Name: AmeriSave Mortgage
Rating: 4.6

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Verified Customer

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Erin

Refi went smoothly and closed on time. Would recommend

6 years ago

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Verified Customer

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Karen

Good company but a little slow on getting done

6 years ago Edited September 14, 2021

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Verified Customer

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Anonymous

Ultimately I am happy with them but there were some personnel problems.

6 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Oct. 9th, 2020

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Verified Customer

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C Durham, NC

Takes too long to respond and it's hard to get anyone when you called

6 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com

Oct. 9th, 2020

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Verified Customer

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Glen Alabaster, AL

Customer support answered the questions I needed answered.

6 years ago

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Linda Newtown Square, PA

Easy from application to settlement! Mortgage processor and staff were always supportive!

4 years ago

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Adriana Morales [Martinez ES] Las Vegas, NV

They are knowledgeable and efficient. They worked with my schedule and explained every step.

4 years ago

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Dan Vu Modesto, CA

I wouldn't trust any quotes they gave, as they did a bait & switch on my loan terms. Once I got into the signing process, they suddenly (and for no reason) removed lender credits. I lost $5,000 as a result.

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Apr. 22nd, 2021

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Jeff Gonnason Kihei, HI

This company wasted my time for several months and denied my loan over issues so simple and stupid it was unbelievable. I went to the local bank and easily received the loan I requested.

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Apr. 22nd, 2021

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Khaled Mahmoud League City, TX

I went thru the loan application online and it was not completed. Requested me to call when I call the loan officer was not helpful and hang-up on me. I called back and they gave me the run around.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Apr. 5th, 2021

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Kim San Juan,

Great rates but absolutely the WOrST customer service I've ever experienced! Could not even talk with a supervisor to get an explanation regarding flood insurance. Get the rate, but then you are on your own.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 31st, 2021

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Nelson Arrieta New Milford, NJ

They began the loan process in September. We were contacting them many time for the weeks of the months of November and December but they never communicated with us to complete the loan process. Very dissatisfied.

5 years ago

Reply from AmeriSave Mortgage

Thank you for your feedback. We regret that communication regarding the status of your loan has been delayed or lacking. AmeriSave is experiencing unprecedented call volume and our employees and managers are returning calls as quickly as possible. Your feedback has been forwarded to the sales manager who will return your call. You may also contact AmeriSave’s Customer Service Team at 888-700-4026, or via email at customersatisfaction@amerisave.com.

We look forward to speaking with you soon.

Dec. 17th, 2020

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Pamela Upper Marlboro, MD

Its been almost three months now and I am being told over and over that we will close in a week or two. Had I known it was going to take this long I would have gone to another company who don't require $500.

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Nov. 29th, 2020

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Dennis Hernandez Orlando, FL

Very poor experience. We started the process on August 7. They don't answer me, they don't call me, I don't know anything about my case. We are on October 8 and nothing yet. It's ridiculous.

6 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Oct. 9th, 2020

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Rocky Duong Los Angeles, CA

How can they offer you good interest rate but you can not lock it? I comply everything requested and I don't know what's next, that sad.

6 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Oct. 9th, 2020

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Eric Anaheim, CA

My experience so far is that they promised a bunch of things like low rate and lenders credit than wait until your loan is about to close then increase the rate. Also look out for inflated costs

6 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com

Oct. 9th, 2020

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Alexis Mcintosh Tallahassee, FL

Great service helpful staff, would definitely recommend. Helped my home buying process, made it a breeze

4 years ago Edited November 4, 2021

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tmease ,

Extremely disappointed with my experience with this company. Extremely poor follow up, communication. Quinn T was my representative. I went with another refi lender who was able to close my loan in 1/4 of the time I wasted trying to work with Quinn.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 8th, 2021

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Verified Customer

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Walietha Orr Stone Mountain, GA

Absolutely horrible bc of the calls saying they are collecting a debt when there is no debt

4 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate your feedback. Unfortunately, we do not have enough information to reach out to you directly. Will you please contact our Customer Care Team at your earliest convenience so that we can assist you in getting your concerns addressed immediately. Please contact our Customer Care Team by calling 1-888-700-4026 and/or by sending an e-mail to resolutionteam@amerisave.com. We look forward to speaking with you. Thank you

Feb. 1st, 2022

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Verified Customer

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Rachel Sageman Lakeside, CA

I still have not been contacted back about a prelim inquiry I have

4 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.
Your mortgage experience is very important to our company, and we understand that you had a post funding situation that was resolved today. If this is not correct, or if you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Thank you again for allowing AmeriSave Mortgage to serve you with your mortgage needs

Oct. 26th, 2021

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Verified Customer

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Austin Kachele San Marcos, TX

Terrible communication. Inconsistent. Like pulling teeth. Will not use them ever again.

5 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Aug. 25th, 2021

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Verified Customer

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Jeffrey DaSilva Braintree, MA

Customer Service takes days to respond and uses canned responses not resolving customers issues.

5 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and a Customer Service Team member will connect with you regarding this matter. Our Satisfaction Team can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Apr. 5th, 2021

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Verified Customer

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Frederick Partey Centerville, UT

It was a pain working with the processor, they kept changing the processor through out the process

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 2nd, 2021

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Verified Customer

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Candace Auburn, CA

My loan was processed in six months, which was too long for me.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 20th, 2021

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Jim Ohman Kent, OH

Very frustrating experience to say the least! Keeping you up to date on the status is not very good. Hopefully the closing goes smoother.

6 years ago Edited September 14, 2021

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Oct. 9th, 2020

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John C Speer Phoenix, AZ

The service I received from all of the employees I worked with was exemplary.

6 years ago

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Annette m Davis Clearwater, FL

The customer service is great, my rates are pretty good and they make everything very convenient for me.

5 years ago

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Verified Customer

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Rosalind Joelton, TN

Terrible experience. Beginning was good but loan processor was horrible.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jul. 21st, 2021

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Verified Customer

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Christopher Gussin Basking Ridge, NJ

Horrible customer service, horrible professionalism, really bad experience

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

May. 3rd, 2021

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Verified Customer

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Theodore Monson, MA

Great getting a loan but there is terrible service afterwards.

6 years ago

Reply from AmeriSave Mortgage

Theodore,
We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Aug. 21st, 2020

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jesus ,

Convenient online but horrible communication left voice and email with no call back 2 weeks and going. Fed up went locally

5 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Feb. 25th, 2021

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R USC Agoura Hills, CA

Leo D is the best A+++ Service. Thx Amerisave and Leo!

6 years ago

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B Houston, TX

Easy process that made the experience pain free.wonderful service from everyone

4 years ago

Reply from AmeriSave Mortgage

We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 14th, 2022

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Verified Customer

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Dorman

Our mortgage processor did NOTHING. Will not recommend.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jun. 2nd, 2021

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Verified Customer

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Jennifer Chen Olivehurst, CA

Do not honor their words and the process take to long

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Apr. 19th, 2021

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Sarah Nall Stafford, VA

Awful. Referred me to a messaging system, then ignored me after filling in all the information. Don't bother.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jun. 30th, 2021

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Crystal Ka'apana Kent, WA

Absolutely terrible! Scam you out of $500 and never answer the phones, emails or questions!

5 years ago Edited September 14, 2021

Reply from AmeriSave Mortgage

Thank you for your feedback. We regret that communication regarding the status of your loan has been delayed or lacking. AmeriSave is experiencing unprecedented call volume and our employees and managers are returning calls as quickly as possible. Your feedback has been forwarded to the sales manager who will return your call. You may also contact AmeriSave’s Customer Service Team at 888-700-4026, or via email at customersatisfaction@amerisave.com.

We look forward to speaking with you soon.

Dec. 3rd, 2020

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Theodore A Thomas Baltimore, MD

All they gave my wife and I was a run around and beat me out of 500 dollars

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Apr. 22nd, 2021