Name: MobileHelp
Rating: 4.6

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Verified Customer

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RON Ontario, CA

I've only been on your system a month, and it's too early to rate your services. Mainly, thank goodness, I haven't needed your assistance.

9 years ago

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Verified Customer

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SOCORRO PRADO Miami, FL

FAST RESPOND AND RELIABLE, BEST MONEY EXPEND EVER

9 years ago

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Verified Customer

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Jack Baton Rouge, LA

All equipment function as advertised when testing

9 years ago

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Verified Customer

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Anonymous Riverside, CA

Great customer service, good products, easy set-up

9 years ago

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Verified Customer

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Eli in Houston Houston, TX

Easy to set up Great wrist bracelet if help is neede

9 years ago

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Cay Rahway, NJ

I have only used it once, but they did send someone.

9 years ago

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Verified Customer

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Todd vankersen

Everybody has been very nice and helpful and onnist

9 years ago

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Kathy Chicago, IL

Excellent in every way. Very helpful and proactive.

9 years ago

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Verified Customer

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Annette Roberts Fitzgerald, GA

service, etc. much better than one I tried earlier

9 years ago

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Verified Customer

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none Houston, TX

They were helpful & answered all my questions.

9 years ago

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Helen Newlin Blacklick, OH

Everyone was helpful in guiding us thru the process

9 years ago

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Verified Customer

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none Milwaukee, WI

excellent customer service, ease of use, responsive

9 years ago

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Piece of mind Columbus, IN

Fall detection is pricey because you don't know if it works.

9 years ago

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Verified Customer

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Valerie, daughter of Madelene Old Town, FL

Very quick to respond, pleasant and understanding

9 years ago

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Mavis Spencerport, NY

As far as I'm concerned, dealing with their people has been very satisfactory.

9 years ago

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Lillian Jamestown, RI

Quick response, always available

9 years ago

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Colette Kansas City, KS

Aways there when needed, no long waiting for a response.

9 years ago

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Mary Morton, PA

They have been very helpful when contacted.

9 years ago

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Vivian&Sherman Longwood, FL

Very nice and knowledgeable about the product. Price is very competitive.

9 years ago

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Carol Tucson, AZ

my pendant is fine but my wrist band broke on the second day

9 years ago

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Dorothy Chicago, IL

I can depend on them even if I GO OUTSIDE .

9 years ago

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Lucie

Quick response, even with an occasional false trigger.

9 years ago

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Verified Customer

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Susan Granite City, IL

They do answer right away even though it is usually a false alarm.

9 years ago

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Verified Customer

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Kathy Lomita, CA

I wear it 24/7. But I have never had to use it so I do not know any other way to rate it. It does make me feel safer

9 years ago

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Verified Customer

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William Portland, OR

Found with 911 responders 3 minutes away and with membership in Fire-Med and Life Flight this service was not necessary. At 1/4th the cost!

9 years ago

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Claude Surprise, AZ

Only needed one emergency and response was great.

9 years ago

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James Collierville, TN

Very good service and quick response to alarms.

9 years ago

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Danny Longwood, FL

Equipment for regular service and their response time is above expected levels.

9 years ago

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Verified Customer

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Ingrid River Falls, WI

Since I never had to use it so far I cannot rate it yet The only thing that I can comment on are the wrist bands. They get itchy in warm weather

9 years ago

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Verified Customer

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Gene Savannah, GA

They stay on the line to make sure you are ok.

9 years ago

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Joan

The Help Button is light and convenient. I've not had a need to use to date.

9 years ago

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Verified Customer

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Mary Pryor, OK

Good plan, just haven't had to use it yet. Customer service is responsive when you have a question.

9 years ago

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Verified Customer

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Helga Wichita, KS

My call has been answered right away and that makes me feel safe.

9 years ago

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Elizabeth Minneapolis, MN

I can leave home and go anywhere I want

9 years ago

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Shirley Reed Philadelphia, PA

They've offered a good service for my family member, however, I just hope that they'd be on time when she needs to push the button.

9 years ago

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Verified Customer

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Theresa Bernier Gray, KY

It's nice knowing that it's available when needed, so I'm pretty satisfied.

9 years ago

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Verified Customer

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Dale Seifert Townsend, WI

I thought it was a good idea to have a system and just for home security.

9 years ago

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Verified Customer

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Barbara Jackson North Wales, PA

I am 100% satisfied because it works perfectly.

9 years ago

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Verla Rigsby Spokane, WA

I've been satisfied with Mobile Help, and luckily I haven't had to use it.

9 years ago

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Bill Belanger Quincy, MA

They act very friendly when it's time to set up an account, but make it very difficult to cancel. When my family member died and we had many other pressing priorities, we could only cancel Mobile Help if we sent a copy of the death certificate.

4 years ago

Reply from MobileHelp

Hi Bill, We have received your review and we offer our sincerest condolences during this difficult time. We apologize for any inconvenience you have experienced during the cancellation process. This document may have been required for security purposes, however, we would be more than happy to help locate your account and provide any further assistance needed. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Dec. 9th, 2021

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Lori. Apel

Wonderful and very informative! Customer support answered all my questions without even having to ask any.

5 years ago

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Barbara Hayhurst

Good easy to understand and thorough. Thanks for the clearness of directions and helpfulness of your people.

5 years ago

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Amanda Harp

The only contact I have had was with the representative that called when I joined Mobile Help. He was very nice and answered all my questions.

6 years ago

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John Friel

Many alert devices available for at home, on the go, and even one with a GPS while away from home. Great!

6 years ago

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Elaine

Feel good about my mom having it. The one time she used it so far they were right there to talk with her.

6 years ago

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John Raeburn

Ease of use. Works everywhere I go.I accidentally set off the fall button and got an immediate response.

6 years ago

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Marilyn Wilson

Had issues the first couple of months that it wasn't sending the signal. Call 3 or 4 times before they sent a whole new unit.

6 years ago

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Geraldine Jones

They are very prompt in answering the calls after I pressed the button in error since this is all new tome.

6 years ago

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Christopher

The rubber watch band is annoying as it doesnâ€™t breathe like leather. It has to be rubber because you need to wear it 24/7, including in the shower.

6 years ago

Reply from MobileHelp

Hi Christopher. You can change the band to any standard watch band that would be more comfortable for you. If you have any questions, give us a call at 877-827-6207, Option 1.

Aug. 12th, 2020

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Rose Marie Fenell

Just now with limited use so far all has been handled in an efficient and careful manner. Staff has been great!

6 years ago