Aptive Environmental
Call now and mention the promo code "enjoy" to receive $50 off your initial pest control treatment.
8.2
Overall Score
Author: Kalicia Bateman
LAST UPDATED: January 18th, 2023
Aptive Environmental provides an environmentally responsible pest control solution that keeps your home pest free all year-round. Aptive's progressive protection plan, comprehensive extermination services, and quality guarantee have helped make Aptive one of the fastest-growing residential and commercial pest control services in North America.
Founded in 2015, the company has experienced rapid growth and has been recognized by various outlets for its services and overall growth in the pest control industry. Aptive is a 2021 Gold Stevie Winner by American Business Awards, recognizing the company as 2021's Company of the Year and Fastest Growing Company. In addition, Aptive has been featured on Glassdoor and Inc.5000.
If you want to learn more, you can find Aptive Environmental reviews below.
The Good
- Environmentally Conscious
- Targeted Pests
- Four Seasons Protection Plan
- Aptive Reservice Guarantee
- Commercial Pest Services
- Nothing But Nets
- Aptive Reviews
Environmentally Conscious
Consumer safety is at the forefront of Aptive's business structure. The pest control company aims to provide customers with a natural pesticide and other pest control solutions that pose little health risk to humans and the environment.
Everything Aptive does — from its application methods, technician training, products, integrated pest management techniques — reveals the companies' dedication to providing responsible pest control solutions and making homes safer, life easier, and allowing businesses to be more productive. This is one of the ways that it stands out from its competition in the commercial pest control industry.
Targeted Pests
Aptive pest control products specialize in eradicating almost any conceivable pest problem:
- Ants — A number of different types of ants may find their way into your home. Whether it is the Argentine Ant, Fire Ant, Odorous Ant, Pavement Ant, Pharaoh Ant, Thief Ant, or Carpenter Ants it is likely that they are looking for food or water that may have been spilled in the kitchen. It is important to remember that where there is one ant, there is an entire colony. Aptive's pest control products help kill not only the ants that venture into your home, but the entire colony.
- Cockroaches — Similar to ants, a number of different types of cockroaches exist in the United States. Some include: The American Cockroach, Brown Banded Cockroach, German Cockroach, oriental Cockroach, and Smokybrown Cockroach. If you start seeing cockroaches in your home, there are likely a number of them as they are very good at hiding.
- Spiders — A large number of species of spiders can be found in your home. Some of the most common include: The Black Widow, Brown Recluse, Garden Spider, Hobo Spider, House Spider, and Wolf Spider. Though some spider bites may just cause irritation or swelling, others can pose serious health risks.
- Rodents — Mice and rats are quite good and chewing through most things keeping them out of your home. In the process, they can cause thousands of dollars of damage.
- Stingers and biters — If you have been bitten or stung by a bug, it likely was not an enjoyable experience. Some of these insects that may find their way into your home are: Centipedes, Mud Daubers, Scorpions, Tick and Flea control, Wasps, Yellow Jackets and other stinging insects. The pest control company carries special pest control products to target each of these pests.
- Pantry pests — These pests include, but are not limited to, Indian Meal Moths, Grain Beetles, Granary Weevils, and Rice Weevils.
- Other common pests — Depending on the season and your geographical location, it is not uncommon to see: Aphids, Crickets, Earwigs, Millipedes, Pill Bugs, Silverfish Bugs, and Snails.
If you are unsure whether or not Aptive offers services to remove a certain type of insect, contact a customer representative for inquiries.
Four Seasons Protection Plan
Aptive's Four Seasons Protection Plan starts with a thorough initial visit, inspecting a homeowner's property by a certified pest control technician. The technician will identify areas that are at risk for a pest infestation — whether it be an ant, bedbug, spider, cockroach, or rodent problem. The technician will then customize a treatment plan that aims to keep the property pest free all year round.
Aptive Reservice Guarantee
For most homeowners, it's not about if the pests return, but when. Aptive offers unlimited free re-services. The treatments are generally done outside of the home, but homeowners can request an indoor treatment at no extra cost.
Commercial Pest Services
can damage a business's reputation in just a matter of a few weeks. Aptive offers expert services that are tailored to meet the needs, no matter the industry or business. Aptive will the following industries:
- Professional office buildings
- Medical and dental offices
- Warehouses and storage facilities
- Pharmacies
- Retail and department stores
- Daycare centers
- Malls and shopping centers
- Churches, synagogues, and temples
- Car dealerships
- Funeral homes
Nothing But Nets
Aptive Environmental is dedicated to protecting people all over the world from disease-carrying pests and has partnered with the United Nation's "Nothing But Nets" campaign to stop malaria (a disease transmitted by mosquito bites). Aptive donates a portion of the company's profits to "Nothing But Nets" on an annual basis to provide insecticide-treated bed nets to countries in need. On the Aptive Environmental website, willing customers can donate $10 to the "Nothing But Nets" campaign and send a net to protect those in need.
Aptive Reviews
Aptive Reviews on BestCompany.com are majority positive — 87 percent of customers award the company 4 or 5 stars. These positive reviews most often highlight the following:
- Attentive and professional technicians
- Responsive customer service and quick problem resolution
- Outstanding communication
- Thorough home and pest assesments
- Effective pest treatments
The Bad
- Treats for Common Household Pests Only
- Limited State Coverage
Treats for Common Household Pests Only
While Aptive offers general pest control services, the company does not provide services for bed bug, termite control, or mole control and prevention. Many other pest control companies offer wildlife control, lawn services (fertilization, weed control, lawn care), crawl space services, and attic services (attic insulation and attic restoration). Additionally, Aptive does not treat for mosquitoes.
Limited State Coverage
Aptive Environmental is only offered in 28 states in the United States. Only residents of the following states can sign up for Aptive's services:
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If you're not in this service area, you will have to look at other pest control companies
The Bottom Line
Although relatively young compared to other companies in the pest control industry and it's limited geographic coverage, Aptive has a lot to offer. The company focuses on providing eco-friendly pest solutions that will keep families safe and allow commercial properties to stay in business. Rather than offering a generic treatment plan, Aptive technicians create a personalized solution that meets the direct needs of the customer and promises to return (for free) when the pests come back.
The majority of our Aptive Environmental review catalog (read below) reveal that customers are happy with the great service they received and felt that the service technicians were attentive to their home's unique needs. Aptive employees are encouraged to be committed and passionate about their work, build a positive culture through kindness and loyalty, remember to give back, educate, improve daily, and deliver "wow" customer service. If available in your geographic region, we recommend that homeowners and businesses use Aptive for their pest control needs.
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1-(855) 677-3010
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Ceci A Lawrenceville, GA
If I could give them 0 stars I would! They don’t care about getting your service they only care about getting money out of you. You are better off doing a DIY extermination, you get ghetto techs, techs that don’t do anything but walk around with a little stick saying they take con webs but don’t do it. They charge you even if you don’t get service & if you reschedule they charge you again. Sells men told me it was 12 months contract when it was really 24 months. I expressed myself to costumer service of how dissatisfied I was with the company & wanted to cancel because it was horrible and he didn’t care he said I had to pay $199 to end contract. He didn’t once apologize or try to correct the problem. I’m stuck with another year with them because they don’t help me. I hate APTIVE. Never again will I use your service after the contract ends. And I will make sure to say this to everyone I know.
4 years ago
Danny P Carson, CA
They only care about money . Was charged for a service they said they did but the day they said they did it it rained all day . Next service day nobody showed up either . Would have been charged again for a non service but I complained only to be told they canceled that day and will be out next month . No email to me saying they canceled as I waited all day to ask about the service they did not do in the rain but was charged for . No word about a refund for the scam service they are running just told me if I cancel the service I will be charged another $199 for nothing done Please do not waste you money on this company that cares nothing about you only cares how much money they can get for doing nothing
4 years ago
Elaine C Allison Park, PA
One week ago our house was treated in a different way than usual resulting in insecticide powder showering me when I opened the door to walk outside, piles of insecticide powder on our window sills, and insecticide powder pushed up into and around our window sashes. We have several older windows and the powder actually made its way through gaps and INTO our house, laying on window sills and a countertop. I called the 800 number for Aptive and the gal told me to bathe and wash the clothes that got the insecticide on them. She also said she would leave a message for my local Aptive manager to call me, since she wasn't fully aware of the chemical used or why it was used on our doors and windows. Not around the doors and windows, but actually in the doors and windows. The next morning I went around the house with wet paper towels to clean up the piles on the window sills and tried to get as much of the powder out of the sashes. The following day, I gently washed as much of the powder out of the sashes as I could. I waited a few days and then called our local office, only to get customer service, again. This time she told me to go to my doctor or hospital, if needed. She also sent me an email with an attachment showing the chemicals used for our treatment. I tried clicking the link for the powder that was used and got "Oops! That page can't be found!". Over a week later, I am still waiting for the local manager to call. I feel concerned for those who are also getting this powder all over the place and are unaware of it. I am sincerely disappointed that the manager has not called, even after both customer service gals let him know of the seriousness of the situation. I believe the young man doing the treatment was trying to go above and beyond, he simply needs better training. I am not unhappy with customer service or the young man doing the treatment, just the manager. Unfortunately, the manager represents the business, so we will be leaving Aptive.
4 years ago
Shawna Roberts Dunellen, NJ
THIS COMPANY IS HORRIBLE. DO NOT DO BUSINESS WITH THEM. If you are looking for any kind of pest control RUN from this company. I contacted them because a rat problem that we had after we purchased our new house. They came and said that the first visit was free. When the guy came to my house he did not have the equipment needed to handle the rat issue. He told us that he would have to come back. That same tech did not come though, a different one did, and then tried to charge me because he came out, and for the equipment. I explained that that was not what was explained to me, and even though he did come the first time he did not do anything except put 3 sticky traps out in the open in the backyard, which I had to move because our dog's paw got stuck to it. I explained that he did not finish his job the first time, so why I am paying for the 2nd visit? The tech was very nice but the manager was horrible and never even contacted me back when I reached out, as well as the tech himself. They didn't leave anything to help with our rat problem and we went to Walmart and tried to do it ourselves. They then tried to come on some random date and contacted me saying they were coming. He was informed that I didn't want ay service from them and that we were not even in the country. He came on out property anyway and then charged us for it. Due to horrible service and my complaints they cancelled my service, but still tried to charge me for their employee's trespassing on private property. I been in contact with them 5 times, and NO ONE as contacted me back. To top it off my credit has been affected, because while trying to handle this the charge was sent to collections. I will be contacting the better business bureau. THIS COMPANY IS THE WORST!!!!!!
4 years ago
Marsha Christensen Arlington, TX
When you want to protect your home from bugs, you call a pest/bug extermination company. When you want to protect your home from pests while having aggravation and having a company try to steal from you by coming and charging every 2 months when your agreement is quarterly, call Aptive. In the beginning they were great. Then me, my dad, and my sister all began to have the same problem. We agreed to quarterly treatments but noticed the time between applications was closer and closer. All 3 of us would complain or cancel and say "Come back at the agreed upon time.", but it's pathetic that I have to watch them like a hawk or they are screwing me by making trips additional to what we agreed on. The funny part is they send text reminders so I can CLEARLY see it's too soon!
In addition, they say at your request they will spray inside but are resistant when asked to do so or claim you have to call ahead. They run around and barely do anything. I still see bugs and the last guy that called was angry that I wanted to reschedule because it was pouring down raining. He was aggressive and argued with me and then showed up later that day after the rain stopped. There is no honesty or respect for customers. They may seem great the first time or 2 but it will get worse. I promise. It has for all 3 people in my family that have used them. There's tons of companies for pest control. DON'T USE THIS ONE!
4 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention, Marsha! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Dec. 28th, 2021
Katherine Carter West Chester, OH
Will not be renewing my service with Aptive. They charge you quarterly for their services and then don’t show up on the day they’re scheduled to service your home. I was home the day they were supposed to arrive and they never did. And my credit card was charged 4 days before the scheduled visit. I never received the mandatory call that they were on their way, and their company records claimed that my house was serviced. Seeing as my house was not serviced I cannot continue to support a business that scams it’s customers and doesn’t follow through on their promise. Your customer service representative was also condescending and unhelpful. She kept repeating that her records showed our house was serviced. It’s great that you think your computer database is never wrong, but I was there in person and no one ever showed up.
4 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Dec. 5th, 2021
Prayer Partner Jacksonville, FL
Buyer beware. Its a door to door sale. The first treatment is that day. Quarterly after that. You better be home or they just sit in the truck (so said my neighbors) and even when you are home, ten minutes max is not long enough to do the spraying they agreed to. One tech comes out and does one "sweep" of spraying and when the next tech comes out, they don't do the same thing and neither of them does much of anything. And a quarter treatment done in November is scheduled to be repeated in January. They said that was every 90 days as stated in the contract. Who can't count? Me or them? But not to worry, they don't always show up nor do you get a call that explains why they didn't come and when you contact them, they don't apologize, they just tell you the tech is out sick. Asking when the service can be rescheduled, they have to call you back. Don't sit by the phone. It could be a while. So, like your mother always told you "if it sounds to good to be true, it probably is". She's always right, isn't she?
4 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Nov. 22nd, 2021
Brenda Castillo Oceanside, CA
I called Monday 10/11, to report my new address and to schedule service. Lots of spiders and ants. I was next available was weds 10/13, perfect-scheduled appt. Weds came and no one showed. I called and was told, they are not showing an appt for that day but do see one scheduled for Monday 10/18, frustrating but ok. Monday rolls around and again no show, I call again and was told they don’t see any appts scheduled for me for this month! I gasped and asked how could this happen? I asked to speak to a manager and said all they could do was submit a form for someone to call me within 24 to 48 hours. Two days go by(now it’s weds 10/20) no phone call or email from these unprofessionals. I called them back AGAIN, told lady what’s been going on. She said she can set another appt for 10/3, that’s the soonest. She apologized for the inconvenience, I asked if I was going to be charged for October, since they kept canceling on me. She transferred me to the loyalty Dept. Someone unknowingly picked up and was talking about how drunk they got a “Eric’s” wedding the last weekend. I tried to get his attention, finally he noticed and disconnected the call. Completely frustrated, I called back this company again. I advised them what was going on, multiple no shows, no call backs, disconnected call. I was immediately transferred to a “manager” by the name of James M. He was professional sounding at least, offered me a $30 discount for my troubles. And he confirmed my already scheduled appt for 10/3. He also emailed me from his “personal” email and advised me to reach out to me if I should encounter any other issues or concerns. Fast forward to 10/3, again no show/no call. I emailed James, after a few hours of no response from him I called his number on the email and it went straight to customer service. I asked her to confirm my scheduled appointment for today and she told me that it had been cancelled and someone was supposed to reach out to me. I gave her a quick run down of my experience, she apologized and gave me another $30 credit. She said, when I called the first time to advised I moved, they changed my address but not my service area(branch?) she advised she will have the service area manager Josh D, call me within 24-48 hours. I reminded her, I have a baby here and I have been living with spiders and ants for over a month now at this new house. She said she will do her best to get him to call me hopefully by the end of that day. Well, today is 2 days after that, still no calls, texts or emails. I called back and received ok service on the phone, he pretended to schedule a service for tomorrow(because at this point, it’s a joke now) he said all he could do is to submit a form for management to call me within 24/48 hours. I thanked him for his help. I emailed back James and asked him why he offered his services to reach out to him if he had no intention of reaching out to me.
Still waiting to hear from anyone.
4 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Nov. 22nd, 2021
Vanessa E Corona, CA
I would never recommend this company. I am so unhappy with almost every aspect of their business and service. I was lied to about my contract. Even though I have the text messages from the sales man they tried to switch my contract for a longer more expensive one. The time line of services were more often than told to me through text which means way more money. I’ve, since starting in July, asked twice to speak to a manager and have been told there’s no one to speak with right away I have to wait for a call back and no one has called me back. I was told it takes at most a day. It’s been almost a month. The spray hasn’t worked. I still have all the same pests but even more now. I’ve been sprayed 3 service times and 2 resprays and nothing changes. So frustrated. Please save yourself headache and a waste of your money.
5 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 16th, 2021
Review Source
Steve T7000 Loxahatchee Groves, FL
I had an Aptive tech come out about a week ago, it was a miserable experience. He was very unprofessional told me not to follow him around before he even got started. I showed him where the ants and spiderwebs were and he told me he would take care of it. I left to run errands, he literally spent about 10 to 12 minutes at my home before he left only spraying some product in the grass on part of the lawn near the house then used a cobweb brush for about 2-3 minutes missing 90% of the spiderwebs and then he spread about a cup of granules around the house but missed the entire pool, patio, gazebo and the detached garage areas. I viewed my security cameras and confirmed the time he spent there and after walking around and saw all the same cobwebs and seeing no product like the granules where they needed to be. I did call the tech back and he argued that he did everything until I pointed out the missing granules and all the cobwebs that he did not treat. It was a very disappointing experience and I would NOT recommend. I received no follow up from the company after the service.
5 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 16th, 2021
Lara P Amelia, OH
The technician arrived while I was not home. He rang the doorbell, waited 30 seconds, then got in his truck and left without performing any services. Later that day, I received a very detailed bill outlining all of the services completed, along with products used and a reminder not to let my pets outside for a few hours.
This morning I called to report the issue. The customer service agent offered to reschedule but told me he didn't have authority to refund the bill. He couldn't transfer me to anyone but assured me he would pass along the message to the customer loyalty department who would call me back. I have yet to receive a phone call.
Aptive sent a technician to my house who intentionally created an invoice for services not performed. Aptive, when presented with the situation, took no steps to rectify the issue. I have video proof that the technician did NO work. He performed NO services. Yet I have a bill that he drafted and now I am expected to pay for. I would NOT recommend this company to anyone. They will tell you they have serviced your house and unless you have video surveillance such as a Ring Doorbell, you will never know if they actually serviced your house or not. And if they don't, good luck having them refund your bill.
5 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 16th, 2021
Hamza Dridi Raleigh, NC
Absolutely awful experience!
All started when someone from Aptive came to my door to offer service. I signed up and explicitly asked that my bills get automatically processed for the simple reason that I don't have time to process bills and monitor them (just like I do with all my bills). I handed my credit card to the agent who created my account on his tablet, entered my credit card information and set my account for automatic payment. I was done. Or so I thought ... It happens that in the following months Aptive failed to process the bills (seems the guy made a mistake in entering my cc information) and started sending me emails and mails, that I obviously did not monitor.
I was out of country for most of summer, while these unmonitored emails and mails were pouring. When I came back by end of summer, I found out Aptive put a collection company on my back. I was fuming and called them up asking what the heck happened and why I did not get a phone call or a voicemail before taking this bold step of calling a collection company. No real answer. I asked on that call to settle my account (gave the agent my cc info to process the outstanding balance), she could not waive the fees that I felt I should not be responsible for. After settling the account, I asked her to escalate the matter, request a refund of fees, reverse collection and that someone from management team gives me a follow up call to discuss these issues. A month and a half later: Nothing!
And then today (a month and a half later), I again discover another mail from collection company!!!! I called again and no explanation again! Asked to talk to someone, but the agent said that they would call me back. I ended up paying (another attempt) my entire outstanding balance - same statements of not being able to transfer me to someone or wave fees, etc ...
Some basic questions to finish:
1- if a customer gives you his cc info on day one and ask explicitly for auto-payment, doesn't this say he/she is a good payer? why not calling him (not talking email or mail) instead of resorting to collection company
2- why Aptive people fail to process valid credit cards (twice)
3- why they never communicate after knowing the whole story (phone calls records and tons of notes recorded), just to explain or apologize
4- why do customer need to bare all consequences for Aptive mistakes.
I know Aptive enjoys a good rating on this board, but the value of a company shows when there's a problem and how they deal with it. So I hope the people who gave 5 stars to Aptive never get into a mistake that Aptive creates.
5 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 16th, 2021
Larry Dallas, TX
I live in Denton Tx.
I was a terminix customer for years and happy with there service for the most part. A salesman stopped by and went over all the benefits of moving to Aptiv. I signed a 2 year contract. On my initial pre treatment and inspection, the service man took time to address all my concerns. A month later the first quarterly treatment was performed in 10 minutes. I have over 17000sq. Ft. Lot and was told the whole yard would be treated. Obviously, it was not. I tried to call many times and could never reach customer service in Plano Tx. There isn’t any where on their web-site to reschedule a service and they don’t have voicemail so there business model appears to 1. Get a signed contract 2. Skimp on the service the salesman promised, then 3. ignor customers when they try to speak or talk to someone about a problem. Shear genius. So , the only time you can express your concerns is on social media or the BBB or when they show up for the next quarterly treatment.
5 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 16th, 2021
Daniel Wakin
I've already had a problem with this company before (the salesman said he was including mosquito control with our package and did not include it). We signed up for pest control with Aptive in June 2021. We signed a contract that said we would make 4 payments of $125 in: July 2021, October 2021, Jan 2022, & April 2022. We have been charged $135 in June 2021, $135 in September, $135 in October, and the company is saying we owe them another $135 for November. I called Aptive to inquire and they let me know that they upgraded our account, WITHOUT ASKING, and started CHARGING OUR ACCOUNT MONTHLY (FRAUD).
This is the second time that Aptive has been dishonest. What's worse is they used the credit card we have on file WITHOUT ASKING US. I've never interacted with such a slimy, dishonest, fraudulent company. Please save yourself the headache... RUN!!!!!!!
5 years ago Edited December 13, 2021
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 16th, 2021
AK Miller Fort Mill, SC
Could not be worse. Aptive's products are ineffective, their customer service is abysmal, and their technicians (while very nice and polite) are untrained and set up for failure. I enrolled two of my properties for their services and they still ignore my complaints. I hired them for some very specific pest control, gave them 7 attempts to just give me an intelligent PLAN to solve the problem, and they just keep sending untrained teenagers with the same bucket of stuff to spray, with no idea what they are actually spraying, and certainly not customized for my issues as they continually promised. My teenage daughter has started mixing her own spray to get rid of the spiders in her room.
Only after I gave them a 2-star review did they actually take any interest in my issue. I wrote them a LONG description of my dissatisfaction and after three weeks have still gotten no reply. I sent it a second time and still got no response. They truly do not care about their customers of quality. DO NOT USE APTIVE! And do not fall for their sales pitch. The great salesperson who sold me the service and said "call or text me with any problems," just sends me the number to customer service whenever I contact him. Then I waste half a day getting through their automated system only to get transferred 4 times to "someone who might be able to help" with my issues.
Terrible, terrible company looking to make a quick buck in a rapidly developing area.
5 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 16th, 2021
Teren Nageli Denver, CO
Terrible service. They have no problem soliciting their business door to door but to actually come out when scheduled heaven forbid. Our second appt they didn't even show or notify us until the following day where we got an automated message saying they missed the appt for "unseen circumstances" They didn't even try to not sound like a robot. Then I call customer support and wait on hold for about 15 minutes for the agent to tell me I called wrong department and that he will need to transfer me at which point the line disconnected. I called back time to the correct department and again the line disconnected. When will companies start caring about the consumer again ?
5 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 16th, 2021
Anthony J Lorenzo Medford, NY
Worst extermination company I have ever used. There sales team are misleading and make false promises. After canceling subscription for poor services. Aptive continued to charge my account their monthly cost of $187.13. Spoke to the manager at the Suffolk county NY branch who assured me that all my money will be reimbursed to my account within days… 3 weeks later my funds have still not been reimbursed. After calling Aptive numerous times to speak looking to management, the receptionist refuses to transfer my call and I have yet to receive a call back. STAY FAR AWAY FROM APTIVE! Use another service!
5 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 16th, 2021
Joseph Nunez CA
I have been trying to locate the headquarters for the past three days and they have not resolved my issues. I continued to get transferred to Termite services which has nothing to do with Aptive Environmental services and they had no clue why I was transferred to them twice. Aptive does not service my area and I wanted to cancel my plan. They said a supervisor would call me back and they have not contacted me. Is this company a fraud or what so I can report them to the bureau. There headquarters are located in Utah and I have two phone numbers that get transferred to voicemails saying they will call me back if I leave my information and they have not contacted me. This company is not providing good services!
5 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 16th, 2021
Randi Jensen Raeford, NC
We have had 3 quarterly aptive treatments so far on top of an extra treatment between services (5 services total) and the fire ants were still completely taking over our back yard. Our kids got eaten alive every time they went outside!!! We even flagged the hills in our yard to help out with ant location.
It got to the point we couldn’t take it anymore! We bought “Taurus sc” for half the price of one Aptive service and did it ourselves 3 months ago. We haven’t seen an ant ever since... if you want the bugs gone, I do not recommend Aptive Environmental and very highly recommend Taurus sc diy pest control. We still have enough product for a whole extra treatment!
On top of the poor effectiveness they will not release us from the contract despite the product not working.
5 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 16th, 2021
Dyan Kirkland Rosemount, MN
Poor communication!!!! A service pro came to my home on 6/25/21 and left without finishing the job. I tried calling the local office to see if there was a problem and to have him finish. ALL I GET WHEN I CALL IS CALIFORNIA, NY, TX!! The responder says they will let the local Edina, MN office to call me. AFTER DAYS OF WAITING and multiple phone calls to the basic 800 number (the ONLY number you can reach) I finally called BBB. I would think that such a call and report would spur on this company. They have not responded. They don't care. They billed me $130. on my credit card. I have had Aptiv for about three years. Ever since covid, they service has gone down hill. The most disgusting is not being able to talk to the local manager to address what we were trying to achieve in my back yard. All they had to do was call me. Ugh!! Terrible management.
5 years ago
Reply from Aptive Environmental
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Oct. 16th, 2021
Michael Sharp Fuquay-Varina, NC
Edit: When I told the representative that reached out to retain my business that the company's service was poor, they respond with "Don't know where you got that info. You should probably do more research", followed by links to ranking websites. Link to transcript below. No thanks Aptive for the crappy service, but much thanks for the laugh.
https://photos.app.goo.gl/CAbpgKeZzQgrffwF9
Original:
Company is either entirely a scam, or, my guess, is that their technicians are all contractors and their management, incentive structure, or something like is completely inadequate.
A polite and seemingly knowledgeable salesman knocked on my door offering a steep discount on indoor and outdoor pest control services. Environmentally friendly, safe for pets and kids, etc. He said they were in the neighborhood servicing other homes and they wanted to fill the remaining slots for the day, hence the discounts. I agreed, trying not to overthink it, and set up an appointment for a few hours later.
Shortly before the time, a technician called and advised that he was down from Richmond, VA helping service the area, and that he had run into a ditch because he wasn't used to the roads. Sounded a bit odd but hey, things happen. No big deal. Received a call the next day to reschedule for the next week.
Shortly before the second, first appointment. I get a text message from a technician saying that they would not be able to make the appointment due to 'medical emergencies'... Right.
When you sign up, the company requires you to sign a contract for one or two years of service, and if you cancel you must pay a penalty of several hundreds of dollars. In the fine print of the service agreement though, it states that you may cancel within three days of signing up with no cost or penalty.
I called the office in Cary. Despite a long hold time, I was able to cancel without any hassle, despite being outside the three day window. The representative I spoke to was quick and professional at least. Shortly after I began receiving text messages from their retention department offering deals to stay on board.
It's clear the focus of this company is selling, not service.
5 years ago
Reply from Aptive Environmental
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Oct. 16th, 2021
Scott S TX
How good your service is depends on who they send out. Overall the techs are friendly and do an adequate job. I did call once for reservice and they came back out in a week. The problem with Aptive is that they sell you on a quarterly service which means one treatment every 90 days. But they do not stick to the quarterly treatment. They schedule your appointment every 60 days. I have had to call and cancel and reschedule every time. They say they will correct it and they do not. So basically over the one year contract they will charge you for an extra 2 visits. Which if you needed them to come out in 60 days then that visit should be free. Its basically a revisit that if you needed is covered at no cost. So they are just ripping me off and I cancelled after my contract expired.
5 years ago
Reply from Aptive Environmental
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Jul. 4th, 2021
Melody Timmerman Warren, MI
Well...my experience was ok so I referred them...now am curious if the service we got was just watered down insect killer stuff. I referred them to a few different people and one couple has now had to call them FOUR times as Aptive were NO SHOWS. Never contacted the customer or anything!! We are suppose to have a treatment this Saturday but beware. I am a bit concerned about how this company may be a scam. FOUR times? Come on...I am so embarrassed I referred them now...I leave them messages and they say they will call me back and they don't. I call again and ask to speak to management and they say management will contact me and they do not. I am not normally a skeptic but red flags making me think its a scam. Buyer beware.
5 years ago Edited September 14, 2021
Reply from Aptive Environmental
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Jul. 4th, 2021
Davida Crozier Frisco, TX
Aptive Pest Control misrepresented their service(s) to me. I was informed that the first treatment would be incredibly cheap and was led to believe that the subsequent treatments were the same price. When the salesman was quizzed about this he did allow that the subsequent treatments would be at a higher rate. I explained that I was willing to give this a try for a couple of treatments. Nothing was stated at that time about a year long contract or that I would have to pay over $230 to terminate the contract if I wanted out. Now that I have cancelled the contract, Aptive is coming after me for the $230 cancellation fee.
5 years ago
Reply from Aptive Environmental
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Apr. 28th, 2021
Daniel Evans Waukesha, WI
Beware of their sales tactics. They represented that they performed a service to treat for Asian beetles and stink bugs. Signed an agreement with them in August 2020. after initial service and first quarterly service, requested a reservice in October for asain beetles and stink bugs. Were informed at that time during the service that the best time to treat for them would be early spring. Our bug issue has gotten worse and when contacting in march 2021 for reservice to address, we were informed that this was a service they do not provide. Aptive was able to comment that they would be able to "train or inform" their local sales team that this is service they dont perform. However, as the customer is am out all the money that was invested in treatments based on their commitment to treat.
Would stay far away from this company.
5 years ago
Reply from Aptive Environmental
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Apr. 28th, 2021
Chitr Philadelphia, PA
Today on Friday 3/19/2021 1.25 pm I have called to schedule a service for ant problems. We have been in contract with Aptive for over 2years. Today Apitive representative named Dan (who described himself as account manager ) was very disrespectful with me while I requested that send an experienced pest control specialist becuase I have a 7-month-old baby. He was rude and said that "We are not going to spray on your baby". I said to him that not the nice way to talk about the baby he was defensive and rude. it appears that he does not know how to be respectful to the person with an accent as well as with a female customer.
5 years ago
Reply from Aptive Environmental
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Apr. 28th, 2021
Russ.Shelly Landry Minneapolis, MN
I would never recommend this company. We have had them for nearly one year. We hired them specifically for spiders in and around our home and for voles in our yard. They assured us that they could take care of both situations for us. After nearly one year, the spiders are no better and the voles are worse. The vole damage in our yard is so severe now that we need to have a landscaper repair it. We are in the process of requesting a refund for the last several treatments but unfortunately we are learning how rude and unhelpful their customer service is as well. We have been told several different stories of how to get a refund and have been told several times that we will get a call back from a supervisor. No call back has happened. This company has taken a lot of our money but has not delivered an effective service. I advise you to look elsewhere.
5 years ago
Reply from Aptive Environmental
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Apr. 28th, 2021
Zechariah Malone West Jordan, UT
The service if the technicians are great. There is not an issue at all with the work that the technicians do. However, The customer service of Aptive within their company is worse than I have ever seen. I cancelled my service over 8 months ago now, and yet my account is still active. They put a pause on it, but they only do that to ensure I am still a customer even though I am not getting billed. This can be a deceiving business tactic to show how many "customers" they have to appear to have when they really have less. I have contacted aptive over the phone many times to cancel and each time I am told an account representative who is able to cancel my account will call me back. I'm guessing you can figure out for yourself if they have ever returned my call. If you have such an "intuitive portal", add an option to email and account rep to allow your customers to truly cancel rather than holding onto their vacant account for a simple statistic.
5 years ago
Reply from Aptive Environmental
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Mar. 16th, 2021
Shahin H. Centreville, VA
My one and only reason for calling pest control was to mitigate a mice situation. This was made crystal clear on the multi-phone
calls with Adam from customer service prior to signing up for the program. The technician that arrived was not aware of this and said he thought he came to spray for bugs. My primary concern was not dealt with any level of professional expertise--needles to say, the technician didn't even have all the necessary gears to deal with a mice situation. The 5 traps that were placed on the property, I could have bought 6 of them on Amazon for $12. Additionally, even though the tech seemed like a nice guy, he was focused more on small talks that were completely irrelevant to the reason why he was here. I'm generally an easy going and polite person, so I found it challenging to try and get him back on track and divert his attention to the real problem. I found this service to be a waste of money.
5 years ago Edited September 14, 2021
Reply from Aptive Environmental
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Feb. 9th, 2021
Marius Lelutiu Braselton, GA
They are very unprofessional, I always had a bug issue even after revisits, it is a nightmare to try to cancel (a manager has to do it and are not available), extremely long wait times for customer service, novice technicians in a hurry to be in and out, they did not remove spider webs, wasp/bee nests, without being told to, I was charged and continued service after several attempts of cancellation, and their app is awful for communication. I was on hold for hours trying to cancel, being told that customer service cannot do it and a manager needs, which is not available. Told I would be called back to finish cancelling and was never called. Another service was performed, and I tried cancelling again. The service was awful with the tech sending an email stating he was done with his service before even arriving, then he was here for less than 5 minutes applying the pesticide, I asked for him to spray my basement and he speratically spot sprayed random areas that were not even a concern, I asked if he would hit the daylight walls, of which he stated he did, but did not. I asked him to go around the windows, and he it them with a spot of spray. This was very poor and unprofessional service. I received a call from collections saying I need to pay for my service and I stated that I tried to cancel to no avail and do not wish to continue my service and refuse to pay for that last awful service. They did not care and continued to send me letters, calls and texts (many) trying to collect. I called customer service several more times to try to cancel after holding for hours and finally received an email saying my account is "on hold" or "frozen", and they do not cancel accounts. I complained and stated that I tried to cancel and did not want the final service, and furthermore it was a terrible service. I finally gave up after continuing to receive texts and calls from their billing collections and said you can either wave my last service fee or send somebody with professionalism to reservice my house the right way. They told me that I need to pay first. I said since you refuse to waive the service and put me through these hours of wasted time trying to cancel, I will pay. I soon as I was done paying, they told me that I need to call back and cancel to no longer be charged! I am now back on their contract and my account is active again! What a nightmare!!!
5 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Feb. 9th, 2021
Mike Power San Jose, CA
It is my strong recommendation that you do not do business with this company.
First, they give you a huge discount to your first service, that really amounts to nothing. Because in my opinion they do nothing more in the first service then they do in the following services. Instead if you don't like their service and cancel, they charge that "discount" back to you. Well the discount is so huge that it is larger then your remaining payments.
Second, in my opinion they don't actually spray your property. Why spend money on pest killing agents when you can spray water instead? They do offer a free follow up service. So in my opinion they spray water on your property and for most customers that is enough. Other customers like myself really don't notice a change in the pest population. So we call them out a second time and then, in my opinion, and then only do they spray the pesticide. I imagine they save a significant amount of cost with this approach.
Third, they don't actually spray your property. Like the second except since the guy knows he is spraying water he doesn't put much effort into it. On my security cameras I have recorded them not spraying the property, skipping large sections, or flicking their spray wand as if that flick is going to provide effective coverage on the surface that is at least 12' away. Then they send you nice little invoice where they list out all the areas they covered. In my experience this invoice is a far cry from reality.
I even negotiated with them using BBB, and when I removed all my negative reviews, they backed out of our arranged deal.
5 years ago
Reply from Aptive Environmental
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Feb. 9th, 2021
Rachel La Porte, TX
This is the worst ever company to deal with. Salesperson is misleading and unprofessional. He acted like a car Salesperson- very pushy and definitely a bad representation of the company . However I am not surprised at all because the back office/customer service is just as bad . Our 1st " free" pest control only took about 5 minutes. Then today we have our 1st quarterly extermination it was quick as usual plus technician left the gate open . I left my dogs out in the backyard and within 15 minutes, my t cup yorkie went missing. I have the whole neighborhood looking for her. It was cold out and getting dark, we finally found her about 5 houses down from me . This is again the 3rd bad experiences from Aptive
5 years ago
Reply from Aptive Environmental
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Feb. 9th, 2021
BFrost50 ,
Technician was here this morning for all of 5 minutes. He did not spray for wasps (there's clearly a nest above the garage) nor did he "inspect eaves and exterior windows for wasp nests, spider webs, and spider egg sacs, removed any harborage or nest activity found on the front, back, and sides of home" as stated in the Technician Notes.
Also...when he sprayed the garage, he sprayed the items in the garage (refrigerator, chest freezer, storage chest, etc.) as if they were the brick exterior of the home. There was more treatment solution on the sides and front of these things than there was on the ground. I had to wipe everything down afterwards.
5 years ago
Reply from Aptive Environmental
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Feb. 9th, 2021
Kelly Spring, TX
I do not even want to give a star for this company. I have never had so much trouble communicating with a company before. They never answer their phones, they say they will call back but you have to call again and sit on hold AGAIN to speak with someone, their app is conveniently ALWAYS down, I ask every appointment to not come at a certain time and they somehow always come at that time and mark it as a missed appointment (happened twice out of four services), I have had to have them come back out to spray again twice (again out of four services), they say there is not a cancellation fee but want to charge me 249 to cancel because of a promotion they ran? Overall I am not happy with this company and I’m being forced to use them again for my last service so I can be charged 92 dollars instead of 249. I DO NOT RECOMMEND Aptive. The ONLY good thing about this company is their kind techs since I have met so many with their reservices....
5 years ago
Reply from Aptive Environmental
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Feb. 9th, 2021
Nicole E Hebert League City, TX
Horrible experience. He never asked me if I was having problems with the inside of my house. Came and sprayed front yard ONLY for $140. Then, when I called the office to ask why he didn't come in, they called him and he LIED and said he would call me in a few minutes to set up a time later today so he could finish the job. He never called back. I am very unhappy with this company. You should make it a POINT to ASK your customers when you call for the 30 minutes window if there are any other issues. And, you should let the costumer what you are going to do on the visit. Not just show up for 5 min. and leave. That way, if the customer is having any other issues, you could address them during that visit.
5 years ago
Reply from Aptive Environmental
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Feb. 9th, 2021
Mr. Howard ,
In May-2020, I agree to the services with trust and expectations of Active being experts at their job. It is now November-2020 and I have not seen a decrease in pests as promised. I called into customer service to express these concerns and to request a cancellation of their services. The representative/customer experience personnel became rude after hear the complaint saying in a condescending tone, "well how come you never called before?" After going back and forth for about 5 minutes, I asked again for the services to be cancelled.
The agent continued to offer alternatives for the services to be performed again. Expressed my confusion as to how repeating the service would make a difference in results. The agent abruptly stated, "you have to give the time to work", rudely cutting me off. These services started in MAY... again, it's now NOVEMBER, how much longer do I wait for results?? That's poor services and I am not getting the experiences I was promised. I shouldn't have to pay for something I am not getting!
I kindly asked for a manger, supervisor, or even corporate. The agent mentioned that she's the person who handles these types of situations and could not give my any contacts for corporate. Again... Poor! I am not happy about this. Even if I do not get my refund as requested, I want people to know about my experience here.
5 years ago
Reply from Aptive Environmental
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Feb. 9th, 2021
Anonymous Customer New York, NY
Homeowner Beware! Aptive Environmental schedules extra services outside the quarterly services and CHARGES the customer for those. Not only that, but they confirmed the extra service was a mistake and promptly charged for it the same day even after I, the customer, called in and complained. Aptive did not send their reminder call or email (which is part of the contract) which was what alerted me this extra service was a mistake. When I called in and spoke to their customer service about it they confirmed the extra service was in error and that they had already come out the month before. But they still had the nerve to charge for that AFTER I called in and complained. Unbelievable! So when I called in on day 2 after noticing the charge and asked to talk to a manager, they said the manager was busy. They said they would refund it and a manager would call me, but no manager ever called me back just like the day before. Also I had a note on my account from the year before that alerts them not to autodraft my account and they have honored it in the past, but of course not this time!
Not only this, but their pesticides never got rid of the ants! The technician said that he is hearing the same complaint from many customers in the neighborhood! The pest control service does not take care of lawn ants. Even when they used a higher concentration of product, the ants just persist. No additional treatments over the last year ever took care of the ant problem.
They do not care about the customer. When you request to have a MANAGER call you back to talk about the issues, no one ever calls you. The reason I asked for a manager is the reoccurring issues. The customer service reps are kind and understanding, but cannot help to prevent future issues, as the same issues are reoccurring. And no manager cares enough to give you a call when you request a call to discuss.
5 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Feb. 9th, 2021
Simon Ellis Puyallup, WA
When your technician first introduced himself, I specifically told him that I had a rat problem. I was really unconcerned about anything else.
First time anyone came, they asked for access to my basement, where these rodents have made their home. I'm not sure what they did, because I wasn't with them.
Since that day, back in the early part of summer, I haven't seen anyone come around, but I have received 2 invoices for services apparently rendered. Today, I have been home until about 12:15pm, busy doing work in my garage. It appears that someone must have come by, because when I opened my front door, there was what appears to be the remnant of a spider web hanging from the upper door post. Needless to say that I AM NOT IMPRESSED WITH YOUR SERVICES.
5 years ago
Reply from Aptive Environmental
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Feb. 9th, 2021
Jag Walia ,
Unethical and unfair company -
Due to financial and personal circumstances I requested Aptive people not to do the service in May/2020, during quarantine for Covid19. Instead of re-scheduling the service to the next month, they sent me the invoice for the early cancellation for $249.
Last month, I got a letter from A.R.M. collection company to pay $249, and the collection company reported to credit bureau. Due to this, my credit point dipped by more than 50 points
It is very disappointing and heartbreaking that Aptive has gone this far during this pandemic time. I had requested them to hold on to the service for few months due to the financial circumstances, and they came after me unfairly charging for the entire year as early cancellation fee for extending the service for just one month during national emergency and even reported to collection company.
The collection company A.R.M. further reported to credit bureau. I talked to collection company regarding paying off my balance and and requested them to remove the collection record from the credit bureau. And collection did not even acknowledge that they had reported to bureau. My question to them was, how could I trust them to get that report removed after the payment if they don't even acknowledge reporting to the bureau on the first place.
I do not have any other choice but to report it.
I hope they are not doing this unfair and unethical practices with other families during this tough time.
6 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Feb. 9th, 2021
Jesca Hdz Houston, TX
My husband called to cancel services in May and the person on their end didn't even out notes in the system to cancel us out. Just to be informed that we are being charge because they said they sent someone out to our home without our consent and trespassed into our backyard. Some called today asking for a cc expiration number and for payment. In the end after my husband explained everything the lady whom stated she was a manager said she couldn't wave the fee. Not only could she not help us, but she sounded loopy like she was on drugs. She was slurring her speech and stated that she would send the bill to collection and hung up on my husband. I will never recommend this company. The guys don't spray all over and they don't clean the webs like they are supposed too. We are calling BBB.
6 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Feb. 9th, 2021
Daniel C Plano, TX
We signed on with them for almost 9 months. We gave them a fair chance to get rid of our pet problems. They sold a good deal, but did not wear proper face masks or social distancing (I signed on in March of 2020). They billed the amount they quoted us, and during the times they said. No issues on billing so far, but that might change as I am on the phone with them to cancel right now. We know they showed up once to our house during the 4 times scheduled. This was during the pandemic so our house had someone at it 24/7 and no one showed up but when we complained we were seeing ant mounds (we did not see those with ABC pest control). The did not treat the property saying they do not cover mice, snakes, or chiggers. I was told they did when we signed on to the contract. I had planned to tough it out for the year to try them out. HOWEVER, I cannot deal with inaction and lies from a company charging me money.
6 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Feb. 9th, 2021
Chris San Antonio, TX
I am very upset with Aptive again. I am paying for service that is only done half way. This is the second time the technician didn't do what was asked. I called and asked to be given a 30 min heads up, didn't happen. I asked to have the webbing cleared out in the garage, not done. I asked to have the traps replaced in the garage, not done. I asked the service department to put it in the notes so that the tech would know what to do. I am considering canceling this service because I do not enjoy paying for half the work. The tech didn't even let us know that he was done with the servicing. This is very frustrating and this isn't the first time. I am close to giving 1 star on Google reviews next.
6 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 14th, 2020
John Avendano Lawrenceville, GA
ALERT/WARNING to anyone: I had my last service last week and unfortunately the technician who performed the service stole my watch from my night stand. Is is very unfortunate that you cannot trust a person from a company for 10 minutes while they walk around your house (I was not able to follow him all the time). Stealing is not fun for anyone specially when you call in more than 5 times to ask to set a record and talk to a manager and you get various set of answers. The manager finally (very professional) called me 3 business days later to ask me about the incident. Still up until today no clear answer on what will happen or how are they going to respond to this incident. I can go on an on.
6 years ago
Reply from Aptive Environmental
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Oct. 14th, 2020
KMP Bellevue, WA
recent technician did very poor job.
I request to take a look into crawl space . at first he hesitate to go into crawl space to check rodent activity. I have told him there is rodent activity and prior all technician went to crawl space plus they put trap as well this guy did go down in crawl space and he did not look closely .i told him there few trap place to catch rodent did you see anything. he replied there is no trap the after he gone I took a look and i see trap is there
I also told him to check any potential in and out way of rodent around house and he replied he have to cover another 20 house so he have to go after this.
he did not for check any tunnel or possible hole around house.
very very dissatisfied this time
6 years ago
Reply from Aptive Environmental
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Oct. 14th, 2020
Torrei W. Kent, WA
On 2020-09-25 at 12:06 PM PDT I received an email with the subject "Completed Service" from the technician. I have full surveillance on my property and I can assure that my property was not serviced.
Shortly after around I received another email at 3:24 PM PDT with a charge for the quarterly service. This was very disappointing to be lied to about a service I did not receive but also being charged for it. I have already called and lodged a complaint but wanted to also wanted to share my experience of my 1st quarterly service as a new first time 2 year contract Aptive customer. I am very disappointed and will require any tech who services my address to request permission before any work is performed so that I can be certain I'm getting the service I am paying for.
6 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 6th, 2020
Heather Wybrow Salt Lake City, UT
I was convinced to move to Aptive from Terminex with the promise that their product would do at least as good of a job and was better for the environment. I had been with Terminex for three years and never had any spider issues - I was always pleased with the outcome. Immediately after switching, not only do I have spiders inside, but I have webs everywhere outside, which I never had before. I have had two full services with them, and still awful. They claim they do an even better job due to sweeping eves, however, this is not the case. I have been emailing them via their app for weeks, with not one response. I have sent five emails including two to the branch manager listed. Not a peep, which is why I have moved on to submit reviews. I am furious that I am stuck with this company for a year. DO NOT SWITCH - it is not worth saving $15 per quarter.
6 years ago
Reply from Aptive Environmental
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Oct. 6th, 2020
KW Studio City, CA
I wish I could give zero star on here. I search google for best local pest control company, Aptive showed up. I called while checking yelp review, seeing some bad review on here but the sale rep. insisted that Yelp reviews were filtered and asked me to check bestcompany.com, which showed a lot of good reviews. I clearly stated that my 3 stories house is sitting on an upslope, the tech. has to come inside my house to spray the side (bugs) and backyard (rats) which is 40 feet above the street level. I set up for initial service on a Monday 10am to 12 noon, follow up service in a month and then quarterly thereafter. When I provided with my credit card info., she said the $50 discount only apply to bank account debit so I have to provide my bank routing and account number. Big mistake here as it’s much more difficult to dispute a payment, don’t fall for that trap. I was told the tech. will call or text me 30 mins. prior to service. I got a email confirmation the day after my order. On Monday, I called around 11:15 just to make sure, only to be told they have already showed up earlier and sprayed the front of my house. I was furious and insisted they come back for the service. After putting me on hold for 30 mins. the rep. told me that the branch manager Taylor will call me as soon as we hang up. He never call me, only got the same old text for my service and a email that I was billed for the service. I was so confused until those techs. showed up again after 12 noon. David was holding a mop pole and Omar did all the talking with serious attitude problem. Informed me that they showed up at 9am, rang door bell with no answer, did the front and left. They only go by the route provided from 8am to 8pm and blamed the scheduler for my 10-12 app. and I should be happy that they showed up at 9am. I told them they need to treat the rats at my backyard and Omar just brushed it off by telling me they don’t have the supplies in their van to treat rats. I just told them to leave. I checked my security camera, it showed that they pulled up around 8:50am, Omar pressed my doorbell only once which I didn’t hear. David just stood there with the mop pole and his phone, cleaned a little around my garage and front door. Omar sprayed a little at the front. This was 5 mins. and they sat in the van for 5 mins. and left at 9am. The way this company conducts their business and the way they treat customers is a disgrace. Now I know why they are getting so many bad reviews on here and should have trusted Yelp. It could be just the Los Angeles location but you are taking a big chance dealing with this company. This is a long statement but I need to get my points across to help prevent more victims falling for this scam.
6 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 6th, 2020
anicllan santillan San Antonio, TX
My salesman promised my entire yard, front and back, would be treated every time they would come out after I explained to him that I have a big issue with ants in my entire yard. Our service man told us he would only spot treat. I still have a huge ant problem in my front and back yard, and I was completely mislead. I would have never entered a contract if I was informed that my entire yard would not be treated during each of my services. What exactly am I paying for if product is not being used in my yard, where I have the biggest issue? The salesman was completely misleading, and the service man did not help when we asked him about treating our yard. As of now, I feel so uneasy about your company and about the fact that I am in a contract based on misleading information I was provided. I spoke to Jarrod, a very helpful man in customer service, and he set up a free service on Wednesday with notes asking them to treat my yard as promised.
6 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 6th, 2020
Sabrina Houston, TX
This is definitely the worst company I have ever had service with! All they cared about was the sale they made. After the sale was made, they have not been helpful. Scheduling my appointment wrong, not showing up for appointments. Finally showed up and Erick did a horrible straying my house hold. Strayed my furniture, did not have me moving anything after I repeatedly asked if I need to move anything. My house was not sprayed correctly, I’ve emailed and called. Finally to get in touch with someone and giving me a hard time refunding me my money. When the job again was not even done right! I am tired of this company, And do not RECOMMEND them to anyone!
6 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Sep. 11th, 2020
Z. Hines Pearland, TX
Initially I was told that following the first treatment I would get a 2nd treatment 30 DAYS following. It has been just 14 days, and I was billed $95.00 for an unscheduled and unrequested trip to my home.
Last week a technician came by and all but insisted he perform the quarterly treatment. When I stopped suggesting and told him "no, the treatment is not yet due because I just signed up", he said he had to get okay from his boss (could have been manager or supervisor) before he could pass on the treatment.
Then today your technician shows up. When I responded to your technician at my home he specifically said he was passing by and noticed that the technician performing the first treatment did not clean the eaves well, so he was stopping by to perform "a courtesy sweep". He went as far as to tell me, without my mentioning, that he knows I only signed-on on the 18th of last month so my 30 day quarterly had not yet com.
I am completely displeased with the method of operation of this company and am seriously considering cancelling the service.
6 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Sep. 11th, 2020
