Name: Critter Control
Rating: 3.8

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Verified Customer

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Nancy Williamsburg, VA

Responsive, professional, got results. Jordan was terrific!!

5 years ago

Reply from Critter Control

Thank you for choosing Critter Control!

Jul. 7th, 2021

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Verified Customer

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Noir LeBlanc Santa Fe, NM

I wanted peppermint sprayed around my hot tub and garage and they aren't doing it

5 years ago

Reply from Critter Control

Thank you so much for sharing this with us. Your feedback has been shared with our manager.

Jul. 7th, 2021

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Verified Customer

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Patricia Dersam Phoenix, AZ

Martin is great. He always lets me know a day or two before when he will be by.

5 years ago

Reply from Critter Control

We are so happy to hear this!

Jul. 7th, 2021

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Verified Customer

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Rene Taylor Oro Valley, AZ

Very professional on presentation side as well as well as installation

5 years ago

Reply from Critter Control

We greatly appreciate your review.

Jul. 7th, 2021

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Verified Customer

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Teresa Denver, CO

Verdict is still out. No major issues. Placed a call about an ant issue and have not received a call back.

5 years ago

Reply from Critter Control

Please feel free to email us at customerservice@crittercontrol.com with your full name and address, so we could be of further assistance.

Jul. 7th, 2021

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Verified Customer

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Tom Robinson Las Vegas, NV

Always does a complete service and takes care of all my critters

5 years ago

Reply from Critter Control

Thank you so much!

Jul. 7th, 2021

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Verified Customer

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Wayne Reynolds Leesburg, VA

Solved all our critter problems and followed up on a regular basis

5 years ago

Reply from Critter Control

Thank you!

Jul. 7th, 2021

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Verified Customer

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Wendy Lewis Marietta, GA

Follow up on next steps (especially timing) need improvement. Team members were always very courteous.

5 years ago

Reply from Critter Control

Thank you so much for the feedback. We greatly appreciate it!

Jul. 7th, 2021

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Verified Customer

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Betty C Gray Trenton, GA

Not sure how it is working, and rather disappointed that I have to pay extra for each type of critter.

5 years ago

Reply from Critter Control

Thank you for your feedback. Unfortunately, each critter is unique, and we utilize different equipment, materials and approaches for each.

Jul. 7th, 2021

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Verified Customer

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Brenda Garner Memphis, TN

Their commitment to the great standards of customer service.

5 years ago

Reply from Critter Control

Thank you, Brenda!

Jul. 7th, 2021

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Verified Customer

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Cynthia Stoe

Critter has done a fantastic job of keeping mice away from our home.

5 years ago Edited September 14, 2021

Reply from Critter Control

Thank you!

Jul. 7th, 2021

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Verified Customer

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Ed Cowen Corrales, NM

Tech always lets us know that he's here and afterwards till me the findings

5 years ago

Reply from Critter Control

Thank you so much!

Jul. 7th, 2021

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Verified Customer

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Ed Glotzbach Saint Louis, MO

Our tech is very thorough and effective, and also responsive when issues arise

5 years ago

Reply from Critter Control

Thank you! We are so happy to hear this!

Jul. 7th, 2021

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Verified Customer

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Glenda Gills Hampton, VA

Rates extremely high. Also I called with concern and never received a response. Also no Communication or advertisement.

5 years ago

Reply from Critter Control

Glenda, thank you for informing us of this. I hope you are satisfied with the resolution Thomas provided. Thank you, again!

Jul. 8th, 2021

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Verified Customer

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Jacquelyn Ellis McCord North Las Vegas, NV

the servicemen do a great job, the issue i have is with the office and scheduling and billing

5 years ago

Reply from Critter Control

I am sorry to hear about your disappointment with scheduling and billing. I greatly appreciate your feedback, and thank you for taking the time to leave us a review.

Jul. 7th, 2021

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Verified Customer

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Jamie Montealegre Santa Fe, NM

Friendly and professional service and the service seems to be effective

5 years ago

Reply from Critter Control

Thank you for taking the time to leave us a review. We greatly appreciate it!

Jul. 7th, 2021

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Verified Customer

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Jane Townley Reno, NV

Bait and switch contract. Non-performance of contract. Services paid for not delivered until pressured to do so. Local representative rude and untruthful.

5 years ago

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Verified Customer

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Joanne Fowlow Bloomfield Hills, MI

Rodents are gone. Your representative is friendly and helpful

5 years ago

Reply from Critter Control

Thank you so much for leaving a review.

Jul. 7th, 2021

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Verified Customer

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John and Diana Keenum Surprise, AZ

Constant changing of technicians coming to my house. Scheduling was not consistent with the contract. Usually 7 to 10 days

5 years ago

Reply from Critter Control

Hi there! We greatly appreciate your feedback and understand your frustrations. Our training process is very thorough as we always want our customers to receive quality services.

Jul. 7th, 2021

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Becky Reid Virginia Beach, VA

I hired them for initial 600 to kill moles with carbon dioxide. They provide this service two times and then check mole traps monthly for a fee. After four months I can tell no difference in the mole damage in my yard. Calls to local manager and the man who services yard have received no response. I think it is a scam. Do not be deceived!!

4 years ago

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Choclit30 New Orleans, LA

Worst company ever. Very dishonest from start to finish. My elderly mom was made to believe she had raccoons living in her attic, and for more than a week nothing was captured. Manager Brent was so unprofessional when my mom addressed her concerns. I wouldn’t recommend this company to anyone. In the process of disputing charges. A big disappointment.

5 years ago

Reply from Critter Control

Thank you for bringing this to our attention. We would love to look into this for you. Can you please email us at customerservice@crittercontrol.com with your full name and service address so we could be of further assistance?

Aug. 23rd, 2021

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Bibi Hassan Dayton, OH

I was very dissatisfied with the service if i could give 0 star i would. Mike the trapper came over leave a few cages on my kitchen floor over the weekend & tell me to call in every morning by 8 am if the cage is empty which i did. Video clip for the kitchen shows the squirrel circling around the cage went halfway in but the trap failed to go off. Monday morning i ask for the trap to be removed cause it didn't work, they never offer to put a better cage but expect to get paid. This company charge my credit card $247.00 for doing nothing.

5 years ago

Reply from Critter Control

Hi Bibi, we do not have any name Mike in our Austin office. Maybe you are speaking of a different company?

Mar. 15th, 2021

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Ginny Menk Norfolk, VA

This company is horrible, if I could leave 0 stars I would. The guy (local contracter) they sent to my house really didn't know how to get rid of the raccoon in my attic, just spent the whole time trying to sell me around $10,000 worth of repair services. Including $7500 to replace all the insulation in my attic- lol. This appears to be just a lead generation services for companies that do the type of work people with animals in their house might need.

6 years ago

Reply from Critter Control

I am so sorry to hear that this was your experience with us. Our estimates always include a total solution, so you don't have to worry about the same problem in the future.

May. 25th, 2021

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Collin Burnett Fort Worth, TX

I've had Critter control do work at two of my homes and my in-laws house. I'd say they preformed the work quickly and accurately.

6 years ago

Reply from Critter Control

Thank you so much, Collin!

May. 25th, 2021

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Kathy T Chula Vista, CA

Overall rating: 0 I am very dissatisfied with the experience. I got quite a sales job and it sounded so convincing they would solve my problem, but I spend $1600+ for nothing. I showed them where something was digging in on my slope-either a possum or a skunk but after 5 days of "setting traps" , nothing was caught, but it ate the food. I AM DISPUTING MY BILL.

6 years ago

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Verified Customer

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Cody Kingston, TN

Very knowledgeable, came in with a plan and executed.

5 years ago

Reply from Critter Control

Thank you!

Aug. 31st, 2021

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Verified Customer

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Fulvia Peimbert Richmond, TX

Excellent Service across the board. Crew always on time

5 years ago

Reply from Critter Control

Thank you so much!

Aug. 5th, 2021

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Verified Customer

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Ali Ahsan Alpharetta, GA

Jessica was professional, attentive and very helpful.

5 years ago

Reply from Critter Control

Thank you so much Ali! We're so happy we could help!

Aug. 5th, 2021

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Verified Customer

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Amber Manvel, TX

They have always been super respectful and prompt

5 years ago

Reply from Critter Control

Thank you, Amber! We're so happy we could help.

Aug. 5th, 2021

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Verified Customer

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Chuck Kline Virginia Beach, VA

They were patient, professional, and helpful.

5 years ago

Reply from Critter Control

Thank you so much, Chuck!

Aug. 5th, 2021

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Verified Customer

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Mary-Margaret Mercer Bethesda, MD

staff great and what they do and explain things so well

5 years ago

Reply from Critter Control

Thank you so much! We appreciate your feedback.

Jul. 29th, 2021

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Verified Customer

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CHINPING CHANG Diamond Bar, CA

accommodate to my need perfectly in a timely manner!

5 years ago

Reply from Critter Control

Thank you for sharing your feedback!

Jul. 29th, 2021

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Verified Customer

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Colletha Massey Randallstown, MD

My Technician AJ is very professional and knowledgeable.

5 years ago

Reply from Critter Control

Thank you for sharing! We love our employees and I'll be sure to pass this feedback along to AJ.

Jul. 29th, 2021

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Verified Customer

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Crystal Oak Park, MI

Came out and handled the raccoon problem in good timing!

5 years ago

Reply from Critter Control

Thank you Crystal!

Jul. 29th, 2021

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Verified Customer

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Denise A Fort Lauderdale, FL

Everyone is always very friendly and helpful

5 years ago

Reply from Critter Control

We're so happy we could help Denise! Thank you for your review.

Jul. 29th, 2021

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Verified Customer

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Donne Sevierville, TN

Excellent service by Jacob. Made appointments on time.

5 years ago

Reply from Critter Control

Thank you so much Donne!

Jul. 29th, 2021

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Verified Customer

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Diane Neftleberg Vincentown, NJ

They inform me when they are at the house

5 years ago

Reply from Critter Control

Thank you for your review! We strive for open communication throughout the entire process.

Jul. 29th, 2021

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Verified Customer

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Alan Keir Crofton, MD

all employees I have contact with are helpfull

5 years ago

Reply from Critter Control

Thank you!

Aug. 23rd, 2021

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Verified Customer

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Jaime Callister Salt Lake City, UT

They were timely, efficient and professional

5 years ago

Reply from Critter Control

Thank you Jamie!

Jul. 29th, 2021

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Verified Customer

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L.Stewart Detroit, MI

They were very informative and dedicated to the service they were providing

5 years ago

Reply from Critter Control

Thank you! If there was any way we could improve your service, please let us know at customerservce@crittercontrol.com.

Jul. 21st, 2021

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Verified Customer

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C Chattanooga, TN

Always polite and tend to any issues that arise and reliable.

5 years ago

Reply from Critter Control

Thank you! If there is anything you feel like we may improve upon, please let us know at customerservice@crittercontrol.com.

Jul. 22nd, 2021

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Verified Customer

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A Miami Shores, FL

I am still waiting for the services I requested. I would like it if they would have a supervisor call me.

5 years ago

Reply from Critter Control

Thank you for bringing this to our attention. Can you please email us at customerservice@crittercontrol.com with the full name on your account and phone number? I'd like to get someone out as soon as possible for you.

Jul. 22nd, 2021

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Verified Customer

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Darlene Pflugerville, TX

The price is a little expensive for what they do but the service is good.

5 years ago

Reply from Critter Control

Thank you for taking the time to leave us a review Darlene! If there was any way we could improve our services, please let us know at customerservice@crittercontrol.com.

Jul. 21st, 2021

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Verified Customer

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Chardae Baker Peoria, AZ

Experienced, thorough, aggressive and communicative.

5 years ago

Reply from Critter Control

Thank you Chardae!

Jul. 22nd, 2021

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Verified Customer

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Allan Eugene Ward Boca Raton, FL

Communications problems with responding to telephone calls and showing up for appointments; high price.

5 years ago

Reply from Critter Control

Thank you for your feedback. We understand how important communication is for a successful service, and we continue to always improve this.

Aug. 23rd, 2021

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Verified Customer

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Michael Alexander Boca Raton, FL

The professional way in which the staff works like a team.

5 years ago

Reply from Critter Control

Thank you Michael!

Jul. 22nd, 2021

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Verified Customer

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Allan Gordon Tucson, AZ

They are very professional and always show up when promised

5 years ago

Reply from Critter Control

Thank you for taking the time to leave us a review Allan!

Jul. 22nd, 2021

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Verified Customer

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Barbara Miller Bethesda, MD

timely, pleasant and knowledgeable service

5 years ago

Reply from Critter Control

Thank you!

Jul. 21st, 2021

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Verified Customer

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Joyce Davis Woods Kyle, TX

Kaleb is professional, personal and patience with me.

5 years ago

Reply from Critter Control

Thank you Joyce! I'll be sure to share this great review with Kaleb.

Jul. 21st, 2021

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Verified Customer

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Carolyn R Richardson Aurora, CO

Great Work, friendly workers, punctual, knowledgeable.

5 years ago

Reply from Critter Control

Thank you so much!

Jul. 20th, 2021