Name: MobileHelp
Rating: 4.6

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Verified Customer

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Sarah Trim Concord, CA

The equipment is fine; it charges pretty quickly. Plus, their sales team was alright. I actually purchased the necklace and the watch; the watch is nice.

9 years ago

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Verified Customer

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Claire Cosker Indialantic, FL

Heard about them online and decided I needed it because I have dementia. Using it has been good.

9 years ago

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Lisa Abrams Milroy, IN

Everything with MobileHelp has gone pretty well. The only thing I'd say about the service is that the alerts keep going on and off.

9 years ago

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Verified Customer

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Robert Leal Walsenburg, CO

I heard about them on TV and I decided that I need it. I am 70 years old and I live alone.

9 years ago

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Michael Myers Rockville, IN

I'm happy with the product. It does what they said it should do.

9 years ago

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MB Kershaw, SC

My daughter got the service for me, and it works great. I'm quite satisfied.

9 years ago

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Callie Carrier El Paso, TX

I have used the system twice, and have had very good results. Very satisfied.

9 years ago

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Barbara Bugbee Sierra Vista, AZ

I haven't had to really use it, but they're there when I need them!

9 years ago

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William, Loretta Sims Indio, CA

Mobile Help has been very helpful when I've called them a couple times.

9 years ago

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Verified Customer

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CSS Chesterfield, MO

I haven't had any problems and the people at Mobile Help have been excellent.

9 years ago

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Kristin Alman Carrollton, GA

They took my aunts credit card and put it under my grandmother's name. When my grandmother passed they issued a reembursement check in my dead grandmother's name and have given my aunt the run around about their mistake and giving her money back. Horrible company. My grandmother has been dead for over a month and my aunt is still fighting with them to get her money back.

4 years ago

Reply from MobileHelp

Hi Kristin, We received your review and we apologize for any inconvenience you are experiencing. At MobileHelp we pride ourselves in providing a great experience to all our customer, and we would be more than happy to have one of our Customer Service representatives give you a call to verify the account and help with any unresolved issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jan. 26th, 2022

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Greg Furr

Fantastic and clear and helpful. The salesperson was able to make me feel secure with the service they are providing for a elderly parent.

6 years ago

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Susan Ahearn Mitchell

Excellent. Ferris is an excellent customer service rep, covering all information and answering my questions in terms I could understand.

6 years ago

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Elaine Chen Mountain View, CA

If given the option, I would give this company zero stars. Mobile Help does not offer services in other languages (i.e. Spanish, Mandarin). When I purchased the device, I was assured that a mandarin speaking operator would be available to pick up in case of the fall. This has not been the case. When speaking to customer care team, I was notified that this was never an option, rather the operator will have the "option" but will not necessarily seek a translator. I would not recommend this company for individuals whose primary language is not English.

6 years ago

Reply from MobileHelp

Hi Elaine. We are sorry to hear about any misunderstanding or confusion in regard to other languages offered. Emergency response staff provides Spanish bilingual operators and additionally they respond to alarms involving languages other than English through an interpreting service from LanguageLine, which provides interpreting for more than 240 languages.

A full conversation is not necessary to get help. Once the button is pressed, unless it is clean that no help is needed, help will be sent.

Hope this clears up any confusion on how this works.

Thank you for being a valued part of the MobileHelp family

Aug. 21st, 2020

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Janet Foster Fargo, ND

Tony M was very helpful and answered any question I asked. Was impressed with his knowledge of Mobile Help and I signed upgreat!

6 years ago

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Valinda Anderson San Antonio, TX

Very helpful. Friendly and not too scripted. Able to rapidly adapt to my needs or concerns. Very human in a far too automated world.

6 years ago

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Edward Shope Gardnerville, NV

I purchased a medical alert system for one full year from Mobile Help for my mother on Oct. 14 2019. She passed away and I returned the equipment and cancelled her service on June 7 2020. I had 1/3 year + 7 days left on the service agreement, this is 131 days of the year not used. I was refunded less than half of the amount owed to me. Could not talk with any persons in the accounting department, just representatives that did not help me resolve my issue. Very frustrating and displeased with Mobile Help.

6 years ago

Reply from MobileHelp

Hi Edward. We are sorry to hear about your experience. We were not able to find an account under your name. Please reply to this post with your account number and/or phone number and we would be happy to reach out to you.

Aug. 11th, 2020

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Michele Bajek

He was busy and impatient. I didn’t think of it as support. It was a quick lecture and impatience at any questions I had. My profession is training, and I do know when a trainer is invested in the product and the trainee. He just wanted to get off the phone. I’m not sure but I think he hung up on me.

6 years ago Edited September 14, 2021

Reply from MobileHelp

We are incredibly sorry to hear about your experience. We have forwarded your feedback to our Leadership Team for review.

Aug. 10th, 2020

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LeAnne Dibbet

I was so impressed with the lovely woman helping me. Se was knowledgeable and made all things understandable and simple.

6 years ago

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Judith Dunn

Makes me feel more secure. When I leave my home the mobile unit goes wherever I go, so even when out and about I still feel safe and secure.

6 years ago

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Priscilla Lotsberg

I had difficulty with the connection. I was told to move the device near a window when I moved it two different times It still wasnâ€™t connected. At that point I just gave up.

6 years ago

Reply from MobileHelp

We are sorry to hear that you were in a poor cell coverage area. We appreciate your business and hope if you change locations and need our services in the future you will keep us in mind!

Aug. 12th, 2020

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Gladys Tillman

Customer service was helpful. Equipment was easy to set up. They text and call when a fall is detected and are very kind on the phone.

6 years ago

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Tasha

They were very helpful while needing to set things up which was super easy and answered my Motherâ€™s call for help right away

6 years ago

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Elizabeth Feren

Super customer service, great instructions via phone. This device makes me feel safe even when I'm out wandering. Highly recommend.

6 years ago

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Bert Weyl

Easy equipment setup, good response to questions and problems. Shipped replacement pendant when we suspected a problem with the first one.

6 years ago

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Roberta Reese

I had a technical issue with the supplies that were sent. I called, and the person who answered the phone referred me to the tech dept. He must of been having a bad day because he was not helpful. I told him that I didn't like his tone, and that I would hang up which is what I did. I'm new to this service, and haven't needed the service of an emergency yet. I hope when I do that the response will be efficient and friendly. Too soon as ask when a customer like me is new.

6 years ago

Reply from MobileHelp

We are incredibly sorry to hear about your experience. We have forwarded your review to our Leadership Team for review.

Aug. 12th, 2020

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Nadine foster or Velma McCourtney

They are to quick to respond. They have explain things very well I have questions I can always call him back. They explained everything.

6 years ago

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Jody Loges

Simple easy install friendly staff no worries about getting help rom a fall when needed Sorry I havent 40 more characters or more to comment on.

6 years ago

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Eleanor Spring

whenever they think there was a fall they immediately communicate with me & they have a feature that allows me to cancel the call if I did not fall

6 years ago

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madeline A. O'Connor

They were so polite and kind and considerate to me after coming to my home after 3 false alarms. Theyk were so prompt in coming!!

6 years ago

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Suzanne Quesenberry

The device has to be charged daily and the device necklace connection is of poor quality and comes unhooked a lot. The device itself is bigger and bulky in comparison with other companies. Shopping for another company.

6 years ago

Reply from MobileHelp

Thank you for taking the time to leave this review. If you are wearing your mobile device, you can wear your help button instead. Your standard help button does not need to be charged. You can leave the mobile device on the cradle charger, until you are ready to leave the house. The standard help button is smaller and lightweight and may be a better option for you. Give us a call and we would be happy to discuss this further with you - 877-827-6207, Option 1.

Aug. 12th, 2020

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Colette Aoki ‘Aiea, HI

We had MobileHelp for our mother who lived alone. On occasion, we tested the necklace to make sure it was working. It tested fine. Until the day our mother needed to press the button... it DID NOT WORK !! Mobile Help had nothing to say except offer their condolences. If you are looking for a company to assist your loved one in case of an emergency, DO NOT get MOBILEHelp !! They have an inferrer product and can NOT be trusted with your loved ones life !!!

6 years ago

Reply from MobileHelp

Hi Colette,

Thank you for contacting MobileHelp. Our sincere condolences for your loss. As discussed with you over the phone and via email this was escalated to our leadership team. If you need further assistance, please continue to speak to them directly.

Jan. 8th, 2020

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Anne Porrino Tampa, FL

Great customer service. Very informative. Haven’t used the service yet, but the initial experience with Jeff was great.

7 years ago

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Kathy Morris Leesville, LA

Jeff was polite, patient, very knowledgeable and able to answer every question I could think of. A very pleasant experience! I recommend.

7 years ago

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DONNA LANGE

very hard to carry it anywhere on the body. I even have a holder for the belts, but here too must watch out that button does not get hit by mistake This error hapened when it was in my pocket. Company was allerted by mistake. I do not like this item.

7 years ago

Reply from MobileHelp

Hi Donna,

We are sorry to hear you are not happy with your equipment, however, we are unable to find any account under your name. We would like to review your account to assist you further. Can you please provide us your account number and phone number?

We look forward to speaking to you!

Sincerely,

MobileHelp

Jul. 23rd, 2019

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Audrey Key Woodland Hills, CA

I just talked to a representative and there is nothing that started at $19.95. The cheapest was $24.95 and that was with Hero pricing of single mobile system without adding fall recognition.

7 years ago

Reply from MobileHelp

Audrey,

Our Classic - home only system is $19.95. If you wanted a system with GPS, the least expensive system is $24.95. We would be happy to discuss this further with you, please contact us at 800-916-3067.

We look forward to speaking to you.

Kind Regards,

MobileHelp

Jun. 19th, 2019

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Harold Brown New York, NY

I was impressed by the professionalism and knowledge of those I initially contacted on 2 separate occasions. Both were patient and very helpful.

7 years ago

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Dot Kensinger Madison, OH

Matt was very helpful & knowledge. I compared him to Michael at Medical Guardian. Matt was very professional & respectful. Mobile Guardian was not.

7 years ago

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Judith Allen Chicago, IL

I need this help, but did not know to keep the lanyard high on my chest to avoid setting it off while in the shower, Should be explained in booklet.

7 years ago

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CJNofziger Grants Pass, OR

I called many companies before settling with Mobile Help. They had the best service that we could afford on a foxed income.

7 years ago

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Mrs. S

A little pricey but they answer quickly. The mobile unit charger did not work...had to get and wait on a new one. Customer svc excellent. Fast response time.

7 years ago

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Carrie Delmar, NY

Very friendly, helpful and informative. All my questions were answered thoroughly and the services provided are more than we expected.

7 years ago

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Jerry Handloff Bensalem, PA

DO NOT buy this. I fell 4 times and the fall detection pendant didn’t go off, one of which I fractured my pelvis. Instead, buy the series 4 Apple Watch for a one time purchase of approximately $350, which is less the 1 year of Mobile Help. It has fall detection, GPS, unlike theirs, actually gives correct location, waterproof, EKG and a ton of other features. Download the Smart911 app, so the responders will have a complete profile and emergency contacts immediately. No monthly monitoring charge and it actually works correctly. I tested it.

7 years ago

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John M.

Fast and very easy set up. Customer care is great with no long term contracts. Easy testing of the unit to ensure proper operating systems.

7 years ago

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Justasking

The representative was very good at answering my questions and understanding my situation. I mainly was trying to find out how much the service would cost, but there was a little too much pressure to buy now than I care for.

7 years ago

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Harriet Saltzman San Jose, CA

I have been a bit disappointed. Setup was okay, but in testing the ‘call in progress’ was a bit long. Also received a ‘fall notice’ when I did not fall. And when I did nothing happened. What is going on?

8 years ago

Reply from MobileHelp

Harriet, Thank you for your feedback and we are sorry for any frustration you have experienced. We have submitted a ticket for Technical Support to reach out to you regarding any issues you have had with your system. Once again, we apologize and we look forward to speaking to you. Best Regards, MobileHelp

Aug. 15th, 2018

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Jan Van Schepen Longwood, FL

Poor explanation of equipment during sales presentation. Really annoying follow up to input the profile. I made an appointment to do so, it was ignored and calls came in at random times.

8 years ago

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Anne Sumper Deerfield Beach, FL

Last November I purchased the MobileHelp system. Set it up, tested it and it malfunctioned. My husband's wellbeing was in jeopardy. I called MH, returned the equipment and NEVER GOT A CREDIT TO MY CARD. I put the charge in dispute. NOW, MH has had the nerve to re-bill me the original charge. This is credit card fraud. I'm taking legal action.

8 years ago

Reply from MobileHelp

Dear Anne,

Thank you for contacting MobileHelp. We show that you were provided a full refund in December 2017. As per our phone conversation, we are happy to know that you spoke to your bank and they also confirmed that you were in fact refunded . Please let us know if you have any additional questions or concerns.

Best Regards, MobileHelp

Mar. 19th, 2018

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Marie E. Remmert San Antonio, TX

I truly belive that haaaving your service is one that all seniors should have. When we neede help you where there and for this I Thank You Marie

9 years ago

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Janet Westerling

I have been fortunate enough to not needed help with my mobile help equipment. I feel lucky to have it as a back up if I need help.

9 years ago