Spectrum

Spectrum answered my call on a few rings. I asked for updated equipment. Problem resolved. I received equipment the next morning to my doorstep! Thanks Spectrum Joe

My experience with Spectrum has not been a good one, but it's the only game in town. Next day set up turned into a nightmare when the set up contractor brought along a trainee. The contractor spent most of the time teaching and not setting up equipment because the account was not ready and he had to wait. He ran out of time and left me to set up my own equipment. I called the tech services and got cut off several times. Finally I called Sales and they forced tech services to take my call. They couldn't help me and sent another tech out the same day. This time it was a company man who knew what he was doing. He took care of the problems quickly. Then I tried to set up an on-line account which I could not do because most of the information the first guy gave me was wrong. I couldn't get past security because to access the pin number I had to call using the phone that came with my order which was also not ready. You need to allow plenty of time on the day of your appointment. Like me, it may take all day.

I hate Spectrum! I have been a BrightHouse customer for many, many years! No problem whatsoever! Spectrum took them over, raised my monthly fee, and took away MANY of my stations that had been included in my premium package for years! Like BET, Comedy Central, VH1, etc... Now, in order to keep them I will have to pay EXTRA! I am beyond disappointed! Their Customer Service is awful too! NO compassion! At least BrightHouse was Customer Service friendly and would try to please their customers. Spectrum doesn't care about anything but getting your money!!! Your satisfaction with their service is NOT their concern! :-(

HORRIBLE CUSTOMER SERVICE ! ANACIEA in the call center is super rude and laughs at your issues she smirked so many times when I complained. They just want your money and try to sell you stuff all the time, take away their word their deals they gave you, ANACIEA THE MANAGER IS HORRIBLE AND RUDE !!! company sucks no privacy policy they just spew your personal info when you call anyone can know your information. bunch of druggies working in the call center, all sound HIGH and unprofessional...GARBAGE COMPANY OVER PRICED CRAPPY INTERENT !!! 60mbs for 59.99 omg how crappy. bright house charged me 42.00 for 100 mbs for years.

I was grandfathered in from Bright House in the Orlando area before Spectrum took over. The moment Spectrum took over I started seeing drops in speed. I was and am still paying for 100mbps, but my speeds clock in at a max 35mbps. I've been on 8 calls with Spectrum support, customer service, and what they call "Tier 3" support. I've had a technician come out and replace my box. No solutions, just terrible inability to ensure that a customer receives EXACTLY what he is paying for. I have no other recourse in my area, they are the only ISP available — so I can only gather from this that they are either (A) exploiting a monopoly to offer subpar service, or (B) making my life hell so I will switch over to their Spectrum 60 or 100mbps tiers. Either way, this puts Spectrum at the very bottom of my list for reliability.

Outside of the retention group, there are not any great things I can say about this new service. Went from Brighthouse (basically because no other options in the area - monopoly) to Spectrum The transition for my services was a mess and wait lines now at the center in Daytona range from 1-2 hours just to pay a bill or exchange equipment. Contacted customer service to inquire into a better rate for my daughter who has a young child and on a limited income. No one could help at Customer Service so I requested retention and was immediately transferred. Spoke to Ashley A. and she was amazing, we worked out a rate, informed me we needed a new motem to support the upgraded speed as the one we had was not longer offered by Spectrum. Explained the wait issue at the center and she setup a service call for the next day in hours that would work. Well, no one showed and I found out today the office cancelled the appointment without notifying us. Then I call customer Service and am informed the appointment was cancelled, the woman argued about what was agreed with retention, could not identify what system I had (does not show online, only states "Standard") and put me on hold for long periods, finally said I would have to pay for the service call and I asked for retention, she refused and put me on hold again for a supervisor. Joseph (ID61332) got on the phone, again told me I would have to pay. I stated the summary on my bill shows no charge and he was not very agreeable. Asked for retention and he refused, which I find odd as they were the ones who setup the new contract. So after 50 minutes on hold, he told me I would have to wait an entire day, 12 hours, for an open day appointment, which is not possible. Finally identified a time frame within 2 hours and stated there would be no fee for the service call. Hopefully this is true. What a bad, bad, did I say "BAD" experience, again with their customer service. My husband has a restaurant we also experience this type of service, lack of quality in work or services. I wish ATT would get their act together to cover more area. This is not very customer friendly.

I have TWC taken over by Charter internet service. I added digital phone line and the technician who came to my house to add the phone service mistakenly took my modem with him, when he replaced it with the new one. I understand this was an honest mistake. I reported this to Spectrum Charter right away. Spectrum put a trace order to locate the Modem which they were never able to find. I called several times. Every time same answer - we are still looking for it. We haven't found yet. This went on for more than 6 months. Then they are changing from TWC to Spectrum - old records, complains, requests are now lost. And you start over. New people come on board and totally irresponsible. When I called, the answer I got, "We cannot find your modem so we are going to close this case" . We cannot reimburse you any money for the mistake we made because we cannot find your modem. I just want every reader to know that be careful when dealing with this company.

Like other TWC customers, Spectrum took over and raised my prices shortly after that. Their customer care says they don't have the ability to fix bad pricing. I will cancel Spectrum as soon as I have another service provider. I feel they are deceptively doing business by offering a one year honeymoon price then drastically increasing the prices after the honeymoon. They do not disclose the post honeymoon prices. They don't disclose the uplink speeds for their Internet services. A week ago I suffered a "planned" 6 hour outage. I was not notified of the planned outage. My experience is they don't care about their customers as long as they pay their bills.

Website hosting? Do NOT even consider using Spectrum (Charter Communications). I was enticed since I already have a business account for my Internet, IP phone and TV. Their internet is unbeatable, The IP phone has been satisfactory and the TV offerings are acceptable. Web hosting? I can't imagine how it could be worse. I was assured that tech support was available to assist me with migrating my site from ASO to Spectrum. After 2 weeks of talking to multiple techs that could correct a TV issue but did not have a remote clue about their website hosting services, I finally started screaming at the poor hapless chap demanding a supervisor for assistance. Several days later I received a call from a nice lady who could attend to my grievance, even though she knew nothing about website hosting. She assured me that she would follow through until my website issue was resolved (however she could not provide me with a phone number for her direct line and by no means could I speak with their technicians). After 3 days I received a call from one of their expert technicians to inform me that the hosting validations were completed and that their job was complete. While on the line I informed him that my site has disappeared and all I get now was a Spectrum page stating that you have reached my site. All my files on Word Press have disappeared. I am stuck in a hellish hand off situation with no hope of resolve. For God's sake, do not even be tempted to switch to Spectrum, I assure you, it will be the most nerve wracking events that you can imagine. There is no help, no recourse, ancient security controls and enless loops with customer service.

Although I was not impressed with their misleading advertising of telephone, internet and TV for $30 per month when bundled, I realized that was to good to be true and disregarded their misleading practices. So, I switched to Spectrum business telephone based on their no contract, $30.00 per month deal. I figured the $100 activation fee was worth the $30 per month until I received my first bill. The fees were outrageous! They charge more fees than my previous phone provider, my internet provider and my cel phone provider. Doing some research, I found out that they do not have to charge all of those fees such as the Federal Subscriber Line Charge. It's is not even Federal, the Federal Govt just allows it. As soon as our service was up and running we had intermittent static on our line, so I called, they came out, and of course it was not doing it at the time. So we dealt with the static until our phone began ringing only once, so I called they told me it was our phone. I almost purchased a new phone system till I did some checking and realized it was not our phone, so I called them back, they came out, and finally fixed the static and the phone ringing problem. Next I realized our call waiting wasn't working, so I called and asked if I had call waiting, found out that yes it comes standard, but you have to request to have it turned on. Then the next day, unknown to me, since I could make phone calls out, I was not receiving phone calls in. There was some problem with incoming calls all through out Texas. So, in the past month I have spent more time on the phone with Spectrum than I have been receiving phone calls that fuel our business.

Here is yet another beyond poor rating for this terrible company who only cares about making more money instead of retaining existing customers. Here is my grief.... Spectrum's customer service is less than satisfactory. With Time Warner Cable (TWC), if you are on a fixed income or just needed a little help lowering your monthly payment and working out a deal (aka, promo price) they were willing to work with you. TWC would look at the amount you owe each month vs the services you had with them. TWC would then lower the amount of some of the "fees" you are paying to help get your bill a little lower each month. This special "promotional price" was only good for 12-months but was helpful. After Spectrum took over, and my former TWC promo price expired, my bill went back up (which was expected). The only problem was, it went up even more than before. I called Spectrum and spoke to customer services who "could" not help me so they transferred me to a "retention rep" who was "unwilling" to help me - to say the least. She told me - and I quote "...we feel very confident in our pricing and you have every right to cancel your services with us at anytime. You are not locked into a contract so, if you choose to leave us, there will be no early cancellation fees to worry about..." I was speechless to say the least. I was a TWC for the last 25+ years and will now have to consider another cable company or possibly switching to a satellite company. I am even considering cancelling the cable TV and digital phone and streaming everything from the internet. All I have to say is, if you have a choice of more than one cable company, seriously consider choosing someone other than Spectrum.

We got switched from TWC to this company. Terrible, absolutely terrible. Ever since they officially took over, my internet has gone out 3-5 times *a day*, 3 to 4 days a week. It takes four times to call them because the first three times the computer sends a "reactivation" signal to my modem and then HANGS UP ON ME. When I do as it says and call back, it goes through the process again. When I finally do get an the line with a real person, usually their accent is so thick (typically Indian) and they have such a hard time understanding what it is that I'm articulating, that nothing gets done. It's always the same cheat-sheet answers of "Restart your modem. If you have a router, unplug it. Restart your computer. Unplug your modem. Let me get a technician out to you." Fun fact, I've already changed my modem once, and the guy at the store refused to listen to me when I said I wanted *only* a modem, not a 2-in-1. Which, this messed up the functionality of my modem until I went in and changed the settings, though the man claimed I wouldn't have to do that. His exact words were "If you're only paying for a modem, it will only work like one, the Wifi won't turn on." My god I should get a job there if you don't need to know anything. And also, whenever I lose connection, the modem doesn't even report that there is no connection/that it is disconnected, it says "ACCESS DENIED." I've told them through four different phone conversations that it must be something on their end, but they refuse to accept that. My bill went from $40~ to $94, and I also am no longer allowed to add *any* extra services like TV or phone. In order to do it, I must first *increase my internet speed*, thus be charged even more, to even have access to adding TV or phone. And to top it all off? Where I am located, this is basically a monopoly. The only other internet service available in my town now is Verizon, at a whopping 1Mbps, vs the 30Mbps I get with Spunktrum. To quote our new President, "Sad."

if you enjoy root canals and passing kidney stones, by all means, sign up for spectrum. these people took over brighthouse networks a few months back and it's been a fucking dumpster fire ever since. in 10+ years, i can recall 1 significant problem with brighthouse and it was handled immediately. in a 2 week period, spectrum has managed to shut down cable coverage to the entire region of central florida- cable was out for 24+ hours with no explanation and no apology AND last night i discovered that my internet service was down- as of this morning it was still down. we also inherited spectrum for our business after the brighthouse acquisition and it's been a total nightmare. their IT team migrated company data from our server to the cloud and they somehow managed to permanently lose critical files in the process. gone forever. again, no apology and no explanation. what is baffling to me is this......brighthouse exited with a fully functional infrastructure in place. in a few short months, the incompetent dolts from spectrum strolled into town and managed to fuck everything up. i pay a lot of money for my cable and internet service because it is important to me- mainly because of its reliability. spectrum has managed to completely fuck up what used to be a great thing. spectrum reminds me of the hillbilly who wins the powerball jackpot and buys a lamborghini and paints flames on the hood. i am cancelling my spectrum service and i STRONGLY recommend that you do your homework before hopping into bed with these morons.

I received a letter today saying I could upgrade my Spectrum service for $25 less a month than I'm paying now. When I called the number on the letter, the first two people I talked to had "never heard of that promotion." The third person said my account wasn't eligible because I already have service. What? When I asked why I was sent the letter saying my account was eligible, she said "I really don't know." Horrible customer service and advertising! Spectrum just took over for Time Warner, and I'm missing Time Warner already! I'm giving them a one, because at least they answered to phone, and they know how to forward calls to another department....

Called yesterday to try and fix a cable issue. Apparently a year ago when the service tech came out to set up my cable he did it incorrectly and I've only had basic cable since. Well I live in an apartment complex where cable is bundled into the lease price and a neighbor came over this weekend to tell me I was missing several channels and it wasn't set up correctly. After calling yesterday, the first women was very helped and told me how to fix the issue. She let me know that i just needed to disconnect the smaller box and leave the large cable box connected. After reconnecting all the wires and rebooting the system, all of my channels were missing. I had to call back and was transferred twice before speaking to someone who promptly answered the phone to only disregard my problems. I had to tell him multiple times what the message on my tv said and he told me probably over 20 times to "just hold on one second" while I was actually on hold for several minutes. During this entire conversation the tech barely said 5 actual sentences to me, did not walk me through the process, and failed to even resolve my problem. He then told me that he would have to send a technician out and told me it would probably be an hour before someone would call. Frustrated with the call I gave up. Funny enough, my boyfriend called back and spoke with a completely different individual and the problem was solved in 5 minutes. Quinton was his name and that was exceptional service. What I want to know though is why could they not have done that for me the first time???

Spectrum cable service. I can use one word to describe Spectrum, sad. Since the Charter merger with Time Warner it appears both customer service and actually service is not important. They simply want you to continue giving them your money. Seems they do not realize I can easily cut the cord and move on. Before Time Warner was purchased by Charter at least there was some halfway decent customer service. We had speeds of up to 300Mbps for our internet services for new customers and I had the 200Mbps. Well now if you are a new customer or change your package you get up to 100Mbps for the same price. Yes, you get downgraded and you get to pay the same. So if you have the 200 or 300 you better not make a change to your service if you are sort of happy with it. So let's get into my first experience having to speak with Spectrum customer service. First let me say a root canel would have been more pleasant. My wife and I sat down and went to watch the Travel Channel however suddenly it was not part of our subscription. No channel above 23 was now part of our subscription despite us having lived here over a year with the same exact service with no changes made within the past year, or March 30, 2016 to be exact. So I decide to call customer service expecting them to be somewhat friendly at the least but sadly that assumption was my first mistake. The customer service rep was rude and did not care to listen to my concerns. She simplt wanted to repeat the same thing over and over. That we had our extreme internet and just the starter package for cable. I explained that when we signed up we told Time Warner what stations we wanted when we moved in here early March 2016. Then late March, over a year ago, we upgraded to the Extreme Internet and Time Warner told us that we would keep our same channels. So basically I explained that is the service we have and have had for over a year. She would not allow me to speak as she would simply talk over me again and again. She explained we were just on the starter package for cable so we did not anything above channel 22 or 23. I start explaining how Time Warner told us we would receive this channels. That they said it was a special that had at the time since they were wanting more people to subscribe to the better internet. That we specifically remember asking if our channel line up would change because we specifially said we did not want it to. I told her Time Warner had explained that our channels would all stay the same. During me explaining my problem she would constantly talk and ignore what I was saying. I asked her not to speak over me but it continued. I then proceeded to explain how talking over the customer was rude and she needed to stop so I could talk. So what happened? I start talking again and explaining my problem but she starts talking over me again. I don't know about you but I feel this is very disrespectful plus how can you listen to the customer's issue without actually listening to it. Up to this point I was keeping it nice. Having been a supervisor at a call center in the past I knew this was not standard behavior from an agent so I once again asked her to stop talking while I was. Did it stop? Of course not. At point I was now a very upset customer that was far from happy with the way I was being treated. I told her to transfer me to a supervisor. She went right back into robot repeat mode so this time I had to get rude with her and simple told her I didn't want to hear another word from her to transfer me to a supervisor. I actually had to say this twice since she was talking over me again. The next time she tried to speak I just told her I didn't want to talk to her anymore, simply get me to a supervisor. So now I am thinking I will be treated better but that was my second mistake. The supposed supervisor was just as bad seemly sticking to a script and telling me there was nothing they could do. He also enjoyed speaking over me and when he would say my issue back to me it was obvious he had not been listening because he didn't correctly repeat my issue to me. Finally I told him I was just going to speak to someone at my local office. I get to the Spectrum sales and service center and spoke with Adam who actually did listen to my issue and researched it through the computer. Apparently a lot of customers were placed on the Start Pack with Time Warner and given the extra standard channels and simply allowed them to have them on the Start Pack. Charter, the new owners, however were not allowing this to happen and had performed audits and were cutting off channels to any customers in this situation even though those customers had been told it was part fo their service. I was told Charter was strict about things. Adam did however speak to someone else there and Adam told me that if they did said we were supposed to have these channels then they can pull the call and get most of them back. I told him that we would need all of the ones we previously had back since if it was said on the call that will be a legally binding contract. That was the service we bought and paid for so that is the service we receive. So he made notes for someone to pull the call and review it. He told me to call the call center and talk to a supervisor since they would listen to the call from over a year ago. Adam was friendly and helpful. He has been with them since before they were even Time Warner. He looked beaten down. I simply said "I bet you have seen a lot of changes over the years". He agreed and anything negative I said about the recent changes he didn't respond to and actually looked saddened. I was very nice to him. I feel bad for Adam. So I step out to call the call center and this is the point where things go completely south again. The first agent sounded half asleep and just kept repeating about how I was missing channels, blah blah, and repeating about how they were not included with that packaged. So for a second time, on this call, I asked for a supervisor and explained they were pulling a call and that I was told to specially ask for a supervisor. So finally I get the supervisor. So at this point I am thinking, great they can listen to the call and we can get this whole mess put behind us. Right? Wrong! The supervisor wanted to keep explaining about how I wasn't supposed to be getting A&E, History, or Travel Channel with my Starter Package. I asked him to read Adam's notes and after that he was very friend and said he would get me to someone that could help me. That he doesn't pull the calls or listen to them. So at this point I realized that this guy is not a supervisor and that I have been lied to again. He informs me that he will transfer me to customer solutions. So I am placed on hold and disconnected. At this point I am far from happy but I am not yelling and I am treating them ok since I know they are most likely simply doing things the way they are told to. So I call back. This next customer service again was just as bad at the first and proceeded to try and up-sell me to get my channels back. What? Why the heck would I pay more for something I was promised as a different lower price. No, I explain how I was disconnected and need to get to a supervisor. Then more stalling before finally being transferred. This 'supervisor' wasn't able to see Adam's notes in the system, that I had watched him type in and that the previous supposed supervisor finally saw before transferring me and cutting me off. So we start to go round and round and I simply asked for customer solutions and get cut off conveniently again. This next time I call the rep that I spoke with instantly transferred me to customer solutions once I explained they were helping me and we were disconnected. So at this time I am speaking to a lady in customer solutions and once again I let hope spring back in that I was about to get this resolved....and no, no. I am then told that they will have to pull the call, keep in mind this is Saturday, but that they will not listen to it and call me back until Tuesday. Really? After all I have just experience I am being put off again? So here I sit Sunday and most of my channels still gone through Spectrum. Thankfully I found a better cord cutting solution. I am done with Spectrum and their TV service. I signed up for SlingTV last night so I get the channels that are important to me and the picture quality superior to that I was getting through Spectrum. I am going to back up a bit to when I was speaking with Adam. I explained how my internet service, 200Mbps, has only been getting speeds of about 100 if I am lucky and at times far, far less. That this has only strangely started happening after the Charter takeover. Monday morning a technician will be coming out to see what is wrong with my internet. Having worked in the I.T field myself I am fulling expecting them to pass the buck and blame either the router or modem even though I have tested those and neither are the problem and nothing has changed setup wise with my network. Sadly poor internet speeds are not uncommon throughout this nation of ours. If you look at other countries Japan, Romania, ect all have higher speeds on average than the United States. What makes me feel even worse is that here in Lexington KY before Time Warner bought out Insight Communications we had great cable and reliable internet. Insight had outstanding customer service, the best I have ever experience, but all of that went downhill somewhat with Time Warner and now Charter/Spectrum has completely flushed customer service and reliability down the toilet. The customer is no longer important, screw the customer. They simply want your money. I am now a cord cutter as I am going to return my cable box this week no matter the results of the pulled call. Now I will explore other options for internet also seeing how Spectrum do not deserve my business with that either since I do not deserve to be treated as I have been. Spectrum, just because you are a monopoly for your cable services doesn't mean the customer has to put up with it. There are other services like Netflix, Hulu, the actual network websites, and SlingTV. I cannot wait for the downfall of the cable industry. Still trying to bundle TV, Internet and phone. Really, phone. HA! You are a service that is desperate to stay relevant. You are a service that is starting to suffer and will eventually go extinct.

Had my first bad experience with Spectrum and it was terrible!! They increased my bill because according to them if the services is disconnected you loose the promotion you were in and placed in whatever promotion that they are currently offering. That's fine but please advise the customer this instead of allowing them to think they are still getting the original promotion rate. Ask if the new rate is fine with them. My bill went from $114 per month to $195. I never had this issue when it was just BrightHouse. But after dealing with that so called customer service department, I know longer want your service!! The supervisors were awful.

I have been trying for a month to have a cable removed from my home that was installed by a previous owner. I have called the Spectrum Customer Service team on 9 or more occasions, all to no avail. After I had initially called and had an appointment set up, I waited for the day of the appointment. No one showed. I called to find out why, and they told me the appointment had been moved to the next day. When they didn't show up that day either, I called again, and they said it had been rescheduled again. Every time I call I am told "Your appointment has been rescheduled for today!" but no one ever shows up. I have wasted hours and hours of time on the phone. I have had Customer Service tell me that the installers will call if the appointment is rescheduled (they did not), that Customer Service will call if the appointment is rescheduled (they did not), and I even spoke with a supervisor who personally assured me that she would call me back if the appointment was rescheduled (she did not). The Customer Service team knows that nothing can be traced back to them personally, so they will say whatever they need to to get you off the phone, even if it means lying to you. I have been told that Spectrum can't enter work orders for non-customers (they can). I have been told that Spectrum doesn't remove old cable lines (they do). The experience has been extremely frustrating, and is still not resolved.

So far not impressed in the least with Spectrum. I called in December to find out about pricing and was told to call back in February because they were switching from Time Warner Cable and I should be very impressed with the new pricing. Called back in Feb. Was told to call back in March. Called back in March several times and got different answers from all the reps. What it comes down to is there is no savings and there is no basic cable price. Their idea of basic cable is $64.99. When I reluctantly decided on a package which by the way saved me nothing from switching from TW I was told I needed boxes for my spare bedrooms in order to receive TV and everything would be mailed and deal done in 5 days. Well it's going on a week and nothing. We currently have Amazon Fire which is great and if I can ever figure out a way to get local channels without the cable company I am leaving this mess for good.

It has only been a few short weeks since the public announcement of the transition to spectrum. It is hard to imagine customer service worse than time warner, but there is. We recently called to ask a question about our TW service and was told that we could save money for the exact same service we had if we switched to spectrum. When asked "what's the catch?" and was told nothing, even after confirming, once again, no change to services. Low and behold, the very next day my channels were different. When I called to inquire, I was told that the customer service representative should not have told me the information that it did, that they could not switch me back because the codes did not exist anymore, and that there was nothing they could do. It is hard to believe that in 2017, companies would be engaging in bait and switch tactics. I was told in order to receive my original services I would have to pay $40 more. So basically I was lied to switch services only to be trapped into paying more to get what I once had. These are unethical business practices and cannot believe the cable provider market could get worse than TW, but it has.

After being a customer of Time Warner for over a year, I contacted Spectrum who transferred my account to their service and turned on service for our router at my new apartment a month ago. Today, I came home and the internet was out. It took nearly an hour talking yo customer service to even find out they couldn't find my account. I had to provide the serial number for the router before they could locate it and then they told me it was deactivated and I had to call back during business hours. Rude, clueless customer service, and absolutely no warning about this cancelation of service, and all bills have been paid on time, in full.

Spectrum ( formerly TWC) is no bargain. I've had TWC for 25+ years and any changes you make to your grandfathered TWC account will migrate you over to a Spectrum account, subject to their pricing and package breakouts. For example, Standard and starter TV with grandfathered TWC includes all the channels we watch regularly. Spectrum has taken some channels out of the basic TV package(like Comedy Central, Turner Classic Movies, ESPN) and placed them in higher priced tier TV packages. Disappointing and unfair trade practice. Who cares if they tout their services as being "the best in the industry" when they are so much more costly than TWC? And being the best in the industry should mean there are no more picture distortions, sound issues, stations frozen or out- but I experienced all of these (just like w/ TWC) over the past few days. Pay more, get less. Not impressed and I suspect Spectrum will become so high priced in the next year or so that I'll be forced to cancel my TV service. I kind need the internet, but I also suspect that cost will continue to rise as well. Once I cancel the TV I'll no longer have a grandfathered TWC plan, so I'll be forced to pay Spectrum's current fee for internet. Can you say MONOPOLY? Also, disappointing that Spectrum is not open to retaining current customers with price breaks if you call and ask for a discount, being a great long time customer and all. Gone are the days where you could negotiate a new deal. So far, I've seen nothing to write home about, just have a big fat hand digging around in my pockets looking for money.

We have been with Time Warner for 15 years. Now they are Spectrum and we were looking forward to the change. Not so much now. They simply have the worst customer service I have seen. Hours on the phone talking to people who did not care to help fix our phone that had been out since the change over. They kept telling us that it was our personal modem that was the problem and that it was not compatible with their speed....hmmm a 300 MBPS modem ok sure. After hours of people who did not understand this I finally get one person who was the only good one. He immediately knew that the problem was with a second modem (an old TWC modem that ran our phone) that was hooked up to our system that was no longer compatible. I tried explaining this for hours to them and they only cared about selling me new services and another modem that they wanted to charge me for.....Today they turn off my modem and when I call they say oh we are sorry the system did that. Another hour of frustration and finally they fix it. I can only hope that another company with better service comes along someday, but I will not hold my breath.

Where do I start... Spectrum has the WORST customer service I have ever experienced. We called to get a better deal for our internet, tv, and phone service we've had since Spectrum took over Brighthouse, because they were offering better deals for newer customers. Well needless to say it did not go as planned.. FIRST we found out that even though we were still paying for 100 megabits, they only offered 60 or 300, so we were most likely downgraded to 60 but still paying for 100 megabits. SECOND, the representative told us that he would upgrade us to 300 megabits and that we could keep all of our existing services (sports channels, phone service, etc.) for $150 (which was close to the rate for new customers). We agreed and they came to our house and switched our modem. BUT we then we noticed that our channels were unsubscribed and our phone service was cancelled. We called customer service again and the rep stated that to get all of the services we previously had (that were not supposed to be removed in the first place) our rate would be $230 now. What's WORSE, they said that they would not be able to return us to our original rate and services from before we agreed to this deal, so we are essentially now stuck with paying $230 for the same services (we were paying $190 originally). We would have never accepted to change what we were currently paying if we were not told that our rates were being lowered; but when we requested to go back to our original rate we were told it would not be possible! We were transferred to so many people I lost count, were told that we would receive a call from a supervisor and never did, were apologized to for basically being LIED to but not offered any answers or any real help. We were told Spectrum would lower our rate to $150 for the same services we had, but ended up with the only option being to keep our same services now for $230 or nothing. They take no accountability, no one seems to know what they are doing, say one thing but do another. This company is all bait & switch. We are looking for a new service provider. THIS WAS THE MOST FRUSTRATING EXPERIENCE. I would advise anyone who doesn't want to be trapped in an endless cycle or being transferred from representative to representative with no answers and no real help, anyone who doesn't want to be lied to, to stay away and look elsewhere for your service.

We had Charter services INSTALLED IN THE FIRST WEEK OF FEBRUARY 2017 and, before the month was over, had called customer service two times about the TV service turning itself off and taking 7-10 minutes to reboot: except in one case when it did not reboot at all. This happened, probably 1-2 times a week, at random times of the day/night. Our household watches very little TV so, the frequency of this was unacceptable. They provide no satisfying reasoning or explanation. It is now the THIRD WEEK OF MARCH AND WE HAVE CANCELLED TV SERVICES. The internet is fast and satisfying, in that regard, when it, too, doesn't have to be rebooted. 2-3 times (at least) each week a computer, mobile device or smart TV will read "No Internet Connection" and the router will require a reboot. Very irritating. These services are inefficient and I do not recommend them. West Michigan Area

We had a problem and called customer service at Charter Spectrum. They sent out a tech who fixed the problem. Before the tech fixed the problem, we were able to get Amazon Prime and Netflix. A few days after the problem was fixed we tried to access Amazon Prime and Netflix. No go. I waited a few hours in case something was down someplace and tried again. Nope. I turned every thing off and back on, No Amazon or Netflix. No problem I foolishly though, I'll call Spectrum, they'll send the tech back out and fix the problem. The first time I called they said the problem wasn't at their end and gave me the telephone number Panasonic. I called Panasonic and they wanted $10 to talk to me. I waited a couple of days tried everything again (unplug, turn off and on) but still not able to access Amazon or Netflix. I again called Spectrum, this time I got handed to off seven (7) different people. The last was a tech that said they could send out another tech but it would cost me $45. I'm just not feeling the love. I didn't have the problem prior to them coming out and did after, I don't understand why I should pay for their mistake. I really did not expect this from them. Now I'm looking for another provider.

Spectrum's, internet access, TV reception, service, pricing, and what they consider corporate best practices are as disingenuous as their relentless melancholy commercials where they are trying to brainwash us by attempting to elicit an emotional response like they are saving the world as if Spectrum found the cure cancer. This is not marketing - it is PROPAGANDA. In fact, they are defrauding the public with internet service that lacks adequate responsiveness (big latency) as advertised or as Time Warner provided. Speed tested on speedtest.net is not the only measure of performance. They are defrauding the public with TV reception that is pixilated on many channels with sound drops out continuously on a regular basis on most channels. (No it is not a problem with my system the whole neighborhood is complaining) Calling customer service will create a repair ticket where they will drive the customer nuts with useless time wasting service calls to come to your home to try all kinds of things to show you they are doing something by changing the F-connectors and testing signal strength and noise to then tell you that is the way it works, it has to do with storms and the satellite. Ok perhaps when there is a storm. There are no storms 24/7. They are defrauding the public with pricing. I got my first bill from Spectrum, price for my services skyrocketed. I agreed to their promises to lower the bill with near no change to my service and promised me I would have the same channels. I told them not to change the package if I would lose certain channels like Science and American History Channel. Yeah they lowered the bill a bit with me giving up certain things but slowly but surly the channels they promised slowly started to disappear. Now I would have to buy a new package to get them back and make my bill much higher than the Time Warner bill with much few services. With the new package they provided me they took away access to all of the internet public WiFi hotspots from Time Warner. Their customer service people were not even aware you lose all the TWC hotspots when you accept the new Spectrum package. It took great effort to figure out the hotspot spectrum provides but they are not as ubiquitous as the TWC hotspot and they do not provide encrypted hotspots for security. If there was an easy way to switch from Spectrum I would but I cannot. It would be worth it to simply stop their repugnant commercials they force on us on all the channels. The slogan they promote says it all: “Spectrum redefining what a cable company can be” You would think that implies that would be in the benefit for the customer while the fact is totally contrary to what they imply. It's all a fraud, from the pricing, to the promises to the quality of the service, to their commercials. The commercial they bombarded us with from day one personify their philosophy of propaganda.

It is sad to say, but the rumors are true. Customer service is no longer what it used to be prior to this takeover by Spectrum. Spectrum was formally known as Time Warner Cable. I have been a Time Warner Customer for approximately 21 years, maybe a little more. During that time, I had cable outages every once in a while, which was rare and can't even remember a time when our internet connection failed and had to call and complain. The customers service was average, but they were not terrible to the point where I wanted to disconnect the service. I'd say Time Warner took care of my needs for over 21 years. In mid January 2017, I noticed my bill increased to about $30 more per month. I just thought, "ok, what the heck, I'll give them a call and see what other promotions they have to offer". I called Spectrum on 2-8-17 and the first young lady I spoke with had this attitude as if she was having a bad day or she hated her job, one of the two. I told her my bill had increased and asked her what other promotions were available. Basically, she ignored the issue and started talking about how special rates were for available for new customers ONLY, however, as I insisted for her to look deeper to help me out, she immediately became upset and said she did not want to deal with me any longer and said that this was the new Spectrum and to deal with it. To make a long story short, between 2-08-17 and 2-21-17, I called several times hoping I would get someone that was not rude and disrespectful, but I started to see a pattern. I felt these employees are not the same folks I talked to in the past when the company was still under the Time Warner name. I sort of had this gut feeling that Spectrum retrained their employees to be rude to customers. This is why is say this; the minute you get a little upset, they are very quick to tell you, "I don't have to be putting up with your attitude or I am going to hang up on you". In fact, one employee I spoke with on Monday, February 20, actually used a curse word toward me right before transferring me to someone else and left me talking by myself while trying to explain my situation. I'm sorry, this was the last straw. I called back several times, this time I had put my foot down and raised my voice to these incompetent people. Each time I called and told them I was cursed at, they either hung up on me or they transferred me to someone else to avoid me altogether. Every single employee I spoke with challenged me, almost to the point where they were tried to belittle and bully me. I am sorry but I will NOT tolerate this kind of behavior. It is obvious that this company has a new motto; "Lets bully all our loyal customers, so we can lose as many cliental as possible". I finally spoke with a supervisor by the name of Anita on February 21, 2017. It was no surprise that she was just as rude as several of the employees I dealt with so far. She raised her voice, so I raised mine. She wanted to see how nasty she can get because this is the new way of handling customer complaints. It our way or the highway according to this lady. It is the Spectrum way. Seriously, this company need to shut down and go out of business immediately. I have lost all respect for Spectrum and their employees who are, in my opinion, the worst form of human trash to exist. After 21 years, I will finally be closing my account and going to AT&T U-verse. By the way, I contacted U-verse on 2-21-17, the lady I spoke with said they have already had several hundred former Spectrum cable tv customers that have made the switch to AT&T. She even apologized for their behavior, but was not surprised as she is pretty aware of the complaints with Spectrum. Sad to say that the damage has already been done. Please avoid this company at all costs.

SPECTRUM. WORST. CABLE. EVER. I have been on the phone for the last 2 hours with TimeWarner...now Spectrum (including one disconnection). Three weeks ago I was convinced to add premium channels, like HBO...the price was right, so I added premium channels. As part of their pitch, I was told I would be able to catch up with this season's lineup by watching previous season's episodes. I started with Game of Thrones.... After binging on the first few episodes, subsequent episodes became unavailable to view. I called Spectrum, and spoke to a "supervisor." He said that he would call back when the issue was resolved. He never did. I started watching back episodes of HBO's "Girls".... After viewing all the episodes in Season 1, I watched 8 of 10 episodes in season 2. When I tried to watch Season 2 episode 9, it was not available to view. As a matter of fact, only half of the episodes from all seasons are available to on ON DEMAND today as opposed to yesterday. I was told this was an HBO licensing arrangement....nothing can be done. So what these folks are doing is BAIT & SWTICH: "Sign up for premium channels. You can catch up on your favorite show by watching previous episodes on ON DEMAND." ---But be warned....episode availability is fickle and arbitrary...and you won't know one day to the the next which episodes are available. Spectrum is now claiming they are a mere "carrier" and has no control over what is offered by HBO on a day to day basis. BTW... Does anyone know how to reach the USA when calling their customer service? And their website is chaotic. I was told that the next step is to file a complaint with BBB...that there is no other person/department in the USA who will accept a filed complaint within the Spectrum Organization.

I picked up my equipment and was not able to install the internet because the wires were cut coming into the house. Then I get a bill in the mail and I don't even have internet yet. Then I left work early today to meet the technician here and have appointment time on mytext messaging. They are scheduled to be here between 6 and 7. No one calls or shows up at 7:30 so I called them and they said my work order is complete. That's kind of hard when no one has showed up and my internet is still not working. They have a hard time getting here to install my internet but no problem at all charging me when I don't even have service. I will be dropping their equipment off tomorrow

I never thought a cable TV / Internet service provider could be more overpriced and underserviced than Time Warner, but I was wrong !! Spectrum's entire product line (I have their internet access, cable TV package, and useless home phone service) make Time Warner look like a paragon of efficiency. All of Spectrum's services perform very poorly; outages are frequent; and their standard internet speeds are even slower than Time Warners. Customer service is DEPLORABLE !! All of the preceding statements reflect my opinions based on my service (or lack thereof from Spectrum). I will be so happy to move to another location where there is actually market-place competition, so I can be done with Spectrum, which, in my opinion, is nothing more than a collection of incompetent pirates !!

I was with Charter for about 34 years. I finally said it was time for a change. Every since the new guide came in I had nothing but problems with my internet,phone, and TV. The last time I had problems with my house phone it hadn't worked for about 10 days. One guy told me that the wires were old or bad, but I don't think anyone came to fix them ,because nobody contacted me, and I was still having phone issues. The next man told me that there was nothing wrong with my phone line and it was my phone.I also had the same problems with my box,guide,internet and whatever else there is. My new company didn't have any problem getting my phone to work. Charter had enough money to build a new training center, but not enough money to replace old wires and equipment. The joke was would I called to cancel services and the guy ask me why I was canceling.Ha! Ha! Then when you go to return the equipment ,you cannot hardly find a place to return it to.

There is no reward for being a valuable TWC customer. The prices that are advertised are for NEW customers. Well, I would be a NEW Spectrum customer, but NO I am not eligible for the discounts. I have yet to find ANYTHING on the flyer I received that tells me I am not eligible - that isn't poor advertising, it is fraudulent advertising. In fact, if you go online to order, you will be given a confirmation number, but apparently that means nothing. According to their customer service, the only way you find out is when they process the order and see that you currently have TWC. I will keep looking - anything to get out of the TWC/Spectrum service. You should be ashamed of yourselves - you are very tricky and very dishonest.

This new company spectrum, is for the company, not for the customers. I been with bright house for 8 years not one problem, spectrum refuses to work with you and your bill, they gave a bundle I never asked for, I never new my bill was $161.00 a month, I was paying $100 a month. This company spectrum are a bunch of crooks and don't care what you have to say about your bill. I told them to change my bundle and they said well we can give you a $2:00 discounted on another bundle, lmao these people are a joke and scam artists. I advise everybody's if you can find a better deal with different cable company, GO you will be better off. SPECTRUM is a JOKE.

I've been with Time Warner for 13 years, and had my problems with them. Then one day I turned on my TV and everything changed. For the worse. Much, much worse. On demand never works. I constantly get the error message notifying me that the movie or the show can't be accessed at this time. If i do get lucky and the damn thing plays, I better not pause it, or I won't be able to resume watching it for about half an hour or longer. I can't even rely on the shows recorded on DVR bc often they won't play. I didn't think that anything could be worse than TWC, but boy was I wrong. Spectrum's service is garbage

1. Product/Service: Unreliable -- keeps going out. Boxes do not have controls for volume, channel, etc. -- so one is totally in the dark (except for the overly-bright time indicator -- when the box actually works) 2. Customer Service: Customer service sends technicians that do absolutely nothing and then the tech problem with the boxes re-emerges again -- same problem, no fix = bad technicians. Also, customer service does not explain the details on the bills -- instead, when a supervisor was asked to do so the supervisor simply responded "that's what you ordered" without any explanation. Customer servicers on the lower level (not the supervisor level) are not capable of resolving problems and the same customer service people are used to address billing, services, AND technical problems -- there is no dedicated technical support provided.

They claim to give the best customer service to customers, but how can their employees do that when tech support calls are limited to 10 mins or less. Employees that were doing excellent work as TWC employees are now being fired for not meeting this unrealistic time. My husband worked for TWC for over 5 1/2 yrs. 2015 getting awards for high proformence. Under TWC/Spectrum's unrealistic standards not only my husband has lost a job he intented to retire from but also a long term employee in his dept that has worked for TWC for over 20 yrs is even struggling to meet these standards and soon to lose her job as well. Spectrum, you claim to be the new, better TWC.. for who? Not for your employees who try to do good customer service, nor for your customers who expect the time it takes to handle their problems. I knew from the beginning of this buyout that no good would come of it for it's employees and I was right.

SPECTRUM is a complete mess!!! I have had the worst experience.. First of all, they got the wrong address, the technician was 30 minutes late and we did not receive a call. When he arrived he told us that they got the apartment next door so he needed to cancel our account since the company made a mistake and he could not install it. We called them with the technician outside our place and they took an hour to update only the address. After 5 hours of waiting (keep in mind it was our moving day, so the truck we paid for was parked for hours without being used). Then the technician let us know that they made another mistake, instead of transfering they were setting it up as a new service and the monthly cost would go up 30 dollars more. I called and asked them to hear their recordings so they decided to grant me what I was offered.. but they disabled my wireless and canceled the only sport channel we been paying for over a year (these services were active before my call) then I call again for the wireless, another hour wasted there for them to enable my wireless connection and then another hour to give us back our sport channel. I thought spectrum would be better than bright house but its actually WORST!

I signed up for charter in July 2016. I had them install new cable throughout the entire two story house. My first problem was the fact that the five receivers they installed were over 7 year old refurbished units that had limited functionality. By mid August i had to have 6 service calls that resulted in the replacement of all the receivers with slightly newer repaired units. In September and October i had to pull the plug on all of my receivers because of lockups at least 20 times, and lost service for a total 37 hours because of 'software issues'. Their description. Finally, when i called to discuss my firing them, the arrogant and condescension in their voice was the final straw. Goodbye, good riddance.

A far worse experience than when Brighthouse had control of cable services in Florida. Does not honor refund agreements and charges for services which were not ordered or supplied. Technical expertise very poor to connect modem to network - what should have taken 10 minutes took one hour. Originally charged a full install fee for what was only a re-connection. Agreed with sales to waive this fee to retain my business. Company did not honor this agreement. Had to spend a huge amount of time to resolve this matter only to be told that whilst they would now honor the previous agreement they would not offer any compensation for the time spent in resolving the matter - not even a month's free internet! Customer service is appalling and they are not bothered about goodwill - obviously there needs to be open competition in the cable market to shake up what is now a giant monopoly business.