Name: MobileHelp
Rating: 4.6

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Verified Customer

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Lucita Rajewski El Paso, TX

Quick response. Mobile help assistants were very caring and made sure I was safe.

5 years ago

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Verified Customer

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Mary John Hendrix Cedartown, GA

No problems easy setup had a question and called customer service for quick help

5 years ago

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Verified Customer

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Philip Newton Signal Mountain, TN

So far, customer service has been very helpful in setting up my system and answering questions.

5 years ago

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Verified Customer

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Richard Rothman Silver Spring, MD

Their tech support is inept. I have to call them 3 times already due to a problem with the fall detector and they have consistently failed to do what they promised.

5 years ago

Reply from MobileHelp

Hi Richard, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. We would like to contact you to help resolve any issues you might still be experiencing. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 4th, 2021

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Verified Customer

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Robert Rinehart Hickory, NC

works well as described, fall detector is very sensitive ( few false alarms when I got bumped moving boxes)

5 years ago

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Verified Customer

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Vimi Wadhwa Chantilly, VA

For alone and older people this system is good because one touch of button can get the help .

5 years ago

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Verified Customer

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Patricia Kiefer Hope, IN

Dependable quickly contact this question has about 30 character requirement too many 🧐

5 years ago

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Verified Customer

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Michael Leslie Flint, MI

5 years ago

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Verified Customer

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Curtis Denny Coeur D Alene, ID

Being a new subscriber, I accidentally tripped the fall alert...system worked perfectly.

5 years ago

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Verified Customer

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Susan L Soms Northport, AL

Always answer my questions thoroughly. Very courteous.. Reps are knowledgeable themselves.

5 years ago

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Verified Customer

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Lisa Matthews Sevierville, TN

So far my experience has been excellent equipment, response time and customer service.

5 years ago

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Verified Customer

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Milicent Mack Carrollton, GA

The communication is unclear. I keep getting alerts that service is unavailable. I would expect someone to contact me with a backup plan if that is the case

5 years ago

Reply from MobileHelp

Hi Milicent, We received your review and we would like to apologize for any issues you are having with the equipment. We would like to contact you to further assist with resolving this issue and providing you with any equipment replacement needed. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 21st, 2021

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Verified Customer

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Peggy L. Littleton, CO

Very comforting to know they are there.i set it off once and the cancel process was wonderful.

5 years ago

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Verified Customer

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Casandra Cansler Hixson, TN

response to fall alerts for my father, professional interactions with call center staff

5 years ago

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Verified Customer

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Cora Janacek Marshfield, MO

My mother accidentally called for help 2-3 times, and someone answered immediately.

5 years ago

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Verified Customer

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Mary Simpson Pearl, MS

They have been very helpful each time I have called about my mothers account.

5 years ago

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Verified Customer

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Martha S. Gabrosek Eastlake, OH

It is very easy to use. I particularly like the wrist band. I feel very confident with it.

5 years ago

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Verified Customer

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Guadalupe L Parrish Wheat Ridge, CO

I'm a new costumer but so far its been good. I accidently set it off once so I know it works.

5 years ago

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Maria Pinto Sacramento, CA

Everyone is very patient, professional & courteous that I have interacted with.

5 years ago

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Verified Customer

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Rosemarie Werner Standish, MI

No aggressive techniques kind and considerate information to all my questions and concerns

5 years ago

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Verified Customer

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Jan Seymour Morganton, GA

They are prompt replying to an alert. They make test calls easy. The price was right.

5 years ago

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Verified Customer

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Willis Dawson Paducah, KY

Wife accidentally set the monitor off and in a few minutes they were responding.

5 years ago

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Verified Customer

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Faith Smith Salem, OR

The fire department comes fast whenever like button gets pushed on any of my devices

5 years ago

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Verified Customer

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Harold Fort Myers, FL

They were helpful, answering all our questions and they understood and listened to our needs

5 years ago

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Verified Customer

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Judith Steinberg Wantagh, NY

A few times the pendant accidentally was jostled and a voice inquired if I was ok!

5 years ago

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Verified Customer

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Lisa Lerner Burleson, TX

Lots of issues with the equipment. They don't work on certain areas, battery life is very low and has to replace several pieces right after receiving them.

5 years ago

Reply from MobileHelp

Hi Lisa, We received your review and we would like to apologize for any inconvenience you have experienced with the equipment. We would like to contact you to further assist with resolving any issues you are having. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers and we want to make sure that you experience nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jun. 16th, 2021

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Verified Customer

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Richard Komar New York, NY

I was testing my alert in Kentucky, and I got in touch the operator in 25 seconds.

5 years ago

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Verified Customer

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Norman Wruble Deerfield Beach, FL

Thank goodness I have not had to call for help yet, but its comforting to know you are there.

5 years ago

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Verified Customer

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Mary Miller Donalsonville, GA

Excellent verbal response time when button pushed, knowledgeable and kind customer service

5 years ago

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Elizabeth A Confesor San Juan Capistrano, CA

As a new customer, it works well for me so far. Customer Support was pleasant and helpful.

5 years ago

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Trudy Koeze Pinehurst, NC

i have no experience with this at this time. I have bumped the necklace several times but it is easy to stop.

5 years ago

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Jennie Van Schaick Greensboro, NC

Simple and easy to use with very bright indicators. However, the cost is very high.

5 years ago

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Derik Greenwood, IN

Friendly. Fast. Affordable. Quality product and rates highest on many review sites.

5 years ago

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BettyAnn Rasso New Smyrna Beach, FL

ver y quick response. Seem caring. Products seem to be of excellent. Easy to use. Feel secure.

5 years ago

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Verified Customer

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Sandy Rossy Decatur, GA

I'm not happy with the round wall hanging device. It is way to easy to set off an alarm if I have to move the device

5 years ago

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Verified Customer

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Mike Coppess Bellevue, WA

Not real happy with the pendant fall alert, it doesn't seem to work very well, every think else seems to work good

5 years ago

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Verified Customer

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Leslie Scherman Woodinville, WA

The sales people have been very helpful. The company had the devices that I needed

5 years ago

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Rosemarie Van Duzer

Always caring and concerned. The technicians have been very patient in explaining everything!

5 years ago

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Lisa Emory Cary, NC

Because the system works, I know we had to use it and EMS was dispatched immediately

5 years ago

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Linda Burdell Theodore, AL

Love it except the watch rather have the pendant but can't afford anything else

5 years ago

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Pat Rogers Inglewood, CA

Great customer service. I love all the equipment. I am going to recommend to a friend.

5 years ago

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Verified Customer

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Dawn Punta Gorda, FL

ease of ordering online, excellent followup by customer service..highly recommend

5 years ago

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Tina Ryals San Antonio, TX

The quality of the equipment. The hold time was a little long when testing equipment once it had arrived.

5 years ago

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Nicole Carter Columbus, OH

They have been very quick to respond when needed and when it was a false alarm very good and polite

5 years ago

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Joyce Cammack Flint, TX

They have been been polite, professional. Answered promptly and sent help right away.

5 years ago

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Anna Herndon Jacksonville, FL

Knowing I can get help if needed. I have a problem with my heart and it is security.

5 years ago

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Charlotte Jones Exeter, CA

Easy to use and meets all our needs. We feel very confident for our father to have this system.

5 years ago

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Marilou Falls Church, VA

Since purchase, I did not yet need to use the equipment. Delivery, set up and testing the system went very well.

5 years ago

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Shirley Walnut Creek, CA

Accidentally (false alarm) -in my way-remembering to empty pocket of device at end of day. Still a very good product

5 years ago

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Verified Customer

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Charles Twiddy Laurel, MS

Very good reviews; Customer service was very detailed on every on the products. Quality product.

5 years ago