Name: Critter Control
Rating: 3.8

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Verified Customer

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Kathye Allen Houston, TX

Things are getting better. Not as many mice

5 years ago

Reply from Critter Control

We are happy to hear this!

Jul. 12th, 2021

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Verified Customer

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Roger Muncy Bolingbrook, IL

Did not appreciate being charged twice for the first month's service.

5 years ago

Reply from Critter Control

Roger, we took a look into your account for you. The initial fee was for the installation of the bait stations on your property and the monthly service was the fee for the rodenticide. Please feel free to email us at customerservice@crittercontrol.com for further information. Thank you!

Jul. 13th, 2021

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Amber San Diego, CA

They were friendly and easy to work with. They provided us with what we needed to get rid of our critters.

5 years ago

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Lewis Simon Chesapeake, VA

Technician did not perform complete service based on what was sold to me by the dales rep. Poor communication

5 years ago

Reply from Critter Control

Lewis, I am sorry your experience with us was not satisfactory. I hope you are satisfied with Thomas's resolution and that we can make things right for you in the future should an animal issue arise. Thank you!

Jul. 9th, 2021

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R. McDonald Livonia, MI

Show up on time. Decent service for a reasonable price.

5 years ago

Reply from Critter Control

Thank you so much for your review.

Jul. 7th, 2021

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Tom Panico Hayward, CA

Poor Service. Lack of communication. No Follow Through. Lies and contradicting statements made by their employees.

5 years ago

Reply from Critter Control

Thank you so much for your feedback. I apologize for the unsatisfactory experience you had with us. Unfortunately, Jacob is no longer with the company. Our manager, Justin, has provided you with his email and phone number should you need any assistance in the future.

Jul. 8th, 2021

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Carolyn Lee Birmingham, AL

Have texted the local manager twice and left message for regional manager. Neither has replied.

5 years ago

Reply from Critter Control

Carolyn, I am so sorry to hear this. Can you please email us at customerservice@crittercontrol.com with your name and address, so we could be of further assistance?

Jul. 7th, 2021

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Diane D. Hurd Clifton, VA

I have called twice and still waiting for someone to call me back.

5 years ago

Reply from Critter Control

Thank you for bringing this to our attention. It is great to hear that Megan was able to address all of your concerns yesterday.

Jul. 8th, 2021

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JULIA PEHLIVAN Howell, NJ

Staff is GREAT!! That's where it ends. Could not remedy my mole issues. Cancelled contract!!

5 years ago

Reply from Critter Control

Thank you so much for your feedback, Julia!

Jul. 7th, 2021

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Barbara Todd Ballwin, MO

Haven't seen that good of results. Still are having problems with mice.

5 years ago

Reply from Critter Control

Hi Barbara, Thank you for bringing this to our attention. I am here to be a resource for you and have connected with the manager. He will be reaching out to you shortly to discuss how we may be of better service to you and your property.

Aug. 5th, 2021

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Chris Wickersham Sparks, NV

I had to supply a paint brush and touch-up paint. Very expensive.

5 years ago

Reply from Critter Control

Thank you for your feedback! We strive to provide the highest quality service at the most competitive prices.

Jul. 22nd, 2021

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Deepa Houston, TX

Over sold the services and salesman never responded to calls later on.

5 years ago

Reply from Critter Control

Hi Deepa, I am sorry to hear that you haven't had an awesome experience with us. We strive for transparent communication and only offering services that our customers need at the time. I would love to make things right. Can you please email us at customerservice@crittercontrol.com with the full name on the account and your phone number?

Jul. 22nd, 2021

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Mary Klemp Black Hawk, CO

The invoice system is not accurate and the Georgia office will not get back to me

5 years ago

Reply from Critter Control

Hi Mary, Thank you for sharing your feedback. I am so sorry to hear your experience with us has been less than awesome. I am having trouble locating your account. Can you please email us at customerservice@crittercontrol.com so we can resolve this for you?

Jul. 19th, 2021

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Ton Huss Saint Louis, MO

Good workers but scheduling and pricing were not good

5 years ago

Reply from Critter Control

Thank you for your review Ton. Your feedback is very important to us and we welcome you to share your suggestions with us at customerservice@crittercontrol.com.

Jul. 22nd, 2021

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M Roth Tucson, AZ

They trapped only one rock squirrel and it was $798. The squirrels are still there!

5 years ago

Reply from Critter Control

We would love to be of further assistance. Please email us at customerservice@crittercontrol.com with your full name and service address, so we can look into this for you. Thank you!

Jul. 12th, 2021

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Samantha Teegardin Firestone, CO

I called twice about an emergency and nobody ever called me back.

5 years ago

Reply from Critter Control

I am so sorry to hear this. The experience you described does not meet our standards, and we will certainly utilize your feedback to address this. Thank you!

Jul. 7th, 2021

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Teddie Borges Fallbrook, CA

Very expensive. Did not solve the gopher and snake problem. We had to hire someone else.

5 years ago

Reply from Critter Control

We are sorry to hear you were not satisfied with our services. Though as services are monthly, we encourage our customers to call us should any problems arise. We greatly appreciate your feedback.

Jul. 8th, 2021

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victor m martinez Dover, DE

Very easy to onboard new customer - forget about sustaining the engagement

5 years ago

Reply from Critter Control

Victor, thank you so much for informing us of this. Can you please email us at customerservice@crittercontrol.com with your service address, so we could have this addressed. Thank you!

Jul. 8th, 2021

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cumberbatch Sun City, AZ

I have to call every month to beg for a bill still waiting

5 years ago

Reply from Critter Control

Hi there! Please feel free to email us at customerservice@crittercontrol.com with your name and address. We will be happy to assist you!

Jul. 7th, 2021

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Taylor Siren Gilbert, AZ

The exterminator from Critter Control was kind and experienced and got the job done right.

8 years ago

Reply from Critter Control

Thank you!

Apr. 21st, 2021

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Bonnie Schofield

Not receiving service that I believe I'm entitled to.

5 years ago

Reply from Critter Control

Hi Bonnie, I am sorry to hear this. I would love to look into this however I am unable to locate your account. Can you please email us at customerservice@crittercontrol.com with the full name on your account and phone number?

Aug. 5th, 2021

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Blair zibura Arvada, CO

Horrible service no clear plan and extremely half done on everything

5 years ago

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Tylon Smith Trussville, AL

Several calls not returned to this day. Snakes still being observed

5 years ago

Reply from Critter Control

Hi Tylon, Thank you for sharing your feedback. Your concerns are important to us. Our manager is going to call you today to see how we may resolve this.

Jul. 19th, 2021

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Anne Thomas Fresno, TX

Staff was not as knowledgeable as they should have been.

5 years ago

Reply from Critter Control

I appreciate your feedback Anne. We seek to continuously train our staff on new procedures and options so they are able to help our customers make an educated decision.

Jul. 22nd, 2021

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Bridget Mcwilliams Washoe Valley, NV

GREAT initial visit but almost absolutely ZERO follow through

5 years ago

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Lynne Young Wilmington, DE

Untrained staff..equipment broken couldn't even catch one rat

5 years ago

Reply from Critter Control

Thank you for your feedback. I am sorry your experience with us was not satisfactory and I hope the resolution made will allow you to consider working with us in the future.

Jul. 12th, 2021

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Michael Wallace Lacey, WA

Still have a lot of critter activity after three months

5 years ago

Reply from Critter Control

Michael, can you please email us at customerservice@crittercontrol.com with your name and service address, so we could be of further assistance? Thank you!

Jul. 12th, 2021

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Sharon Williams Fort Lauderdale, FL

I'm not happy with advance billing methods

5 years ago

Reply from Critter Control

Sharon, we would be happy to assist you with any billing problems. Please feel free to contact us at customerservice@crittercontrol.com, so we can be of further assistance.

Jul. 12th, 2021

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Stacey Vickers West Palm Beach, FL

Very disappointed problem was never resolved and paid a lot of money

5 years ago

Reply from Critter Control

I am so sorry to hear this. Please feel free to email us at customerservice@crittercontrol.com with your full name and address, so we could be of further assistance.

Jul. 7th, 2021

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Tom Blank Castle Rock, CO

Did not do what they said they would do and still charged an excessive price.

5 years ago

Reply from Critter Control

Tom, can you please email us at customerservice@crittercontrol.com with your name and service address, so we could be of further assistance. Thank you!

Jul. 7th, 2021

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Scottsdale Scottsdale, AZ

Ripoff! Expensive for service rendered. $1000 for only a week of service with no guarantee. Required followup comes at additional fee.

6 years ago

Reply from Critter Control

I apologize that you had an unsatisfactory experience with our services. We strive to provide the highest quality of services with the best customer service.

May. 25th, 2021

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Charlotte Colorado Springs, CO

They charged me lots of money and didn't do anything

5 years ago

Reply from Critter Control

Hi Charlotte, I'm sorry that you've had this experience with us. I would love to learn more and explore how we may be able to make this right. Can you please email us at customerservice@crittercontrol.com with the full name on your account and a good phone number to reach you at?

Jul. 21st, 2021

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Dawn San Diego, CA

Bad custtservice , no calls back , not showing ip

5 years ago

Reply from Critter Control

Hi Dawn, I appreciate you bringing this to my attention. I would love to make this right. Can you please email us at customerservice@crittercontrol.com with your last name on the account and contact information so we can better assist you?

Jul. 21st, 2021

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William Bellessis Pflugerville, TX

Incompetence, paid for no service, sketchy

5 years ago

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Jeff Miller Cream Ridge, NJ

Haven't provided the service per contract.

5 years ago

Reply from Critter Control

Hi Jeff, I'm sorry you've had this experience with us. Can you please contact us at customerservice@crittercontrol.com with more information so we can make this right?

Jul. 20th, 2021

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Robert Bentivegna Woodstock, GA

Problem still exists and work done is terrible.

5 years ago

Reply from Critter Control

Hi Robert, I'm so sorry you've had a less than amazing experience. I am having trouble locating your account. Can you please email us at customerservice@crittercontrol.com so we can resolve this for you?

Jul. 16th, 2021

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Suzanne Hartung Cave Creek, AZ

Simply terrible! No service! Don't hear from them!

5 years ago

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Mary Miller Littleton, CO

My vole problem has gotten worse, not better.

5 years ago

Reply from Critter Control

Mary, we would love to assist you with this. Please email us at customerservice@crittercontrol.com with your full name and service address, so we could be of further assistance. Thank you!

Jul. 12th, 2021

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Sandy J. Monda Toms River, NJ

Paid for a service I did not totally receive.

5 years ago

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Honesty matters Albuquerque, NM

They lied and financially screwed me bad

5 years ago

Reply from Critter Control

I am sorry to see your experience with us was not satisfactory. If you could share your service address and full name in an email to customerservice@crittercontrol.com, we would be happy to assist you further.

Jul. 8th, 2021