Name: MobileHelp
Rating: 4.6

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Verified Customer

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Terry

Their customer support immediately contacts you if something goes wrong.

5 years ago

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Verified Customer

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William

The device is very small and compact. I'm satisfied with the product.

5 years ago

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Vivian

MobileHelp is very proactive in contacting me to test the equipment.

5 years ago

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Verified Customer

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Mary

Their customer service is so helpful, and their system is easy to use.

5 years ago

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R

They are very responsive when it comes to customer service.

5 years ago

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Ruth

Customer service has provided everything I've needed when I've called in.

5 years ago

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Diane Simcik

They are everything plus more that they promised they would be.

5 years ago

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Mario Zepeda

Customer service is exceptional and the follow up is outstanding

5 years ago

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Johanna Wellwood

Helpfulness with answering questions. Ease of using equipment.

5 years ago

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Dan Staples

Ease of use, family security and peace of mind and service. Dislike push for revue.

5 years ago

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Debra James

Great in an emergency. They are kind and caring and helpful.

5 years ago

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Gloria Nidus

The emergency staff comes on immediately after I touched button accidently

5 years ago

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Dallas Croasmun

Several false alarms and everything worked as presented and expected

5 years ago

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Irene

so far they have been very helpful and have a live person answer the phone which is great.

5 years ago

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Verified Customer

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Caryl Gorsline

Great customer service. Ease is signing up. Very responsive when needed.

5 years ago

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Verified Customer

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cheryl gatlin

wonderful co. they are professional and wiling to answer any questions

5 years ago

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Don G

Outstanding Customer Service. Ease of use. Quality Product. Reasonable Price.

5 years ago

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Dorothy Rhinehart

good they always answer and are there when you need help even when its a false call they answer

5 years ago

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Anonymous

Very professional and caring people with patience to go with it.

5 years ago

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Bal saini

Good service and follow up. Very courteous and helpful. The response was quick.

5 years ago

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A. Rose

High Quality System and Customer Service at an Excellent Price

5 years ago

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K. Altman

Very friendly kind customer relationship. Easy to work with.

5 years ago

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Kerri

The guy I spoke to was informative. We tested it and it was easy to use.

5 years ago

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Verified Customer

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Anonymous

I like the company. I have tested the device. I knew it does what it is supposed to do. I have no problems with it.

5 years ago

Reply from MobileHelp

Hello, We received your review and would like to thank you for your kind words, as well as for giving us the opportunity to help keep you safe. If you have any questions, our Customer Service team is always happy to help and can be reached by dialing 877-827-6207 Option 3. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Nov. 19th, 2020

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Verified Customer

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Elanore

Once I accidentally set it off and everybody came running. It is handy.

5 years ago

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Delores

Customer service has been fine. Everything is fine except the fall detector is too sensitive.

5 years ago

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Verified Customer

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Jesus

Easy to use. My mother is able to use it with no issues. The program is working.

5 years ago

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Verified Customer

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Gloria

When I ordered it, a lot of very nice people helped me. I test it every month.

5 years ago

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Verified Customer

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Anonymous

I have had it for several weeks and it is still not working yet. I would like it because it would be convenient.

5 years ago

Reply from MobileHelp

Hi, We received your review and would like to contact you to help with any trouble you are having with the equipment. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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Carol

Customer service is very good. The unit is fine. I would recommend it.

5 years ago

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Verified Customer

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Carol

When I test it, it tests fine but when I set it off 4 times, I did not know it was set off. It is very complicated to use. I want to quit it altogether.

5 years ago

Reply from MobileHelp

Hi Carol, We received your review and we definitely understand your concern. We would like to contact you to help resolve this issue. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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Tom

I've tested it a couple of times and it was okay. I like it for the safety.

5 years ago

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Judy

I like it fine. They do a good job. I got my stuff really early.

5 years ago

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Verified Customer

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Anonymous

It doesn’t seem to work when I fall. I have fallen twice and the bracelet does not call for the alert.

5 years ago

Reply from MobileHelp

Hello, We received your review and would like to contact you to help resolve any issues you are experiencing with the equipment. Our Fall Detection feature is only available in neck pendant form at the moment. What would be the best number for us to reach you on to further assist? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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Cynthia

Customer support is very efficient and very nice. I would like more features on the device.

5 years ago

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Verified Customer

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Cathryn

It tested just fine. I like that it is there if I needed it.

5 years ago

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Billy Krakower

MobileHelp is excellent for getting alerts and assistance for my mom.

6 years ago

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Sherry Norman

Very helpful and professional and answered all my questions.

6 years ago

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Nancee McCarthy

They have been very helpful and seemed concerned with a persons issues

6 years ago

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Linda Marks

easy to use and gives you the security that someone is always there to help you

6 years ago

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Margaret Nesbitt

Everything is working as planned. Equipment is working good!

6 years ago

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Mary Arnold

They are easy to deal with and seem to understand how us old folks operate.

6 years ago

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Patricia Doane

I hit my device on my wrist by mistake and I was called within 30 seconds.

6 years ago

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Verified Customer

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Sharon

So Far they are right there is they think I have fallen. I like it.

6 years ago

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Sherl Moore

The staff was very helpful when I called about the setup and the setup was easy.

6 years ago

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Shirley Theiss

Excellent very professional. Explained every detail answered all the questions

6 years ago

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Susan Van Baalen

thorough presentation, answered all questions, easy to set up, fast delivery

6 years ago

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Teressa

Like all about the device and Mobile Help’s people are very helpful.

6 years ago

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Susie

Mobile help is okay. I used it two or three days ago and it was okay.

6 years ago

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Verified Customer

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Yvette

I like MobileHelp’s device for the convenience and the security.

6 years ago