Name: Spectrum
Rating: 1.8

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Dissatisfied customer Smyrna, GA

Charter continues to offer terrible sub par service. Requested internet service disconnect this weekend in 4 days and no surprise they turned off service this morning. Will not be using them again and there must be another provider that provides better service than this company. Stay away and be aware!

7 years ago

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Nova Smyrna, GA

Had their service for 2 years. Once I moved, I cancelled their service as my new complex only supports Xfinity. I'm glad I cancelled because their service was god awful for what you recieved. A month after cancelling, I am being charged $117. Total scam company.

7 years ago

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Jerry S Cottage Grove, OR

My new customer sign up has been rough to say the least. No install appointments, incomplete equipment shipments, missing connection devices and just now 27 minutes including 14 min of hold time just to set up a service call. Next, BILLING ! just kill me please.....

7 years ago

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Cindy Cookeville, TN

Every time you turn around the price keeps going up!! I got told today by one of their reps that was going to continue to go up!! They take channels away AND expect more money!! Going to check elsewhere, customer service at least has got to be better than here

7 years ago

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Lied to..sad Magnolia, TX

Bottom line, they lied four times to me in one day and still haven't come out to fix and issue that occured just 45 minutes after the install. It's a long story that involved four phone calls over a period of SEVEN HOURS! And still no resolution. Just promises and appologies. No action, or even the real assurance of action.

7 years ago

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Jerry Long Island City, NY

Signed for 2 years of Silver Package and now Spectrum is dropping Cinemax from this package, offering it for additional charge $9.99 discounted in NYC. Should NYS GA or public service commission taka a good look at that official SCAM???

7 years ago

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Jen Poole Riverside, CA

They told us one price, changed it to a higher price. Told us we would get all Chanel’s. ( Spectrum Gold) The billing statement came & now we are told we are not getting all Chanel’s 😡 we can get them only if we pay extra 😡, What is this ?? A big rip off, our family & friends were going to get Spectrum, we told them DONT BOTHER.

7 years ago

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David Evans Bangor, ME

They called and offered me a free trial on tv channels several times and finally I said yes. Now keep in mind the words FREE TRIAL. So because I am 6 days late on my bill they stopped the process. But it's a free trail. Should they check my account first if they need the money so bad before they offer the trail. P.S. And yes it's no stars.

7 years ago

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Pete Rosko Ocklawaha, FL

Central Florida service is the absolute worst I have ever had to deal with. Nothing works as advertised. I've had to make service calls nearly very freaking month, either the internet is not working or they short your bandwidth, on demand channels never seems to work. About ready to start streaming through satellite service.

8 years ago

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Joe Medina Oxnard, CA

The worst experience of lack of caring, respect and service ever received. They called me a liar , gave horrible customer service, horrible bundle services and took no responsibility for the lack of all connection services and cursed over phone in tagalog

8 years ago

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Donald Titus New Braunfels, TX

Best advice: Don't!!! If you have an alternative, take it! Internet is intermittent, often disappears. TV pixilates and fluctuates. Overpriced! Advertising is misleading. Negative advertising says a lot about the company!

8 years ago

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Katie Candler, NC

I pay 69.99$ a month for literally nothing. They are the worst company ever. I haven’t had WiFi in 2 days. Called and complained multiple times just asking when the service will be back and every time I get an I don’t know answer can’t wait to move out of AVL and have more options. Can’t wait to cancel. THEY SUCK!

8 years ago

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Irene Schmigiel Buffalo, NY

They will not allow any negotions on what to charge. I have been getting increase every year, this year it was $20.00. I do not get anything more in additional perks, I do not have high speed internet, and my bills are SKY HIGH. I would not recommend them to anyone. I will be addressing the dish and direct TV and Verizon networks.

8 years ago

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Anne Raham Yonkers, NY

Have a brand new smart tv and still fight to get them app to work. Plus local channel 9 freezes within a minute of turning it on and shuts the whole system down. I have basic internet and tv and still pay $80. Not happy. But stuck.

8 years ago

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Judy Roy Largo, FL

I have a modem. I do not have cable. Just a modem. My bill was raised to almost $100.00 month beginning March as bundled services. What are they bundling??? I live on Soc Security, can afford cable any more. Now I cant afford a modem.

8 years ago

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Laura Bebault

Same problems as Time Warner. Terrible reception, picture gets pixelated regularly and it becomes unwatchable. Horrible DVR service. Often recorded programs are "unavailable". They have the nerve to charge nearly$200 per month and I don't even have any premium channels. They take back DVRs from customers that have problems and then just clean them up and give the box to another customer. I went through 9 boxes before getting one that works. It doesn't help with the overall service issues. Email gets hacked often. When I call to report it they blame me. They insist that somebody stole my password from me. No way that happened! It doesn't matter how many times I change the password. It still happens. Nobody stole it. I have had 9 different email accounts for years. The only ones that ever get hacked are the roadrunner accounts. They still insist it's my fault. They change settings occasionally that cause Outlook to stop connecting to roadrunner. When I call they insist nothing has changed and if I want to use Outlook it's my problem because they don't support it. When I do some digging on their website, I find that connection parameters have been changed. Why couldn't they just tell me instead of wasting hours of my time?

8 years ago Edited September 14, 2021

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Eric Dohoney Deltona, FL

was scheduled for new installation between 5 and 6pm, no show, no call. called customer service and wanted to reschedule with no installation charge since I already lost work time to be there, waited on phone for 20 min until disconnected, no return call, I guess they don't want my business!

8 years ago

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Holly Lucas Palm Harbor, FL

On Demand not working. I called and was told to try in a couple of days because they are “working on it” They have no problem charging me full price for half of what I pay for. Spectrum is the hugest rip off company. I hope they get their due and everyone cuts their cable with them

8 years ago

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C. Jones Raleigh, NC

Been experiencing internet drops and outages since spectrum has taken the reigns. Never had any issues with TWC internet service. Being a student who takes online courses I'm forced to start shopping for internet providers cause spectrum has cost me time and money with the current issues I'm experiencing now that I never had before they took over.

8 years ago

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Nabil F Soliman Schaumburg, IL

The worst TV/Internet service. Price increase every 6 month. The monthly charges went up to $139.0 for internet speed 50, and less than 100 TV channels. I called to complain, and then blocked my telephone number, and used other telephone in order cancel the service. I DO NOT RECOMMEND SPECTRUM FOR NEW CUSTOMERS.

8 years ago Edited September 14, 2021

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Aaron Bethel, OH

Spectrum buys out Time Warner Cable. One year later, as I expected, my internet bill gets hiked up! Also, all the non stop ads I receieve in the mail from Spectrum are very annoying. Those ads use lots of paper which means cutting down lots of trees which is contributing to climate change/global warming!

8 years ago

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Amber Chauvin, LA

Horrible custamer service when you pay $39.99 for Internet and they go up and let you back to paying $39.99 I expect to keep that $39.99 to stay that way well charter doesn't help once so ever !Always trying to make more money of people that hardly don't have much sad sad

8 years ago

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Nunya

This cable company is absolute crap. I thought Time Warner that we previously had was bad. Will not work with you on billing, less actual channels (more repeats of same channels) for more cost, internet service is worse for same or more money. There needs to be more alternatives out there.

9 years ago

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Jon

They lied about availabilty of the one channel I wanted on TV. They increase rates after one year and do not work to keep you as a customer with any deal. They then pepper you with deal letters after you leave. This company is a total joke

9 years ago

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Noam Fort Lee, NJ

TV service cuts in and out, barely works. Internet is far slower than advertised. We have the 300 mbps internet service plan, and I don't think I have ever seen even half that speed when downloading. Upload speeds might as well be using a dial-up modem from the 90's.

9 years ago

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Cindy

I got a price on package in May 2017 guaranteed for 1 year not to change got bill for Aug 2017 it went up 7 dollars when I called they would not let me talk to anybody in sales to see if I could change something to lower my bill very rude customer care employee

9 years ago

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Rick Erie, PA

There prices for cable are ridiculous, I thought Time Warner was bad. At Least they would work with you on specials. My price is $127.00 and starting in March it goes up to about $180.00 + for basic cable,phone and internet. That happens with lack of competition.

9 years ago

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Kailey

The amount of time I have had to spend on hold with Time Warner/ Spectrum is outrageous. No one there is at all competent or knowledgeable. In addition, they are lazy, when a product is broken a company should work to fix it ASAP. Unfortunately Spectrum/TWC does not share that view.

9 years ago

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Travis Irle

Spectrum did honor my TWC deal for a few months but then jacked up the rate $25. I ended up with half the internet speed for $8 more. Good move spectrum. Buy out all the competition and raise rates. Nothing but class acts there. Extremely dissatisfied.

9 years ago

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George Cavicchi

The service still terrible internet slow no difference from when it was Time Warner.People who had service there's no discount VERY HIGH PACKAGES unless you are a new customer.Its a lot of money for terrible and slow internet.

9 years ago

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Natalie Los Angeles, CA

They don't communicate very well. Called to confirm an appointment, they tell the appointment is not scheduled,therefore leave my house and when I come back I find a note saying I missed them. Furthermore, they complete an installation of underground phone wire drop and leave an oil stain on my sidewalk. In

9 years ago

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Jim Pare Orlando, FL

Since Spectrum has taken over from Bright House service outages and length of outages has soared. From once or twice a year to once or twice a week. Also internet speed has become erratic. I can only surmise they are cutting back on maintaining the network to save money.

9 years ago

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lynn howell

ONE OF THE WORST CABLE PROVIDERS IN WAYNESVILLE N.C. I PAY FOR CHANNELS THAT DONT EVEN BROADCAST,30 SPORTS CHANNELS I NEVER WATCH,ABOUT 20 SHOPPING CHANNELS AND MAYBE 5 WHERE I CAN WATCH SOMETHINH BESIDES O.J. OR TRUMP!! THE WORST EVER!!

9 years ago

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Gloria

I have had charter service for 15 days. I have yet to have all of my services are working (TV/Internet/phone) for more than 12 hours at a time. Many phone calls and many technicians and no one can fix the problem. I'm frustrated and tired.

9 years ago

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Ara Oviedo, FL

Worst company ever, I am a business man and was a previous bright house member, there service is awful and they charge your account and tell you they refunded it back when they never do and the company steals your money. Be warned.

9 years ago

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Tammy Spring Hill, FL

This is the worst cable I have ever had. The wind blows and it goes out. They never show up on time and call at the last minute to inform you they are running late, after you waste your day waiting. The internet is also very slow. I would choose another company if I were you. THEY SUCK!!!!!!!!!

9 years ago

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Gina

After 35 yrs of being a great customer with TW , spectrum's commercials should be Direct TV bad, Spectrum worse.... At&t bad Spectrum worse, Time Warner was the best cable provider and Spectrum has taken it way down hill....

9 years ago

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Dave Stephans

Every twelve months they raise the monthly charge by $20 per month. I call and ask what additional services am I getting for the additional $20. Answer: "the special promotion you were on ended". They play a little game about getting me into a new special promotion. I am sick of it, cancelled cable TV service and going on-line.

9 years ago

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shawn green

So for anyone that has Spectrum that falsefy there speeds, hangup when they put you on hold and they don't like to resolve any issues. On top of that if you have a past due they slow your speeds compltely down without tell you. Its sad when your phone speeds are faster.

9 years ago

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Tom Ludvig Tampa, FL

Thank you Spectrum for being so incompetent. From the technicians' lack of skill and professionalism and the Customer Service Clown Fest we have switched to a new Service Provider and could not be happier. We never experience interruptions, the Customer Service is based in the USA, and their prices are fair and reasonable.

9 years ago

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Benjamin Wiseman

Look at user reviews, not paid reviews. If you do that, you'll see that Charter is, at best, a 2/10 service. They charge a lot, deliver very little, screw you around when you try to get the service you pay for, and lie about reimbursement for downtime. They are filth and wretched scum. Nothing more.

9 years ago Edited February 2, 2022

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Don Pierce Huntington Beach, CA

Why does the on demand stop working about 15 minutes into each program we choose to watch? Can't fast forward; can't restart where it left off; is this just a way to require customers to watch more commercials so spectrum can make more money?

9 years ago

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Neil burkhead Alma, MI

i am constantly get phone calls about our bill. then when i try to contact them they do not want to respond. plus their service reps say that you will not get a bill for a month and then you recieve one not even after a week of it being hooked up.

9 years ago

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Lisa Tyler Gardiner, ME

No Television on apps. It is constantly glitched. So frigging sick of this. Horrible when when I am in in the middle of a series when another TV doesn't respond. The customer service was polite and said that they have been working on the issues. This has been on on going issue since Spectrum....

9 years ago

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Samantha L Berger Gatlinburg, TN

They over charged my account by 155 im having to fight with them to refund my money and get it back into my account they keep daying i agreed to auto pay but i didnt charter is the worst there a bunch of thieves that is fixing to have a lawsuit

9 years ago

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L

When you ask to get s bundle they individualize everything from time warner to spectrum my bill is going up 200 reduculous if you wanna speak to a repair you get the Philippines so far there spending more on there advertising then caring for there customers!

9 years ago

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KMonster Fort Worth, TX

Customer Service will give you the runaround, transfer you or put you back in the queue with no warning. The first person will say what you want to hear and the last person will tell you he was full of it. Very glad to be going with another company instead. The internet speed was never as advertised anyway and the channel lineup wasn't great.

9 years ago

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TIM B SWAN JR Blacklick, OH

Following an annual rate hike, I chatted w/ a CSM about a more competitive rate for my area. They came up w/ one & turned me over to the customer retention department to finalize. Customer retention said they had no idea where those new numbers came from & could not change my rate after I had agreed. I was a customer of 20+ years.

9 years ago

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eric h Daytona Beach, FL

Since Spectrum took over Brighthouse a few months ago, my rate increased $16/mo, wait times for customer service agents is well over 10 minutes, internet speeds are slower and cable tv is very unreliable. Very unhappy. Going elsewhere.

9 years ago

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April Welch Batavia, NY

Bill spiked up as soon the merged with twc and now again when the merged is complete. Totally hate the money being wasted. Got lease internet modern fee, tv hd converse fee, main tv fee, voicemail fee (I don't even use the phone) and many more. Going look else where. Don't waste your money.

9 years ago