MobileHelp

My mom has been using mobile help almost 3 years and they are awesome! It is nice and comforting to know that if my mom(90) needs help they are at the ready. Great company, very nice people.

My mother passed away less than 7 months after receiving MobileHelp's equipment and service. The equipment was returned as instructed, and they confirmed receipt of same. According to the web site, "You may receive a prorated refund, based on the non discounted monthly rate, after we receive your complete system." Because of a discounted monthly rate that I had prepaid for a year, they refused to issue any rebate.

I was happy with the system until I returned the equipment. I was told I would receive a pro-rated refund. When I heard nothing after returning the equipment, I was then told that because I was already receiving a discounted price on the equipment, I would NOT be receiving any refund. This is NOT what I was assured by two other representatives, first upon considering the equipment with a sales person, and second when I called about returning the equipment. Be sure you read the fine print and don't rely on what you are told be the sale rep!

I have twice tested the fall detection and it did not alarm. On another test,, it took a long time, I would say five or six minutes, before someone responded. When I complained about the slow response she became quite defensive. When I was having issues with my neck pendant lanyard, it took three shipments before they sent the correct lanyard, the first time sending me the exact same lanyard I had the issue with in the first place. But tonight was the last straw. It wasn’t until the third time that I tested the fall detection by dropping the pendant on the floor before it finally alarmed. “Fall detected, contacting emergency responders” repeated over and over for close to ten minutes while the ring of the pendant in the charging cradle was circling red and then suddenly it turned green (the normal charging status) and stopped announcing an emergency. After about another five minutes, while the ring remained green, I got a response to my emergency test. I was totally confused as to what had just occurred and explained the situation to the responder. She became rude and said that there was no record of my alert earlier. If that were the case, why did she respond now in the first place? The more I tried to explain what had happened, I became more and more frustrated as she became even more nasty and rude. I guess I’m just unlucky seeing how virtually every other review reflected a very positive experience. I just called Medical Guardian and, after being treated with courtesy and respect, signed up with them. Once I get my new equipment, it will bring me relief and joy to be rid of Mobile Help for good.

My sweetcorn representative. Jeff, was super friendly & caring about my needs of taking care of my daddy. Made sure I was ordering everything needed to do so. I highly recommend MobileHelp. Very Caring People

Equipment was returned on 09/09/20. I received an email confirming it was received by MH on 09/16/20 and to allow 30 days to process any “pro-rated credits to your bank”. Having heard nothing and passing the 30 day mark, on 10/27/20 I called and spoke to Rod at MH who informed me that indeed the equipment had been received on 09/16/20, but I was not due any refund. I questioned this as my 12 month contract expired 01/16/21 (I prepaid a year in advance) so that left 4 months on the contract. I asked to speak to a supervisor as this hardly seemed fair. Rod said he would have someone call me back. On 11/03/20 I received a call from Alex at MH who stated that some of the info Rod had given me was correct and some was incorrect. He stated I was due a refund of $49.90 which is the non promotional prorated amount due. He said the refund would be processed today and to allow 7-10 days to receive the refund. On 11/30/20 I again called and spoke to Jacquira who stated there was a credit of $49.90 on my account. I questioned this as my “account” was closed and equipment returned.I explained my 11/03/20 call to Alex and she put me on hold while she checked into it. She returned to the phone and said that she would expedite the refund and I should receive it in a few days. On 12/14/20 I again called as I had not received a refund. I spoke to Shawn and was told the check was mailed 12/11/20 and to allow 3-5 business days to receive. Not exactly “expedited” as I was told on 11/30/20. Check was received on 12/23/20. Customer service prior to purchase was wonderful. Calls were promptly returned and questions answered. After purchase, upon return of equipment (which was no longer needed as my mother entered a nursing home) customer service was non existent. I was given misinformation time and time again and felt totally disrespected by some of the agents. I realize $49.90 is not a great deal of money, but it is not about the money. It is about the lack of knowledge of your agents and the sheer fabrication of facts. I hope I never have to experience this again and would not recommend Mobile Help to anyone.

They are wonderful with whom to work. Actually, they were exceptional in all areas. They were very responsive to my concerns and questions ,more so than other companies I contacted prior to selecting Mobile Help.

I fortunately have had no reason for alert service since put into service. The wrist band is comfortable and wipes clean easily. Hook up was easy, in fact I wondered if I did it correctly because it was easy.

After spending ample time calling and speaking with different companies, MobileHelp was the most cost efficient and offered more security than other companies. There were some problems with order processing, but overall nice customer experience.

Because I have accidentally set my alarm off a couple of times and got a call asking if I was all right. I am confident that paramedics would have shown up if I hah’t answered it.

Easy to use, lots of vendors. Be sure to do the survey right away or they’ll pester you continually until you fill it out- even if you haven’t used a vendor yet.

I havent needed to use it, but a few times i bumped into something and they were calling to check on me. Thank goodness i wasn't having a real emergency, but know they will be there when i do.

Pleased with the reliability of dispatchers, and quality of equipment. However, the "fall detection" feature does not seem to work with any dependability. My husband fell 4 times without detection, yet the device reported a fall once when he did NOT fall. Although I was assured the company would refund the $60 paid for 6 months of fall detection, the company pro-rated the refund. Otherwise, I would have scored them higher for trustworthiness.

Took 3 three calls to get a return call. our base & necklace kept going off & we nor cust. serv. could get them both off, took several calls to get it done. we held the base & the necklaces down for 20 sec. like told & still would not go off for us. also the first day we got two odd people come over on the base itself had noting to do with Mobile Help.

Nice people to speak with however the product did not meet my father's need. Equipment slow in answering when you push the button to call for help. Took 45 seconds then they would have to ask what the problem was and get info then they had to call 911. I could call 911 on my phone faster.

Mobile Help was very helpful in explaining everything about the equipment, service and price when I called, which made my decision to go with Mobile Help rather than any of the other companies I checked out.

My phone conversations with the 2 people I talked with was very helpful and informative.I have just received the equipment and finished setting up so no experience with actual operations.

The folks at MobileHelp go out of their way to ensure high quality service for the customer, they are so pleasant and truly care about the person they are providing service to.

Great customer service and products. I spoke with quite a few other companies but it was an easy decision to go with MobileHelp. We haven't needed them yet but feel hopeful that they will be there for us.

I'm still in the evalutaion stage. I set it off by mistake wearing the fall button around my neck so now I'm wearing the bracelet. I take the speak part with me when I go out and wear the necklace. It would be better if the bacelet had the GPS and ffall detection as well but it doesn't.

I've had this for 3 1/2 years. The people answering when I push the button are always helpful and courteous. I like that it works outside of the home, especially when I'm driving. I would definitely recommend this product.

THIS PRODUCT PROVIDES SECURITY NO MATTER WHERE YOU ARE. IF YOU STILL DRIVE IT'S AN EXCELLENT DEVICE TO GO ALONG WITH YOU. HAVE HAD IT FOR YEARS AND USED IT ONLY ONCE. WHEN OUT OF TOWN I TEST IT AND THE SERVICE PROVIDES THE AREA YOU ARE IN SO YOU KNOW IT'S WORKING. IT'S THE BEST.

Mobile Help has ALWAYS been there in every way for my father since signing up with the company many years ago. Customer service or call for help has always been professional!

The main thing I love about Mobile Help is the security I have in knowing you are always with me in case something happens to me. I live alone so thst is very important to me.

I have had Mobile Help for several years, (I can't remember when I installed it), and I have been very comfortable and peaceful that if I ever needed help all I have to do is, Push the Button and help is on the way.

I have used Mobil Help for a few years as have several of my friends. I have been satisfied enough to recommend the service to my friends as I know that the aspect of coverage anywhere within the continental USA is very important to those of who travel with some degree of frequency.

I ordered this service because I fell & couldn't get up. 1 scooted to some steps & then stood up. I love the Mobil help & take it with me when ever I leave the house. Living alone it gives me peace of mind.

I called once so far because I fell. The operator could not here so she tried to call. My phone was not close by but thankfully Paramedics did come to help. Why don't they test it at fixing first to make sure they can hear you all through my apartment and I was close