Name: MobileHelp
Rating: 4.6

star star star star star

Jean

Customer service rep was awesome when purchasing. The response when the alert was activated was very fast and helpful.

6 years ago

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Theresa Morrissey

A call went out by mistake and emergency showed up in minutes and called the right people to assist ASAP

6 years ago

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Anonymous

Purchase, setup, support, all perfect, no issues. And assisted in getting additional buttons (watch).

6 years ago

star star star star star

Violet Hughes

This company is professional, has great customer service & reliability and is pleasant to deal with!

6 years ago

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Aurora

Their response is quick once I press my help button and the operators are very professional and pleasant

6 years ago

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V. Hatch

Very easy for my elderly parent to use. Lockbox With key for emergency access gives us all peace of mind

6 years ago

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Christine Doshier Tulsa, OK

We purchased the watch plan for my 80 year old mother a year ago. We have had to replace the watch 5 times. Each time it takes over two weeks to get a replacement watch. It breaks very easily - band broke on one, another the back of the watch fell off, the others corrroded. It is supposed to be waterproof.

6 years ago

Reply from MobileHelp

Hi Christine ,

Thank you for contacting MobileHelp. We are not able to find any account under your name. It appears you may not be contacting the right company. If you do feel you have reached the correct company, please provide us with your customer ID number and we would be happy to look into your concerns further.

May. 18th, 2020

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Jennett Pearson West Columbia, SC

Initially I would have ordered Mobile Help, but the salesman was so high pressure I decided to look elsewhere. The product should sell itself without high pressure.

7 years ago

Reply from MobileHelp

Jennett,

We are sorry to hear about your experience! As that is not typical here at MobileHelp. We would love for you to give us another opportunity to discuss our products. If interested, please provide us your best contact number and we would be happy to reach out.

Sincerely,

MobileHelp

Aug. 1st, 2019

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Barb Concord, CA

Positive but I forget exactly. Probably the person was not 'pushy '.I would like to find out the cost and if it can be used in the shower.

7 years ago

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Ken Hulme Fort Myers, FL

Why no prices on the webpage? I wanted a price, not a conversation. Follow up calls were too "pushy" for my taste. If I want your product, I'll do my research and buy it. Otherwise stop bothering me...

7 years ago

Reply from MobileHelp

Hi Ken!

Thank you for your feedback, however, our pricing is listed clearly for each system we offer on our website at . It sounds that you may have been on a 3rd party review site, but if you go to our site directly you can easily view pricing. Keep in mind, we offer more promotional pricing when you call in to place your order! :)

We look forward to speaking to you!

Best Regards,

MobileHelp

Jul. 23rd, 2019

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Michael Hudspith

They were very nice an very helpful. They seem to know what you need before you even ask. Great service.

7 years ago

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Tom Wilson Arlington, TX

Tech Department is great, Customer Service is horrible. Tech Department has a call-back feature so you do not have to wait forever on the phone, but for some reason Customer Service, yeas Customer Service does not!!

7 years ago

Reply from MobileHelp

Tom,

Our Customer Service Department has a call back feature as Customer Care and Technical Support have the same phone number, 877-827-6207. We will be reaching out to you, to find out more about your experience.

Kind Regards,

MobileHelp

Feb. 26th, 2019

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Laura

The battery charge does not last long. Every day you have to recharge the battery, and when you recharge it does not last 24 hours. Very disappointed .

7 years ago

Reply from MobileHelp

Laura,

Thank you for your feedback. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you.

Best Regards,

MobileHelp

Jan. 14th, 2019

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CDG

Sales staff was polite, informative and willing to spend time answering all my questions. Most important, not pushy.

7 years ago

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Betty

Being alone I needed immediate care and luckily I had Mobile Help on me. I got a very quick response.

7 years ago

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Tim Alexandria, VA

Rated high in all comparison ratings! Price was competitive. Easy set-up and operation for my 84-year old Mom.

7 years ago

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Julie West Bloomfield, MI

One night last week, just out of curiosity, I wanted to check the pricing of one of the life allert systems for my mom. I filled out a couple different forms and expected an email the next day. WRONG! If I didn't get 30-40 calls, numbers from 10 different cities trying to fool me. I WILL NEVER RECOMMEND NOR USE THEIR SERVICE!

7 years ago

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Eileen M Venice, FL

The folks at mobilhelp are terrific, friendly, knowledgeable and Eric has been very kind and patient working with me!

8 years ago

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Connie Denver, NC

The sales rep that contacted me was more interested in selling me the system than helping me with enough information to make the proper decision. Then, he called me constantly to the point I had to block the number.

8 years ago

Reply from MobileHelp

Connie,

We are sorry to hear about your experience. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. If you are willing to give us another another opportunity to have you as a customer, please let us know. Once again, we apologize for any inconvenience that you have experienced.

Kind Regards,

MobileHelp

Jul. 10th, 2018

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DM

I've had the unit for only a week. It's too soon to say if it's problem-free. Also, thr free lock-box sent with the unit is inoperable.

8 years ago

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maira isevaieva Seattle, WA

this companies across the emergency alert industry that requires their customers to sign a long-term contract in order to use services.

9 years ago

star star star star star

Joanna Carey Baltimore, MD

This service is very helpful for my husband and family. They are very prompt and respond in a caring manner.

9 years ago

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Don Loomis Maitland, FL

Your Co. has outstanding service. Anything I have had to get in contact with you for was handle fast and right.

9 years ago

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Clarence Smith Rialto, CA

The tech arrived in time-frame. Got issue with camera corrected. Checked out system and tested. Courteous and knowledgeable.

9 years ago

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Barbara Cecil Round Rock, TX

When I call the voice on the other end is always very polite and helpful. They are always ready to help and answer questions.

9 years ago

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phyllis

To work away from the base unit you have to carry a cell phone size unit with you if you're leaving the home and wanted to want to have coverage away from your home I would either forget to take it with me or it would stay charged long enough when I was away from the base unit

10 years ago

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Stephany

Great system, my whole family feels better now that grandma has one. She never leaves home without it!

10 years ago

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John H. Denver, CO

It was easy to get setup online and the system was exactly what we were looking for. Works perfectly thus far!

10 years ago

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Verified Customer

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Donald

The battery life could be longer. Otherwise works great.

4 years ago

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Verified Customer

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MARY Hilliard

Need to plug into charger for at least 3 hours at night when I need it the most!

4 years ago

Reply from MobileHelp

Hi Mary, We received your review and we apologize for any inconvenience you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be happy to discuss the equipment with you and help find the best alternatives we have available for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 16th, 2022

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Verified Customer

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Joyce "Buzz" Walton

Device very sensitive & I'm setting off without even touching

4 years ago

Reply from MobileHelp

Hi Joyce, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be happy to assist with resolving any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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Verified Customer

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richard jensen

very fast response time. manual is unclear.

4 years ago

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Verified Customer

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Charlene Brown Phoenix, AZ

The sensors don't work. I have updated my address twice and they still have the incorrect one.

4 years ago

Reply from MobileHelp

Hi Charlene, We received your review and we apologize for any issues you are experiencing with the equipment and address verification. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. We would like to contact you to help resolve any issues with your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns about the equipment. What would be the best number for us to reach you on? You can also reach Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Linda Holcomb Mascoutah, IL

I fell hard and it did not go off. It goes off if I bend over.

4 years ago

Reply from MobileHelp

Hi Linda, We received your review and we are sorry to hear about your recent fall. At MobileHelp, your safety is our number one priority. We want to contact you to review this incident and provide you with any equipment replacements needed. What would be the best number for us to reach you on? You can also reach Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Carman Elawadly Shelley, ID

Because every time it tells me fall detected I wasn't doing a thing

4 years ago

Reply from MobileHelp

Hi Carmen, We received your review and we apologize for the issues you are experiencing with false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. We would like to contact you to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns about the equipment. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Deborah Sullivan Waterboro, ME

It goes off too easy. My dad just bends over and it goes off

4 years ago

Reply from MobileHelp

Hi Deborah, We received your review and we apologize for any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. We would like to contact you to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns about the equipment. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 30th, 2022

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Verified Customer

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Jane F Richards Philadelphia, PA

the device loses charge quickly and it also goes off all the time

4 years ago

Reply from MobileHelp

Hi Jane, We received your review and we apologize for any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 30th, 2022

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Verified Customer

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Anna Redhawk Portland, OR

I dropped this device while I was on my toilet and it failed to call for help.

4 years ago

Reply from MobileHelp

Hi Anna, We received your review and we apologize for any issues you are experiencing with the automatic fall detection. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 30th, 2022

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Verified Customer

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Ann Pullen Purcellville, VA

Easy to use. Too sensitive to position changes.

4 years ago

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Verified Customer

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judy jacobs Danville, CA

Did not get call back several times when left number. Reception on and off multiple times during the day.

4 years ago

Reply from MobileHelp

Hi Judy, We received your review and we apologize for any difficulties you have experienced trying to get in touch with us. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would like to contact you for further assistance. What would be the best number for us to reach you on? You can also reach Customer Service team directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Mar. 16th, 2022

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Verified Customer

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Generis Brewer Cedar Hill, TX

The time I push the button it was answee

4 years ago

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Verified Customer

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Mary Puopolo Holyoke, MA

I am still getting used to the device but it s working out well for me because I have to travel to Eastern, Mass

4 years ago

Reply from MobileHelp

Hi Mary, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 16th, 2022

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Verified Customer

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Beverly Smith Inverness, FL

It is more involved than I need, turns out I just need the one to wear around my neck in the house.

4 years ago

Reply from MobileHelp

Hi Beverly, We received your review and we apologize for any difficulties you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our Technical Support team will be happy review the equipment with you and ensure that you have the best system for your needs. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Mar. 16th, 2022

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Verified Customer

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Linda Bullock Mound Valley, KS

Because the battery won't stay charged over 9-10 hours daily

4 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any issues you are experiencing with the battery life of the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our Technical Support team will be happy provide any equipment replacements needed. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Verified Customer

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Cheryl Horton Gastonia, NC

Battery doesn't last 3 days and every time I drop bump bathing it goes off

4 years ago

Reply from MobileHelp

Hi Cheryl, We received your review and we apologize for any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Verified Customer

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Jo Anna Mobile, AL

good service ease of use. Charges up quickly

4 years ago

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Verified Customer

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Marsha Segler Claremont, CA

easy to use and i feel safe when i use it.

4 years ago

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Verified Customer

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Donna Guignard Brunswick, OH

They are so quick to answer your call when you need them..

4 years ago

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Verified Customer

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Lois Middlesboro, KY

Seems very reliable. Competent sales and service staff

4 years ago

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Verified Customer

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Kathleen Johnson Wimauma, FL

It's been taken out of my bank account, but, after two weeks ordering it, I have yet to receive the phone!

4 years ago

Reply from MobileHelp

Hi Kathleen, We received your review and we apologize for the shipping delays that have affected the arrival of your order. At MobileHelp we pride ourselves in providing a great experience to our customers, and we are happy to have been able to connect with you over the phone for further assistance with this concern. Please do not hesitate to contact us if you have any additional questions or concerns we can help resolve. You can also reach us directly at 877-827-6207 Option 3 for Customer Service. Thank you for being the most valued part of our MobileHelp family.

Mar. 5th, 2022