Name: Comcast Xfinity TV
Rating: 2.3

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lyn Casco, MI

i would love to know why is it that whenever the agents dont have an answer for your question they ALWAYS refer to it as an outage in the area, i had called in the past when my internet and tv go out and that is their answer however i called the other night and my tv and internet were not out but they didn't know how to help so they had just said there was an outage its unreal

7 years ago

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Steven Crow Layton, UT

Comcast continues to have outages and problems. We pay our bill on time every month and when we try to find out what the problem is, we have to wait on line or on the phone for extended periods of time. Not impressed with the amount of outages they have. "We're currently performing routine system maintenance. This may cause an interruption to your service. We began work on 10/17/2019 12:06 AM (Mountain), and this is expected to end on 10/17/2019 06:00 AM (Mountain). We appreciate your patience."

7 years ago

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Renee Goldberg Suffern, NY

The worst cable company I have ever dealt with. I have had this service for one year, and every time I come to the place it doesn't work. U can't call their telephone number, because all that happens is u get caught in a loop. And when u finally trick the system to get a person on the phone. They cant fix it on the same day. Another day of no internet or tv service. Just awful

7 years ago

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Joseph Collierville, TN

I ordered Comcast the first week of August. It is currently October 15th and I've had 2 separate technicians come out, called Comcast 6 times, and chatted with agents online multiple times yet I still have not had my internet set up. Last I heard it was going to be another 14 days before they could come out to set up my internet. That was 16 days ago

7 years ago

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Sharon West Bloomfield, MI

By stop scamming & lying to your customers. I called to add 2 channels back my package that they removed. The customer resolution person told me that I had an offer on my account that would save me $73 a month. I asked repeatedly if this miracle package would keep what I currently have. He told me yes & that he would also give me a $30 credit. I got home and all my premium channels were gone & no $30 credit and I could not get my package back. I'm plan to leave. Signed Customer since 2002

7 years ago

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Patty Frazier Newport, OR

I will never use Comcast Xfinity again. One cannot disconnect unless all charges are paid in full even when charges are disputed. We moved from the home andI returned rented modem and stopped service but was still charged for service. Didn't receive notice of the bill until a year later when the account was turned for collection. This company is too big and has very little competition. Rather not have cable than deal with them again.

7 years ago

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Logan Redmond, WA

Xfinity/Comcast will have their representatives lie over the phone about charges and amounts due just to hit you up for more money later. In my case this was over $100. Every other business would write this off if they miscalculated a final payoff balance. Not Xfinity though! They’ll soon send you to collections than let one of the largest media-com companies take a hit to their bottom line. Greedy, bad practices. Definitely avoid.

7 years ago

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Rudes Saint Paul, MN

I would give negative stars if I could. Their customer service is atrocious. I was in the process of moving so they canceled by account deleted all of our legal documents from the My Account portal without warning. I spoke with 10 people on the phone and on chat just to get a copy of my contract--half of them hung up on me. Apparently, they are not allowed to provide customers with contracts. Extremely shady business practices.

7 years ago

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William Hazel Snohomish, WA

I have had numerous problems with this service. My Internet plan is 75 Mb and it buffers constantly, even though I have the Roku set at 720p. Have had several instances of being unable to even connect resulting in hours spent on the phone trying to resolve it. 3rd tech visit I was charged $70!!! It is NOT my fault their service is so bad. The one redeeming factor is we get local channels. My year contract is almost over and I am actively shopping for a different provider.

7 years ago

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Sophie Portland, OR

Every time I call for assistance with xfinity I am talking to a robot. There is literally never any option to talk to a actual human being and non of the robots options are what I need help with. It’s totally ridiculous that there is nobody for me to actually talk to, and when you go to the xfinity store for help in person there are hour long lines. There needs to be a customer service operation with actual human beings helping other human beings.

7 years ago

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Philip Spradling Nine Mile Falls, WA

We switched to comcast 2 weeks ago from Direct TV. Since that time we have had to do a system reset nearly every night using automated chat. Have tried to use the human chat but comcast has an automated messase saying they were having technical difficulties. I tried to use the technician call back and again they were experiencing technical difficulties. So called the help line and the security questions are phone number and zip code . They said my phone number and zip code are incorrect. Comcast, you can come get your crap out of my house.

7 years ago

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David Bordentown, NJ

Comcast is a lousy service provider and, arguably, practices predatory business practices towards small businesses. The representative did not disclose a 60 day termination policy which is buried in boilerplate language. We continue to pay for a service that we do not use at an exceedingly high rate for slow and intermittent service. Do not use Comcast if another provider is available. I am extremely disappointed with their business practices and taking advantage of clients without their representatives explaining the terms. KMI LLC

7 years ago

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April Bell Chicago Heights, IL

I don't have alot of space but basically Comcast has THE WORST customer service ever!! They posted my automatic payment twice, I had to speak to several rude reps to finally be told I would receive a refund in 24 to 48 hours well five days later I still don't have my money. I called again today and was told they would call me back in an hour, it's been three. So unfortunately I have to now dispute charge through my bank. I pay all this money a year to be treated like this? Thinking of leaving Comcast. I'm just disgusted!

7 years ago

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Paola Orlando, FL

I was a loyal Xfinity customer. I even recommended it to friends and family and got them to get Xfinity service. I was in the process of moving and when I called xfinity nobody explained to me about early termination fee or just didn’t clarify anything to me. I got charged without even knowing why. I called again and the customer service was the worst I’ve ever had. Will never get service with them again and will not recommend it to anybody.

7 years ago

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Robert Thompson Jacksonville, FL

This company is a ripoff. I signed up for service and it degraded to an unusable state daily. The pings would go in the 1,000s. I work from home doing IT support via RDP and I absolutely could not do my job. I called in 4 times to resolve the problem. I purchased 2 high cable modems totaling $600.00. The service continued to drop daily. I cancelled my service and went with ATT (which works perfectly by the way) and I got billed a $59.00 termination fee. I got billed a termination fee for a service that absolutely did not work.

7 years ago

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Tiffany Clearfield, UT

This company has terrible communication. I did not receive a bill for the first two months and had no way to access my account, which ended up with a past due balance. When I got my first bill, it was completely wrong, overcharging me by $60. I had to call multiple times to correct the issue. Frequently, when I was being transferred, the call was dropped and I had to repeat the information. It was incredibly frustrating.

7 years ago

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Blake Jacksonville, FL

Horrible experience I’ve been trying to move into my new house and have had nothing but problems with comcast with trying to switch my internet and tv over to the new house every time i call them i have to wait on hold for hours getting tossed around from employee to employee and still not getting anywhere it’s been over a week and still no internet this company just doesn’t know what they’re doing and aren’t willing to help they’d just rather send you to the next guy who also can’t help or do their job right. Keep up the great work Xfinity!!

7 years ago

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Roger Naples, FL

I've been a customer of Comcast since 1990. Every year, the cost of the service goes up. I'm currently paying $205.68 before fees and taxes. I called customer service to try to lower my cost. The agent was very kind; however, because of the way Comcast bundles the networks, the agent could only minimally lower the cost. I'm disappointed and will now start investigating live streaming TV as suggested by Clark H, a nationally recognized consumer advocate.

7 years ago

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Chelsie Waynesboro, VA

Was a member for over 2 years. Treat you great for the first two. And after that they treat you like crap. They talked me into a different package. Once I got the new package it was the worst service ever and then will not change it they would rather me leave the company. then they act like they're being nice and polite when they want you to pay the same expensive amount for less service. Highly don't recommend.

7 years ago

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Jeremy fabry Canton, MI

So far I like the internet service it works good if it actually is working but whenever I have a issue it takes 4 phone calls and nothing ever seems to work right there customer service is trash and they never get you a clear answer if the issue is resolved. Then they make you jump through hoops just to get something done I would like to keep my service but they need a better support system with there customer service.

7 years ago

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Matt Bretzfield Hollywood, FL

If I could give a zero I would! I have the top package for my house and have internet/tv problems everyday! I’ve called more than a dozen times to get help with the problem been told twice that they would come take a look as I live in a multimillion dollar area but no one has ever come! The other ten times plus I called waited on hold for an average of 30-45 mins then either got rerouted or hung up on! If u can chose any other company! I will be switching my self at the end of the month! Trust me u will thank me later!

7 years ago Edited September 14, 2021

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Robert Bowling Green, KY

I had Jay come hook my comcast up an excellent person and professional. I liked he explained his ideas and showed me through the controller

7 years ago

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Mike Fredericksburg, VA

After so many years of service with Comcast I have had it, I have had technicians come and go into the house and the last time they came in my problem was Ondemand and by the time they left my problem was cable internet and phone and it was out for 3 days, how in the world do they expect people to pay them 160 dollars a month and yet not do they job, this baffles me,

7 years ago

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Teri White, GA

Have been a customer for years my bill went from $65 to $125..1st call got bill to $77. With credits 2nd call knew nothing about 3rd call repo left me on hold for 1hour & 10 minutes not even checking back with me finally hung up 4 th yet another different amount total time wasted in a day on comcast 3 hours 15 minutes & guess what no clue what my bill is still not heard from a supervisor

7 years ago

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Shelly Tonge Miami, FL

Xfinity is one of the worst cable internet company that they have out their employees have no understanding on no consideration when it comes to your bill that they overcharged Xfinity will give you the best deal out there tell you one price but then that first bill be outrageous when you call to complain no one cares to understand or try to fix the issue I personally never liked it Xfinity but I said I would give it a try once again Unfortunately they failed me again I advise anyone not to use this company for any type of service whatsoever because they will rob you.

7 years ago

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Kenneth Brown

Several months after signing up they simply removed a premium channel (Cinemax) from my package (without even telling me!). I can still get Cinemax for an additional $12 a month, so in effect, they raised the price of my package by $12 a month despite the claim of a one year price guarantee. They shouldn't be allowed to get away with that.

7 years ago

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Wanda Pompano Beach, FL

Comcast is always taking money from us each year my bill goes up when the promotion expires. There is no promotions out there for existing customers that can save money. Shops around that is what I am going to do. It makes me upset when they say the same thing over and over. " So sorry but you are still getting the best price." Or "their is no promotion we can give you that inc what you have for what you are paying now" . It's like a script that they are reading over and over again.. Ugh tired of them!!

7 years ago

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Thomas Anderson, IN

I didn't the get the channels or the dvr that I ordered. They charged me another $70.00 service call to get the correct dvr. They charged me $5.00 or $10.00 here or there until I got all the channels I could get and I still did not get all the channels I had with ATT and they were not in HD and it cost me $50.00 more a month. When I tried to get phone service they could not find my account and they charged me $120.00 for an Ipad that I did not use.

7 years ago

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David Reynolds Mays Landing, NJ

currently have comcast, service is terrible. it is constantly cutting out and the customer service tries to make it as my fault that the service is constantly cutting out. paying for 3rd rate service. the first chance i get i will be dropping them. Strongly recommend avoiding comcast. Bad service Bad customer service. all around bad experience will consider Verizon.

7 years ago

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Jennifer Sweeney Royersford, PA

I spent 40 minutes on the phone trying to get someone at a xfinity store to answer questions about the pods but could not get a human being. When I did get a person they wanted the last 4 of my social security to give me any information. When J drove to the store I had the pods in my hand but was told I would need to make an appointment with a sales representative to purchase the pods. They make everything so difficult and keep wasting my time. I have had several poor experiences with xfinity in the past week.

7 years ago

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Ozzy torres

One of the many companies that participates in legal scams. I cancelled my subscription in December and they kept charging me afterwards and accumulated late feel. I talked to them a nd they said that was not there problem if the cancellation didnt go through (a mistake on their part) and send me to a collection agency. That's how I found out about the whole thing. It must be nice to rob people of their money and get away with it because you are a company

7 years ago

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Danzy

Overall experience has been OK. Not the greatest but by far not the Worst. Their Channel Placement is all over the place, They need to arrange their channels better.

7 years ago

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Debbie Green Nashua, NH

I have been a customer since 1997 and although they thanked me for my loyalty it’s just something they are supposed to say but do not value. I was Quoted a price over the phone for an upgrade by a xfinity rep. She even put it in my file but when I went to xfinity on Daniel W in Nashua Z told me I was quoted wrong and that the price didn’t include the box. The manager refused to come talk to me. When I called customer service back the rep quoted me the EXACT same price as the original rep over the phone had. Horrible Customer service by Z and his manager at Nashua Xfinity.

7 years ago

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clifford brooks Tucson, AZ

Absolutely the worse support services of any organization I've dealt with. Their phone support is a joke. They ask a series of questions and sub-questions, none of which cover issues I wanted addressed. You can't get to a live person to assist you. Their on line chat system has no place to type a question. Horrible support, especially from a supposed high tech company.

7 years ago

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Gladybeth Perez Fort Lauderdale, FL

yes I spoke with Jorge M my name is gladybeth I'm moving out and I'm trying to transfer my account and jorge m said i need to pay the 60 because the person that used to live there left the connection bad, and i explain to him that i move on the 30 and i need to see first if it bad or not before paying someone to fix everything he said i need to be responsible for that and he will not complete the order and will not send the self installation because i need to be responsible for what other people did on the apartment

7 years ago

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Viviana Gutierrez Panama City Beach, FL

This company has the worst costumer service they will say to you one thing over the phone and then when you call back to argue they just give you a whole different story the calls are recorded but its not for the costumers benefit its only for training purpose so you really dont have a way to prove anything they say to you I would never have service with this company and i would never recomend it to anyone they are not serious at all they will rip you off so check your bills carefully

7 years ago

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Barb Fort Myers, FL

The worst experience ever They know their reps are falsely promising deals and they do nothing They just fall on sorry they wrongly advised you but you still need to pay the astronomical price Alert. a contract doesn’t include a promotion. Contracts are for equipment Promotions are where they can increase the price and you have to pay it. We moved to century link for 1/2 the monthly cost

7 years ago

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Joe Albertson Riverdale, CA

They are charging the same prices even though they're switching from hardwire to fiber optics and at least in California the whole San Joaquin valley is getting ripped off piss poor service lousy customer service and now they changed their customer service hours so at night when I'm awake I can't talk to anybody I have been getting charged $220 a month for three years but because the phone companies doing the same thing they have no packages to offer California they are ripping us off and getting away with it

7 years ago

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Jim S Walpole, MA

I switched from Verizon FOIS to Comcast Xfinity last month, HUGE mistake. Whether watching live TV or a recorded program the picture will sporadically freeze for 3-5 seconds then catch up usually with degraded picture and sound quality. Technical support has been absolutely useless as the technicians basically say "it's all in the cloud now". Customer service also does not know how to handle this and it's been impossible so far to speak with anyone at the next level.

7 years ago

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rick maitland Loves Park, IL

i have only been a comcast customer for about 2 weeks. tv worked for about the first week, then no picture . i found out thru the customer service rep that a piece of their equipment was faulty when they installed it. i don't think the guy they sent out was very good at what he does. he told us things that were not true. only giving them 1 star because i can't give them a 0. if i had a choice it wouldn't be comcast.

7 years ago

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Lisa Hernandez Aurora, CO

If I could give 0 starts I would. I was told when I first started my plant that it would be the cheapest possible option if I got not only wifi, but also a cable box (even though I told them I do not have a TV). I believed them as they were very convincing and showed me numbers (which I now know are fake). And now I recently looked at my bill and saw an extra fee of $8.40 per month. That is ridiculous. It ends up being $20 more that just plain wifi. I am very upset and customer service is not helpful.

7 years ago

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Cathy Sikora Saint John, IN

Buried the cable diagonally through our back yard. Called three times to have it moved due to having a swimming pool installed. Every time was told I would be contacted to have it moved. No one ever contacted me. Called back a fourth time and demanded an appointment be set up while on the phone. An appointment was finally set up for a date which was three weeks later. NO ONE showed. Called again and was told “someone” will be contacting me. I’ve had it. One more year in my contract and I am done with Comcast/Xfinity was and for all!

7 years ago

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Jamie Smithville, TN

Internet is great. Tv is ok. Customer service is lost and confused. Took about a month for install , they kept canceling without notifying me, and anytime I talked with some they were confused and passed me on to someone else. Not to mention the language barrier ( I speak good English)!!!

7 years ago

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Sterling Kelsch Ogden, UT

I have bean with this Comcast company for a very long time. I try to work with them time and time agin. Every time I get my bill set at a low and manageable price they rase it up just cus they want to. Just an ongoing thing. I spent so much money on Comcast and they never work with me when you call in you get ppl that can’t even talk English and sine you up for random stuff that sends your bill even higher. Then your back on the phone doing it all over. I would not recommend Comcast less you have money to throw away.

7 years ago

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Maria Fort Lauderdale, FL

Comcast is a rip off I had investigation discovery for years and now they cancel it in order for me to have the channel I have to update the suscription and pay a lot more just because they make changes, you get a lots of channels you don't care pay a lots of money to see just a few and then they do what ever they want to take your money just disgusting want to change company

7 years ago

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cathy wimms Chicago, IL

this has been by far the worst cable internet and phone service I've had and after completion of my 2-year contract and several months beyond the contractual obligation, it will be a great pleasure to exit stage left from Comcast and entering the world of fiber optics. and under no uncertain terms will I ever return to this non-customer satisfying company even if all other cable providers no longer existed.

7 years ago

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Kathleen waichulis

They are absolutely the worst company to deal with they tell you they're going to give you a $5 discount on your bill if you go paperless I went paperless never received a $5 discount I called them every month and they have all kinds of excuses on why I'm not going to get it right now looking for a new cable company don't go with Comcast Xfinity and when you do get somebody on the phone to talk to you can't understand them because I can't speak English properly

7 years ago

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Tee G Port Saint Lucie, FL

I wish I can leave more than one stars I was with DIRECTV for over 15 years I moved into a complex that only was Xfinity ready will Xfinity is not ready and they do not care about their customers they have oversee employees that do not help them and instead put them on hold while they cursed them out in another language sadly for they, I understand the language they were speaking, please save yourself the time in the trouble and MoveOn elsewhere good luck and God bless

7 years ago

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Florida customer Hollywood, FL

Worse company ever, from Sales, Outsourcing Customer Service, technician, subcontractors, dispatcher, extremely unprofessional and unorganized company. There platform doesn’t work too many tiers, departments to get one issue solve. They missed appointments , technician visits for the same issue and don’t fix anything. If dealing with subcontractors they also don’t show up, again right hand doesn’t know what the left is doing. Unfortunately they haven’t competition because the cities “select” the cable provider. Were are our antitrust laws????

7 years ago

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Linda Utica, MI

I'm so sick of paying more every year for less and less channels!! I recently had to call for a price increase on my bill and the woman lowered my bill but took away channels without my knowledge. The next day I called and once again they just apologized and told me if I wanted the 2 channels I had previously turned back on it would be $30 more a month! This company is ridiculous...

7 years ago