Name: Spectrum
Rating: 1.8

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Carol Lewis Myrtle Beach, SC

Although I haven't really had any outages or major problems, the service is not the best I've ever had. The system remotes are horrible. They go through batteries like crazy. They drop the TV off. The stations sometimes hang up and the value for the money isn't perfect. With that being said, at least they cost what they say and don't raise it every few months!

6 years ago

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Lucy Salinas Weslaco, TX

They do have specials sometimes it depends who you talk to when you call. Sometimes customer service is helpful sometimes they are not! Rates go up without notice! Pro is that rain or shine services are working! Rates are going up super fast!! I took off 2 stars for bad customer service being unhelpful and rates going up no relieve for this pandemic! God forbid they give you a discount!

6 years ago

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Kate M Lake Ann, MI

We are a large family who educates at home and we also run small business from our home. We use Charter Spectrum internet continually in our home and are very happy with the wifi option.

6 years ago

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Grant Lofgreen Provo, UT

TV and internet at home have been very well supported. Video quality and internet speed have been very nice. I love the integration in video streaming apps while away from home. Great service.

7 years ago

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Adam Snider San Diego, CA

Horrible experience, in Del Mar. I needed a new box. The store gave me a new model. I asked if it records. The reply was yes. I set it up. Had to review new methods and terminology. Thank you Spectrum. Have having several failed attempts at trying to record, I called tech support. The first person I talked to only wanted to send me video instructions. He finally walked me through it and it didn't work. End of phone call. I called back and this person was nicer. They told me that my box wasn't designed for recording. Why didn't the first tech not see it?

4 years ago

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Bill St Overland Park, KS

We returned EVERYTHING. All equipment. Cancelled but did not say it correctly. They are billing us because the wording, even though they had all of our equipment back, was not to their understanding that we quit them. We owe $96.00 because, of our words. This is pathetic and they could care less about keeping customers. Run,?don’t walk, to another provider.

4 years ago

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J White Tampa, FL

Spectrum employees will lie to you just to get numbers. Call 5 different times and you will get 5 different answers. No prorating of bill, even after cancelling one day into billing cycle. So you pay for service that you don't receive. Can't believe anything that spectrum employees say. Dealing with customer service is the worst experience ever. They seem to take pride in taking advantage of customers. Guess that's the only way for them profit anymore. They Don't take care of existing customers.

4 years ago

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Mitali Ganeriwal Orlando, FL

I was using another service provider before spectrum and I can really tell that their connection and service is so much faster

4 years ago

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cecile Louisville, KY

They sell you on a 2 year price guarantee, then they raise your price. after 1 year by 30 dollars and give you a line about it goes up yearly the first 3 years. I should have payed attention when hearing and reading multiple times that they were a shady and dishonest company. Thats my bad, but will change my service within 72 hours if possible. I should have known , it took almost 40 days to port my phone number.

5 years ago

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Bob Sieracki North Royalton, OH

I recently received a letter from Spectrum that my services will be increasing by more than 35%. I can’t believe this company would push through price increases when so many Americans are suffering including us. I sent emails to Spectrum management, but they showed zero empathy. I would recommend that you drop Spectrum the first chance you get. There is no company as uncaring as Spectrum. Why couldn’t Spectrum suspend price increases for at least until the Pandemic has ended? I guess they think $$$ is more important than people.

6 years ago

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Quincy Fond du Lac, WI

I lost my job due to covid 19. my dad is in the icu on a respirator Charter Spectrum decided to raise my bill that ive paid on time for a year. and after jumping through hoops, and an hour and a half hold, they were ridiculously rude and disconnected while i was talking. So there you have how charter spectrum is helping during this time of need, by greedily going after minor (to them) price increases and offering nothing helpful. Will be canceling soon after my dads out of icu

6 years ago

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Al Roy Melbourne, FL

Watching TV just now and the program keeps buffering, it’s a Saturday afternoon watching CNBC and it cuts out every 2 minutes so I’ve missed most of the show..I don’t want to hear about lots of people watching because of the COVID 19..turn your signal up, lord knows you charge enough,can’t wait until t this company has so many cable cutters that they don’t exist anymore, I’ll bet this doesn’t happen to the the Boss of Charter Communications..

6 years ago

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Joe Russo Coppell, TX

I had Spectrum Internet and Cable TV since 1/2020 and the service is horrible! The Internet drops connection multiple times a day up to 3 minutes before it re-connects. The TV picture breaks up on multiple channels making watching TV impossible. Every time I try to call for technical support I get a recording that "Due to high call volumes we cannot accept your call" and the call disconnects. For the price they are charging the company is a complete rip off!

6 years ago

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Martina Columbia, SC

the only problem I have is the bill from spectrum I live in Columbia sc my plan is $135 plus they charge me $10.50 for some fees I paid that. that was last month bill then for this month my bill went up to $250.00 and I tried to get in touch with someone nobody got on the phone this bill is really high this is really ridiculous.

6 years ago

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Max San Antonio, TX

I cannot understand Spectrum. Their email service is the worst. I have been a customer for 10+ years. I use their internet and email service . I to solve the issues most of the time myself. When I call for technical assistance, they are ridiculously slow and even drop the calls.

6 years ago

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dave straley Findlay, OH

Got digital......March 5th 2018. Terrible service. Turn TV on it says please wait......when it comes on....you pick a channel.......you see it but it says unavailable. Channels change slow and have to reset the box twice a week. The internet TV service for out of town is a scam. 1/2 of the channels don't show. Had service here often. All say it fixed now.........not ever.....always the same poor service. We should all get a 30% rate cut until the problems are fixed.....if they are even fixable. Seems like they are not. Save yourself some grief....DON'T GET IT. YOU WILL BE SORRY!!!!

6 years ago

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Cody Jeremiah Cincinnati, OH

Was told my phone, internet and streaming was bundled for 177 a month but today after not having to pay my phone bill for 3 months I was told that now I suddenly owe 70 dollars a month for the phone separately. All the customer service reps beat around the bush and do not help me> they only want me to get a different plan for less money which I am not doing since I was told I would get everything I want for a different price.

6 years ago

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Sean Tampa, FL

This company should be sued and fined for fraud. I just got off the phone with a rep who confirmed I cancelled my cable/boxes two weeks ago, but she says spectrum does not give refunds for any days not used. They charge the whole month upfront and you can cancel after the 1st day into that month and your cable/TV can be cutoff but I still have to pay my entire month - even though my cable was cutoff! How is this legal?????

6 years ago

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SILV

Spectrum Lawsuit from Rival Windstream: Spectrum accused of employing "scare tactics" on customers. Spectrum is totally unreasonable. Poor customer service, Bill increased from 100.00 to 196.00 as this is unreasonable, they are rude, after having service with this company for over a year, denied me every time for payment arrangements. I requested to dispute my bill as it was also denied. Every month threats to disconnect. Refuse to acknowledge issues and violated my right by increasing bill by cramming and slamming. Filed complaint with the FCC

6 years ago

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Marie Spring Hill, FL

How can you stay with a company that doesn't care about their senior citizens. How can you afford 195.20 a month for almost basic services. On a fixed income. I do not understand why it costs so much. Their customer services have no compassion at all for the cost either. They don't care if you cancel or not. Well hopefully once their higher costs come into pay people will start canceling and their prices will come back down to a reasonable amount. GOOD BYE SPECTRUM!

7 years ago

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MIke Mike Brazeal Brazeal Spartanburg, SC

Absolute the worst customer service imaginable...had to wait 30 minutes for what they said would be 10 minutes to talk to someone. Our On Demand show kept cutting of saying it had timed off; after reloading twice we had to watch the whole program to get back to where we left off. Gave up, called customer support, what a joke. I will follow what several of my friends have done a switch to HULU, can save a lot of $$$$. Spectrum is a bad choice,hard to contact Customer Service ha ha ha, aka a joke, giving up after years of their sub standard services.

7 years ago

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crm1978

Honestly the Prices are horrible and yet the state of new York has yet to crackdown on them. There customer service is a joke. You shouldn't have to pay more then 60 for internet and cable. they are a monopoly and know they can get away with it. Best suggestions i have for people is this Cut the cord get your cell phone on a unlimited plan and teather it to your pc or laptop a few mounts of millions doing this they will drop there prices and change there attitudes or go out of business.

7 years ago

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Travis White Kennewick, WA

I been an existing customer for about 2 1/2 years and only get internet. I always get these advertisements to upgrade to TV & internet for $44.99. Just called and they said yes 44.99 Plus 44.99 and all together it would end up being 120 something. I would explain having my service here as only a frustration builder in life. I highly recommend you to go with any other option besides this one if necessary even if it means having slower internet. Obviously I'm canceling I'm moving on. I pray something happens and they go out of business. This is what happens when you allow monopolies

7 years ago

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Marcia Gibbins Gladwin, MI

Avoid this company like the plague. Horrible service, charged my 92 year old father 177.88 dollars per month!!!! This company should be shut down and sued. When he had to go to a retirement home was promised 8 different times they would pick up their equipment. Never did , never called nothing. I am going to shout to the roof tops about this company. Horrible!

7 years ago

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Disgusted Conway, NH

If I could give them zero stars, I would. Recently, they offered a 7 day free trial, which I decided to try. Nowhere in the offer did it mention that the customer would be charged for whatever days out of the alleged "free trial" they used. I cancelled after about 2 days. When I went to pay my bill, I discovered that they had charged me $21 for those alleged "free days"! Very bad -and illegal - business practice! I will be reporting them to the Consumer and Antitrust Bureau and the BBB!

7 years ago

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Rodney Hoffman Los Angeles, CA

The Internet and TV service has been fine, BUT (1) They tell me I can't opt out of broadcast TV channels. DirecTV could, why can't they? (2) They tell me I can't BUY the Spectrum receiver instead of paying rent for it EVERY month FOREVER. GRRRR!

7 years ago

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Susan Prairie du Sac, WI

I was stuck having this provider because I lived in a small town that had no other options. There service was terrible. During a 2 hours program recording it would stop and start again 5-6 times. This was common. it happened several times a week. The service is expensive. I was paying much more for service then people in a large town 20 miles away. They were paying $160.00 I was paying $250.00 for the exact same services. I will never have them as a provider again.

7 years ago

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Jessica Plano, TX

Charter does this thing where they no longer prorate your bill. So if you go even one day into the next billing cycle when you disconnect, you are on the hook for the entire month's bill. I am now having to pay $138 for one day of service. ONE. DAY. I was not told when I disconnected that this would happen or I would have cut it off sooner. The internet connection was pretty good, and I had every intention of going back to them once I moved back into a service area. But now that's never going to happen. I hope that $138 was worth it.

7 years ago

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Mark Chapdelaine Ocala, FL

Almost non-existent customer service. I had poor download speeds (Should have been 100mps) of 20mps. Took three visits to discover that I needed a new wire from the pole to the house. The cable now sits, unburied, for two weeks after 7 phone calls trying to get them to bury it. If someone should trip over their wire and get hurt, I will gladly be a witness to their ineptitude.

7 years ago

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PDW1965 Central, SC

After 7 phone calls, with repeated errors, service tech at wrong address, we had to leave town without our security system working due to them. Run don't walk to another provider, they are the WORST. From not communicating internally, to promises of call backs in 30-45 minutes that you never get, they are without a doubt the worst company we've ever dealt with.

7 years ago

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Maxi

Spectrum gives us the best bang for our buck and they have the best customer service at all times. We are pleased and definitely recommend spectrum to our friends and family.

7 years ago

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Mark Vellekoop Asheville, NC

My charter spectrum service was cut off a month ago for non-payment. That's fine. I didn't receive any service from them for that month yet they charged me $120 anyway. $120 for nothing. No service provided. Charter stole from my family. I have 3 daughters and can't afford cable any more. So sorry. I definitely can't afford to pay for nothing. Worst company ever. Don't do it!

7 years ago

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Angela Grupas St Louis, MO

I switched to Spectrum at my lake house so I could bundle with their fast Internet which I like. However, the customer service for the cable--shame on Spectrum. I have had the technician out 3 times in the few months I had the service. And had to buy additional equipment so I could use the boxes concealed in furniture. Outdated and refurbished equipment and now I find out another box is bad. Just what I want to do, wait for a cable guy when I am at my vacation home. And the cost of Spectrum is high. So disappointed.

7 years ago

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T. Smedley Santa Paula, CA

The Buy-Out program through Spectrum is backed up for months. I've been calling them for 2 months and they still have no update on when the check will be mailed. There is no customer representative to talk to about this issue as the buy-out reps are not connected to the customers. It's beyond frustrating and I'm getting close to cancelling my service with them and going back to DirectTV.

7 years ago

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Bob Bryant Brooksville, FL

Since the changeover from Bright-house our bill has gone up over $50 per mo. and have less channels. The Company keeps raising my bill and less channels. I turned a digital box and my bill went up....Just rec'd my bill for month of Feb and bill was increased $2?? service charge went up??? This Company needs a day of reckoning and hopefully will come soon with some real competition to contend with. Until then they will continue to rip us off.....

7 years ago

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Robert A Pinellas Park, FL

Got a bait and switch promotion in the mail that they do not offer. It states 39.99 per month for TV and internet when bundled. When you call it is twice that and they say the 39.99 needs to be bundled. Well if the TV and internet for 39.99 isn't considered a bundle, I don't know what else it could be considered. Seems they will give you the service without any channels included and somehow call it TV. They should be fined heavily for this bait and switch nonsense.

7 years ago

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ADR Fort Mill, SC

Absolutely the worst company to deal with!!! The only reason that I went with them and are STUCK with them, is that their competition in my area does not of the MLB Extra Innings package. I've had nothing but problems with their TV service as the Set Top Boxes that they gave me are brand new and they've had to iron out the "bugs" at my expense and hours on the phone with "Tech Support". When I asked for a credit on my account, they only gave me $10 off my bill for one month. If I could give them no stars, I would. They are absolutely HORRIBLE!!!

8 years ago

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Gary Dennis La Cañada Flintridge, CA

I pay for Spectrum Gold Service. Over and over again, I try to access a channel and Spectrum says, "This channel is only available to Gold Subscribers." This is the service I pay for. Tonight I called to complain. I finally hung up when I had been waiting for an HOUR AND FIVE MINUTES and no one at Spectrum had answered. It is a lousy service, which I am going to replace.

8 years ago

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Matthew Manley Richland, WA

They changed the rates on me, and gave me a bunch of grief. I was also on hold for a total of 4 hours and 16 minuets, to be told to screw off. I am canceling both my personal account and my business account. The customer service was terrible, again over 4 hours on the phone. Will never do business again with this company, their cable is crap, the only thing they have that is any good is their internet.

8 years ago

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RACHEL RODARTE Hesperia, CA

I have enjoyed being a customer for Spectrum, they will help you anytime you call them, they work with you, price wise, so far they have been the most reasonable ones.

8 years ago

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sm Woodway, TX

Spectrum has the worst customer service!! I spoke with four different individuals and each of them quoted me differently and put down the sales person I spoke with before them. DO NOT GIVE THEM BUSINESS!!!! Very rude. No knowledge of there own packages. I have to call each month and get my bill adjusted because they charge me for random things. EVERY MONTH!!

8 years ago

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Randall Reveal Decatur, TN

Horrible customer service, some install techs care some do not. They installed our service but didn't verify that it worked. And it didn't. Customer service gave us a bunch of lyes saying they would be out to fix it. Then said they had issues and couldn't repair the system. A tech that cared finally came out and fixed it. If I had another quick choice I'd tell charter to cancel everything.

8 years ago

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David Newman Sidney, OH

We have ben a customer of Spectrum (Time Warner cable) for over 20 years. We started looking at DirectTV now to save a little money. I looked at the Spectrum website and found a deal that was about $50 cheaper than what I was paying but when I call to change I was told THAT deal was only for NEW customers! My 20 years of loyalty just gets me a higher bill! Then when I canceled my TV service the customer support tech argued with me that I would never get all the channels I wanted with out Spectrum. He was wrong.

8 years ago

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James Westbrooks Gainesville, GA

Worst tv/internet service ever. Was with them for a year while at an apartment. Besides the constant outages, I was charged a $268 fee a year after I closed my account and returned all equipment. I disputed it but, of course, no luck. Now it is on my credit and hurting it badly. They specifically told me that my balance is at zero after turning in my equipment. Poor company! Go with directv or even some noname provider would be better than Charter. Would not recommend Charter to anyone!

8 years ago

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Sidney Stalford Dallas, TX

This company loves their customers, and are willing to put forth the effort to help them unconditionally. Robert and his team are the best!

8 years ago Edited September 14, 2021

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G Dawn DeSoto, TX

We changed from U-Verse for one reason only, price. I have been VERY unhappy with the change. TV channels have been removed with no comment and one DVR means that we can record and watch recorded shows in a single location only. Not that it matters much since EVERY RECORDED PROGRAM, SHOW OR MOVIE STOPS RECORDING ABOUT 5-10 MINUTES BEFORE THE END OF THE PROGRAM. IT IS INFURIATING TO WATCH AN ENTIRE MOVIE ONLY TO HAVE IT CUT OFF 5-8 MINUTES BEFORE THE END!!! WE SPEND A LOT OF EVENINGS WONDERING WHO DUNNIT! MADDENING!

8 years ago

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Krista Boeddeker Hamilton, OH

Ugh. Spectrum u have really made me mad. I have cable and internet with one dvr. 158 dollars a month which did seem high but I was willing to pay it. 12 months later my bill goes to 196. I call and they say "oh u were on a promotional deal. We can cancel some of the channels u have so we can cut the price down some" ...I don't want to cut down on channels! U expect me to pay 200 a month for cable and internet?! Oh and the best part! The rep told me that next year my bill would go up an additional 20 dollars. Nope. Done. Bye spectrum.

8 years ago Edited September 14, 2021

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Edward Wieland Little River, SC

Sprectum has stated to take over my TV, I set my TV on a certain channel 202 fox before I go to bed and when I turn my TV on in the morning it is now on there info channell 1098 for changing to all digal , I was told I had to reset this channel 202 to my favorite,s and there was nothing they could do, I asked who gave them the right to change my channel on my TV, did not give me a answer to that question, said they were just informing there customers of the change. What a bunch of bull

8 years ago

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Frank Wilmington, NC

I can see why Spectrum has the lowest score of all the TV Services. The DVR service is little more than a joke. If I worked for Spectrum, I would be ashamed of myself for putting out such a dreadfully inferior product. You cannot count on Spectrum to record your programs. One day, they are scheduled to record and the next, they are gone and you miss your program. Hard to imagine it being any worse.

8 years ago

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Ellie Rhodes Greenville, SC

I would give a negative score if possible. With the monopoly, there is no other cable choice. The phone never worked, the internet always cut out and the DVRs are the worst in the business. Of course the price skyrocketed. The DVRs are constantly slow and constantly dying. They are designed to last less than a year and you loose all your settings and all material because they will not let you connect an external drive. I am keeping the internet and going back to Dish for the same amount each month. I will get my Hopper back!!!!!

8 years ago