Blue Raven Solar Reviews
4.4
6.7
Overall Score
olu Raleigh, NC
excellent customer service and detailed job.However the left my thermostat not connected to the new system,so l was without heat.l was told some person was to come reconnect it,but its been three days now without heat.
6 years ago
Reply from Blue Raven Solar
Hey there Olu,
We're glad that we could get someone out there to fix that. Thanks for the review!
Best,
Evan H
We're glad that we could get someone out there to fix that. Thanks for the review!
Best,
Evan H
Jan. 7th, 2020
Robert Mottice Sandy, OR
Sales through install was pretty painless. The install time was given and done pretty close to window of times. System is not approved but waiting on inspection time. Pretty happy.
6 years ago
Reply from Blue Raven Solar
Hey Robert,
Thanks for the review, and thanks for your patience as we work through all that bureaucracy!
Best,
Evan H
Thanks for the review, and thanks for your patience as we work through all that bureaucracy!
Best,
Evan H
Jan. 7th, 2020
Shelton Ivey Charlotte, NC
The installation went very fast and efficient. The men were professional and courteous when questions were asked. I would recommend and now waiting on final inspection before operations commence. Smooth so far.
6 years ago
Reply from Blue Raven Solar
Hey Shelton,
Thanks for the review! Be sure to let us know how we could have earned that final star!
Best,
Evan H
Thanks for the review! Be sure to let us know how we could have earned that final star!
Best,
Evan H
Jan. 7th, 2020
Joseph Joliet, IL
Workers were very polite and work was done great. Cleaned up everything without leaving anything undone Recommend to anyone getting work done by Blue Raven
6 years ago
Reply from Blue Raven Solar
Hi Joseph, thanks for leaving a review. Have a great day!- Maddie E., Blue Raven Solar
Dec. 19th, 2019
Tina Andersen Rigby, ID
I feel the system is working and saving some money. I appreciated the manner in which it was designed, set up, etc. The people seemed very knowledgeable.
6 years ago
Reply from Blue Raven Solar
Hi Tina, thanks for leaving a review and your business. Enjoy your system. - Maddie E. , Blue Raven Solar
Dec. 17th, 2019
Charles And Cheryl Morton Colorado Springs, CO
Blue Solar started out being 5 star. But it took 3 months to installing our panels. No one was really honest in why. It was the permit. I found out why on my own. Not good.
The installer was great. Did a good job.
6 years ago
Reply from Blue Raven Solar
Hey there,
We're sorry for any delay in the permitting process! It's certainly the most frustrating for us when a customer's install is delayed by a local jurisdiction or gets caught up in small-town bureaucracy. Thanks for bearing with us, and we look forward to your panels going online and saving you money!
Best,
Evan H
We're sorry for any delay in the permitting process! It's certainly the most frustrating for us when a customer's install is delayed by a local jurisdiction or gets caught up in small-town bureaucracy. Thanks for bearing with us, and we look forward to your panels going online and saving you money!
Best,
Evan H
Dec. 13th, 2019
Samuel Booth Denver, CO
Great well thought out program that ensures we benefit from solar as much as possible. They made the process easy and were communicative and polite throughout the process
6 years ago
Reply from Blue Raven Solar
Hi Samuel, thanks for leaving a review. Have a great week!- Maddie E., Blue Raven Solar
Dec. 11th, 2019
Linda M. Thomas Park Ridge, IL
They arrived on time and finished the installation early. The access to my active and electrical panel were finished promptly and everything left as found.
6 years ago
Reply from Blue Raven Solar
Hi Linda, thanks for the review. We are glad the install went smoothly. Enjoy!- Maddie E. , Blue Raven Solar
Dec. 4th, 2019
John Smithfield, NC
We were relatively happy with the process through installation but it has gone downhill since then. Our gutter was damaged during the process and, to date (over a month later), has not been replaced. Blue Raven has sent two different "handymen" out who can't fix it. We have continuous spouting on our house. You can't just go to Lowes, buy a couple of pieces and stick them together. It has to be done by a continuous spouting installer. That, however, is the least of our problems. Our panels worked for approximately two days after initiation then stopped abruptly. Our last reported data was over two days ago. We have been calling but cannot get someone out until next week to look at it. If I had to guess, I think the second "handyman", who we had to supply with tools, may have damaged the electrical lines when he was attempting to repair the damaged drywall. For some reason he turned a breaker on in our electrical box that is normally off. Maybe because he experienced an arc? Even though it appears the panels are producing energy, we have no power from the panels to the box and a bunch of useless panels on our roof. Sure wish I hadn't already paid the second half of the bill.
UPDATE: Someone did finally come to check out our problem. When the drywall was removed, we found singed insulation and a wire that had been damaged , probably by the drywall saw or utility knife used by the handyman. The Blue Raven guy told us he would come back in another week and actually repair it. So, still no active solar system but glad it didn't burn our house down with us in it.
UPDATE: It took three weeks but we seem to be back up and running finally. Now we just need some sunshine.
6 years ago
Reply from Blue Raven Solar
Hey there John,
Thanks for letting us know about some issues that you faced during the instillation. Now that everything has been fixed, we're glad that you're up and running and we look forward to the savings you'll see from your new system!
Best,
Evan H
Thanks for letting us know about some issues that you faced during the instillation. Now that everything has been fixed, we're glad that you're up and running and we look forward to the savings you'll see from your new system!
Best,
Evan H
Dec. 13th, 2019
Cleola Denver, CO
It was a easy sell once I got all of the information. It was all spelled out tome I was able to make a informed decision. All of my questions were answered.
6 years ago
Reply from Blue Raven Solar
Hi Cleola, thanks for the review. Have a great week!- Maddie E. , Blue Raven Solar
Nov. 19th, 2019
Paige Schuler Colorado Springs, CO
From sales to installation everything was professional and well communicated. So happy we made this choice and I’m sure one day the new owner of our home will be happy too.
6 years ago
Diana Arvada, CO
I am new to the solar experience. I decided to go solar through a Blue Raven door to door salesman, which I’m sorry I didn’t check into solar more thoroughly before I bought. Blue Raven as far as I can see is a reputable company with sincere installers. I’m not sure that I feel that way about their sales staff. I am disappointed in the sales pitch and feel I was oversold with the system that I received. I don’t think I was fully informed about the possible options that were available to me but convinced in taking the larger system, which I’ve now discovered, wasn’t necessary. I’m sorry to say that this experience has left me with the same old story of taking advantage of a woman.
7 years ago
Reply from Blue Raven Solar
Hi Diana,
Our rep Nika reached out and helped clear up the situation. We stand behind the system we installed, and we're excited for you to start seeing those savings. Have a great weekend.
Best,
Evan H
Our rep Nika reached out and helped clear up the situation. We stand behind the system we installed, and we're excited for you to start seeing those savings. Have a great weekend.
Best,
Evan H
Oct. 26th, 2019
Leon Dorsey Raleigh, NC
So far, so good. The installers did a great job and were very efficient, finishing in less time than they anticipated. Waiting to see if things pan out like Blue Raven said. Praying for the best.
7 years ago
Stacey Uster Denver, CO
Hi Evan, I am not happy with our solar production right now. I believe the engineer placed the solar panels in a poor place not very conducive to receive solar energy right in front of the tree that places shade on the solar panels a great part of the day.
7 years ago
Reply from Blue Raven Solar
Hi there Stacey,
Thanks for leaving a review. When we design the panel layout, there are many factors such as structural support, roof pitch, shading, and location on the roof which affect production. We factor this all in when we design the system and it looks like you are consistently meeting and exceeding our estimates. If you'd like, you could send your utility bills into support so we could assess your new utility usage. Thanks for reaching out!
Best,
Evan H
Thanks for leaving a review. When we design the panel layout, there are many factors such as structural support, roof pitch, shading, and location on the roof which affect production. We factor this all in when we design the system and it looks like you are consistently meeting and exceeding our estimates. If you'd like, you could send your utility bills into support so we could assess your new utility usage. Thanks for reaching out!
Best,
Evan H
Oct. 26th, 2019
Chris
Well first off it took 7 months for them to turn it on, normally it should take 3 or 4 months, and the sales man never mention a connection fee from duke power. All he said was you will only get 1 bill , pretty much a bill swap, he average my utility bill for the year and said that's what you be paying , ok cool well that's a no brainer sure I will do it, well didn't know the connection fee would be almost $20 a month, so right off the bat your going to be paying $20 more a month than if you never got solar, and then they didn't install enough solar panels because they didn't calculate it right, and they say it was the sales man and my fault cause it wasn't calculated right because I didn't tell them I had a programmable thermostat , really how did I know that, they gave us a programmable thermostat when panels was installed and the installers were like ,oh you already have one, well I will leave it with anyway, either I have been getting utility bills around $70 a month. It just been a headache, I talk to one of the head people and they said we can put more panels on to off set the cost but you will have to pay for it, umm no I am not, they pretty much said oh well, so pretty much I have been praying for a sunny month , cause if it been cloudy well your going to pay for it, plus don't add anything to your house like a hot tub, more people living with you, another building with a shed or anything that have to do with electricity, cause if I knew right from the start there was a connection fee I would say no, I was trying to save money now I am losing alot of money, plus talk to someone in my neighborhood who has solar and he said that I got RIPPED off, cause his system cost the same as mine but his is almost twice as big
7 years ago
Reply from Blue Raven Solar
Chris – We understand that this has been a frustrating experience. To try and remedy the situation our director of operations has been in contact with you and offered adding panels at cost. Regarding the quality of your installed system, since this last April, your system has produced 97% of the expected production. You’re seeing a discrepancy in production vs. power bill in part because of the smart thermostat energy reduction that we had included for your system proposal. This energy reduction was a full half page of detail on your system’s bid. We didn’t realize you already had a smart thermostat and as such, you’re not seeing this reduction in consumption. Additionally, your home has a unique pattern of usage that has resulted in your utility company’s annual credit clearing to be particularly impactful on your accrued energy credits. We have offered discounted panels to help remedy the impact of Duke Energy’s clearing policy, but you have denied the offer. If you would like to add panels, our director of operations has offered again to work with you on a pricing structure that works for your unique circumstances. Regardless, with the ever-increasing price of power from Duke, going solar will save you a considerable amount of money. If you would like to discuss adding additional panels, please let us know. We recognize that your situation is unique and would be happy to help make the short-term savings as beneficial as the long term.
Jan. 30th, 2019
Linda J Denver, CO
Just a heads-up if you're looking into solar- AVOID BLUE RAVEN SOLAR!!!! We were looking forward to having solar installed in our new home. Save the environment- save money- you know...
We've had our system for less than a year, and it went down in July of this year. When we purchased the system, we were informed that Blue Raven would monitor the system. Yet, they NEVER LET US KNOW IT WAS DOWN- for TWO MONTHS!!! We got over $400 in unexpected electric bills, and we are STILL are having issues with the production of the system. I've called them SIX times this week to speak to a supervisor. I have yet to speak with someone OTHER than a CSR. Their supervisors are either in meetings or never call you back. Sad and pathetic. BE CAREFUL. THEY WON'T MONITOR YOUR SYSTEM!!!! The CSR will say it was an ' unfortunate miscommunication' when in reality it was outright deception, via training of the staff. They essentially leave you on the side of the road after installation. Another thing- When they had us 'okay' the install, they asked if the placement of the panels was alright. We aren't engineers- it looked fine. Over the winter, we had several instances where the snow slides off of the panels onto our front sidewalk & porch. When I asked if there was anything that could be done before it slides ON to someone & hurts them, they said that it would cost us $$$. It's THEIR install issue. When the snow slides off & injures someone, I'm SURE they'll be hearing from my insurance company & their attorneys. We covered our butt when we were told they wouldn't fix the issue, so the insurance company IS aware of the potential for injury & have photos & copies of our contract w/install photos, as well.
Folks, there are MANY other companies that install solar. Avoid the headache & go with them.
7 years ago
Reply from Blue Raven Solar
Hey Linda,
I'd love to address some of the complaints you raised in your review. First, I have to ask, what could we possibly gain from your system being down? We have everything to lose, including the money that we gave you for the time your panels were down and free labor and parts used to fix your panels.
If your system is down and you notify us, we will put you on the schedule and one of our techs will come and fix it for you as soon as they are available. You bought thousands of dollars of solar panels, and you are the sole owner and proprietor of said panels. In the contract you signed, you agreed that you would operate and maintain your own property. Nowhere in the agreement did we say that we would provide consistent, daily monitoring, but as a courtesy to our customers, we manually check your production at the 6, 12, and 18 month milestones. We also affirmed this in a call with our support in which we asked you if the rep had promised you anything outside of the scope of the installation agreement. You replied that they had not.
I'd love also love to know on what evidence you are basing your claims that we "train" our staff to lie to customers. That doesn't sound like very sustainable business practice, and it is certainly not one that Blue Raven participates in.
Another thing, we place panels so that they will generate the most power from your home. They were not installed there by accident, and we know what we're doing when it comes to making sure that your panels are as efficient as possible.
We're sorry that you feel like you had a negative experience with Blue Raven, and we are willing to work with you to resolve concerns you may have, but it is my job to ensure that BRS is accurately represented online. Feel free to reach out to me at to chat some more.
Best,
Evan H
I'd love to address some of the complaints you raised in your review. First, I have to ask, what could we possibly gain from your system being down? We have everything to lose, including the money that we gave you for the time your panels were down and free labor and parts used to fix your panels.
If your system is down and you notify us, we will put you on the schedule and one of our techs will come and fix it for you as soon as they are available. You bought thousands of dollars of solar panels, and you are the sole owner and proprietor of said panels. In the contract you signed, you agreed that you would operate and maintain your own property. Nowhere in the agreement did we say that we would provide consistent, daily monitoring, but as a courtesy to our customers, we manually check your production at the 6, 12, and 18 month milestones. We also affirmed this in a call with our support in which we asked you if the rep had promised you anything outside of the scope of the installation agreement. You replied that they had not.
I'd love also love to know on what evidence you are basing your claims that we "train" our staff to lie to customers. That doesn't sound like very sustainable business practice, and it is certainly not one that Blue Raven participates in.
Another thing, we place panels so that they will generate the most power from your home. They were not installed there by accident, and we know what we're doing when it comes to making sure that your panels are as efficient as possible.
We're sorry that you feel like you had a negative experience with Blue Raven, and we are willing to work with you to resolve concerns you may have, but it is my job to ensure that BRS is accurately represented online. Feel free to reach out to me at to chat some more.
Best,
Evan H
Oct. 7th, 2019
Richard Banton Hillsboro, OR
Very professional and nice employees to work with. All my contacts with the sales person, engineers, installers are positive and I have recommended BRS to friends.
7 years ago
Reply from Blue Raven Solar
Hi Richard, thanks for the review. We appreciate your business and the recommendation. Have a great weekend! - Maddie E. , Blue Raven Solar
Oct. 3rd, 2019
Gail Hochhalter Gresham, OR
It took awhile to get going but now that the solar system is operational it is pretty neat. I like the digital reporting functions of the app and the savings (payback) realized through my electric bills.
7 years ago
Reply from Blue Raven Solar
Hey Gail,
Thanks for the review! Sometimes things take a little longer than we expect during the install and permitting processes, but thanks for bearing with us! We're glad you're so happy with the savings. Have a good one!
Best,
Evan H
Thanks for the review! Sometimes things take a little longer than we expect during the install and permitting processes, but thanks for bearing with us! We're glad you're so happy with the savings. Have a good one!
Best,
Evan H
Oct. 7th, 2019
Lulu Las Vegas, NV
My experience dealing with Blue Raven Solar was great. They installed the panels so fast and esthetically good to look at. Very professional. I highly recommend this company.
7 years ago
Reply from Blue Raven Solar
Hi Lulu. Thanks for taking time to leave a review. We are glad the install went well. Enjoy! - Maddie E. , Blue Raven Solar
Oct. 3rd, 2019
Hyacinth Durham, NC
Cooling system works optimum. House is always cool. Monthly bill is lower for usage. No complaints with Blue Raven, the company. Able to correspond and they are helpful.
7 years ago
Reply from Blue Raven Solar
Thanks for leaving a review. We really appreciate it and are glad your system is working so well. Enjoy! - Maddie E. , Blue Raven Solar
Sep. 25th, 2019
Tom Gambon Erie, CO
I've been horribly frustrated with the lack of communication with this company. First, they no-showed at the sales appointment (my first warning sign). I gave them the benefit of the doubt and let the guy reschedule when he called me 2 days later. I wound up going with these guys, and the actual physical installation of the panels themselves, went great, as did the paperwork. But then the electrician no-showed 2 times! Later found out it was a "scheduling issue" with the Utah office (I'm in Colorado), and the contract electrician they use was on vacation. Might want to check that next time I take 2 days off work to be home and your guy no-shows. Then it's time for the inspection. So again, I take time off to be there when the BRS inspector comes, and is supposed to meet the city inspector for sign off. The City inspector doesn't confirm the appointment, but they schedule it anyway. The City inspector doesn't come because they NEVER had the Rough-in Inspection done. They told me they worked that out over the phone with the city, but apparently not, because 2 weeks later, I still have no final inspection, no equipment from the power company installed to convert the power to the grid. I've had solar panels on my roof for over a month and not earning a thing from them. Sales rep tells me 11 days ago and I quote "this is extremely frustrating. I'll have my account manager reach out to you ASAP". (I have it in a text from him). That was September 5th at 3:23 pm. Today is September 16th. BRS, come finish this thing in the next 2 days, or I'm going to take all of your stuff off my roof, cancel the deal and you can come pick it up. I feel bad for your panel installers. Those guys were actually great -- on time, professional and did their job quickly and efficiently. The electrician, when he showed up, was good and professional as well. Your internal scheduling team, and communication with your customers sucks something awful. I'm hoping someone from BRS sees this and reaches out, because they're not returning my calls or texts.
I should have gone with SunRun.
7 years ago
Reply from Blue Raven Solar
Hey there Tom,
There have obviously been some pretty significant issues. We want to make them right! Our Inspections manager called you yesterday to talk about what we are going to do, but was only able to leave a voicemail. Please give us a call and we can work this out. Thank you, and we look forward to hearing from you.
Best,
Evan H
There have obviously been some pretty significant issues. We want to make them right! Our Inspections manager called you yesterday to talk about what we are going to do, but was only able to leave a voicemail. Please give us a call and we can work this out. Thank you, and we look forward to hearing from you.
Best,
Evan H
Sep. 20th, 2019
Marisol Colorado Springs, CO
So far the only good thing about Blue Raven is the installers were very nice. Horrible customer service and non existent communication with any of the process or to schedule the next step unless I, the customer call them and ask what's next. For as much money as they get from each customer I expected a business that knew how to run properly. Ont of all that it was 10 days of me calling to ask when I can turn on my system after the electrician finished. Never got any call back when I was promised they'd look into to just to be told I could've switched it on 10 days prior and they finally sent instructions. Ok fine once again frustrated but ok finally. Well no I called right back when they website said it didn't recognize me to have a system. Was told on a Friday i would get a call first thing Monday. Surprise, NO CALL. Here we are Wednesday and 15 days now of days my system should've been working. Well finally someone figured out the account was mixed with someone else in the area. Apparently names and pictures and serial numbes were all duplicates on two accounts. Are you kidding me??? I wasn't given any answers as to where all the energy we've accumulated will go since it's being mixed with a whole other system. Absolutely worst experience and if the panels were already installed I would walk away. Don't CHOOSE BLUE RAVEN if you expect anything to be done right.
7 years ago
Reply from Blue Raven Solar
Hi there Marisol,
I'd love to take full ownership of your issue and make sure your issues get resolved. Up to this point, I am not satisfied with the level of customer service you've been provided. I cannot, however, find any customer with your name in our system. Please reach out to me directly at so I can help you out.
Best,
Evan H
Blue Raven
I'd love to take full ownership of your issue and make sure your issues get resolved. Up to this point, I am not satisfied with the level of customer service you've been provided. I cannot, however, find any customer with your name in our system. Please reach out to me directly at so I can help you out.
Best,
Evan H
Blue Raven
Sep. 12th, 2019
Carlos Santos
The guys I worked with were nice and friendly. The work was great and clean. And I was explained very well how it all works with the right expectations.
7 years ago
Reply from Blue Raven Solar
Hey Ian, thanks for leaving a review! We are glad you had a positive experience. Have a great day!- Maddie E. , Blue Raven Solar
Oct. 17th, 2019
Andre’ Reed Colorado Springs, CO
Awesome! William J, Chris & Chris came and did an excellent job on my installation! Very professional! Great team!
Thanks for getting me going guys! Much appreciated!
7 years ago
Reply from Blue Raven Solar
Thanks for the review Andre. We hope you are enjoying your new system! - Maddie E. , Blue Raven Solar
Oct. 17th, 2019
Chris Nampa, ID
I love my solar system! From day one, it has been everything they told me it would be! I have passed on the information to friends. My electric bills have decreased by 90%!
7 years ago
Reply from Blue Raven Solar
Hi Chris,
Thanks so much for the awesome review! I love seeing low utility bills. And thanks for the recommendation! It really means a lot.
Best,
Evan H
Thanks so much for the awesome review! I love seeing low utility bills. And thanks for the recommendation! It really means a lot.
Best,
Evan H
Aug. 12th, 2019
James Colorado Springs, CO
We used Blue Raven Solar and I would 100% advise to go with literally anyone else.
They’ve wasted my time for almost 5 months with no-shows, rescheduling and excuse after excuse. I’m an active duty military member, and I’ve take time off work 5 times now, and had my time completely wasted.
They finally installed the panels last week. I was excited to just be done with this company. The final inspection was supposed to be today but again, guess who didn’t show up? Blue Raven Solar failed to have a tech at my house, although I called them this morning to remind them of the inspection. They assured me someone would be here... and they never showed up.
The city arrived for the inspection, gave me a hard time for wasting their time and left. So we’re still out in the woods with no end in sight. I’ve been waiting over an hour to get this last inspection rescheduled AGAIN, but honestly, at this point, I won’t be surprised if that takes another month.
We also had BRS install an electric panel upgrade, two months ago. Everything is working fine but they still haven’t fixed the drywall in my house.
I also noticed this morning that they left ground rods in my garage, that should be in the ground in my backyard, preventing this new system from going up in flames.
All in all I would give it zero stars for wasted time if I could.
7 years ago
Reply from Blue Raven Solar
Hey James,
I'm not going to sugar coat it, we dropped the ball, and I'd like to apologize on behalf of BRS. Nothing matters more to us than your opinion of us and nothing makes us more frustrated than an appointment or commitment that didn't go through. We're more than willing to own up to our mistakes.
Rest assured that I and others are keeping an eye on things to ensure that the final steps of the process as well as the additional concerns mentioned are taken care of quickly, efficiently, and correctly. Thank you for your patience.
Best,
Evan H
I'm not going to sugar coat it, we dropped the ball, and I'd like to apologize on behalf of BRS. Nothing matters more to us than your opinion of us and nothing makes us more frustrated than an appointment or commitment that didn't go through. We're more than willing to own up to our mistakes.
Rest assured that I and others are keeping an eye on things to ensure that the final steps of the process as well as the additional concerns mentioned are taken care of quickly, efficiently, and correctly. Thank you for your patience.
Best,
Evan H
Aug. 9th, 2019
Lize Orlando, FL
Great customer service. Fast and easy process. My husband was very impressed with the installation process. Mari was extremely helpful and answered all our questions.
7 years ago
Reply from Blue Raven Solar
Hey Lize,
Thanks for the review! It's great to hear that Mari was so helpful and informative. Our installations are a point of pride around here, so I'm glad that you had the full Blue Raven experience.
Cheers,
Evan H
Thanks for the review! It's great to hear that Mari was so helpful and informative. Our installations are a point of pride around here, so I'm glad that you had the full Blue Raven experience.
Cheers,
Evan H
Jul. 10th, 2019
David Espada Summerville, SC
I am revising my last review to reflect the exact dates because we received an email from Evan H accusing Our review which is an opinion as slander. On May 19 through the 21st I noticed that our system wasn’t producing Solar power according to the app I called customer service on May 21, 2019 and I was told that somebody would be in contact with me within 24 hours. And the 22nd at 4:25 PM 24 hours later I called again to customer service I was told again that somebody will be in touch with me no later than Friday which will be May 24, Nobody ever contacted me. So we did the last review Sunday the 26. On Tuesday the 28th my wife calls and asked to speak to a manager so after talking to him he created a ticket for a technician to come out and look at our system. After investigating and troubleshooting our system He said we needed a New inverter which later that morning he installed. The review that we did on the 26 got posted the same day the installer was here.
7 years ago
Reply from Blue Raven Solar
Hey,
Sorry for the late response. Originally, you posted flagrantly incorrect dates and information, so thank you for updating your review. I maintain the stance that we diagnosed the problem, ordered the part, and sent a crew to fix your issue in record time, just five days after you reported it. I apologize that no one reached back out to you within the time frame you expected.
I'm glad to see that you're saving money again with your solar. I'm sorry that we didn't see eye to eye on this one, but feel free to reach out at any time! We're here to help.
Best,
Evan H
Sorry for the late response. Originally, you posted flagrantly incorrect dates and information, so thank you for updating your review. I maintain the stance that we diagnosed the problem, ordered the part, and sent a crew to fix your issue in record time, just five days after you reported it. I apologize that no one reached back out to you within the time frame you expected.
I'm glad to see that you're saving money again with your solar. I'm sorry that we didn't see eye to eye on this one, but feel free to reach out at any time! We're here to help.
Best,
Evan H
Aug. 9th, 2019
John Mahoney Orlando, FL
This is an amazing company! Very organized. the customer service is unmatched. We got our panels installed for free and eliminated our $600 electric bill to duke!
7 years ago
Reply from Blue Raven Solar
Thank you for choosing Blue Raven for your solar system! It's really incredible the impact that owning your system can be. And your savings are only going to increase as Duke raises their prices! Please let us know if there's ever anything we can help with. Thank you for your review!
Apr. 12th, 2019
Joseph Bolus Meridian, ID
Blue Raven replied with the same cookie cutter response they have been posting. Also, I advise people to just go with Tesla Solar. For the $20K that Blue Raven charged to install a measly 4.72 kW system... Tesla Would have installed a 6.5-7kw system for the same price! To install the needed panels that we actually need to reach 5kW to generate 100% energy as we stated many times since the beginning, Blue Raven is asking us to pay an additional $3k! So $23K for a 5kW system where you can go with Tesla instead and get a 6.5-7kW system for $3k less! Most importantly, they use cheap solar panels made in China where Tesla uses quality/efficient panels made in their Gigafactory 2 photovoltaic cell factory Buffalo, New York.
7 years ago
Reply from Blue Raven Solar
Joseph - It looks like there’s been a misunderstanding around net metering. Since your system was installed during May, you haven't had an opportunity to build up the necessary utility credits to offset your power bill. Utility credits are generally produced during the spring and fall when the days are still long, but AC usage is down. With your system being so new, you haven't hit this credit production cycle in the year yet. A larger system would have meant purchasing additional panels that would have been impactful for only the first few months before entering the credit cycle. We understand that having a utility bill during this energy transition can be frustrating, which is one reason you were included in the Blue Power Plus promotion for 18 months of free solar power. This lets you go solar and enter the credit cycle without worrying about your solar loan for 18 months. Your system has been producing since May 18, 2018 and has produced within 99% of the kWh expected at this point in the year. Besides entering the credit cycle, additional energy usage falls outside your guaranteed production and doesn't reflect a shortcoming on your system or our calculations. We designed a 4.72 kW system to meet the energy needs you provided us at the beginning of the sales process. As long as you don’t use more energy than previous seasons, your system will offset your utility consumption once you enter the credit cycle. It just needs some time. Solar panels are a long-term investment and we make the annual production guarantee clear in our sales materials and contracts. We will continue to honor the guarantee and ensure that your system is working effectively for you and your family. If you would like to discuss this further, you can reach me, Joseph, at 855-205-2530.
Nov. 19th, 2018
run away Cary, NC
let start at the beginning my 1 appointment for sale person to come to my house wait for hrs to have a no show & no call. So we made a 2nd appointment only to get a call a few day later telling that it wasn't in the system they weren't sure what happen OK we made a 3rd one WOW they showed. The sale person Doug told us we need 29 panels at 35,000 and there be no extra charges what you is what you will pay. then they had a gentlemen look at roof and other thing so the roof was good but it may need to be replaced in 10 yrs or so and if they would need to come back to take the panels down it will be a chage to do that you know what they will 10 yr. from now so we said let do it all together and make it one loan. ok solar system 35,000 roof 6,250 here were it get good there will be ADDITIONAL OF 1,500 FOR rolling it into the loan that the loan co was charging.
So I called and asked about what Doug told what you see is what you will pay will you honor what I was told or can you take the 1,500 off the price of the solar I was told no bottom line is that for 1,500 hundred dollars they let me walk and now there out 35,000. I had talked to NC SOLAR gave me a low price BEWARE I HAVE A PROBLEM WITH CO THAT LET THERE SALE SAY WHAT THEY WANT AND NOT HONORING THEM IT CALLED DISHONEST
8 years ago
Reply from Blue Raven Solar
To ensure that solar doesn't create unexpected issues for our customers, we scheduled technicians to audit the condition of the roof and electrical work of your home. This took place after you spoke with Doug and scheduled the audit. From the audit, we recommended a re-roof because it would have been costly for you to remove panels in several years for roof repairs. With this addition to your loan, the financing company for your system included a financing charge. Blue Raven wouldn't have made any additional profit off of these changes and was only looking out for your interests in the proposed addition of work. Very few of our proposals require adjustments like yours after the audit. In the cases that they do, our customers receive no penalty for choosing to not go forward with their solar project.
Nov. 19th, 2018
Hunter Scott Brigham City, UT
The Sales Rep was very proffesional and knowledgable about the product. Answered all our questions and provided informative, detailed information about our options for solar power.
8 years ago
Reply from Blue Raven Solar
Thank you for your review Hunter! We're really proud of our sales team. We're thrilled you too had a great experience with them! Let us know if there's ever anything we can do to help. Thank you!
Nov. 19th, 2018
Larry Altamonte Springs, FL
So this guy is at our door, can't remember his name, right at dinner time. We stop what we're doing to listen to what he has to say. He seems to be a nice guy, very professional and knowledgeable. I listen to the whole story and am somewhat interested. I provide him lots of my personal information including enough for him to check my credit. He assures me that he will call me the next day and let me know if my house and my credit qualify to move forward. Next day comes and goes and I don't hear from him. A couple of weeks go by without hearing anything. Then I get a letter from this finance company telling me I have a 40k line of credit. Who the heck authorized that? So I have to call them to cancel. Still haven't heard from the guy that caused us to have a very late dinner.
9 years ago
Allison Minnick Hillsboro, OR
Blue Raven is a terrible company, the product is expensive and the customer service is awful. When you call you always get someone new, they never can answer questions and if you have an issue good luck getting a callback. They are vague, our system was not connected in time and we ended up with a high electric bill and a new payment, which we were told would not be the case. They were not aware of Oregon state regulations in regards to installation so they blamed this on our late service, they also tried to blame PGE, but PGE had verified that 5 other homes in our neighborhood were having the same issues and only one home was actually working.They cracked our support beam in our garage and drove screws through our roof showing through in our underhangs. Very shoddy work. They never come on time, the paperwork is late, they can not explain contracts, they email you weeks after you are suppose to receive information, and text message you different messages than what they talk to you about on the phone, not very organized. AVOID
The only person who has been the slightest bit helpful was the sales rep., I would recommend him.
9 years ago
Reply from Blue Raven Solar
Allison – We’re sorry to hear you didn’t have a good experience. When entering your area we definitely experienced some learning curves and we apologize that this resulted in your experience being sub-par. We’re thrilled to see that your system is producing beautifully. In 2018 it produced 100% of it’s estimated production. If there’s ever anything we can do to help, please reach out. We’d love to work to earn your satisfaction again.
Feb. 11th, 2019
JJT Beaverton, OR
I have a large no soliciting sign 1" under my doorbell for many reasons. The first time Blue Raven showed up was on a week night at 8:30pm. I was shocked they were there so late, disregarded the sign, rang my doorbell and proceeded to lie to me that thy weren't selling me something. I asked them, politely, to leave after telling them we were not interested. I also asked them not to come back.
Tonight, Friday night, two new sales people showed up, this time at 7:45pm, rang my doorbell (yes, the sign is still up) and started going through the same shpeel. They're not selling me anything and would like 2 seconds. When I said no and asked them for a second time not to come back the rep raised his eyebrows, rolled his eyes and flippantly said 'well good nigt then'.
Seriously! It doesn't matter why I have a no soliciting sign (baby sleeping, barking, old and agitated dogs, not interested, you name it) a company should be respectful of the homeowner's wishes. This sales tactic tells me that their training and customer service is not a priority. After reading other reviews here, I'm not surprised. Not impressed.
10 years ago
Kate hutton Salt Lake City, UT
I do not have their product but their sales people stopped at my home yesterday. When the asked if I had considered solar energy, I explained I am 100% solar powered at my home. Simple mistake not noticing all the big panels all over my garage, right. At this point the company rep. had smart mouth comments about our purchase and the company from whom we purchased. I had been perfectly polite and friendly through the entire conversation. Now, I want the mouthy young man to know that is NO proper sales tactic! I will NEVER recommend his company to anyone who asks me about solar companies! And those who read this may find it as off putting as I do.
10 years ago
Justin Powell Salt Lake City, UT
The install went great. I needed the to come back and move the meter to get my trailer out they were there the next day no problem. When it came time to get tax info our talk to my sells rep, it was almost two months when I called blue raven and told them to tell my sells rep not to bother we were done with him. I still had some unanswered questions so I needed a new sells rep to contact me with some info I got a message to call him when I called I was put on hold then hung up on. Don't worry blue raven I will figure it out myself.
10 years ago
robert johnson Union City, NJ
If you live in NJ this is the best solar company. Not only do they have the least expensive rates and fastest time to install, but they give you 6 months free power!!
10 years ago
Reply from Blue Raven Solar
Hi Robert, thanks for your review. We appreciate your business. - Abigail W., Blue Raven Solar
Dec. 16th, 2020
Review Source
Tricia Callahan New Orleans, LA
Blue Raven handled all of our permits, including the paperwork with our HOA. They made the process clear and simple. They communicated with us every step of the way, from the array design to post-installation inspections.
4 years ago
Verified Customer
Review Source
Logan Morris Kuna, ID
Professional and friendly service. Made the whole process simple and pain-free.
5 years ago
Reply from Blue Raven Solar
Thank you so much for your kind words, Logan. We really appreciate you taking the time to share your experience with us. Have a nice day! - Samantha H., Blue Raven Solar
Mar. 2nd, 2021
Verified Customer
Review Source
Joy Cheney Charlotte, NC
we liked the sales representative and the way the panels look
5 years ago
Reply from Blue Raven Solar
Hi Joy, thank you for taking the time to review your experience. We appreciate your support. Enjoy solar savings! - Samantha H., Blue Raven Solar
Mar. 2nd, 2021
Verified Customer
Review Source
Thomas Dalton Winston-Salem, NC
EASE OF WORKING WITH AND THEY MADE SURE MY CONCERN WAS MET. ALL WORKERS WAS VERY NICE.
5 years ago
Reply from Blue Raven Solar
Thomas, we really appreciate you taking the time to rate your experience. Thanks for your review! - Samantha H., Blue Raven Solar
Mar. 2nd, 2021
Verified Customer
Review Source
Jay Clayton, NC
Just the facts Ma'am. My Salesman Steve was honest, accurate and informative.
5 years ago
Reply from Blue Raven Solar
Thank you so much for your kind words, Jay. We really appreciate you taking the time to share your experience with us. Have a nice day! - Samantha H., Blue Raven Solar
Mar. 2nd, 2021
Verified Customer
Review Source
Nicole Hegewald Salt Lake City, UT
Service was great as was communication through the whole process.
5 years ago
Reply from Blue Raven Solar
Thank you so much for your kind words, Nicole. We really appreciate you taking the time to share your experience with us. Have a nice day! - Samantha H., Blue Raven Solar
Feb. 26th, 2021
Verified Customer
Review Source
tom stear Boise, ID
Competitive pricing, great communication, caring team members.
5 years ago
Reply from Blue Raven Solar
Hi Tom, thank you for leaving a review! We are so glad to hear you enjoyed working with our team. Please reach out if you need anything in the future! - Samantha H., Blue Raven Solar
Feb. 26th, 2021
Verified Customer
Review Source
Elizabeth Cabral Concord, NC
Ryan was extremely helpful and patient with all my questions.
5 years ago
Reply from Blue Raven Solar
Hi Elizabeth, thank you for taking the time to review your experience. We appreciate your support. Enjoy solar savings! - Samantha H., Blue Raven Solar
Feb. 26th, 2021
Verified Customer
Review Source
sydney lapidus Aurora, CO
The were on time knowledgeable but they came with the wrong panels and not the animal guards.
5 years ago
Reply from Blue Raven Solar
Thank you so much for your kind words, Sydney. We really appreciate you taking the time to share your experience with us. Have a nice day! - Samantha H., Blue Raven Solar
Feb. 26th, 2021
Verified Customer
Review Source
Rod prenn Hurst, TX
Think they did 3 job for me. They kept you updated of what they do. Very courteous with customer.
5 years ago
Reply from Blue Raven Solar
Rod, we really appreciate you taking the time to rate your experience. Thanks for your review!
Feb. 26th, 2021
Verified Customer
Review Source
Kody Greeley, CO
They followed thru with all they said they were going to do but the beginning was a rocky start.
5 years ago
Reply from Blue Raven Solar
Kody, we really appreciate you taking the time to rate your experience. Thanks for your review!
Feb. 26th, 2021
Verified Customer
Review Source
Darlene Williams Columbia, SC
They were professional and very helpful with all steps of the process.
5 years ago
Reply from Blue Raven Solar
Hi Darlene, thanks for leaving a review! We are so happy your experience with Blue Raven Solar has been a positive one. Please don't hesitate to reach out to us with any questions you have about your system! - Samantha H., Blue Raven Solar
Feb. 26th, 2021
