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Elevation Reviews

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6.5

Overall Score

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Amit Contractor Sachse, TX

I have just bought solar from Elevation Solar. I first spoke with Jessica B. She was extremely knowledgeable and experienced. I made an appointment with her immediately. Great customer service! I then met with Carmen F. Carmen knows Solar!!! I had many quotes and loved that she lived in Sachse and was with me through the whole process-I made a great decision. Thanks Elevation solar.. Woodbridge needs more solar

7 years ago

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Reply from Elevation

Thank you, Amit, we appreciate the recommendation! Carmen, Jessica, and all of our energy consultants work hard to stay up to date on everything solar and utility updates so we can pass the knowledge along to our customers. Let us know if you have any questions about the next steps in the process.

Sep. 19th, 2019

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Kawika Kaopuiki Henderson, NV

I’m not one who understands all the technical terms about solar but dealing with the salesman that we had he made everything very easy to understand and was very helpful throughout the whole process! Ben B was awesome! It took a day and a half to install the unit we purchased and Beni and his crew were very good and the installation went as smooth as it could have.

7 years ago

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Reply from Elevation

Thank you for sharing your experience, Kawika! We work hard to put our customers first, by using excellent products at the best prices. Sounds like Ben and Beni have taken that training to heart. We look forward to hearing about your savings!

Jul. 18th, 2019

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Aris Henderson, NV

Elevation Solar did an exceptional job from start to finish. Billy explained the entire process and gave us a lot of valuable information. At no point, did I feel like I was being forced or pressured to do anything; he laid out all the options and allowed me to make the decision I felt best. The staff support in general is great - they communicate consistently with their customers. I have had a great experience with them and recommend Elevation Solar.

7 years ago

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Reply from Elevation

Thank you so much for the recommendation, Aris! Glad to hear everything went smoothly and our guys answered all of your questions thoroughly. We appreciate you and can't wait to see your solar savings.

Jul. 18th, 2019

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Jesse Las Vegas, NV

I've spoken with 6 different solar companies over the past two months, and of those six companies elevation was the only company that sent someone out that answered all of accurately and effectively. There was only one question they were not able to answer at the time, but they researched and gave me the information I needed. I feel like I have made an informed decision going forward with elevation solar and I would reccomend them to a friend.

7 years ago

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Reply from Elevation

Thank you, Jesse, we appreciate the recommendation. Our sales team works hard to stay educated on everything solar. We believe in our products and want to make sure the system we build is perfect for your needs.

Jun. 6th, 2019

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Sarah Brown Queen Creek, AZ

Our purchasing experience with Elevation was so smooth! I was a little hesitant to set myself up with another loan especially since I wasn’t quite sure how buying solar panels worked. Our sales rep Ariel O was very well informed and made sure that my husband and I understood everything we wanted to know before we signed the contract. He was able to get us the best panels for our home, honestly. I really felt like he was on our side, and not trying to oversell us. I would definitely recommend Elevation to anyone looking to buy or even just learn about how the process works.

7 years ago

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Reply from Elevation

Thank you, Sarah! Educating, not selling, is a big priority for us. We know that solar doesn't make sense for every home so we want to make sure it's the right fit. We're glad to hear that Ari has taken that to heart and help you build a system that is perfect for your home. Congratulations on deciding to go solar and we can't wait to hear about your savings!

May. 6th, 2019

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Michael Blanton Schenectady, NY

We called out Elevation Solar because they installed our next door neighbor Tammy a few months ago. Dru, their sales rep, came out and gave us a free consultation to see if it'd make financial sense to do solar. We have a large south facing roof so we were actually in-pocket on the monthly budget! There was no pressure to move forward and we choose them over several other local companies in the area because of their warranties.

7 years ago

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Reply from Elevation

Thank you, Michael! We appreciate you sharing your experience with Dru. We can't wait to hear about your solar savings!

Apr. 11th, 2019

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Matt Phillips Tempe, AZ

I got multiple quotes from solar companies and Elevation Solar offered the highest quality system and longest warranty. They are authorized with Panasonic, which has some of the best panels on the market right now. The overall process was a little long but most of it was waiting on the city so I can't blame Elevation Solar. My install team was beyond awesome. They were very polite and answered all my questions. My system was just activated and I can't wait to start saving with solar!

7 years ago

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Reply from Elevation

Thanks, Matt! We can't wait to hear about your solar savings! Don't hesitate to reach out if you have any questions.

Apr. 8th, 2019

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Edward

A couple of things they can improve are, OFFICE communication and lets say a 4 week email progress report. My installation was a long process (5 months to completion, I have a very strict Association) and I paid cash. There is a variable with estimate energy production and I have to wait until summer to see max production. I think they could have fit one more panel on roof but I presume the added cost to do now is prohibitive. I definitely would recommend Elevation Solar as one company to get a price quote from. I went out on open quote and out of 5 companies, 2 companies were pretty thorough incld Elevation Solar and the other 3 companies I just laughed at the salesman's face. 1 company actually wanted me to sign a contract without even giving me a WRITTEN quotation, LOL. BE VERY CAREFUL Eric the salesman was fantastic and worked with my needs to go with Elevation Solar.

7 years ago

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Reply from Elevation

Hi Edward, we are currently working on making sure our proposals are as accurate as possible. Unfortunately some of our markets require us to build proposals based on the square footage of the home instead of usage but we are working on making sure we educate our customers if they don't match.

Apr. 4th, 2019

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Charles and Laura Frost Las Vegas, NV

We started our project approximately August of 2018. Unfortunately our story is not quite as nice as most of the reviews I have read. Once panels were installed we were excited. After several inspections and different staff from Evelation Solar trying to make it right, and us thinking maybe this was not a good idea. Broken tiles (lots), panels not installed correctly, etc. final steps we were told it was up and running. Here we are in February 2019 when we learned our solar still was not working properly. However , the next person, Aryss who came out to let us know he was here to check the panels. He explained very professionally, what he needed to do. He did it and had to come back to complete his work. Anyway thank you Aryss for getting us up and running. We wish that you would have the supervisor of the first attempt . You are enthusiastic, professional and courteous at your customer service skills. Thank you again.

7 years ago

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Reply from Elevation

We truly apologize that things didn't go as smoothly as some of our other customers but are happy that Aryss was able to finish your project strong.

Mar. 22nd, 2019

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Andy Bartlett Henderson, NV

Another appointment made with Elevation Solar and another one kept. Prompt and courteous. Had an appointment for my Curb installation today and had the pleasure of meeting Aryss. I had questions and Aryss was enthusiastically showing me my system and answered all of them and more. His level of knowledge and willingness to help has made my experience to 100% satisfaction with your company Starting with Billy B, Danny and crew to Aryss. I appreciate the high-quality individuals you have representing your company. Thank you so much . Andy Bartlett

7 years ago

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Reply from Elevation

Thank you, Andy! It's great to hear this kind of feedback. It's our goal to have everyone in our company be there to answer any and all questions. Going solar is a big decision and we want to make sure our customers are well informed.

Feb. 8th, 2019

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Francisco Contreras Schertz, TX

After going through a horrible experience with two different solar companies that were not able to deliver what they promised, we are extremely happy and grateful that we found Elevation Solar! They offer premium products which are backed by great warranties and also offer some of the best financing options that we have seen on the market. Andrew G was extremely helpful and patient throughout the entire process. He explained everything in full detail and was able to put together a great proposal for us. We would highly recommend this company to anyone who is interested in going solar.

7 years ago

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Reply from Elevation

We're so happy we could turn your solar experience into a positive one! There are a lot of solar companies out there so thank you for choosing us. Andrew and all of our energy consultants work hard to provide the best experience for our customers. There are a lot of factors into building the perfect solar system for each home and we're glad that we could be the perfect fit for you.

Feb. 4th, 2019

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Andy Bartlett Henderson, NV

Elevation Solar from start to finish has been exceptional. The last company didn’t show up the day of install and waited almost 4 months. We are approximately 30 days from signing to install and that is awesome.. Like I just said “I waited almost 4 months for the other people” .The crew is extremely well mannered , hard-working and work well together as a team unit. As a business owner it’s difficult to find people that work so well together. I am impressed . Sincerely, Andy Bartlett

7 years ago

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Reply from Elevation

Thank you for sharing your feedback, Andy! As a small (but growing!) business, we understand the importance of customer service and making sure everyone has an elevated experience. We're so happy to hear that Danilo and his crew did such a great job.

Feb. 1st, 2019

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Justin Mills Venus, TX

It was a pleasure working with Dru who answered my questions and explained the full solar process. It was a lot of information to take in one sitting but he was patient and made sure I understood. I haven't been thinking about solar until recently and wasn't sure it was for me but, now I am purchasing a solar system from Elevation Solar because of the short term benefits as far as my budget and the long term financial benefits.

7 years ago

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Reply from Elevation

Thank you so much for sharing your feedback, Justin! It's great to hear that Dru was so helpful. We never try to pressure anyone into going solar; we aim to educate, not convince. Congratulations on going solar!

Jan. 31st, 2019

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Robert Soreghen Queen Creek, AZ

Elevation Solar installed my solar panels . They were very professional and explained everything they were doing. They explained what was to happen next was what to expect. They were did a great job. Sherie M was my contact with Elevation Solar and she could not have been more helpful. She called me constantly to give me update and let me know what was next. She sent me all the info necessary to monitor my panels and was there if I had any questions. Very nice person. I would, and have recommended Elevation Solar

7 years ago

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Reply from Elevation

Thank you so much, Robert! Customer service is a top priority for us so it's wonderful to hear that Sherie was so helpful. Please don't hesitate to reach out if you have any questions about the next steps in the process.

Jan. 10th, 2019

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Chris Shahan San Antonio, TX

It was a good experiance Ryan the sales rep was very patient and answered all my questions. Was not forceful allowed me time to shop around and get other estimates. After doing so I called Ryan back told him what I got. He was able to get with his team and they were able to price match another companies proposal with better quality panels. Only regret is I should of signed up when we first met because I lost out on a higher rebate from CPS.

7 years ago

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Reply from Elevation

Hi Chris, thank you so much for all the positive feedback! So glad to hear that Ryan was able to be so helpful and get you the best price. Can't wait to hear about your solar savings!

Jan. 2nd, 2019

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Barbara A Trumble Pahrump, NV

I had four quotes from four companies, but Elevation Solar actually provided a honest and realistic quote. Two other companies were using yearly KW below my actual usage, so their numbers were not valid, and very misleading. The other company never met me and sent all correspondence by email. I found that Elevation Solar was honest, and their deal was the best in quality and price. I have no hesitation in recommending the company, and their sales representative Douglas D. was informative, and helpful. I didn't feel rushed or pressured.

7 years ago

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Reply from Elevation

Hi Barbara, so happy to hear that Dougless provided a great appointment!

Dec. 6th, 2018

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Donald Koch Pahrump, NV

Doug came over and explained everythiung. After talking to another customer that he has helped. Doug got word and stopped by. At this time myself and Doug talked about everything that I had questions about Doug answered everything He then went over everything and confirmed my concerns. I would highly recommend Elevation. Doug was very professional and helpful.

8 years ago

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Linda Collins Mesquite, TX

I had a delightful talk with Dru and he explained the system and answered questions very well. He is well informed as to how the process works. The tools the company used to show me the break down as to my current bill and the estimated increase in power rates over time and how much money I can save with the system I chose to go with was very helpful. The spreadsheet was very detailed. He is sending it to me to review while I wait for the inspection period. Working with Elevation has been very good.

8 years ago

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Charles Milne Henderson, NV

I contacted Elevation Solar since I wanted solar panels to reduce my NV Energy bill and they had very good customer service reviews. Billy came to my house and explained every thing well. Another company had talked to me previously and said that their price ($26k) could not be beat. Elevation Solar not only beat it by thousands, they had better financing and will use more efficient, American-made panels. The site survey occurred today and soon they will present me with a detailed plan for my solar system. Elevation may be small, but they are competent and will be the price of larger companies.

8 years ago Edited September 14, 2021

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Sandra Kempinski

I spent many hours and days interviewing solar vendors and at last found Elevation Solar. I found that their deal was by far the best in quality, price, grandfathered rate locks and in coverage. Further I can get a faster installation, better bank financing terms (by far) and a 20 year rate lock against all APS increases..that sold me. Hear them out, looking and talking are free, you won't go wrong.

8 years ago

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CARLOS SANCHEZ Las Vegas, NV

I am pleased of talking to Billy who was so prepared to answer all of my questions , he explained everything so well that I decided to start the process of getting solar panels, at the beginning I was planning to get an estimate only but after I listened to that great offer that no other company gave me, I was so excited to be a client of Elevation Solar, thanks Billy.

8 years ago

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Dr. Gayle Grant Cave Creek, AZ

Ari O was my sales consultant..he was wonderful! Ari was super knowledgeable, transparent with all info and all his facts were verifiable/verified. He was WONDERFUL in communicating/getting back to me as promised, a consummate professional and rarity these days! Elevation Solar had deals the other vendors simply did not have so it lowered the price substantially with more comprehensive and longer warranties. I would recommend Elevation and Ariel (Ari) without hesitation.

8 years ago

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Ricardo Paredes Denton, TX

Elevation sent out their consultant Dru, who did a nice job of explaining everything. I had many questions and he covered them all and made sure we designed a system perfect for my home. They will not try to sell you more power than you need and they will take care of your insulation. There was no pressure to buy during the consolation and I'm happy I called out Elevation Solar.

8 years ago

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Nicole Nauroth Phoenix, AZ

We had another solar company come out to give us a quote, but they were completely lackluster about the whole process from the start. On the other hand, we felt that Ariel with Elevation Solar genuinely wanted our business. We felt he was very easy to talk to, and he didn’t mind spending the extra time with us to answer all of our questions. He’s been a great guide so far for us. We’ve decided to move forward with Elevation Solar.

8 years ago

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Andrew Gilbert, AZ

We reside in Gilbert, AZ. This review is in regards to the sales service we received from Ariel. We decided to go with Elevation Solar due to the very thorough care taken in explaining every step of the process and the bottom line impact to our electric bill. Ariel did an excellent job in breaking down the equipment quality, government incentives, warranties, and financing options. We look forward to our new solar panels!

8 years ago

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Robbin Tauch Burleson, TX

Our sales presenter, Brandon E, was very professional, but very personable while presenting our solar package to us. He explained all of the details, answered all of our questions and made us feel at ease about taking this big step with our electricity choice. We can't wait for pir install day and are excited about taking a positive step towards saving money on the one bill that fluctuates astronomically from season to season.

8 years ago

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Sean Schaefer Gilbert, AZ

We shopped around for solar panels with a few different companies, and ended up choosing Elevation Solar because I appreciated their transparency and no-pressure sales experience. Jordan S, the salesperson, and Jeff in finance, came and gave a solid presentation and patiently walked me through the details of the savings calculations until I felt confident in the investment. The other two companies I was working with spent most of their time talking about how bad other companies were, and shied away from digging into the numbers as much (they claimed the numbers were "guaranteed" so I could trust them). The entire process took about 2 months from the first consultation to getting my panels turned on and generating, including energy improvements Elevation provided as part of the installation: duct sealing, solar windows and fresh insulation. Elevation kept in touch on a weekly basis at minimum to keep me updated on the progress. Overall the whole thing was quick and painless. The only thing keeping me from giving 5 stars is that the panel installation crew they contracted with acted unprofessionally while they were doing the panel install. They were being quite vulgar all throughout the day, and loud about it, while I was working from home. I did let Elevation know and they appreciated the feedback and are taking steps to address it. Not like it had a huge impact on the whole process though; I'd give 4.5 stars if I could. In short, Elevation provided transparency, professionalism and promptness along with competitive rates for my solar buying experience and I would recommend them.

8 years ago

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Michelle Gilbert, AZ

Elevation Solar was awesome! They were super fast in working with SRP and the city to get all of the approvals done. The installation crew was super knowledgeable and walked me through what they were doing and how the layout would be. They were professional and cleaned up everything after themselves. They ran into some complications on our type of roof but that didn’t stop them. They finished everything the same day. I am now producing more than expected and saving money!

8 years ago

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John Dunlap Sun City, AZ

It was a pleasure doing business with Elevation Solar. Had previously signed on with a different solar company. After several months of waiting I noticed my neighbor Bud B getting solar. He told me about Elevation Solar. Bud and Adam came to see me and I was impressed with what I was told. I cancelled the other company and went with Elevation Solar. Everyone I dealt with there including Amy was polite, friendly and helpful. I think the Elevation Solar team try very hard to keep their customers happy.

8 years ago

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Bill Gaither

Elevation Solar Adam D was there for me anytime I had a concern or questions. He took his time while talking to me and made sure I understood every step of the process. He made me feel important and not just a number. He spent a lot of time on the phone with me never making me feel like he was in a rush and on several occasions he called me back as promised. This was very important to me the promise to call back and sometimes I know it was after office hours. I rate him and the company through him a 10.

9 years ago

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Aaron Round Rock, TX

Our experience with Elevation Solar has been both extremely positive and genuinely encouraging. Throughout each and every step of this solar panel process (from planning, installation, and now to ongoing monitoring and maintenance) Elevation’s representatives have proven attentive to our unique situation, thorough in seeing that each stage of the project was carried out properly, and truly helpful with friendly service and quick, clear communication. During the initial planning stage, Elevation’s representatives were transparent, personable, and made sure that we fully understood the project before any commitments were made, from how much energy our panels would produce over their lifespan, to what flexible and attractive financing options were available to us. In fact, we were delighted to discover how accommodating Elevation’s representatives proved to be when negotiating our project. Elevation even managed to save us thousands on our project by helping us navigate existing rebate opportunities through our local energy system provider. All throughout the installation period, Elevation’s project managers were quick to contact us with updates well ahead of key dates and were always careful to ensure that our customer experience was as positive as possible. For that, we were extremely grateful. The installation crew they brought on likewise proved professional and exhibited quality workmanship. Post installation, whenever we had an issue, concern, or a simple question Elevation’s representatives continued to display the same eager courtesy and thoroughness they’ve exhibited all along in assisting us. The people at Elevation are quality folk. In our case, they’ve proven themselves friendly, professional, and genuinely passionate for helping regular people gain affordable access to greener energy solutions at home. As solar technology and our own personal energy needs develop over time, my family and I are confident that we can count Elevation Solar to be there and assist us with the same quality, professional service. I cannot recommend them enough.

5 years ago Edited November 3, 2021

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Reply from Elevation

Thank you, Aaron. Customer service is our top priority so we appreciate your feedback!

Jun. 18th, 2021

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Alonso K. Villalba Jr. Las Vegas, NV

On our initial negotiation, what was promised was DELIVERED on TIME. Prompt in answering inquires and always a phone call away.

6 years ago

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Reply from Elevation

Thanks Alonso, we appreciate our customers and want to make sure we handle every part of your install diligently. We are glad to hear it shows! Thanks for review, let us know if you ever need anything!!

Jul. 8th, 2020

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Sidney Peoria, AZ

It went pretty good the panels went up on the roof and then next day they come installed it. They are friendly and honest.

6 years ago

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Michael Tucson, AZ

I've had multiple interactions with my representatives and he's handled with excellent way. Elevation Solar is quick and efficient.

6 years ago

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Peggy Las Vegas, NV

They've been very good. Quick and efficient and everything went really well. They've been in constant contact and answered any questions I've had.

6 years ago

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Reply from Elevation

Thanks, Peggy! We appreciate our customers and want to make sure we handle every part of your install at an elevated level. We are glad to hear it shows. Enjoy your solar savings!

Nov. 20th, 2019

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Michael Dallas, TX

They worked with me and were always available to answer questions. The dashboard is very confusing, there needs to be more work done on that.

6 years ago

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Reply from Elevation

Thanks, Michael. We're glad to hear the team was so helpful. We have created a video walkthrough that might help with the dashboard. If not, you can also call us and we'll be more than happy to help.

Nov. 20th, 2019

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Subhash Gilbert, AZ

Customer service was very responsive during the installation process and I haven't needed them after that. I was expecting a little more productivity from it.

6 years ago

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Reply from Elevation

We're always looking to improve our process, so your feedback is very helpful. Thank you for taking the time to leave us a review. Can't wait to hear about your solar savings!

Nov. 20th, 2019

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Anonymous

Overall satisfaction based knowing what was taking place all the time regarding from our very meeting to the final step of turning on our solar power.

7 years ago

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Reply from Elevation

Thank you for your feedback. We're always looking for ways to improve our offerings and customer service so let us know what we could have done to give you the 5-star experience we're always aiming for.

Apr. 9th, 2019

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M

iwas always kept up to date on all aspects of my installation. I was surprised that a company was so involved in great customer satisfaction.

7 years ago

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Reply from Elevation

Thank you, M! Glad to hear that everyone took care of you, enjoy your solar!

Apr. 10th, 2019

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Damon

Installation was a multiday process because some of the parts didn't show up. Once the parts showed up, it wasn't installed properly, but the equipment is a five.

7 years ago

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Reply from Elevation

We apologize about the installation hiccup but are happy to hear that you're happy with the system now.

Apr. 10th, 2019

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Anonymous

Customer service is both responsive and informative. They had a few issues getting the right product, but they kept me informed during the whole process.

7 years ago

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Reply from Elevation

Customer service is a huge priority for us so it's nice to see that our team is taking that to heart. We're always looking to improve our process, so your feedback is very helpful!

Apr. 9th, 2019

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Larry

They were always able to answer any questions that I had for them. Great customer service, and great top quality equipment.

7 years ago

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Mark

We came upon many issues during installation, and I wish they were able to plan better to prevent them. The equipment ended up being a lot more expensive than we had originally planned.

7 years ago

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Reply from Elevation

Thank you, Mark. We are always looking to improve our offering and customer service so your feedback is very helpful. We are currently working on making the install process a little more streamlined and improve our communication. Let us know if you ever have any questions.

Apr. 9th, 2019

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Nelse

Customer service was very responsive. The panels they use are top notch in quality, and better than most of the panels on the market.

7 years ago

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Reply from Elevation

Thank you Nelse! We are proud that we can provide the highest class equipment and installation practices. Solar truly is a lifetime appliance and we are dedicated to ensuring that your warranties & product quality reflect that.

Apr. 9th, 2019

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Patricia

The installation process took two days, but one of the inverters was bad so we had to wait three weeks for it to be finished. I would recommend them to others.

7 years ago

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Reply from Elevation

Thanks for the recommendation, Patricia. We apologize that one of the inverters wasn't working but we are glad to hear that it has since been resolved. Enjoy your solar savings and let us know if you ever need anything!

Apr. 9th, 2019

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Matthew

Customer service has always been responsive. Installation went smooth. Everything with Elevation solar has been a pleasurable experience.

7 years ago

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Gustavo

System was done in about 5 or 6 hours. The solar panels are high quality, and made in Germany. The price is a little high.

7 years ago

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Reply from Elevation

Thanks for your review, Gustavo! Let us know if you ever need anything.

Apr. 9th, 2019

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Sigsbee

Everything is performing well at one month. They also kept in contact through email and phone calls to make sure everything went on schedule.

7 years ago

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Reply from Elevation

That's what we like to hear! Congrats on going solar and let us know what you save over the summer! We love seeing our customers save money with solar.

Apr. 9th, 2019

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Jordan

They have advanced monitoring, so you can monitor your appliances. They also have a 25-year labor warranty and no one else that I checked has that.

7 years ago

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Reply from Elevation

Thanks, Jordan! We want to empower our customers to take control of their home and energy usage so we're proud to offer energy management systems help you view your energy consumption and production in real-time. Congrats on going solar!

Apr. 9th, 2019

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Jerold

This seems to be working properly and saving us some energy. The installers came in a timely manner and cleaned everything up before they left.

7 years ago

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Reply from Elevation

Thank you for your feedback, Jerold. Our install crews work hard on providing top-notch service so we'll be sure to give them some kudos.

Apr. 9th, 2019