NV

Every one was fantastic, helpful, informative, polite. I rate them a 10.

7 years ago

Reply from Elevation

Thank you Israel, truly appreciate the feedback. Enjoy your solar and let us know if you ever need anything!

Nov. 20th, 2019

star star star star star

Jenny Henderson, NV

They have a great warranty and Celso was extremely kniwlegable.

7 years ago

Reply from Elevation

Thank you so much for your review, Jenny. Glad to hear that Celso was so helpful during your consultation. Congratulations on going solar!

Aug. 22nd, 2019

star star star star star

Jan Johnson Avondale, AZ

They are the best always there with a answer and tend to the customers needs.

7 years ago

Reply from Elevation

Thank you, Jan. Customer service is our top priority so this is fantastic feedback. Let us know if you ever have any questions.

Aug. 29th, 2019

star star_border star_border star_border star_border

David Newton, UT

Did not have a rep in my area, said they would contact a partner company to provide the information I was seeking. So far there has been no further contact with anyone.

7 years ago

Reply from Elevation

Hi David, thank you again for speaking with us this afternoon. We apologize again for the misunderstanding that kept you waiting. Unfortunately, we don’t have any partners in your area that we could refer you too. But we do wish you the best of luck in finding a company who can build you a system.

Jan. 22nd, 2019

star star star star star

James Hansen Mesa, AZ

Happy with the service and what I am seeing in electric savings.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shandreka Brown Odessa, TX

I still have a light bill along with paying the loan big mistake

6 years ago

Reply from Elevation

Hi Shandreka, your system was just installed so it still needs time to build up credits. We apologize that it was not explained to you by your sales rep. Our technician checked your system and everything is producing and reporting normally.

Jun. 2nd, 2020

check_circle

Verified Customer

star star star_border star_border star_border

LARRY CLARK

NOT TRUSTWORTHY ENOUGH. COULD BE MORE HONEST

6 years ago

Reply from Elevation

Hi Larry, we're sorry that we didn't earn your trust. We're always looking to improve our process, so your feedback is very helpful. Enjoy your solar!

Dec. 3rd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

John Fleharty Scottsdale, AZ

Terrible solution design and support in getting things done right

7 years ago

Reply from Elevation

Hi John, we're sorry that we haven't delivered the elevated experience we're always looking to give. Thank you again for speaking with us. Our team will be out this Friday to build the H-Frame and finish things up.

May. 22nd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

A

They did not deliver as promised. Their customer service is poor.

7 years ago

Reply from Elevation

Hi, A, we apologize that you have had such a negative experience. We'd love an opportunity to fix your issues and make this right. Please call our customer service line at 480-492-4232 and ask for Amy. We hope you'll provide us the opportunity to resolve your concerns.

Apr. 10th, 2019

star star star star star

Linda de Jesus Fort Worth, TX

My Sales consultant, Brandon E, has been very helpful in making me understand the benefits of converting to solar system. He is very knowledgeable and was able to convince my husband Victor to agree with the conversion to solar. His assistant - Jessica B, had been a great help in downloading the Advocator app and doing the necessary follow ups that I needed from Brandon. My next steps will be to convince friends and family to do the same so that they could benefit as well from the solar conversion. Hopefully the transition to the solar system will be quick and completed in a timely manner.

6 years ago

Reply from Elevation

Thank you for the kind words, Linda! We really appreciate you taking the time out to share your experience with us—and we agree, Brandon is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Jul. 8th, 2020

star star star star star

Manny pinto Tucson, AZ

Great crew, hard working people and good job.

7 years ago

Reply from Elevation

Thank you, Manny! We appreciate the feedback!

Jul. 30th, 2019

star star star star star_border

Kyle Nicotre Clifton, TX

Stephen was very professional when he was able to make it out to my house.

8 years ago

star star star star star

Kenneth G. Wilk Dallas, TX

Knowledgeable people provided great information.

8 years ago

star star star star star

Keysha Walcott Round Rock, TX

They were professional and courteous. All promises were kept!

5 years ago

Reply from Elevation

Thanks Keysha, we appreciate our customers and want to make sure we handle every part of your install diligently. We are glad to hear it shows! Thanks for review, let us know if you ever need anything!!

Aug. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Nikolas Gazda

Lacking ownership, abuse to home, no call no shows

6 years ago

Reply from Elevation

Hi Nik, we did miss the mark on your solar project, and we are truly sorry about that. We just got approval from SRP on your system expansion. Sara will be reaching out shortly.

Mar. 9th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Tom Prodan

Disorganized, work not straight, plumb, square,and level

7 years ago

Reply from Elevation

Hi Tom, we're sorry that you weren't satisfied with your installation. I will relay your feedback to our field manager so he can address it with the team.

May. 1st, 2019

star star star star star_border

J DAVID LYLES North Las Vegas, NV

Starlee K was totally awesome and a very good sales person.

6 years ago

Reply from Elevation

Thanks for the awesome review, David! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

Jul. 8th, 2020

Elevation Reviews