Name: Quicken Loans
Rating: 4.1

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odessa wright Lufkin, TX

I have not had any trouble or conflicts with this company. They send me a detailed bill every month & if I have any questions I can call and my questions will be answered speedily.

6 years ago

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Brittany Wilkinson Herriman, UT

Quicken Loans is a great company. They hold the mortgage on one of our investments properties. I love their customer service and how easy it is to navigate their user friendly website. I would recommend them to anyone.

6 years ago

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Kathie Bowman Lakeside, CA

I was approved for a home loan through Quicken Loans. I sent my information in online and got a call right away and the gentlemen explained everything I needed to know and more. very helpfully

7 years ago

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Joanna Hester Gilbert, AZ

Loved how everything could be done over the phone! Saved me so much time and energy. Had a great mortgage adviser who answered all my questions and led me through the entire process. Will definitely use again!

8 years ago

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ralph baker Hermitage, PA

When we went to file our federal income tax we did not have a 1098 form from Ouicken Loans so my wife called and they said that we had selected paperless form on our mortgage renewal. This is not true so she asked them to send the 1098 forms. We waited and no forms . She called 5 different times and talked to 5 different people and each time they said that they would send the forms and we never received them. Not happy.

4 years ago

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Marge Carpenter New Orleans, LA

My experience has been totally be positive with Quicken loans. They are helpful and offer good advice to their customers.

4 years ago

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Cody Freeman MA

Everything worked out great. The process was easy and was finished promptly. Jeff was my loan officer and he was a great help. Thank you!

4 years ago

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Katrina Schuller Phoenix, AZ

Very thorough and quick. Wasn't my first rodeo with a loan place. It was nice he knew what he was doing and we were in and out. Ty

4 years ago

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Patricia McLatcher Waterford, MI

Very easy to work with everyone was very knowledgeable, personable and friendly. The computer work was very easy really no issues.

4 years ago

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OG West Palm Beach, FL

The process was relatively quick, simple and easy. The loan originator was really professional and explained everything if I had questions.

4 years ago

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Scott Parker Seattle, WA

This is my second refinance with Rocket lowering my interest rate over 3 percent! Couldn't be happier with this company.

4 years ago

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Diana Leopold Deltona, FL

Everything went pretty smooth. I had a few issues but Drew took care of it. He was right on it. I would definitely recommend them.

4 years ago Edited November 24, 2021

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Danny P Ankeny Hopkinsville, KY

The communication by the Rocket team was great! And the easy to use of the web site made the process very smooth and professional.

4 years ago

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Jay V The Bronx, NY

As a first time home buyer, Mr. Guy L and his team helped me through everything. They’re very helpful and experienced. Thank you Rocket Mortgage!

4 years ago Edited November 4, 2021

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Heather Colon New York, NY

It was the quickest, easiest experience I have ever had with a mortgage application and closing. Very professional, user friendly and efficient

5 years ago Edited October 20, 2021

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Sharay Graves Detroit, MI

The company provided excellent services to meet my needs and wants. Great and effective communication was always given to me.

5 years ago Edited October 13, 2021

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Marina Stover Phoenix, AZ

My loan officer, Brad, was amazing. Very communicative and patient. The process from choosing a home to close took less than a month.

5 years ago

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Julie Vanhoy Middletown, DE

Friendly and knowledgeable associates who explain the process. This is the easiest refinance that I have ever done. Would highly recommend!

5 years ago Edited September 17, 2021

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Lorraine Secor Jacksonville, NC

I had a great experience with Rocket Mortgage They communicated with me, helped me obtain a mortgage, and the process was smooth and easy.

5 years ago

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claudia leary Round Lake, IL

I really liked the people I worked with to remortgaged my current loan. they were easy to work with and make it easy to get all the paper work done .

5 years ago

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Kenneth Marsh Hixson, TN

It is so good to not have to go to A location I ĺike being able to do everything from my home great group of people to work with.

5 years ago

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Shawn Edwards Chicago, IL

Quick and easy. The gentleman that came out to do the paperwork was very friendly and very helpful with anything we needed.

5 years ago

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Cora Deak Staten Island, NY

Rocket Mortgage is great. Very professional, efficient, quick, friendly, and so much more. I highly recommend. Thanks.

5 years ago Edited September 14, 2021

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Bunny Berglof Willows, CA

All the People at Rocket Mortgage were Professional and Courteous! They Strived for Excellence and Accomplished the Goal

5 years ago Edited September 14, 2021

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Gabriela Vaca Vista, CA

It was a very refreshing, and stress free processes from start to finish. It took less than three weeks to close the refinance.

5 years ago

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Andrea Veil Silver Spring, MD

The process was simple and easy. It was nothing like the long and cumbersome experiences of the past with other companies.

5 years ago Edited September 14, 2021

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Farrells Rapid City, SD

Everything was fine until after closing Amrock screwed up 2x paying off my previous mortgage. When I called I was assured by Rocket that it would be corrected & paid. It wasn’t. It’s now 19 days later & I’m still trying to get this paid. Lots of phone calls & haggling. Previous mortgage is pissed & hitting my credit report, & I now have to make a payment & late fees on a mortgage that is NOT my responsibility! It was a good experience but ended badly.

5 years ago Edited September 14, 2021

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Mczerwinski Boca Raton, FL

Absolutely horrible. They do NOT communicate at all. They sit on your information for weeks. It's been weeks now and we have not heard a word from them. Every time we call they tell us the same thing, we received everything and we just need to review it. The staff is unhelpful and is borderline rude. I wish we went with another company to refiance.

5 years ago

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Cody Mitchell Fort Worth, TX

Everyone was extremely helpful throughout the entire process. I will recommend anyone that is looking at a new purchase or refinance.

5 years ago

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Charles Williams Torrance, CA

This was my second refinance with Quicken Loans, and once again the experience was seamless and amazing, and closing was quick and easy.

5 years ago

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Bernard Hinson

Great experience! Very quick turn around on getting loan approved and closed. Andrew V was awesome!!! Great customer service and very knowledgeable!

5 years ago Edited September 14, 2021

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Dawn Richardson Clarks Summit, PA

It has been the best experience I have had with any lender..from start to finish! All staff was knowledgeable, friendly and helpful!

5 years ago Edited September 14, 2021

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ed hess Northampton, PA

They helped me take advantage of lower rate and went smoothly thru the process once again, as I did with them previously

5 years ago

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Jeanne Lester Ogden, UT

They are always so helpful and have great customer service. They don't treat you like a number on a quota but as a valued customer.

5 years ago

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Jess Delawyer Waukegan, IL

We can never get a hold of anyone. Tried for nearly a month to get pre-approval letter to our realtor but keep getting voicemail or excuses why they haven't sent it (miss typed, thought I did it, etc). Finally got a text and it was for pre-qualification not a pre-approval which is what we asked to complete. Thank God we figured that customer service is awful before the credit check (which we thought was already done) as we are going to go somewhere else.

5 years ago

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robert wheaton ,

They stated off by lying on how they contact you, i put limited info in about them getting me the info VIA E MAIL ONLY !!!!! and 3 seconds after i hit send my phone rings and its them...going into his speech, i told him I'm on a zoom call for work and that's why i did it this way but now they are coming 3 seconds after i hit send...???? I personally don't do business with anyone who starts odd by NOT being honest in a first attempt to get my attention. so, off i go to another company to refinance my home.. i find it very hard to understand 3.3 START AVERAGE,. HUMMMMM

5 years ago Edited September 14, 2021

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kyle graham Anchorage, AK

WATCH OUT CONSUMER!! This big time company will is ready to jerk your chain (and wallet) all the way to the bank. Your “good faith” commitment means you have committed to new and unadvertised fees while the process stalls and the fees continue to add up. Much later, you will be re-discovered and asked to pony up more money because you as the consumer – did YOUR part. Save your time and money while you still can. It’s not quick and you should expect to pay more than you planned.

5 years ago

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Zebulen Pike Scottsdale, AZ

Quicken Loans, took all of my documents, told me everything was good.Did a verified approval. I made a $50k non refundable deposit. They charged me $500 non refundable deposit for an appraisal fee. 12 hours later they denied my loan. Stated that they could not contact my employer. Gave me no option to correct. I re applied with US Bank, approved and saved me 100k over the term of my loan.

5 years ago

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Kevin Hendry Fort Lauderdale, FL

started process in Jan 2019 ,after 6 months ,multiple repeat upload of requested documents ,they continued to drag their feet, lost 500 dollars on appraisal fees , worst experience I have ever had!! Steer away from this company ,

5 years ago

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R Seiber Bell Buckle, TN

In my experience, I found Quicken to be a very negative experience. My loan was approved, appraisals done & close date for this Friday 4/17. On 4/15 I receive a call, 2 days before close, from Rich S who informs me that my loan is not going through b/c Quicken will no longer fund jumbos. This is after everything was set up for close. An incredibly bad experience badly handled by management. Lesson learned: Quicken will not honor its commitment.

6 years ago

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Faith Govey Walnut Cove, NC

They were extremely helpful and fast. They have the least amount of paperwork for a mortgage than I have ever seen and it is my 5th one.

6 years ago

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Gita Los Angeles, CA

Stay away from QuickenLoan becausr price gouging with over charging the closing cost without informing you in the beginning. The banker made everything looked perfect by manipulating the numbers. He rest assure all the cost after running my score and all of a sudden at the time of signature i figured that he hid $12,000.- cost. Waste of time, no integrity and misleading information. Watch out, go to other lender. This co. Is not trustworthy.

6 years ago

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Clark

I have received, and still do hundreds of calls from this company over the last 18 months over a re-finance of my home. I passed on doing the refi; But "They" continue the calls. I have blocked about 10 ph numbers, yet they keep using a different number; I just don't answer the phone if the caller does not have caller ID. They are an absolute nuisance

6 years ago

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JsAZ Tempe, AZ

Have excellent credit rating (790) and have never missed a payment in 30 years. Tried to obtain jumbo mortgage. Underwriting made arbitrary requests for information that was not pertinent. Nearing close, did classic bait and switch. Offered $2000 lender credit as initial offer, decreased it to $1400 at time of close (figuring I wouldn’t walk away). I did walk. I refuse to support a company with borderline ethics. They also use their own title company and rates 30%higher than others Don’t believe what they quote at offer. Don’t do jumbo loans. Stay clear

7 years ago

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Filipe Kew Gardens, NY

They are the used car salesmen of mortgages. If you know exactly what you are doing they might be good. If you are new to Mortgages be prepared to get MISLED, LIED TOO, AND CHARGED THE MOST AMOUNT POSSIBLE. This is a terrible company. They are popular because they spend a fortune on advertising. They will mislead you and over charge you whenever possible!

7 years ago

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dvancil Valley Center, CA

The lender's fees and resulting closing costs through Quicken Loans/Rocket Mortgage were 7X ($21K versus $3K) the costs quoted by several other lenders. Additionally, the appraiser selected by QL (at my expense) did nothing more than regurgitate the current Redfin and Zillow estimates and completely neglected upgrades such as a 10kW solar array and 20 gal/minute well (both very key and valuable items in our area). Finally, the other lenders all beat QL's interest rate by an average of 3/8 of a point.

7 years ago

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Michael C Finlay

They have always had our best interest in mind, when they could do a better rate on a existing loan they contacted us with the offers

8 years ago

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Sylvia Horner

I have been able to re-fin at least twice now and it was a easy process. I am able to go online to see where my money is going.

8 years ago

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Gia Regina Waco, TX

I tried Quicken loans for a home mortgage however the representative we had was terrible. The mortgage amounts kept changing for some unexplainable reason. I would fax information just to be notified that they did receive it.

4 years ago

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Richard Pollock Oak Park, IL

Relatively easy process and competitive rates. When I processed my last mortgage with them, the process took longer than I anticipate. The process was pretty simple and the mortgage handling once it was setup was simple.

4 years ago