Name: AmeriSave Mortgage
Rating: 4.6

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Verified Customer

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Michael Heber City, UT

The person I worked with was the most genuine person that I’ve talked to. I wasn’t pressured. He just asked what I wanted and found a loan that suited my needs and guided me through the whole process. He was also always easily reachable.

5 years ago

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Verified Customer

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James Trimble, MO

The person I worked with, Christopher, was always very responsive. The only time he didn’t reply the same day was when he was sick with corona virus. The response time was fast and the information provided was quality. Everything was great. I have no complaints.

5 years ago

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Verified Customer

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Robert Wilmington, OH

Overall they are really good. There was some confusion at the end with sending checks but it was very easy and a simple refinance. They seem to have the best rates. Heather was very informed and easy to get a hold of. I am happy with my experience.

5 years ago

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Verified Customer

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Marsha Midlothian, VA

I really like that I could complete my application online. It was a fairly easy process and the only issue I had was my loan originator got sick in the middle of the process. It slowed things down a little bit, and I was confused because no one communicated he had gotten sick. Aside from that, she was very prompt and would call or email me back immediately.

5 years ago

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Verified Customer

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Joseph Langhorne, PA

We were looking to capitalize on lower interest rates and we're definitely glad we went with them. They have a portal that is easy to use and the folks that we deal with are available and accessible throughout the whole process.

5 years ago

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Verified Customer

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Joyce Newport News, VA

They were very quick, efficient, and handled everything well. They knew all the answers to questions I had and they were just fantastic. They had my process finished in a month and a half. The whole experience was just fantastic.

5 years ago

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Verified Customer

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Monette Auburn, WA

A friend referred me to AmeriSave and I used them for my refinance. It was a quick, easy, and simple process. They always updated me with the status of where things were at on the website. They always get back to me when I have questions.

5 years ago

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Verified Customer

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Madison Copper Hill, VA

I'm glad I went with AmeriSave because they offered me the best rates and service. They were very prompt and helpful throughout the whole process. The process was very easy and they always provided me with accurate information. They are very trustworthy.

5 years ago

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Verified Customer

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Anonymous Lady Lake, FL

One of AmeriSave's representatives reached out to me and gave me a better deal than I thought I'd get. They were very convenient to use, but there was poor communication once I was in the middle of the process. I wish they would communicate better because it's hard to get a hold of anybody.

5 years ago

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Verified Customer

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James Tampa, FL

I did a lot of research on other mortgage lenders and AmeriSave was able to provide me with the best package and rate for what I was looking for. The individual we worked with gave us exceptional service and had a wonderful response time. It was so easy to do everything electronically and they made everything straightforward and simplistic.

5 years ago

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Verified Customer

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Benjamin Tanner, AL

I chose them because our refinance rates in the spring. It was easy process I guess that they had my information already so I didn't have to do a whole lot of extra work and their rate was pretty good. I believe Amber S was my person in charge of my loan and she was just very helpful and she didn't waste my time.

5 years ago

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Verified Customer

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Gregory Prince George, VA

it was speedy and it was effortless on my part and Josh was very knowledgeable about the whole process for me. Customer support was knowledgeable on everything I needed and when I did have to email them they get back with me in a timely fashion. I was referred to AmeriSave by a friend and I'm very pleased that I did.

5 years ago

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Verified Customer

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Keith

They are very friendly at this company. It was easy dealing with them through the internet. They were also easy to get a hold of over the phone. If I had any questions, they were very professional and had every answer I needed.

5 years ago

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Verified Customer

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Anonymous

They always got back to me in a timely manner. The loan process was much faster than the originally projected time since they were so responsive to my documentation. They were timely and able to solve issues on the first try.

5 years ago

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Verified Customer

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Aaron

My mortgage specialist was very friendly. They offered me a competitive rate. There were a lot of steps throughout the process and many pieces of evidence I had to submit. There was a lot of back and forth, but it was still a good process. They were very good at staying in touch.

5 years ago

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Verified Customer

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Kody

Customer service was very quick to respond and clear as to what I was getting myself into. They are very trustworthy and had transparency. One issue I had is I paid my property taxes through my mortgage refinance, but it hasn't posted to the county yet. I'm just trying to find where my payment is.

5 years ago

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Verified Customer

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Greg

The process was professional. They ask all the right questions and did their due diligence so they will be around for a long time. They do their due diligence to protect themselves but still give the customer a good product. They are prompt to respond to any question.

5 years ago

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Verified Customer

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James

I think the key to any loan application process is the loan officer and Jill did a wonderful job. I can’t speak for others’ experiences but if you get Jill working for you, I think you get a first rate professional. Every time I called, I either got Jill directly or she called within an hour to get to my questions. It was excellent.

5 years ago

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Verified Customer

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Noneya

Amerisave followed through on all of their promises. I got the best rates available and the lowest cost to close. Michael was very informative as you could tell that he has been doing this job for quite some time now. Very reliable, honest and trustworthy!

6 years ago Edited September 14, 2021

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Verified Customer

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G

AmeriSave seems to be the best and they worked out for me. Basically everything is done online so as long as you are comfortable with that, it is fine. They gave me three contact numbers so if I had any questions, I could contact anybody.

6 years ago

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Verified Customer

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Gregory Hayward, CA

Everything is top notch. There was limited documentation, all the document they asked for, I provided. There was no application. The whole process took just over two weeks. I had previously tried to refinance with another company and they dragged.

6 years ago

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Verified Customer

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Anonymous Emerald Isle, NC

They gave me a good rate. The sales person was the reason I went back. He was not pushy and he explained everything. The beginning was wonderful but the closing person was a little lacking, and did a lot of needing things in a half an hour. They should understand that communication is essential.

6 years ago

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Verified Customer

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Anonymous Oreland, PA

My sister and brother in law used amerisave and recommended them to me. I am glad I listened. It was very easy to use the website and that made the process easy. I got great customer service because everyone was responsive except there were a few issue towards the end but it was positive overall. I have referred this organization to people I know looking to refinance.

6 years ago

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Verified Customer

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Anonymous Gilroy, CA

The loan originator I had worked with before and I found him reliable and trustworthy so I initiated a loan through him again. The process is very quick and straightforward. The people are available and quick to have answers which prove to be accurate and helpful.

6 years ago

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Verified Customer

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Robin Leander, TX

My experience was outstanding. Everybody I spoke to at AmeriSave was professional, courteous, and got me the answers I needed. They guided me through the process in a very expeditious way. The representative I dealt with exceptional. He did an excellent job. It was easy to navigate. I am glad I chose them.

6 years ago

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Verified Customer

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Alona Holmdel, NJ

I am glad that I used Amerisave. The customer service was great. They’re responsive and knowledgeable. I had no problems with any of the people that I dealt with. The only thing I have had a problem with is that I think the money is being sent a day late so I get late fees.

6 years ago

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Verified Customer

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Anonymous Sandstone, MN

There were a couple of times when we sent information and they didn’t get it so we had to resend it. Anytime we had a question or problem, customer service got it taken care of so overall we are impressed with the company. They were fair with us and very helpful.

6 years ago

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Verified Customer

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Jody Delray Beach, FL

They were offering very low interest rates that is why I chose them. I like that I can check the progress of my loans online. It was really good to be able to do that. My loan processor was able to answer all my questions when I needed. I am glad I did it.

6 years ago

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Verified Customer

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Jona Concord, NC

The process took a little bit of time, I think that might have been because od Covid-19 since everybody was working from home, but other than that it was a very smooth, pleasant process. My loan officer was very understanding and cooperative and always there when I called.

6 years ago

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Verified Customer

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Ricardo Boston, MA

The whole process was easy. You just download all the information they request online. They have great customer service. The representatives are very accessible and the loan processor, Sharmaine, was very pleasant to work with. She returned calls when you left a message.

6 years ago

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Verified Customer

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Thomas Traverse City, MI

Everything went pretty smooth. They were quick to contact if I needed extra information and to respond to any questions we had. The agent I spoke with when I was shopping was super knowledgeable and really helpful and we got good rates.

6 years ago

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Verified Customer

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Danesa Sellersburg, IN

I would definitely use them again because the process was fast and the agent was able to answer all my questions quickly. I’ve had friends that have use other companies and they usually take much longer than mine did. It has been great.

6 years ago

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Verified Customer

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Rikki Anderson Westerville, OH

Very responsive to my questions and calls during the process. The main issue was that the originator had to go through a lot to get the loan processed correctly and it took many phonecalls to her. She did everything she could but others at the company dropped the ball. Loan Processor even told my personal financial information to my realtor - why? Not ok.

4 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate your feedback. Unfortunately, we do not have enough information to reach out to you directly. Will you please contact our Customer Care Team at your earliest convenience so that we can assist you in getting your concerns addressed immediately. Please contact our Customer Care Team by calling 1-888-700-4026 and/or by sending an e-mail to resolutionteam@amerisave.com. We look forward to speaking with you. Thank you.

Mar. 16th, 2022

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Verified Customer

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Gerald Denham Springs, LA

I chose them for convenience and great customer service and I'm definitely glad I did. Professional and accuracy of all the documents. Easy to get a hold of and good experience.

4 years ago

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Verified Customer

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David Merritt Island, FL

I had a lot involved in mine that I had to provide and I didn't know that at the beginning so it probably made my process a little bit more complicated. Any time I had questions they were there to answer them certainly. I'm pleased. It was a good overall experience

4 years ago

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Verified Customer

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Andrew Chilton, WI

It was very easy to do everything online via the portal and the representative that we worked with was awesome. They answered all of our questions timely and were very helpful.

4 years ago

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Verified Customer

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David Steubenville, OH

Everything was pretty straightforward the only part that was obnoxious had nothing to do with you guys, it was the appraisal company, but everything else with them was quick and painless.

4 years ago

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Verified Customer

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Olena Bluffton, SC

The process was very quick, nice and professional. I never had any issue with them. They were very responsive, always professional and respectful and quickly responded to all my questions and email.

4 years ago

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Verified Customer

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Donald Arlington, TX

They got it done in. They always followed up. My loan servicer reached out and did a fantastic job and checked in on me regularly for the different requirements for completing the loan application.

4 years ago

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Verified Customer

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Patricia Cranston, RI

They made the whole process fast and easy. I do wish they would have laid out the options a little bit better and uploading and downloading documents was a little challenging for me but that is because it am not very savvy.

4 years ago

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Verified Customer

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Anonymous Etna, WY

Customer service is very responsive and have all the answers you need. All the documents we could access online and everything went very smoothly. I am happy we chose them because it was relatively quick.

4 years ago

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Verified Customer

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Lucinda Shawnee Mission, KS

They were fine. All was good. It took a little bit of time to get off the ground. I was confused about the documents they needed. It was a but frustrating but hey were patient.

4 years ago

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Verified Customer

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Maria Katy, TX

Took a little while but I am glad I did it. Overall it was good even though there was a little bit of delay with closing. The person who processed my loan was very diligent and always answered all my questions.

4 years ago

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Verified Customer

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Wendy Oxon Hill, MD

Continue to do a great job. It is expensive but they are very knowledgeable. There are all the different options to pay the loan. It is very user friendly. They have the best fixed interest rate.

4 years ago

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Verified Customer

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Purnendu Billerica, MA

It was really fast and easy. The process was clear and there were great options provided before signing up for the loan. The representative was always available and helped us accurately.

4 years ago

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Verified Customer

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Anonymous Oak Harbor, WA

There were a few things that came up that we had to turn in again but the loan officer was really good at following up and returning our calls. I am glad my husband chose them.

4 years ago

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Verified Customer

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Napualokelani Woodbridge, VA

It was a positive experience. They were very responsive to any inquiries I had. They would respond within a couple of hours if not sooner. It simplified the process. They were the fastest to respond to my online entry.

4 years ago

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Verified Customer

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Hervin Lithia Springs, GA

This is my third mortgage with Amerisave. It is excellent. Communication is really good. They guide you through the loan. All my phone calls are answered. It is good for users.

4 years ago

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Verified Customer

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Riley Bloomfield, CT

All my questions were answered quickly and efficiently. Everyone communicated effectively and I was kept in the process from start to finish. I am glad I did it. The previous folks trying to refinance did a terrible job.

4 years ago

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Verified Customer

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Tom Marion Virginia Beach, VA

Very helpful in every step. Communicated effectively in which lever way was easiest for me which is by email due to my schedule. Hardly had to talk on the phone at all which made it a lot easier

4 years ago