Name: Critter Control
Rating: 3.8

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Verified Customer

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Henry Pennington, NJ

The did get rid of the bats in the attic but they were awful at keeping rodents out of the house.

5 years ago

Reply from Critter Control

I am so sorry to hear this. Please feel free to email us at customerservice@crittercontrol.com in with your full name and address, so we could be of further assistance.

Jul. 7th, 2021

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Keith Henderson, NV

Nice, efficient workers. Right on time, every time.

5 years ago

Reply from Critter Control

Thank you so much!

Jul. 7th, 2021

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Verified Customer

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Laird J Pitz Mc Lean, VA

Professional and thorough. Responsive to inquiries.

5 years ago

Reply from Critter Control

Thank you so much!

Jul. 7th, 2021

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Verified Customer

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Lisa Santa Fe, NM

Seems to be keepibg mice/rat population under control.

5 years ago

Reply from Critter Control

Thank you for your review, Lisa!

Jul. 7th, 2021

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Verified Customer

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Lou Ellen Bloomfield Hills, MI

Provides good service and communication.

5 years ago

Reply from Critter Control

Thank you, Lou Ellen!

Jul. 7th, 2021

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michael Brinn Denver, CO

communicaition was terrible, they didn't do anything to solve the problem, and would ask us to do things to set traps and whatnot.

5 years ago

Reply from Critter Control

I apologize for the lack of communication. With our monthly services, we provide visits once per month and encourage our customers to contact our office-line should there be any issue in between. Thank you for your feedback.

Jul. 9th, 2021

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Monica Detroit, MI

Always on time. Always gets the job done.

5 years ago

Reply from Critter Control

Thank you!

Jul. 7th, 2021

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Verified Customer

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Mr. and Mrs. Thornton Belcamp, MD

They got the job done quickly and efficiently.

5 years ago

Reply from Critter Control

Thank you!

Jul. 7th, 2021

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Verified Customer

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MRC Treasures Metairie, LA

Delivered what they promised. Honest and wasted no time.

5 years ago

Reply from Critter Control

Thank you! We are so happy we were able to assist.

Jul. 7th, 2021

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Nancy Conyers Santa Fe, NM

They are reliable, friendly, and efficient

5 years ago

Reply from Critter Control

Thank you, Nancy!

Jul. 7th, 2021

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Patricia Hugghins

They are consistent and do a good job. No critters sighted

5 years ago

Reply from Critter Control

Thank you!

Jul. 7th, 2021

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Ralph Joly Santa Fe, NM

On time monthly visits, friendly rep, good results.

5 years ago

Reply from Critter Control

Thank you!

Jul. 7th, 2021

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Regine Denver, CO

Critter control is rushing me to get the job done so that they can move on to the next

5 years ago

Reply from Critter Control

Hi there! I am unable to locate your account with us. Can you please share your full name and address with us at customerservice@crittercontrol.com. We would love to know more about your experience to see how we can help you!

Jul. 7th, 2021

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Richard Karpeles Pompano Beach, FL

very efficient with timely follow up and feedback

5 years ago

Reply from Critter Control

Richard, I am so happy to hear this!

Jul. 7th, 2021

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Steve Kozar Englewood, CO

The techs communicate very well with my team and myself.

5 years ago

Reply from Critter Control

Thank you!

Jul. 7th, 2021

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Verified Customer

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Susan Gordon Santa Fe, NM

They are reliable and get the job done right.

5 years ago

Reply from Critter Control

Thank you, Susan!

Jul. 7th, 2021

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Vladimyr Beaubrun West Palm Beach, FL

Communication is not the best unfortunately, and treatment plan discussed was modified.

5 years ago

Reply from Critter Control

We greatly appreciate your feedback. I have passed this along to our manager to ensure we are always properly communicating. Thank you!

Jul. 7th, 2021

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Anthony Clarke Baton Rouge, LA

Because we still had mice ..only area they would treat was the attic.told them to out in the addition of the house also an they didnt.

5 years ago

Reply from Critter Control

Anthony, I am sorry to hear your experience with us was not satisfactory. Please feel free to email us at customerservice@crittercontrol.com with your name and service address. We would be happy to look into your account further.

Jul. 8th, 2021

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Belynda Adams Birmingham, AL

Horrible communication between personnel. Very careless in their exclusions. Caused damages to our gutters when they did exclusion.

5 years ago

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Verified Customer

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Bob Nydegger Huntington Beach, CA

Fast, efficient and friendly. What more could you ask for?

5 years ago

Reply from Critter Control

We greatly appreciate your review!

Jul. 7th, 2021

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Char Hixson Fort Wayne, IN

Haven't seen or heard from them since they took the last three raccoon babies in one trap and left never said another trap just disappeared

5 years ago

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Verified Customer

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Chris Laurel, MD

Friendly. Knowledgeable, clean and thorough

5 years ago

Reply from Critter Control

Thank you so much!

Jul. 7th, 2021

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Verified Customer

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Eric C Broyles Fort Washington, MD

Good service and snake problem seems to be abated.

5 years ago

Reply from Critter Control

We are so happy to hear your property is free of snakes. Thank you for choosing Critter Control!

Jul. 7th, 2021

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Jim Hudson Peoria, AZ

Biggest ripoff we have experienced. Paid a lot of money and didn't solve our problem. On top of that, we had to repaint the mess they made.

5 years ago

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John Barry Warrenton, MO

They come when I call. Their treatment works

5 years ago

Reply from Critter Control

Thank you, John!

Jul. 7th, 2021

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Kandee Sebelius Reno, NV

They come check bait boxes and go. I have seen mice in my yard so maybe new chemicals needed.

5 years ago

Reply from Critter Control

Thank you for your review. I have shared this feedback with management. Should any problems arise, please feel free to contact us at customerservice@crittercontrol.com with your name and service address. Thank you!

Sep. 1st, 2021

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Verified Customer

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Katie Colleen Rubly Whittier, CA

excellent service very good communication and listen

5 years ago

Reply from Critter Control

Thank you, Katie!

Jul. 7th, 2021

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Sandra Engiles Homosassa, FL

The customer service was excellent from the first call to the technician's visit. Quick, thorough and professional.

4 years ago Edited April 11, 2022

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Kyle Francis Blue Springs, MO

Was told it would be $169.00 just for the tech to SHOW UP. Then, it would be ADDITIONAL for removing the wasp nests that I called about. Are you kidding me. That much money just to show up and say "hi, I'm here to rip you off". I'll do it myself. This company will overcharge the hell out of you if that's the price to just show up, steer clear.

5 years ago

Reply from Critter Control

Kyle, thank you so much for bringing this to our attention. I truly apologize. Unfortunately, it seems there was a lack of proper communication on our end as our inspection fees are applied towards the services you choose to move forward with. I am sorry for any inconvenience we may have caused.

May. 25th, 2021

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Kaylee Winter Park, FL

This is a HORRIBLE company from the bottom to the top! We are now on our second company to remove squirrels and rats from our attics after being told by Critter Control they had them all out. Now we are paying a second company to do what they neglected to do....and Critter Control refuses to refund our money!

6 years ago

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Lily Plano, TX

I cancelled my service but have not received refund after 10 business days. There's nobody accountable in the office I can speak to, I was told billing department would call me back, but no one did. Extremely frustrated!! Should have paid attention to their online reviews and should not have yielded to their sales guy's promise.

7 years ago

Reply from Critter Control

Lily, we would love to take a look at this for you. Please email us at customerservice@crittercontrol.com with your full name and service address, so we can look into the refund status for you. Thank you!

Jul. 8th, 2021

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L Turner Avon, IN

Critter control is a great company that offers reliable service and while using their professional service we had no issues with any critters.

4 years ago

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Shelly D Baker Ozark, MO

5 years ago

Reply from Critter Control

Thank you for sharing your feedback Shelly! We're happy to hear that you've had a great experience.

Jul. 22nd, 2021

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Verified Customer

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C. Riley Fort Myers Beach, FL

Good service, not the innovation I would expect.

5 years ago

Reply from Critter Control

Thank you for your feedback! If you have any suggestions on how we may be able to improve our services, please email us at customerservice@crittercontrol.com.

Aug. 5th, 2021

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Callie Margolis Chula Vista, CA

Racoons have not left. Company has not gotten rid of racoons.

5 years ago

Reply from Critter Control

Thank you for your feedback and taking the time to speak with our manager, Ed, today regarding your review. Ed will ensure you are receiving quality services in order to keep this problem maintained.

Sep. 1st, 2021

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Robert Prud'homme Royal Oak, MI

Too expensive, the cost was pretty prohibitive for what was done

5 years ago

Reply from Critter Control

We appreciate your feedback Robert. We strive to provide only the best products and services at the most competitive prices.

Jul. 22nd, 2021

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Dan cavanagh Tucson, AZ

Haven't heard from anyone lately. Still getting new holes, but fewer.

5 years ago

Reply from Critter Control

Hi Dan, Thank you for bringing this to our attention. We strive for open and consistent communication. To ensure I am looking at the correct account, can you please email us at customerservice@crittercontrol.com with your phone number and address?

Jul. 22nd, 2021

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Dion Newhouse Albuquerque, NM

We still have ants, ticks and spiders while on a continuing contract. Not happy with the results.

5 years ago

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Jerry Moser Saint Louis, MO

I contracted them for mole control, and I still have a major mole problem.

5 years ago

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Lewis Forero Elgin, IL

Bugs are taking over. Not sure how long the bug spray was supposed to last.

5 years ago

Reply from Critter Control

Hi Lewis, it looks like you cancelled your service with us in May. Your service with us was for voles. Is it possible you confused us with another company? Thank you!

Aug. 23rd, 2021

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Donna Hernandez Spring Valley, CA

Courteous receive a call when they are coming

5 years ago

Reply from Critter Control

Thank you Donna! If there was any way we could have improved your experience, please let us know at customerservice@crittercontrol.com.

Jul. 21st, 2021

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D Walled Lake, MI

Felt like I was overcharged and not taken care of more like taken advantage of

5 years ago

Reply from Critter Control

Hi D, I appreciate you taking the time to share your experience with us. I'm sorry that this has been your experience with us. Please email us at customerservice@crittercontrol.com if there is anything we can do to make this right.

Jul. 20th, 2021

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Lynn Roth Taylor Norfolk, VA

They come when you need them the most!! Very professional.

5 years ago

Reply from Critter Control

Thank you Lynn! If you have an thoughts or suggestions on how we may be able to improve our services, please let us know at customerservice@crittercontrol.com.

Jul. 22nd, 2021

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STEVEN JONES Marion, AR

Service was decent. The price was high.

5 years ago

Reply from Critter Control

Thank you for sharing your experience with us Steven! If you have any other questions, concerns or comment please email us at customerservice@crittercontrol.com.

Jul. 19th, 2021

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Tonya Chandler, AZ

They were very nice but they charged $1400 and did not take care of my problem.

5 years ago

Reply from Critter Control

Hi Tonya, Thank you for bringing this to our attention. I would like to make things right. Can you please email me at customerservice@crittercontrol.com with the full name on your account so we can evaluate?

Jul. 22nd, 2021

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Elizabeth Olton Albuquerque, NM

Organized and very well informed employees

5 years ago

Reply from Critter Control

Thank you Elizabeth! If you have any questions, concerns or comments on how we may improve our services please email us at customerservice@crittercontrol.com. We would love to hear your feedback!

Jul. 19th, 2021

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Calvin Montgomery, AL

I can never get in touch with anyone and they never reach out. I will never use them again.

5 years ago

Reply from Critter Control

Calvin, please contact us at customerservice@crittercontrol.com with your full name and service address, so we could be of further assistance. Thank you!

Jul. 9th, 2021

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Casaundra Las Vegas, NV

Appalling when it comes to my house. They didn’t get rid of a single rat. Nobody answers the phone.

5 years ago

Reply from Critter Control

Hi there, can you please contact us at customerservice@crittercontrol.com with your full name and service address, so we can be of further assistance. Thank you!

Jul. 12th, 2021

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Tanya Nurkiewicz Denver, CO

Punctual for service appoint. Never called back or provided the promised feedback or solution.

5 years ago

Reply from Critter Control

Tanya, I apologize for the lack of communication. I see Diane spoke with you on Thursday to have this straightened out. Thank you for bringing this to our attention.

Jul. 12th, 2021

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Camille Davis Goodyear, AZ

Signed up for service not needed and way overpriced.never responds to email communication about service.

5 years ago

Reply from Critter Control

Camille, thank you for bringing this to our attention. I am unable to locate your account with us. Can you please email us at customerservice@crittercontrol.com with your name and address, so we could be of further assistance? Thank you!

Jul. 12th, 2021