Name: MobileHelp
Rating: 4.6

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Rose Mays Morristown, TN

I have used Mobile Help for over a year. I have no complaints. I have the mobile GPS device and it works where ever I am at. That for me was a big concern. I travel a lot and the GPS device puts my mind at ease.

9 years ago

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diane broitman

great!!! Always there when I needed to talk to them except Sunday's. Very kind, helpful and professional! I feel safe knowing I have them with me all the time, and feel it's worth the investment. I'd recommend this company to anyone who feels a need to get help when needed!

9 years ago

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Cheryl Malone Ball Ground, GA

Mom is moving to a new place and I had questions about notifying the Fire dept. The customer representative was polite and professional, personable and friendly. She had prompt answers to my questions.

9 years ago

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David Port Jefferson, NY

I researched competing products for quite a while before settling on MobileHelp for my then-90-year old mom. She's had it for three years now, We're both perfectly satisfied. She has recommended it to her friends. I like that, if she is away from home and not answering the phone, I can use the GPS service to see where she is.

9 years ago

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Dave Hiatt Burlington, KY

Customer service people are kind and very helpful. We have had no emergencies, however we have had three false alarms with my elderly mother. We are extremely happy with the devices and the service.

9 years ago

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Donna Digiantonio Keller Massillon, OH

Customer service representative was very courteous and helpful. My new equipment arrived promptly and again the support to activate the device was helpful. I recommend this service to many people.

9 years ago

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Barbara H

Many seniors are bent over. The pendant is therefore too long...it hits our waist. Having a sweater on, prevented the fall button to detect that I fell down. It won't work with a coat on. Otherwise, I am pleased with the product, even though I haven't used it yet.

9 years ago

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Barbara Worcester, MA

This service has given my daughter peace of mind. We had a different company for 6 months and we hated their service. Mobile Help is the best one for us. We have been with you since June. Thank you.

9 years ago

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Jordan FL

We looked at several medical emergency devices for my mom. We selected MobileHelp because it had the best technology, a fall detection button and the staff was very pleasant & professional.

9 years ago

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Michael L Gould Duluth, GA

Great system, MobileHelp's customer service answered all of my questions. I am very pleased with how easy the system works and that it works anywhere there is an AT&T signal.

10 years ago

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Fred Stapleton Shingle Springs, CA

I am a dealer for MobileHelp and I represent them based on quality of product, affordability and excellent customer service. I have never received one complaint from any of my customers.

10 years ago

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Verified Customer

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Gary Pirkl

Being her husband it lets me leave to shop and due other chores that need to be done.

4 years ago

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Verified Customer

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Cinnamon Long

Quick response time- necklace might be a little to sensitive when touched - goes off to easy

4 years ago

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Verified Customer

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Emily Schleinz

Good communication, excellent assistance in setting up, excellent help in making changes.

4 years ago

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Verified Customer

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KJ Johnston

Friendly and helpful sales associate. The equipment arrived quickly and it was very easy to set-up.

4 years ago

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Verified Customer

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Tamera morris

Great customer service! Had an accidental bdroo of equipment and got a call immediately.

4 years ago

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Verified Customer

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Todd Williams

Almost easy set-up. The app is a little difficult to use. Response time is not at all as fast as I hoped or read reviews about. Price is decent.

4 years ago

Reply from MobileHelp

Hi Todd, We received your review and we apologize for any trouble you have experienced with the equipment and online portal. We value your feedback, as we are constantly looking for ways to continue providing our customers with the best experience possible. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to give you a call for further assistance. What would be the best number for us to reach you on? You can also reach Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Apr. 16th, 2022

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Verified Customer

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Amaury Toledo

Everything is great except with the fall neckless, it would be nice if it would alert when battery is low.

4 years ago

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Verified Customer

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Glenn A. Welz

They do what they said they would. Very pleased with the contacts and happenings so far.

4 years ago

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Verified Customer

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Mary

Their customer service and the features offered on the medical alert are both top notch.

4 years ago

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Verified Customer

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Dr. David Kraushaar

Has been a pleasure to deal with them and they are among the least expensive of the companies..

4 years ago

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Verified Customer

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Valerie Swedine

They called me right away when my brother fell and did not respond. They are right on it

4 years ago

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Verified Customer

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Schuyler Goodrich

Have had excellent response to when it activates and customer service has been great

4 years ago

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Verified Customer

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Patti Christensen

It is an extremely sensitive device and my mother spends a lot of time canceling unnecessary calls....plus an associate named Almer was rather rude.

4 years ago

Reply from MobileHelp

Hi Patti, We received your review and we apologize for the unpleasant experience, as it is not one that we want any of our customers to have. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you experienced anything less. We would like to contact you for further assistance with your account and the equipment What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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Verified Customer

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Kristin LaPlace Fombell, PA

The device is working well and my Mom has been able to understand how to use it.

4 years ago

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Verified Customer

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Judy Lindsay Parachute, CO

I am old and I keep bumping my alert button and MobileHelp have been very understanding and helpful

4 years ago

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Verified Customer

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Bonita Provost Louisville, KY

I feel safe knowing in case of emergency I can just push a button and someone will help me.

4 years ago

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Verified Customer

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Jerra Dooley Alabaster, AL

People are Professional, caring, and prompt. Equipment is excellent and easy to operate.

4 years ago

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Verified Customer

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Carolyn Reynolds Ivins, UT

When I pressed my alarm button someone was there right away to pick up the phone

4 years ago

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Verified Customer

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Peter J Nativo Davenport, FL

It works great and we have activated it a few times by mistake and response was excellent..

4 years ago

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Verified Customer

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Pat W Riva, MD

Courteous and call immediately when alarm is pushed. Thankfully all were pushed by accident.

4 years ago

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Verified Customer

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Nancy M Rehkamp Boston, MA

The Mobile Help device is modern. And this company is well managed and records are excellent.

4 years ago

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Verified Customer

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Lawrence Harris Houston, TX

I was never informed about the Payment Options.I had requested that I make My payments Monthly rather than every Three Months.

4 years ago

Reply from MobileHelp

Hi Lawrence, We received your review and we apologize for any trouble you have experienced with the account setup. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Customer Service team is always happy to help with any questions or concerns you may have about your account. What would be the best number for us to reach you on? You can also reach Customer Service team directly at 877-827-6207 Option 3. We look forward to speaking with you soon.

Mar. 30th, 2022

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Verified Customer

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monica weinstein Weaverville, NC

I like that it gives me complete coverage whether I'm indoors, outside or in the car.

4 years ago

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Verified Customer

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Caryn Saginaw, MN

Called her to check before calling emergency services when she pushed it by accident.

4 years ago

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Verified Customer

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Howard Leonhard Pittsburgh, PA

We have had no real emergencies but the system has worked with false alarms and low battery alerts

4 years ago

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Verified Customer

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Beverly A Miles Atlanta, GA

Every thing went well. I was informed what to expect and received the service as expected.

4 years ago

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Verified Customer

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Betty Kahler Dola, OH

The only thing is it has to be charged every 24 hrs. It also has been hit easily.

4 years ago

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Verified Customer

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Candace Schwenkbesk Buffalo, NY

I've felt very comfortable with the product, as I know I'll be taken care of if need be

4 years ago

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Verified Customer

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Kenya Williams Racine, WI

Technician took time & was patient. He explained what I was doing wrong with my device.

4 years ago

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Verified Customer

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Bill Deaver Hawkins, TX

the unit let me know the battery was low when was on the charger 8 hours that night.

4 years ago

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Verified Customer

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Susan Tucker Claremont, CA

The sales person on the phone was very helpful. I found this vary easy to use right out of the box

4 years ago

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Verified Customer

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Duane Hunnicutt West Grove, PA

I had a call from Mobilehelp in 5 minutes when I triggered the button on a false alarm.

4 years ago

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Verified Customer

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Karen Ustick Wanaque, NJ

I have not had to use it yet, but it makes feel moresecure having it here if I do need it

4 years ago

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Verified Customer

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Ismail Shodeinde Cranford, NJ

There was an accidental push on the button and mobile help called immediately to check if there was a real problem or not

4 years ago

Reply from MobileHelp

Hi Ismail, We received your review and we are happy to hear that this was only a false alarm, and a quick response followed. At MobileHelp we pride ourselves in providing a great experience to our customers, and our Technical Support team is available for any questions or concerns you may have about the equipment and testing. You can reach us directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

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Verified Customer

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Arnold Edmundson Blaine, WA

I have only needed to test my devices so far, but, when I push the button somone answers by the 4th ring

4 years ago

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Verified Customer

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Parzentny Lynn Haven, FL

Mobile pendant doesn't seem to hold charge for a week as stated; second one. The first one didn't hold charge for barely couple days.

4 years ago

Reply from MobileHelp

Hello, We received your review and we apologize for any trouble you are experiencing due to the battery life of the equipment. Battery life may vary depending on the system you have with us and the usage. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Verified Customer

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Frances Rolison Katy, TX

Anytime I have called for questions they have been most friendly and took time to answer.

4 years ago

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Verified Customer

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Charles Peterson Florence, AZ

Have had no problems. The company even reached out to me to see if everything eas o.k..

4 years ago

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Verified Customer

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Francheska Gasparini Rocky River, OH

Because everytime I do a check... they are there immediately. It's very reassuring to me.

4 years ago