Name: AmeriSave Mortgage
Rating: 4.6

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Verified Customer

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Jim Hudson, NH

My initial experience was very satisfactory although there were some bumps in the road the initiator of the process was always within a text or email to correct the process not sure how it would have gone if not for him but overall a satisfactory experience

6 years ago

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Verified Customer

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Yolande Hollywood, FL

Saved me money. Process was quick and didn't cost me much to do. I was able to save on my mortgage and received Money back as well as escrow process was taken care of and easy

6 years ago

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Verified Customer

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Peggy Prattville, AL

Process time was quick, around a month. Mr Originator and rep always quickly answered my questions. Originator explained whole process to me in a way I could understand everything

6 years ago

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Verified Customer

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Abhishek Winter Garden, FL

I am glad I chose AmeriSave. The rates are competitive. The process was very simple. Everything was well document. Everything is online. I really love the online portal. The loan associate was very good.

6 years ago

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Verified Customer

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Thomas Raleigh, NC

AmeriSave has reasonable rates. Everything has gone smoothly. He is always responsive to questions. I was little disappointed that I never got the papers that I requested but it didn’t make a difference at that point.

6 years ago

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Verified Customer

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Mary Stockton, CA

They have addressed all the issues I have had whenever I had questions. It took much longer than I had expected because of the pandemic and everything is slowing down but they were easy to work with and got me information when I needed it.

6 years ago

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Verified Customer

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Brandon Gwynn Oak, MD

I was referred to Amerisave by a friend and I am definitely glad I chose them. They are very responsive. Pretty much everything is online which is convenient and it works around your time.

6 years ago

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Verified Customer

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Gary Allen, TX

Obtaining the loan was pretty easy with the online website that is well thought out. They usually get back to me the same day when I had question. The discount rate is good as is the origination fee. It was a good experience.

6 years ago

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Verified Customer

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Daniel Glendora, CA

Best price and good process. It is very quick and easy. You just follow along with the computer. There are personal touches like test messages and they follow up. Also I saved a lot of money.

6 years ago

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Verified Customer

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Todd Fort Lauderdale, FL

Their website was nice and easy to use. I always knew where I was in the process. They always answer the phone or call be before I even had to call them. It is a great experience.

6 years ago

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Verified Customer

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Cece Columbia, MD

I went with them because they have good interest rate and also we had a mortgage with them before. The initial process was very easy. The person who took my application was wonderful to work with. The person who it was handed off to was not as positive.

6 years ago

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Verified Customer

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Anonymous Virginia Beach, VA

My broker was great but I had to wait too long after I dealt with them and the next person did not communicate well and the loan went horrible, they need to get better customer service.

6 years ago

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Verified Customer

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Robert Moscow, PA

They did me a great service and I am grateful for it. The two individuals I deal with were always there for me, answering questions and providing support. They are a very reputable company. They closed it quickly.

6 years ago

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Verified Customer

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Guthrie Prosper, TX

They have very good customer service. I was able to communicate with them over text, which was convenient. Obtaining the loan was an easy process. They did a good job. I am happy with them.

6 years ago

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Eddie Bragg Morristown, TN

When we thought of the possibility of refinancing our home, a lot of questions came to mind. Do we stay with our current lender or explore what is available today. We tried with our current lender and did not get good vibes; like it was a bother to ask. After research, and many calls, I clicked on AmeriSave and things started to happened. Ken called and I gave him our information; he offered a great loan rate and the streamline process began to happen. A few days later Sabrina the processor called, and in a day Joey was calling to set a closing date. Professional, courteous and very well presented from the start to the final paper signing. This is the way it should be; WHAT A TEAM! Thank guys, Eddie and Rosemary

6 years ago

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John Wayne Stephens High Point, NC

I recently refinanced my home with Amerisave Mortgage, Brandon D represented me for the processing steps. This was a trouble-free refinance ending with a great interest rate.I thought I was going to have trouble proceeding with the loan because during the time the processing was being done I ended up with covid 19 but everything continued along smoothly.. I think I might have been the first virtual refinanced closing ever and John G took care of all the signing the processing and getting me the paperwork and having me sign it , he followed all the safety protocols for safety from the virus.I can't thank AmeriSave and everyone concerned all the way to the processor making sure everything was correct for closing. I love my new interest rate thank you John Wayne

6 years ago

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Verified Customer

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Guy berry Detroit, MI

Excellent customer service Understanding to your needs stay in communication with you throughout the process and will take you step-by-step to complete the process

4 years ago

Reply from AmeriSave Mortgage

Hello, Guy Berry and thank you for allowing us to serve you! We also thank you so much for this great feedback! We love to hear about the great experiences our customers have at AmeriSave. We look forward to helping you again in the future and appreciate your business and the review!

Mar. 17th, 2022

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Verified Customer

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Anita Chicago, IL

Amerisave is the best company I have ever dealt with. My refi process was easy and fast. The representative that helped me was knowledgable and reachable at anytime.

4 years ago Edited March 11, 2022

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Verified Customer

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Elizabeth Henderson, NV

I found that everybody was very communicative and the section for the web portal was very easy to navigate. They were very helpful whenever we needed them.

4 years ago

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Verified Customer

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Mary Radcliff, KY

They answered all my questions.They were a very organized business which is appreciated when one is trying to refinance or if they needed a loan it would be straight forward.

4 years ago

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Verified Customer

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Leah Augustine Las Vegas, NV

My loan was immediately sold. I hardly received the fort bill before I received notice that my loan was sold. This can trigger a cycle of multiple companies owning my loan who all present with differing requirements such as escrow account requirements

4 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate your feedback. Unfortunately, we do not have enough information to reach out to you directly. Will you please contact our Customer Care Team at your earliest convenience so that we can assist you in getting your concerns addressed immediately. Please contact our Customer Care Team by calling 1-888-700-4026 and/or by sending an e-mail to resolutionteam@amerisave.com. We look forward to speaking with you. Thank you

Feb. 1st, 2022

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Verified Customer

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Anonymous Charlevoix, MI

It is a good deal interest wise. They were good to work with. Our agent was there to answer questions and explain. They knew what we were looking for.

4 years ago

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Verified Customer

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Dr. Mary Ward Grovetown, GA

Not sure of AmeriSave "as a whole" but Janie & Forest as mortgage counselors were *amazing*. They guided well and were very professional at *all times*!

4 years ago

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Verified Customer

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ETHEL NICHOLS Stephenson, VA

Being a first-time refi person online, I did not know what to expect. However, the process went very smooth. The staff at AmeriSave Mortgage was very professional and helpful. Process was seamless.

4 years ago

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Verified Customer

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Daniel Charlotte, NC

So far everything has been very easy. The team is responsive to any request. They are very fast. Everything is done online, so that is very simple and clear cut.

4 years ago

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Verified Customer

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Kaycie Simpsonville, SC

Brilliant officers who make the process easy. He was the most down to earth person I spoke with from several companies. They are touch with you for every question.

4 years ago

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Verified Customer

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Kyle Talking Rock, GA

Using amerisave is quick, easy and pain free. They returned all our emails and answered our phone calls. They do everything they say they are going to do.

4 years ago

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Verified Customer

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William Lutherville-Timonium, MD

Loan processor was very professional. She was very courteous and patient. It was well explained why some documents were needed. I was very pleased with the communication.

4 years ago

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Verified Customer

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Kevin Overgaard, AZ

They were pretty easy to work with and quick. They could have done a little better letting me know the status but that is my only complaint. It was on time and efficient.

4 years ago

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Verified Customer

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Dennis Punta Gorda, FL

Susie was an excellent employee who did a fabulous job for us. They take the time to learn who you are and what you are trying to achieve. It is convenient too.

4 years ago

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Verified Customer

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Virgil Self Orlando, FL

We did our refinance all online except the final paperwork. We are older and not particularly tech savvy. We got through the process with help from the folks at AmeriSave.

4 years ago

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Verified Customer

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Troy Belews Creek, NC

They did a great job. It was easy. They were responsive to any request we had. They were quick to answer the phone the first time we called. They did a great job.

4 years ago

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Verified Customer

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Abdul Elgin, IL

Kathleen was very good. She was very professional. She understood my needs. There were a lot of documents. I think that part could be improves. It was a good experience.

4 years ago

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Verified Customer

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Grace E Botwright Saginaw, MI

It was driving me insane that they kept asking me for the same stuff over and over again. They couldn't get their act together on some stuff. They are pretty good at customer service. I am still glad I did it.

4 years ago

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Verified Customer

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Maria Galvez Hernandez Modesto, CA

Amerisave is a very fast and efficient with best rates I could find. It almost seemed too good to be true. I'm very happy I decided to go with Amerisave.

4 years ago

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Verified Customer

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Mike Oosterhoudt White Springs, FL

All went well my loan officer Leon B was great had only one glitch that was with the closer I had to reach back to Leon to get the loan back on track to get the loan to the finish line!

4 years ago

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Verified Customer

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Anthony Doehler Old Bridge, NJ

Bottom line AmeriSavegave has Great Communication , got me the rate i was looking for and fast to close on my loan. Jonathan B made it Happen ! Thank You !

4 years ago

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Verified Customer

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Ralph Glenshaw, PA

Everything was easy. Any questions I had were handled really quickly. They were helpful and very proactive. I have no complaints whatsoever. They were excellent.

4 years ago

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Verified Customer

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J Rio Rancho, NM

When I needed assistance or had questions, they came through and made it easy for me to understand. They are respectful, patient, and understanding of my needs.

4 years ago

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Verified Customer

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Awilda Orlando, FL

They are very good. They were very patient with me. Everything was good and smooth. There was a little bit of a bumpy moment but we were able to fix it.

4 years ago

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Verified Customer

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Charles Chelsea, AL

Suzanne, my loan consultant, was awesome. She helped me through the whole process. They were constantly there to answer my questions. The rates are very competitive.

4 years ago

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Verified Customer

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Kamille Oxon Hill, MD

I don’t have any regrets using amerisave. It was an easy process. It was very easy to get in contact with customer support representatives. They were helpful.

4 years ago

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Verified Customer

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Amber Scottsdale, AZ

I chose AmeriSave because of their customer service and the quick response time from the loan officer. They were quick and always available. I am glad I did it.

4 years ago

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Verified Customer

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Michael Welchman Cape Coral, FL

It was good until the interface and actual use of their website was revealed. It is not intuitive nor is the bi-monthly payment option. I dont even think its leagle for them to continue to charge me interest on money that I dont owe them if I pay that way. I would not use them again.

4 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate your feedback regarding your mortgage experience. It is very important to our company and we value the information that you have provided. If further assistance is needed, please do not hesitate to contact our Customer Care Team at our toll-free number: 888-700-4026 or by email at customersatisfaction@amerisave.com.

Nov. 8th, 2021

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Verified Customer

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Paul Austin, TX

I have made my first payment so don't have a benchmark to compare to. I never received my account information so that I could setup my online banking and only found out when I received letter explaining mortgage is now with your Corp

4 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Nov. 1st, 2021

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Verified Customer

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grayer margaret Macon, GA

my experience with them was very good. they were patient with me and was very helpful with walking me thru using the computer to making the loan and closing on the loan.

4 years ago

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Verified Customer

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Marcus Detry Miami, FL

Lauren F. was absolutey phenomenal in walking us through the entire process and supporting us through a delayed closing. She is a major asset to the company!!!

5 years ago

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Verified Customer

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John

Most of the questions and forms were able to be done online until the final closing. It is very easy. Everyone seems to know what they are talking about.

5 years ago

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Verified Customer

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Robert Colleyville, TX

All questions were answer. People were available to answer questions. There were many lengthy questions, that is the only negative. Everything else was excellent.

5 years ago

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Verified Customer

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Brandon Lawrence, KS

We are glad we did our financing with Amerisave because it is easy and Juliane was great to work with. Everyone was kind and patient. It was made clear and simple for us.

5 years ago