Name: Quicken Loans
Rating: 4.1

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DL Georgetown, SC

When first purchasing our home, we had a great experience. When we refinanced, that is when we began to have problems. Quicken Loans not only took nearly 7 months to close but also showed us that they have no basic decent business practices. When we finally were closing, our lawyer showed us that we were charged twice for a 2nd appraisal that did NOT happen. When I brought this up to Quicken Loans, they thought an acceptable solution would be to give us back less then half of the cost of the double appraisal fee and for them to keep the rest... For example: When someone steals $100 out of your pocket and offers you $25 back... To my husband and I that is unacceptable business practices. When I asked them why it took nearly 7 months to close, I was met with "there was miscommunication". When I asked why we were receiving less then half of the money back that we are owed, I was met with "that is all that was approved and there is nothing else that we can do". UPDATE: They finally redeemed themselves after I felt like I had to fight for them to do the right thing. We eventually were reimbursed for the correct amount. I will say most of the people we worked with were amazing people and we did have such a great experience when first purchasing our home. My words of advice would be to triple check the paperwork so you don't have to ask for refund of any kind.

5 years ago Edited September 14, 2021

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Bill Stoops ,

Rocket delivered as promised on all the important metrics of a refinance. It was slow, about 2 1/2 months from initial discussion to closing. But we made a change to the program, and I assume COVID and sheer business volume impacted span time. The issue for me was Rocket making three Experian credit checks in two to three days, that will remain on my credit report as inquiries for 25 months. My FICO Score 8 as reported on Experian dropped 18 points, and I can discover no other likely cause than the several inquiries. Rocket, as well as MyFico.com, says several credit checks in a short time for one issue like a refi do not hit your FICO score. Well, you cannot prove that by what happened to me. Then, let's consider why Rocket finds it a process requirement to hit a prospective client's credit three times in two to three days? What can they expect to learn? What is deficient in their process? I have a lengthy email thread with a Rocket disputes person, and we are at loggerheads. I told Rocket I would be posting "elsewhere", and they said they would respond. I hope so. Nothing else has worked. I would use Rocket again, but only if I had a very solid and long established credit history. They haven't really damaged me. But let's say someone was in the mid to low 700's....different story.

5 years ago

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c. Hayden

This was the easiest mortgage i have ever done. The quicken loan team i had was out in Michigan and they were outstanding during the hole process, it was all so easy and the whole process did not require that i had to leave my home to do anything.

6 years ago Edited September 14, 2021

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edward reese Hyattsville, MD

Best experience I've had with multiple lenders. Quick easy and they worked with me the entire way making the process easy! The loan products were simple and convenient and ultimately saved me a lot of money with my refinance.

7 years ago

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Michael Henley San Jose, CA

This was the fourth time I have done a RE-Fi. I answered some questions on the initial 25 minute phone call and was approved. I emailed my 1040, Drivers license, 1099s. An appraisal was not needed. The notary came to my home for the closing. The entire Re-Fi took approximately 3.5 weeks. I still can not believe it was that simple.

9 years ago

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Mario Martin Montgomery, TX

A few years ago I had finally decided to purchase a home. I had involved myself in extensive research for a mortgage company. After speaking with several representatives for the right mortgage company, my frustration had gotten the best of me, and heightened my anxiety level to the point that I just (nearly) gave up. It wasn't until one late night I saw a commercial about Quicken Loan and the next day I made a call, scheduled an appointment to meet with a representative the same week. Of course, there was a lot of hesitation, mainly because of my past "mortgage company" experiences, I expected more of the same. Needless-to-say my meeting with Quicken Loan was unexpectedly positive. The representative explained the process and paperwork, and I was approved with a better than reasonable rate. Not only was I able to purchase my home, my entire experience was unbelievably stress free.

4 years ago

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Pickgrinder North Las Vegas, NV

I was trapped in a loan with Midland Mortgage out of Oklahoma. They bought my loan when B of A sold off their lender side. Unfortunately, Midland Mort did not support Nevada. Their attitude was a real bummer too. They expressed no interest in helping me. My plans to refi were shot. Until my dad suggested Quicken Loans. My experience with Quicken Loans has been nothing but positive. They are professional, patient, and considerate. I have been in good hands with their team since I moved lenders.

4 years ago

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E Jester Baltimore, MD

Quicken Loans which is now Rocket Mortgage provided excellent customer service on my closing and processing of the loan. Actually, the process was easy considering I had done it with NFCU i was aware of what to expect. However, having the convenience of conducting the closing in my dining room was spectacular. I couldnt believe we were going to do it there but we are in a pandemic. The interest rate of 2.78% was very feasible to manage and my monthly payment was bearable. I thank Rocket Mortgage for the servicing of my mortgage and the ability to breath freer month to month. Thank you.

5 years ago

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J9softball Greensboro, NC

I have been with quicken for years now and have had a great experience. From start to finish there were never any issues that were not resolved quickly and efficiently. Anytime I have needed to call the customer service reps have always been knowledgeable and helpful. The only thing I do not like is that I get a lot of calls from them wanting me to refinance even when I tell them I’m not interested and to remove me from the list. Other than that I would use them again and recommend them to anyone looking to buy or refinance.

5 years ago

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SBM Albuquerque, NM

We recently refinanced our home, and I am so happy that we went with quicken loan they were great through the entire process. Very invested making sure we had the correct paper work, following up with if we had question. Even when we didn't have question they would follow up to make sure everything was going ok on our end. I would defiantly recommend them for your next home loan.

5 years ago

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Ashley Pleasant Grove, UT

A few years ago while living in Las Vegas we did a home refinance through Quicken Loans and were very surprised at how easily the process went. The rate was excellent for our given situation. The customer service for our was always a pleasant experience and questions were always quickly met and the wait time of phone calls was always short. We were once 5 days late on our payment and they were really good to work with. I would highly recommend getting your home refinanced through Quicken Loans.

7 years ago

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Tim Berrett American Fork, UT

We did a refinance with Rocket Mortgage and Quicken Loans several years back. The process was completely online. It was simple, elegant and smooth. We locked in at a great rate and have been satisfied with the way we have been treated as customers since. They do many little things well and have created an very satisfying customer experience for us. Would recommend.

7 years ago

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Dave Craswell

The company was proactive and very responsive including weekends (super bowl) and late nights. Adam was super as he treated me with as a close friend and was genuinely concerned about my home purchase, way to go!

4 years ago

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Joe F Cortland, NY

Much faster than anything I had done previously. I was kept informed and knew where everything stood at any point in time. Would highly recommend an will use again if I have the need in the future.

4 years ago

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Claire Brown Celina, OH

They were great to work with but I didn’t like how pushy they were at the beginning of the process to get our information. We repeatedly told them we didn’t want to pull from our retirement accounts to pay for the house but they kept insisting on having that information.

4 years ago

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Tonja Medbery

The people we worked with were wonderful. Everything was laid out step by step and progressed smoothly. From the start to the day we received funding was about 2 weeks. I would definitely is them again.

4 years ago

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Beth Newvine Marlow, OK

I find it interesting that I was told that it would be 10 days to close, twice, a week apart, and when I provided a closing company for the legal review of the abstract, the next day I received a closing date.

4 years ago

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Wiley E Pipkin Meridian, MS

The refinance process went fairly quickly and smoothly. The only negative aspect of the entire evolution was related to email questions that I submitted via the refinance page. If memory is correct, i submitted 2 or 3 questions via your email link. None of the questions was ever answered.

4 years ago

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Robert Heffron

Working with Kody D was a pleasure. He answered all of my questions satisfactory and made an otherwise trying experience painless. I would recommend Rocket Mortgage and Kody if I have the chance.

4 years ago

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kenyatte charley

Nick K is the man!! He single handedly took care of any questions or concerns no matter the time and was always courteous regardless of the situation. He definitely made my experience a pleasurable one.

4 years ago

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Kevin Labruyere Durham, NC

Was a great experience working with Rocket from start to finish. They actually helped me get some credit issues from my passed get cleared up by showing me what I needed to do. It was an easy refinance.

5 years ago

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Claire Cifarelli Bethlehem, PA

The process was seamless start to finish. Andrew V. was knowledgeable, professional and extremely helpful. He was available to answer all my questions. I highly recommend with 5 stars.

5 years ago Edited September 14, 2021

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Renne Midling Augusta, GA

I wrote a review the first time I opened this. I shouldn't have to write it twice. The people we worked with were great. They were always there when we needed help. The lawyer was not that great, she was a bit aloof

5 years ago Edited September 14, 2021

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Mark Johnson Rock Springs, WY

The people are fantastic to work with. The process is so easy because it seems they do all the work. And the speed at which everything gets accomplished is absolutely amazing!

5 years ago

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Patrick Bernardino Elk Grove, CA

I am glad I switched to Quicken Loans. They exceeded my expectations. I would recommend Quicken Loans to anyone who is planning to buy or refinance their home. My experience with them is above excellent. Thank you so much!!!

5 years ago

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Steve Massey Plano, TX

Although the rates were great and origination/loan officer was great, the PROCESS is unfriendly for many older borrowers who might be less “tech” savvy. Also, the process encumbered the applicant (me) to coordinate communication between operating groups. I heard too many times, “you’ll need to talk to your Loan Officer…”. NO! Talk amongst yourselves and address my question or issue. Finally, sometimes your process assigns a “to do” to the applicant, yet it falls outside allowables. For example, I received a request for wire instructions for “cash out”, but the amount exceeded Quicken’s /Rocket’s allowance to do it online! I should NOT have received the task online and couldn’t remove it from my to do’s??? And why does this reply auto-populate with “Amazing”. That is NOT my reply!

5 years ago

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Lavera Crowe Indianapolis, IN

The process was easy to understand. When I had questions they were answered with full transparency. Every person I worked with was knowledgeable and ready to serve me as their customer. Thanks

5 years ago

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Robert Costantino North Bergen, NJ

George was extremely helpful and always kept in contact with me no matter what time of the day and he acted like it was always a pleasure to talk to me. I wish I remembered his last name. YOU NEED TO KEEP GEORGE WITH YOUR COMPANY. Excellent Employee

5 years ago Edited September 14, 2021

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Sue Steggell Saint Clair Shores, MI

People were professional about getting our loan approved. The call menu to get you to a person, gave me the run around, which was very agitating. Overall, great to work with the people.

5 years ago

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kathy hamm El Cajon, CA

I liked the online experience and most of the people that we dealt with. If I were to fix one thing it would be communication. There were things that we did not understand. Lee B was amazing.

5 years ago

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Tears Day Middle River, MD

This was the bests & easiest experience working with quicken loans. My loan representative Kyle was the best ! He made sure I got just what I asked for . I would definitely recommend anyone to use quicken loans .

5 years ago

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Stuart Spellum Ontario, CA

It started with Kevin T. Who, believe it or not, was quite professional. He was helpful and made the process uncomplicated. Everything else ran like clockwork. Thanks, Everyone

5 years ago Edited September 14, 2021

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Kimberly Mengual Ellenwood, GA

Everyone did a great job guiding and helping me through the process of being a first time home buyer. I honestly have no complaints and would definitely use quickens again in the future!!

5 years ago Edited September 14, 2021

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Marcy HEss Glendale, AZ

What we were told in the beginning was not how everything came together. We must have dealt with 15 to 20 different people through our whole refi. I was constantly being called and texted for info I had already given them. I have to tell you I was not comfortable in todays day and age about all these people having access to our private information. You should start out with one person and maybe two at the most.

5 years ago

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Leticia Diaz Channahon, IL

I didn't like how my loan changed from the initial start compared to the end. I understand why it changed but I didn't like that nobody reached out to me and said hey the loan is going to change and this is why... There really wasn't a full communication between quicken loans. I had to be the one hunting after why did this change? What's taking so long? Who is this guy?

5 years ago

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Kathleen Heath Susanville, CA

I was very impressed with my entire experience with Quicken Loans. My loan officer, Tony B., was extremely helpful throughout my entire refinance process. I couldn't have asked for a more seamless transition.

5 years ago

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Joe Klinkhoff Fountain Hill, PA

It was very simple and easy to inititate. The list of TO DO was manageable and well planned out. Submission was simple. My only concern was my closing costs were supposed to be "minimal or non-existent" and I wound up paying almost 1K out of pocket. Otherwise it was an great experience

5 years ago

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Mark Bower Breckenridge, CO

This was my 3rd re-finance with Quicken loans. While their people were always polite on the phone, everything was met with bureaucratic impersonality and slow service. My initial contact person sprinkled his conversation with religious references ("have a blessed day!" "Bless you!") that might be well-received in his social circles but are not my way of doing business. Although I am well-known from three prior finances, the demands for documents were endless. I sent everything quickly. Then, a month later, they would say "Your documents are more than thirty days old. Please send fresh documents!" That happened three times! It took 5 months. We closed, eventually, but it was a long, slow, unpleasant haul. NOT recommended.

5 years ago

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Richard Fallon Naugatuck, CT

The only problem I have with QL is their selling tactics. I went on line looking at possibility of refinancing because of the loan rates. I received calls, almost non stop over a two week period using tel# 203-390-6040. After listening to first call I told them I was no longer interested. I did not answer the other annoying calls. I suspect their sales force are on a strict Commission basis. Such aggressive solicitation . if they don't get responses after a call of calls send one mail solicitation. That's enough.

5 years ago

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George N Atkinson III Haslet, TX

We have refinanced at strategic times as they have good people who call when the interest is low and it will advantageous for us to move on it. The whole process is very smooth with personnel that make it easy for us.

6 years ago

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Gregory Talley Chesapeake, VA

Not pushy. Take great care of Veterans and our family, and take care of a lot of fees. Great rates. They are all very courteous. Excellent communicators. They are the best and won't sell your loan to another company.

6 years ago

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c. Hayden

pretty good, but they need to be more up front with the forms and information they need to collect all at the same time, instead of every couple days wanting something else.. It gets to the point of frustration and the thought of pulling the plug on the loan..

6 years ago

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KReeder Jamaica, NY

Dealing with Quicken Loans reminds me of the expression that ". . . in the desert, the voice of God and the devil are barely indistinguishable". Their tactics are seemingly very friendly and concerned and helpful but only mask the bulldozer tactics that quickly get you to lock in a loan the for the maximum amount and highest interest rate leaving little time to really think through the process. It's a similar approach as taken by car salesman. It is only an impression of helping. I've been through the process twice and again recently after making an innocent inquiry into lowering my interest rate. This inquiry resulted in my credit score being decreased by 20 points. Then a different loan officer calls and interrogates me about my expenses and then I was sent a mortgage application which I did not initiate. I will not deal with Quicken in the future.

6 years ago

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Jennifer A Wilson Tullahoma, TN

Loved quicken.. we had no issues at all, gave them everything they needed when they asked and stayed in touch with our team. Closed on time with no issue. Will use them again Creighton and the team where amazing..

7 years ago

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A.Patterson Powder Springs, GA

Went through Greg B. Process went through very quickly and he was great to work with from start to finish. Always called at the scheduled time and followed up as promised. Great experience!!

7 years ago

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Lisa Wolfe Port Orange, FL

I would never use this company again. You start out with one person saying they are going to handle your loan from start to finish. however, that is not true. they will have a "team" of people bombarding you with calls and emails. it was so ridiculous. one hand never knew what the other was doing. they charged us $500 for an appraisal on a house we never got! no, they do not refund your money. their rates are competitive but their loan costs are higher than other places. we got a much better deal elsewhere but if they had not driven us crazy with all the calls n emails, we would have stuck with them. and we would have wasted more money.

7 years ago

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Janice Cumming, GA

This experience with Ql was very easy and all that handled my loan process was very professional and exceptional with customer service everything was handled and it was all done in 30 days. Very happy with the experience and would do it again

11 years ago

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Amarie Rodriguez Spring, TX

I have been with Quicken Loans now Rocket Mortgage for years and they are a great Company. They have your best interest at heart. I have refinanced twice and each time with a much lower interest rate. If it’s possible and benefits you they will do everything they can to make it happen. I highly recommend them.

4 years ago

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Hendrix Held Macomb, MI

My sister-in-law had recommended Quicken Loans to me when I was setting out to purchase my first home. I contacted them prior to house shopping and they helped me with the entire process. I appreciate their time, dedication, and knowledge with guiding me into my first mortgage.

4 years ago

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Carnan Fort Collins, CO

We recently refinanced our home through Quicken Loans. We originally tried to go with someone local, but they admitted they could not beat the rates that Quicken Loans were giving us. The process was very quick and efficient. They came to our house to do the signing. It was very easy.

4 years ago