Name: Spectrum
Rating: 1.8

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Harry L Kade Belleview, FL

This has to be the WORST company ever!! I will be writing the BBB also after this review! IT was great when it was Brighthouse so I dont know why it would be so difficult to take over a great company and keep it great! This service is out all the time and you cannot contact them. They charge you for movies that you RENTED but did not get to watch and say that they cannot refund because you did not call it in but you cannot call because there lines are down.. What a scam of a company!!

9 years ago

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Kurt

Every time the wind blows I lost my internet, I was at the end of a run down an alley. Over two year's I was constantly loosing my internet. The line in the alley needed replaced but since I was one of the few paying customer's left it wasn't worth replacing the line in the alley! I now have an att wi-fi gateway and up to 75 mbps speed rate that blows spectrum away and for $40 a month including equipment. Spectrum you are fired and to that I say GOOD RIDDANCE to a horrid company!

9 years ago

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Jamie Rademacher Satellite Beach, FL

Worst customer service ever they are rude and nasty found out they were charging me for a phone I don't have when I called and explained they told me They could take the phone off but my bill will go up asked them to refund my 60 dollars since I never asked for a phone and they told me all I could get back is 10 avoid this company it is awful and run by thieves looking for other options if possible

9 years ago

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Art Puchowicz

10 days ago we had a minor snow. The city plow took down the cable line. Last time this happened last summer I told the tech it was to low. Well here we sit with the same problem again. No internet , no TV and was told by Spectrum it will be a few weeks. I bitched up a storm, so they sent out a tech and he tied us into my neighbors service.Talk about slow and very few shows. But the happy part is they raised my bill 20.00.

9 years ago

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Chris Powers

They do not uphold to an agreement made within 24 hours they do not work with their customers on anything he liked to down talk all their customers and treat them like they're idiots and go back on any kind of agreement that you make with them and tell you that you are wrong I've had spotty service for six months that they refused to do anything about and when they finally fix it they shut me off I do not recommend them to anybody

9 years ago

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Scott

was with Time Warner Cable and had minor issues with outage from time to time. Since Specturm, Dear God - don't waste your time or money signing up for this mess. Not only will you pay a premium but after working all day, get ready to constantly deal with connectivity issues. Don't mind taking your money but definitely don't put their money with their money is!

9 years ago

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wendyhazen New York, NY

Spectrum has been calling me for three months. They tell me they took over Time Warner. Do not be fooled they just changed their name because they lost so much of their business. So they sent me their promotion. The provider came to my house, and of course, the office did not port my phone. So I told him I would call back. I then called the office, and they told me I owed them 70.00 Of really. Well I haven't had Time Warner for 10 years. They are the worst.

9 years ago

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Rick davis Dallas, TX

Spectrum kept raising my bill about $ 20 every 6 months or so. I had service with time warner for 15 years or so. All I wanted was my bill to stay around $160 month. 4 phone technicians promised they got my bill back down, not. They couldn't give me encore western channel. I Left got $350 credit paying $125 month. I now Love direct tv. With a 2 year contract Funny thing I did all I could to stay but spectrum better wake up.

9 years ago

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P. Williamson Bozeman, MT

Charter Spectrum charge exorbitant rates for mere internet service and keep raising them every year for continuing customers, who get screwed more the longer they stay with Charter Spectrum. There is no justification for raising the rates that way; Charter Spectrum takes advantage of the fact that they have a monopoly or near-monopoly on cable modem service in many areas and behaves like a monopolistic robber baron. Their service has also been spotty, with outages lasting for hours at times.

9 years ago

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David Michaels Tampa, FL

We are paying for high speed internet and cable. TV shows keep freezing and internet is very slow down to 10bp when it should be 50bp. Service Techs ( 4 times 4 differnt ones ) agree there is problems but each one states that they would have to resend out someone else . This has been going on for 4 months. Spectrum keeps bill us for high speed internet and cable but is not providing. I miss my Brighthouse who were always caring and helpful. Spectrums customer care does not care, keeps passing the buck and just wants to keep over charging for services not even rendered.

9 years ago

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S. ALlen Murray, KY

I ordered Charter Spectrum Business Service and after a month of waiting called to see why it wasn't installed? We were told that a Rep went to our location and that we weren't serviceable in our location? Which is fine, they just NEVER NOTIFIED US? Caveat Emptor. Not very professional to not call your customers back on critical NO GO decisions. Shows ZERO CONCERN for a customer or potential customer. Probably a blessing in disguise with that type of mindset.

9 years ago

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Tony Bennett

Been having problems with service since spectrum took over. Scheduled appointment times are changed without notice and then they tell you they will have to reschedule in two days. This happened more than once In a two month period. When service person shows up if they show up they will be taking their equipment with them. I am done with these idiots. Just pay for wifi hot spot on cell phone.

9 years ago

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Erika Unger

I have been a customer for over 4 years. When TWC switched to spectrum I was hoping it would get Better but service only got worse. They won't do 1 week payment arrangements for loyal customers, spectrum policy changes have been crazy ridiculous and prices have gone up. How can they not do payment arrangements. Every business does payment arrangements so they don't lose customers. Spectrum doesn't care about customers!!!!

9 years ago

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Wheeler Woolsey

Never liked Time Warner's prices, but at least their system worked. But ever since Spectrum took over in New York, the service has become terrible. At certain times of day, it can take up to a minute for the channel to change; same thing with pausing and fast-forwarding. Last night we waited 10 minutes for video-on-demand to load before giving up. I'm at the edge of cutting cable entirely thanks to these idiots.

9 years ago

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Randy McKenzie

Absolutely the worst company I ever dealt with! Not just the worst cable company, the worst company!! Lie, after lie, after lie. Pile on top of that, incompetence, misleading sales, and NO flexibility even when they admitted they were at fault, makes me wonder how they ever got this far. Each acct I've called about has resulted in over half a dozen phone calls to tech support and/or customer service, and at least one totally clueless tech at my home. After a week of this, I'm now paying more than promised, for inferior service! Disgusting!

9 years ago

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half Hawthorne, CA

Elitist brazen reps are condescending. They use tech slang and are unable to simplify to basic concepts. Rep was belittling and combatant and seemed to target women with this ill treatment. weak apology offered and no consideration or worthy compensation offered for hour wasted and evil cust service rep treatment. Spectrum definitely not about their customers good luck to all

9 years ago

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Shawn Bartholow Orlando, FL

I called to just get internet the guy said it would be 29.99 plus taxes and that there's no set up fee. So I told the guy I will talk to my wife and call right back. So when I called back to become a New Customer the price almost doubled and there's a set up fee. So I asked to talk to a manager and we'll that was a mistake.He told me that he can't control what the people who work under him says and if I don't like it than its a free country and I should take my business elsewhere. What a good manager and customer service skills. So I guess I'm taking my business someplace else.

9 years ago

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Elva Stevens Calera, AL

They give a special price for 1 year and then every year after the price goes up each year. They will not negotiate with current customers to keep them. They try to get every dollar they can from customers. Their DVR boxes are old and out of date and when asked about better ones ,they have no plans to update. The boxes are always messing up and it could be days before they can get someone to your house to fix them.

9 years ago

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Dick

Why hasn't Charter Spectrum given their costumers the PAC12 network? We have been waiting for MONTHS! It's in the channel lineup listed on their site and was supposed to happen the when the merge of time warner and charter happened. Your costumers have already missed the football season, don't make us miss the basketball season too.

9 years ago

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Carol Allen Saint Peters, MO

I am on disability and get paid the 2nd Wednesday of the month at which point I promptly unfailingly pay Charter. Given that 2nd Wednesdays can fall anywhere between the 8th and the 14th Charter shuts me off due to the perceived inconsistency. I know that they have leeway to be humanitarian and grant me grace, yet they opt to be heartless instead. Besides that, the internet goes out every time there is so much as a drop of rain, and the DVR boxes work horribly. Everything we record freezes.

10 years ago

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CMWitt Sun Prairie, WI

Spectrum has procedures in place for penalizing you for your loyalty. After you cancel, they want you back, always at a better rate. Yet, if you are a member and ask for a better rate you don't get it. Smart TV's offer a lot more service, for a lot less cost. Cancel your paid TV and look at new(er) options

4 years ago

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Jessica Rdrgz Dallas, TX

We had spectrum for about 4 years the price just kept going up everytime we ended up paying up to 250 a month with no movie channels and no special channels either definitely overcharged although costumer service was always nice.

5 years ago

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I P ,

Only problem with product is we were paying for services I wasn't receiving. I paid for high internet speed only to find out that's not what we were getting.. they did apologize but no reimburse. Other than that the service was good.

5 years ago

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Christopher Lake Menomonee Falls, WI

Over all the quality is good. The speed of the system seems to be on par with other providers however the Latency from my house compared to others closer to town seems to be slower which is not great for gaming sometimes.

5 years ago

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Teresa Barnes Newport, TN

My experience with Charter Spectrum sucks I moved to my newest location back in July transferred my service from a different location that I'd had for the previous three years with Spectrum after moving I continue the same service of internet and cable my bill was 9750 per month do the covid-19 actually last month it was September I had to downsize because of going on Social Security I was going to cancel my internet and keep the cable but they basically we're going to go up on the bill because of my bundling I got a $97 bill but if I cancel the internet just keeping cable it was going to go to 98 I do not understand that when they have all these promotional programs for cable at 40 and $50 a month but yet if I canceled my wireless internet I couldn't get that great I was going to be charging $98 a month just for the TV for cable alone that sucks they don't care about the people they care about the money and all companies do but I don't believe that they should treat people unfairly that way when they have circumstances that's beyond their control such as not being able to work due to covid-19 having to go on early retirement due to covid-19 and trying to downsize my program so that I could have a cheaper rate and they go up on my bill where is the right in that

6 years ago

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Alen P. Los Angeles, CA

They raised my rate twice in one year, first from $40 to $50 then to $60. What company does that? All the while the speed was dropping to a crawl due to everyone working and schooling from home. I gave them 3 stars because $60 is somewhat acceptable for what I get.

6 years ago

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CAILIN D Pasco, WA

I use Charter for the internet - it is fast and efficient, which is great! Also, I appreciate the installation service, the gentleman was helpful and courteous.

6 years ago

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Suravi Chakraborty Spring Hill, FL

I am a new customer for the Spectrum. This company promised us for amazing service so far the service is OK but it’s not as strong as they advertised as far as customer service and sales they OK

6 years ago

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RyanW Los Angeles, CA

good service of internet but if something goes wrong, the customer support call is pretty rough. Was on hold for over 20 minutes just to start and ultimately sent a technician

6 years ago

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BettyannS Rock Hill, NY

Absolutely horrible! We live on a lake and we get horrible Internet service and our television service gets cut out all the time. It’s buffering all the time. And they don’t listen to us. They give you a terrible router, so you have to go buy your own router if you want any kind of service, and you really should have an extender. That’s not the way to run a business. Also the phone service sucks so we don’t even use it

6 years ago

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Will A Washington, DC

Was not a fan of Spectrum. I tried to cancel our cable service and it too nearly twenty minutes of me telling customer service that I did not want the service no matter what you provided. Pricing is high and will rise after the first year when they lure you in with discounted pricing.

6 years ago

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Anescia Hamilton Atlanta, GA

Great service, great price. I'm so pleased with Spectrum I recently updated my service from internet only, to adding landline service and cable television.

6 years ago

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Russell Stone Hudson, FL

I feel I am getting a good value for the price I am paying. Customer service is easy tp reach, and handles all the issues I might have, mostly internet. For the most part, they are the best around I have used.

6 years ago

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Luis Bates Azusa, CA

Company was ok. Service was ok, but channels would constantly get stuck, or internet was slow even though they said I had fast internet. When first contract was over they would not offer any more deals to keep my service, instead they raised prices.

6 years ago

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Deborah Kelly Farmington, MO

I love that they have on demand television. They have a good choice of channels also. That being said, sometimes its really slow and you have to wait for you show to load. I have Charter internet also, so...

6 years ago

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Alex Knoxville, TN

I've not had a pleasant experience with Charter Spectrum. From the get go, my experience was awful. I was sold two sets of equipment when I only ordered one. Apparently they have an issue internally with sales reps trying to pad their sales to reach bonuses. Any time I had an issue, I would tried to be upsold on something instead of their reps focusing on the problem at hand. In addition, I was told I was going to be reimbursed for my 30 day free trial and it has taken up to 4 months and I've had to call at least 4 different times to check up on it (each time, restarting the process).

6 years ago

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Lisa Miller Lewisville, TX

Service was satisfactory but monthly charges were going up without notice. I saw on their website that they were offering much lower deals for new customers. I called to find out why I couldn't get that deal and they said "That's only to get new customers." So if you are a current customer they will continue to increase your monthly fees. I could discontinue the service and sign up again as a new customer but don't want to play those games.

6 years ago

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LH Los Angeles, CA

Spectrum is the worst POS I have had to deal with! On a regular basis get error/connection messages, have to reset the whole thing. Always miss 1/4 - 1/3 of everything I try to watch due to buffering. Way overpriced for the service and few channels you get.

4 years ago

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Ed Brunner Anaheim, CA

It would be really cool if I could record as many Channels as I want at the same time. As it is if I record two channels at the same time I can’t watch anything else while these channels are being recorded. Please fix this problem if you want a excellent review. (Ed Brunner)

4 years ago

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Jacklyn Gruber Hamilton, OH

If I could give them a negative score I would. This company is horrible. They kept calling the information a resolution. I had to ask if they even knew what that word meant. Reading a policy to someone a day after they call to ask for billing information, is not a resolution. This company DOES NOT care about their customers.

6 years ago

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ttime Florence, KY

I used to have high regards for this company until I needed to disconnect my service. I will never use this company again. If I get to the place where I need internet and TV I will use Dish. Spectrum rips you off. They don't provide you the internet speed you pay for and they bill you for services not used.

6 years ago

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Ron M Lewisville, TX

We are in a world wide pandemic. More and more people are being required to stay home and Spectrum raises their internet price by almost $11! Way to Spectrum! Obviously Spectrum does not care what's happening in the world and certainly doesn't care about their customers.

6 years ago Edited September 14, 2021

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Robert Ebbore San Antonio, TX

If you wanna get scammed, use Spectrum (AKA Charter Communications). They'll raise your rates after a year or two and never stop raising them. You can call them and ask to lower your bill, but they'll offer you a nice deal thats even "MORE" than you're already paying "and the lady will laugh at you" while doing it.

6 years ago

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Graciela Jarman Bradenton, FL

Spectrum is the worst cable company I’ve ever experienced they’re unprofessional they don’t care about their customers they only care about getting their money their service is garbage and I hate spectrum! And only click one star because it won’t let me go further But I give spectrum zero stars.

6 years ago

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Frank R Reno, NV

You need negative stars so we can truly tell everyone how bad this company is. They have horrible customer service, are unable to keep their appointments and when they make mistakes they don't take responsibility. Whatever you do don't get scammed into using spectrum

6 years ago

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Larry mekus Palmetto, FL

Absolutely the worst cable company rude lie over and over again they don’t show up on time if they show up at all then tell u that i cancelled for there excuse trying to get cable repaired sense July still waiting October 14 still no show I’ve called at least 20 times starting in July best advice use satellite Dish or Directv

7 years ago

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Ray R Dublin, OH

It is bad enough to not pro rate discounts when someone cancels but what I think is flat out illegal is not allowing people to use that same service until the end of the billing period. How can you not prorate yet you can turn off service in the middle of the billing cycle. I think this company has contempt for their own customers.

7 years ago

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Steve Penn Yan, NY

Customer service and tech support are horrible. They may actually give you damaging advice, then there is no accountability. A decent company would try to make things right for the customer if possible. Spectrum doesn't seem to care.

7 years ago

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gail e gallinot Lisbon, OH

The worst service ever. Then spectrum asks me to stay with them, gives me a quote then 1 week later bounces their quote up. 1 more month and I'm trashing their equipment and going back to dish. I hate you Spectrum. Calling attorney generals office tomorrow and better business bureau of ohio.

7 years ago

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Joseph Cascio Upland, CA

Oligopolies are no fun. Spectrums pricing is very misleading. Probably criminal. They will advertise one price as the "Ongoing Month Charges" with no asterisk to indicate any hidden terms, only to find one year later you are paying 30% more. My hope is that with 5G deployment, we will finally have viable alternatives.

7 years ago