Name: Critter Control
Rating: 3.8

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Verified Customer

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Jmc Mobile, AL

Quick and effective service provided in a professional manner.

5 years ago

Reply from Critter Control

Thank you so much!

Jul. 19th, 2021

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Verified Customer

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Melinda Keegan Neptune, NJ

The people that come to the house for the critter control service are knowledgeable and helpful.

5 years ago

Reply from Critter Control

Thank you Melinda! If you have any other comments, concerns or suggestions on how we may be able to improve our services, please email us at customerservice@crittercontrol.com.

Jul. 19th, 2021

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Verified Customer

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MERHLYN BARNES Woodbine, MD

AJ always arranges to come when I need help to remove a critter!!

5 years ago

Reply from Critter Control

We're so happy we could help! Thank you for your feedback!

Jul. 19th, 2021

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Verified Customer

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No name Saunderstown, RI

The problem was not solved. After catching critter, a guard was mistakes. However, there were still critters. Additionally, the installed guard left openings

5 years ago

Reply from Critter Control

Hi, Thank you for your feedback. Your concerns are so important to us. We strive for honest and committed work. I would love to dive into this allegation and see how we may be able to make this right. Can you please email us at customerservice@crittercontrol.com with the full name on your account and a phone number?

Jul. 22nd, 2021

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Verified Customer

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Patrick Duffy Las Vegas, NV

PEOPLE that care.....Product that works.....Service that we depend on...

5 years ago

Reply from Critter Control

Thank you Patrick! We are so glad to hear about your experience.

Jul. 19th, 2021

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Verified Customer

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Saba Abraha Fort Washington, MD

The reps you send out are professional and have good sense of customer service

5 years ago

Reply from Critter Control

Thank you Saba!

Jul. 16th, 2021

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Verified Customer

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Shannon Ellis Salt Lake City, UT

They are very professional, took care of our pocket gopher problem

5 years ago

Reply from Critter Control

Thank you! We're so happy we could help solve the problem!

Jul. 16th, 2021

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Verified Customer

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Zachary Ernst Birmingham, AL

Great to work with and they did a good job getting rid of our critter problem.

5 years ago

Reply from Critter Control

Thank you!

Jul. 13th, 2021

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Verified Customer

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Bill Isaacson Phoenix, AZ

Great service, friendly technician, and all around high quality treatment.

5 years ago

Reply from Critter Control

Thank you!

Jul. 19th, 2021

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Verified Customer

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Chanda Hamlin Property Manager Newport News, VA

We had to constantly call them to come and check the traps daily. The 1st guy was rude and neither of the guys were good with communication.

5 years ago

Reply from Critter Control

Thank you for bringing this to our attention. Excellent customer service is our top priority and I'm sorry you've had a negative experience. If you have any suggestions on how we may improve our services, please let us know at customerservice@crittercontrol.com. Your input is valuable to us.

Jul. 22nd, 2021

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Verified Customer

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Don Gillett Hollywood, FL

High quality people, professional demeanor, first rate service

5 years ago

Reply from Critter Control

Thank you Don! We're so happy we could help solve your problem.

Jul. 19th, 2021

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Verified Customer

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Doug Thomas Auburn, IN

Great service and employees. Came out was was very professional

5 years ago

Reply from Critter Control

Thank you Doug!

Jul. 19th, 2021

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Verified Customer

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Ellen P Lundy Louisville, CO

Professional, friendly technicians; prompt service, on time,

5 years ago

Reply from Critter Control

Thank you Ellen!

Jul. 19th, 2021

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Verified Customer

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Geraldine Davis Grant Missouri City, TX

My patio cement was never cleaned properly of that glue that was being used to trap pests in the past.

5 years ago

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Verified Customer

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Corinne & Jake Austin, TX

It is over priced and they over promise and under deliver on service. We were told our problem would be fixed quickly and they didn’t do that.

5 years ago

Reply from Critter Control

I am sorry to hear this as we strive to provide the best service possible. Please email us at customerservice@crittercontrol.com with your full name and service address, so we can take a look into this for you!

Jul. 12th, 2021

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Verified Customer

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Anonymous Houston, TX

I’ve used them for years and they have taken care of my critter problems.

5 years ago

Reply from Critter Control

Thank you!

Jul. 9th, 2021

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Verified Customer

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Anonymous Littleton, CO

I’ve only had to call them back once and they were great at responding to my request.

5 years ago

Reply from Critter Control

Thank you for your review!

Jul. 9th, 2021

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Verified Customer

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Anonymous Collierville, TN

They made me aware of a mold problem which I still have and I also have a bill problem.

5 years ago

Reply from Critter Control

Hi there, our company does not handle mold. Can you please contact us at customerservice@crittercontrol.com with your name and address, so we could look into this for you.

Jul. 9th, 2021

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Verified Customer

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Terri Keyport, NJ

the come in do what they need to do and do not disturb anyone working

5 years ago

Reply from Critter Control

Thank you for the kind words!

Jul. 12th, 2021

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Verified Customer

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Terryl Davis Virginia Beach, VA

Thorough, punctual with their monthly visits and professional

5 years ago

Reply from Critter Control

Thank you so much!

Jul. 9th, 2021

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Verified Customer

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Timothy E Moyer Pompano Beach, FL

Waiting on a refund for over-billing that is taking a long time. Unsure whether I am going to stay with them.....

5 years ago

Reply from Critter Control

Hi Timothy, a service credit was placed on your account on 6.23. I will send this message over to our manager, and he will follow up with you shortly. Thank you so much for bringing this to our attention!

Jul. 12th, 2021

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Verified Customer

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Carol A Kalinoski Alexandria, VA

The representative was professional, efficient, and cordial.

5 years ago

Reply from Critter Control

Thank you, Carol!

Jul. 9th, 2021

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Verified Customer

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Donna Belleville, IL

Always knowledgeable and efficient about every critter problem I had.

5 years ago

Reply from Critter Control

Thank you. We are so happy we were able to assist you!

Jul. 9th, 2021

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Verified Customer

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Donna Clerkin Fort Lauderdale, FL

Rudy is always on time and any issue that comes up is handled immediately.

5 years ago

Reply from Critter Control

Thank you, Donna! We will pass the message along to Rudy!

Jul. 9th, 2021

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Verified Customer

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Julie Pinckney, MI

Excellent service, communication, and follow up with our critter issues!

5 years ago

Reply from Critter Control

Thank you so much!

Jul. 9th, 2021

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Verified Customer

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Karen Rising Sun, MD

The app needs to be more user friendly to look up stuff on the acct, services done etc....

5 years ago

Reply from Critter Control

Thank you so much for your feedback.

Jul. 12th, 2021

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Verified Customer

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Kevin Williams Beachwood, NJ

service has been good....the woman who has come out to our house is a very good rep of your company

5 years ago

Reply from Critter Control

Thank you so much!

Jul. 12th, 2021

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Verified Customer

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Kimberly Mobley Detroit, MI

Very Knowledgeable, experienced and received immediate responses to concerns

5 years ago

Reply from Critter Control

Thank you for choosing Critter Control!

Jul. 9th, 2021

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Verified Customer

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Lisa White Fulshear, TX

Thorough, consistent, respond quickly whenever I have an issue.

5 years ago

Reply from Critter Control

Thank you! We appreciate you taking the time to leave us a review!

Jul. 9th, 2021

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Verified Customer

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Maggy Carney Beach Haven, NJ

Offered extra things that were not needed. They actually stopped the operation of my vents and had to be removed. Have not refunded me

5 years ago

Reply from Critter Control

Maggy, we have processed the promised refund for you. You will see the refund reflect on your credit card within 2-4 more business days. Please feel free to message our manager, Terry, should you need further assistance.

Jul. 13th, 2021

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Verified Customer

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Mindy Gullen Laguna Beach, CA

I've got traps with smelly dead rats left for weeks. Called twice and told they can only one time a month.

5 years ago

Reply from Critter Control

Hi Mindy! I apologize as I am unable to locate your account with the name provided on your review. We would love to look into this for you. Can you please email us at customerservice@crittercontrol.com with your full name and service address, so we can further assist you? Thank you!

Jul. 12th, 2021

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Verified Customer

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Orlando Morriesette Sugar Land, TX

I initially hired Critter Control for rabbit control. I've had billing issues, multiple no-shows, and overcharging. My experience has not been very good.

5 years ago

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Verified Customer

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Pat Kozusznik Brick, NJ

There was a hidden charge. There was a back order on a part and no one called to explain why it took so long. I had to call them.

5 years ago

Reply from Critter Control

I apologize for the lack of communication. Thank you for bringing this to our attention as I see Jennifer was able to address this for you!

Jul. 12th, 2021

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Verified Customer

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Peggy Santa Fe, NM

They come on time, do the job. They charge too much though. Other companies are far less expensive.

5 years ago

Reply from Critter Control

Thank you for your review. We greatly appreciate your feedback!

Jul. 12th, 2021

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Verified Customer

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Piotr Zelenay Los Alamos, NM

Lack of "as-needed option" program; forced to pay even if no maitenance is needed (has been the case for the past few months).

5 years ago

Reply from Critter Control

Thank you for your feedback. Unfortunately, with wild animals, we must take a proactive approach to ensure we keep your property safe from any future problems.

Jul. 16th, 2021

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Verified Customer

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Regina Dempsey Fort Lauderdale, FL

They were responsive and remedied the problem humanely and expeditiously.

5 years ago

Reply from Critter Control

Thank you so much for taking your time to write us a review!

Jul. 9th, 2021

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Verified Customer

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Renee Tietsworth San Diego, CA

Fast and reliable service. Always available by phone to answer questions.

5 years ago

Reply from Critter Control

Thank you! We are happy to help!

Jul. 9th, 2021

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Verified Customer

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Richard Dolbow Santa Fe, NM

There was a lot of confusion on the different services available. I thought I was getting more than I did. The services were very expensive.

5 years ago

Reply from Critter Control

Thank you for your feedback, Richard. I greatly apologize for any miscommunication.

Jul. 12th, 2021

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Verified Customer

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Sally S Harlow Austin, TX

Everyone, but especially Kaleb has been terrific to work with!!

5 years ago

Reply from Critter Control

We are so happy to hear this! Thank you!

Jul. 9th, 2021

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Verified Customer

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Steve Toano, VA

We have seen a real decrease in activity since using Critter Control.

5 years ago

Reply from Critter Control

This is great to hear! Thank you for your review!

Jul. 9th, 2021

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Verified Customer

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Steve Lucas Tucson, AZ

Told us the plan, executed the plan, and took care of our gopher problem.

5 years ago

Reply from Critter Control

Steve, we are so happy to hear your yard is gopher-free!

Jul. 9th, 2021

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Verified Customer

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Stuart D Morse Aurora, CO

I still have squirrels and each time you come out, it is a "new" problem. Also, the periodic services at $99 are overpriced.

5 years ago

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Verified Customer

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Susan J Joy Nashville, TN

Attention to details and strong desire to help solve any issues.

5 years ago

Reply from Critter Control

Thank you so much!

Jul. 9th, 2021

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Verified Customer

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Susan P Pool Santa Fe, NM

Because of their great work. They are prompt & gets the job done.

5 years ago

Reply from Critter Control

Thank you, Susan!

Jul. 9th, 2021

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Verified Customer

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Braford Detroit, MI

The critters are out and they were in contact with me the whole time.

5 years ago

Reply from Critter Control

Thank you! We love our customers, and we were so happy we were able to help!

Jul. 7th, 2021

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Verified Customer

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Ann Fort Wayne, IN

It is hard to get a hold of people in customer service and there are a lot of issues that we still have.

5 years ago

Reply from Critter Control

Ann, I apologize for any inconvenience. Please contact us at customerservice@crittercontrol.com for us to further assist you.

Jul. 7th, 2021

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Verified Customer

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Kevin Stantz Aurora, CO

Very professional, courteous, respectful of both our home and us personally.

5 years ago

Reply from Critter Control

Thank you, Kevin!

Jul. 7th, 2021

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Verified Customer

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Lisa Williams Hyattsville, MD

On time, great customer service and they stick to they're word

5 years ago

Reply from Critter Control

Thank you! Providing great customer service is very important to us!

Jul. 7th, 2021

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Verified Customer

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marcus a lampel Fort Wayne, IN

caught raccoon...all ok just fine he didnt come back for more

5 years ago

Reply from Critter Control

Thank you for your review.

Jul. 7th, 2021

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Verified Customer

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Mike D Encinitas, CA

Response to our bat issue was very quick and treatment eradicated our issue.

5 years ago

Reply from Critter Control

Thank you! We are so happy we were able to assist!

Jul. 7th, 2021