Spectrum
1.8
6.2
Overall Score
Elayaperumal Concord, NC
Charter ads does not say what they offer. 39.99 for high speed internet and cable tv. it does not say what speed and what channels. Called to order and the sales person as much as possible try not to say anything in specific and does not bother to give you the details. . A worst sales practice, was thinking time warner was the worst in these type of things.. Spectrum is 2-3 times worst than Time warner. Hate to be their customer, but only cable provider and they know that there is no escape for customers
8 years ago
Rob Lewisville, NC
Too bad I have to give them a star...The service is crap customer service sucks, they give these great deals to new customers then after a year the price gouging starts and continues every year while you don't get anything in return but more bad service. Then when existing customers want to get in on the deals they are told they cant because its only for new customers as if we don't matter to them...and we don't. Stay away from these people at all cost, I just wish we had FIOS in our area.
8 years ago
Gertrude Whelan Melbourne Beach, FL
Since Spectrum took over Brighthouse it has been one problem after another. This company is actually worse than Comcast. I called because on demand has not been working I was told that they are working on it. Weeks later still no on demand and when i contacted them again the restated that there are glitches in their system and they do not know when it will be remedied. They also raise the rates constantly and send me "special" offers but when I call they claim that I do not qualify. Grossly overpriced.
8 years ago
Dave R Big Bend, WI
Should be 0 stars! Raised our rates over $50/month from Time Warner. I have tried to reduce our bill 3 times with no satisfaction. The customer service person told me the package we had with Time Warner cannot transfer over to Spectrum, would be at least another $70/month with a Spectrum package. Also seeing more problems with our internet and on demand. Having to reboot daily.
I really miss Time Warner!
8 years ago
Fred Crum Brooksville, FL
Spectrum has tons of service to offer but they start at $90-$99 per month then WHAM you get jacked up to $191 per month after the first year. They keep offering $99 and tell existing customers I can lower you to $169. They also added internet charges to my bill that I did not order. They do not care about the existing customer retention even when I said I would go to AT&T/Direct TV.
8 years ago
Alan Johnson Lincoln, NE
I called spectrum to see if adding phone would save me money. I still had my Time Warner Cable channel tiers. I was lead to believe that my bill would only go up $20 and nothing was said about any changes in my programming. My bill went up $80 dollars. I had to make three phone calls and my wife went down to there office and we got the rate down to the price I was promised, but they took away half of my channels. If the guy on the phone would have been clear and honest with me I wouldn't have changed anything, but now I can't go back.
8 years ago
Geoffery Hermann Altamonte Springs, FL
My bill keeps going up and I called for some relief the only relief they could suggest is going with there new plan since mine from brighthouse is not honored and will be $35.00 more a month and have to get the hd box for 2nd tv and will lose a lot of channels we enjoy. They are the worst company and am looking for a new service after over 20 years of having Time Warner/Brighthouse/now Spectrum. NOT A HAPPY CUSTOMER!!!
8 years ago
Irina Grant
Spectrum Service is Horrible,
their representative offer us less amount bill compare with what we have before. On the end we received higher bill amount, extra installation fees that he didn't disclosure us. Apparently they don't receive amount that we transferred them online payment. The worst we are trying to reach customer service during a month and you have to spend min 2 hours to reach anybody and after that to find out that they can't do anything. We still not resolve our issues, but we will not recommend Spectrum Business for Business.
9 years ago
Jordan Brennan
I have had 6 different people come out to my home and we still have no wifi!! I've requested that 2 supervisors call me and I haven't heard from one in over 2 days. This is the worse service I have ever had. Also when the survey people called to take my survey for the technician it would not let me leave a dissatisfied survey and eventually hung up on me.
9 years ago
Melissa Church Cuyahoga Falls, OH
I canceled with dish to save money with spectrum. That did not happen. After discussing the 5 channels i needed they installed the next day. I was missing 2. I called after 1hour i got 1 of the channels i was missing for 12 bucks. Called again and for another 12 bucks they will add the missing one! Yea right! I should have stayed with dish at this price! Worse then time warner! Thank god im not stuck in contract!!
9 years ago
Margaret Warwick Flowery Branch, GA
I think that Spectrum could be a good choice if they would be fair to their existing customer. My bill this month (9/03/1/) is $131.26. That is for internet and the basic plan with 2 TV's. I don't even get the cartoon channel. Seeing their adds for $29.95 really pisses me off. I don't want their phone service. Tried it in the past and it didn't work for us. My cable goes out quite often, but I am pretty happy with the internet service. Can't wait to cut the cord for cable, will continue with internet service.
9 years ago
BG Lake Mary, FL
They stink. They only offer 60 mps or 300 mps for there internet. If you are a current customer they give you no deals. New Customers get a bundle of all channels plus HBO, CInamax, STARS, etc for 143.00 I had on there mid tier service and they were chaging me 174.00 a month. NoHBO, STARS, REDZONE, etc. If this company was in the NE they would go out of busness. Here in FL they can make sections where you live be just one cable company. No compitetion. Just SAY NO. (unless your a new customer then cancel after 2 years)......
9 years ago
tom mesmer Seminole, FL
Spectrum changed phone number WITHOUT my permission. I explained may issues as to why they should not, resume out on line, aps on line, and other issues, no one cared.
Said this was a FCC regulation and rate center issue. This was wrong. The service level has gone down hill since Charter bought Brighthouse.
Looking for another company and will switch ASAP
9 years ago
Courtney
DO NOT USE CHARTER!!! Our service was in and out for over a month. It would only work for about 30 mins at a time. We were told to call and they would help with our bill. We called and customer service was very rude. He kept cutting me off and saying I never called when my phone record said I did. Very rude and unprofessional. You will end up paying reguardless of if they provide you service. We had someone check our usage and see that we had no service more than half of th month and they refuse to do anything about it.
9 years ago
dave
spectrum has got to be the worst it took me over 2 months just to get my service working and the internet speeds are not what is advertised . if you have any choice other than spectrum then take it .spectrum is not worth the money .they do not have multi room dvr and the dvr will only record about 100 hours then it just deletes everything that is recorded. so don't walk but runaway from this company do not get spectrum you will be sorry.
9 years ago
shirley kovaleski Bradenton, FL
Spectrum is Awful!!!! I pay way too much for this service. Never any new movies, always constant reruns over and over again back from 20 to 30 years ago. How about some newer ones, there are tons of them out there. My bill goes up all the time , for what, the same old stuff!!! Always some kind of issue with the service too! Not worth it!! And the scary people they have on the commercial saying all other providers are evil, well they are dressed right for the Spectrum commercial, they just need to say that Spectrum is the most "EVIL" of them all!!!
9 years ago
DAVID HENDRIX
My additional modem line went from $10 a month with TW to $59.99 & is constantly throttled. Forced to upgrade modem for no apparent reason since the speed has not increased(even though the raised the bill for so-called faster speeds) Hours & hours on phone trying to explain that we have 2 modems & 2 cable boxes,,they fix one & kill the other,,been going round & round for over 5 days now. Feel extorted & that they don't care
9 years ago
Jim El Paso, TX
I have been having problems with my internet service since november 2016 its now july 31 ,2017 . I have called a dozen times trying to get my internet service fixed Itried buying a new ipad and gettin a new router from them and all they do is waste about an hour of my time every time I call if I had another choice I would have given them the boot long ago TWC was about the same but at least my internet worked most of the time Spectrum is awful thank you Congress for not letting other companys in my area !
9 years ago
Jamelle Philadelphia, PA
I thought this would b a good company. I talked to a supervisor on 7-29-2017 about my bill. this guy was really rude an nasty. I was trying to lower my bill. they are charging 154.00 . I wanted to let go of the phone on the an I was told if I do my bill would go up to 170. 00 a month. then he was comparing me to other customers about letting go of some of the channels that I liked. he was rude . I am leaving spectrum an will never return. it should not cost this to watch television. an half of the programs are repeats
9 years ago
Anna p
A storm took out my cable/internet wire coming to my house 3 weeks ago. I have called spectrum several times to have it reattached to the pole.They said the distance was too far for overhead wire,so they will put in another pole,10 days to have pole approved,I waited,then called again,they said they will do under ground wire,sent someone out,he said will do hard line above ground. Three different ways to fix cable, but 3 weeks later they haven't fixed it at all. I get the run around each time.service is TERRIBLE.
9 years ago
Angie Henry
They were supposed to take $106 dollars out of my account to install service instead took out $400 and when i called them the manager laughed about it and told me they didnt refund money and if they decided to refund my money it would be in a check form in 6-8 weeks now i have to wait a week to get my money back from my bank...i have 4 kids to take care and they think its funny they stole $400 from my account i dont think its funny
9 years ago
Corrine Nebraska City, NE
There is a few things to complain about. First off they told us 50 to 60 was the highest speed we could get for internet. Found out 100 is the highest in our area. 2nd we have been getting service from twc/spectrum since 2013. Today we found out our modem wasn't the right one to get the speed of internet we have been paying for all these years. Customer service acts like they can't do nothing about it. All they did was offer a free month.
9 years ago
Chad Pearman Austin, TX
This company is a terrible awful mess. My company has had commercial internet service going on 3 weeks now and the service drops out several times a day. They have sent techs out and they have been unable to resolve the problem. Their customer service is rude and completely unhelpful. If you like having reliable internet, you should avoid these guys like the plague. I have never had worse dealing with a company.
9 years ago
Gale Erdmann
So sad to lose wonderful Brighthousr! Spectrum a nightmare. First three modems broken. Got 4 promotional call for reduced rate and then was told I couldn't get it. Courteous lower-lever phone people. Rotten corporate atmosphere. Why do the good companies always get swallowed by monsters? If there is any way to get other setvicr I am going to do it.
9 years ago
San Diego San Diego, CA
I miss Uverse. A silver tongued Spectrum salesman got the office to switch, disappeared after the sale and service has been terrible since. Spectrum is slower despite what is advertised, connection problems are rampant, our service window to "fix" issues is insanely wide and archaic 8am to 5pm and treatment on the phone by tech support has been disappointing. Beginning our journey back to ATT.
9 years ago
Linda Nissi Clemmons, NC
Their internet is okay but spotty. It is embarrassing that Spectrum has employees that don't have discounts for cable and yet they are the ones sent to work with customers. Spectrum would have better advertisement and happier employees if they would give them a fair rate. Who would want to work for a company in which you can't afford their services but are supposed to talk to employees and perform all services???
9 years ago
Don Harms
I've had Spectrum cable for nine days now. And every single day there has been a problem with it. They sent a tech out and he tried to new boxes, but the problem is still not fixed. I've spent over two hundred minutes on the phone with them and they still can't get it right. And I pay for my phone by the minute. So this is an expense for me. Their service is a joke and their product simply does not work.
9 years ago
ron
poor service from the day it was installed. Took them 6 weeks to finally bury cable and customer "service" rep very unpleasant because i had called it in before. By the time they buried the cable it was already damaged as service never worked well. finally a nice tech came out and found the kink in cable.
Called back to customer "service"in regard to credit for poor service but as that's still TWC (calling it spectrum don't help) service level no dice. check out the new ATT and verizon services a bit more pricy but worth it.
9 years ago
Kasey
Time warner customer for over 20 years! Spectrum is unwilling to accommodate loyal paying customers, no negotiation, raise prices, no explanation whatsoever! No matter who I tried to call I got the same response..."there are no promotions for you" you're not a new customer!!
That's it, time warner at least has really good customers service, this company is totally greedy.
9 years ago
Chris Hale
They need to stop requiring these decoder boxes
They are junk they always interupt service
Are unreliable.
They do what rain does to dish its very nerve wracking
They dont offer anythimg except difficulty
9 years ago
D.G. Tarpon Springs, FL
The only good thing I can say about the technician that came was that he was on time. He reaked of marijuana, glassey eyes and an "I don't give a d@&* attitude. He reconnected service but never checked to see if the tv worked AND didn't set up the channels. He was a disgrace to Spectrum. He was a subcontractor and not a Spectrum employee. Next time I need service I will make sure I get a real Spectrum technician and definitely not this guy.
9 years ago
Danielle Sparks, NV
Charter canceled our cable service without our permission and then refused to reinstate our cable because someone else had an order to have their cable set up at our address A MONTH LATER. Our lease is not up until the 12th and we had planned on taking charter with us but after talking to 4 different representatives who state they cannot cancel someones service without their permission we will no longer be using charter.
9 years ago
Stephanie Moore Macedonia, OH
I tried to get Spectrum internet today, but because I have an out dated cable package they would not let me get their internet unless I either upgraded my cable package or dropped it entirely. This is idiotic to say the least. Spectrum does not offer any real variety for it's cable packages, I don't want 120 plus channels, and getting an antenna is difficult but I'm getting there.
9 years ago
Chris Columbia, SC
Spectrum is just as bad as TWC when it comes to customer service. They don't follow through with what the promised. Bad service setup from the beginning. Higher bill than what I was quoted. I went to cancel then they gave me a lower rate. I stayed and still haven't received my lower offer. Wasted 30 minutes of my lunch break to take back equipment to get an upgrade then they tell me that i don't need to change out the modem. Was without service on a tv for a week do to them screwing up my account. Now they are wanting to downgrade services to lock me in a lower price.
9 years ago
MJ Bradley Birch Run, MI
I have charter for my business, internet is acting up, they said they will be here on Monday, so I have to try and get thru 2 days with bad internet, which affects my phones and credit card machine. The lady kept telling me she understands. But what she doesn't understand, is the money I am loosing because of their service. Not happy with Charter right now.
9 years ago
LW Wright Wilmington, NC
This company sucks! My cable has been out for over 24 hours now, due to someone hitting a power pole. The pole is repaired, the power is on, but Spectrum refuses to come out and restore my cable, or even check for repairs needed. I didn't like Time Warner, but Spectrum disgusts me even more. My advice... Avoid this cable service. They have no problem accepting your payment every month, but they don't care about their customers at all.
9 years ago
Lois J. Wadleigh Lyndeborough, NH
I was a Time Warner customer---when Spectrum took over they increased my bill by about $100 a month without prior notice. When I cancelled my service because of this it took 7 LONG phone calls to get an accurate final bill. I had been paying $187 a month---had a credit of $26 because of seasonal service and they charged me $174 for only 21 days of service. Just sick of them so I paid just to get it over with. Beware!!!!
9 years ago
Jbart
Do not go eith Spectrum ever. Eorst customer servive snd cable service ever. TW eas awesome Charter Spectrum,all about themselves and money dont care about their customets especially rlderly disabled. Hate hate hate the service. ATT here I cone u verse. Gotta grt to a point where you,hate something so much ypu make a change. I am,there.,att bundle 115 for 2 yrs no contract firm price.
9 years ago
tom webster Ellicott City, MD
the charter tv service is terrible. they installed the high density system for all of our TVs. About every 3-4 minutes the TV rescrambles to get the picture - it is so distracting you can not even watch the TV and the price is over $200 mo for this terrible product. Customer service is useless. Wish there was another company in the area as we would leave charter. internet is not much better - half the time this does not work either. and they also do not bill at the rate they promise on the phone when you speak to them.
9 years ago
Mimi
Cancelled Spectrum went to WOW for 8 daysreally disliked the WOW cable and went back to Spectrum . Spectrum said 48.99 for re hook up and 144 pr mo as we had previous. Well bill came for $204 pr mo. That's not what they told me! Someone cancelled old account and now new acct. costs more. I feel we are being punished for returning!! We're retired and on fixed income and believed them on the return costs. Now no one will help and say that's how it is. We were lied to and taken advantaged of. I guess because we're seniors. I don't know.
9 years ago
Debbie allen
I have never been sent a bill! The guide has all channels on it, and I can't find anywhere I can see what channels I have purchased. Third, when you look at genres the shows come up. Some have had by them and some have$ signs. The ones with hd or nothing beside them, when you click on it to see what the show is about, you get note saying you have to subscribe to that channel. It's a lot of wasted time for nothing. Forth, I have never had to go on the internet to schedule a series to record.
9 years ago
Sherrill Hays Bowling Green, KY
Horrible--I pay for my cable and for three boxes. I have two guest rooms and a kitchen tv that i plug into cable directly. Spectrum is stealing my cable when they scramble the signal as it comes into my house. This company is greedy and constantly wants more money. I hate this company. Since the cable lobbiets paid off Congress and gave them a monopoly there is no competition
9 years ago
Tracy
Spectrum is the worst! I finish paying them $500 and get an instillation the next day, they mess my time up... push me back to another time the same day, make me wait for 4 hours and than proceed to tell me I have to wait til the next day to get my service. I loved Twc and never had any problems with that, but now that it's spectrum. The prices go up and the customer service is terrible. I hate spectrum! Don't get service through them
9 years ago
Katie Shipman Windermere, FL
Horrific company!!!!! We have paid a bill, and they will not credit us. We have made about 5 or 6 calls, each taking 45 min. or more and we are back on it today as we rec'd a shut off notice. This is absolutely ridiculous. I manage 155 apartments in a complex and will never recommend them. The worst customer service I have ever had to deal with.
HORRIBLE COMPANY!!!!!!!!!!!!!!!!!!!!!
Katie
9 years ago
Aubrey Campbell Watsonville, CA
I finally figured out how to watch the content i pay for online. There are many sites where you need to log in properly to get access. No thanks to customer service i finally got to stream content. i was using the wrong email address. you must use your charter made email to access. Charter should explain this to there customers better. Its been like buried treasure for 2 years!!!
9 years ago
Gail Porter
I was a TWC customer. After Spectrum took over they raised my bill and would not allow me to take advantage of any of their offers to new customers. I am paying for all those discounts new customers are getting. I attend to cancel. In my area there is only one other company that offers service. That's the problem. I had no problems with TWC and my bill was reasonable.
9 years ago
Tiffany Green
TWC got bought out by Spectrum and since then my service has been abysmal. Have had to call once a week to get Internet turned back on because 'something' in the computer keeps changing our service or our box or SOMETHING. Internet cuts out every couple of hours forcing a reset or a call to get it reset on their end and even though we are paying for the highest speed streams will STILL get dropped or will lag.
I tell friends and family to look elsewhere it's not worth the headache.
9 years ago
Lisa Blake Gastonia, NC
Worst cable provider we've ever had. On Demand is full of bugs. Our number of channels is ridiculous when you realize that it's just all the same channels repeated 3 times. Tonight, trying to watch a regular channel, A&E, but all 3 selections are frozen in some weird, distorted state. Miss our FL DVR where we could watch one show while recording multiple others. More than one recording at a time on Spectrum requires you to choose only one and forget the others. Maybe they should spend some of their "Look how great we are now" advertising budget and actually create a better service.
9 years ago
Don L Pasadena, CA
Spectrum is just AWEFUL. We switched from ATT to Spectrum based on a good rapport with their salesman . The installation was the worst that I have ever seen; they drilled holes in the middle of our hardwood floors...not near the edge, but 8 inches away from the base molding. The channel availabilty and the image pixelating all the time...oh I could go on and on. I swear, 48 hours doesn't go by where my wife asks if we can switch back to ATT; and we hated ATT.
9 years ago
Jerry
Ordered service was told delivery would arrive in two days. It did not. Called they said someone forgot to ad a delivery date. Promised it would arrive in the next to days! It did not. I was told to go to a local store. I did except they didn't tell me that I would have at least an hour wait time. I left and I will give them one more chance to deliver. Then I will stay with Dish!
9 years ago
