Name: Medical Guardian
Rating: 4.5

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chuck San Jacinto, CA

Just received device. So far everything seems as the ads, promtions, etc. Indicated. Only criticism at this point would be that the instructions indicate operating the device will be a bit confusing for someone like my wife who has dementia and can't understand but the simplest instructionS. Thank you.

11 years ago

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John Quindimil Copperopolis, CA

prompt answers to my questions regarding product...knowledgeable, pleasant, and willing to take the extra time to make sure I had answers to all my questions, concerns, etc.. If the product is as good as Chris the rep. we will be pleased with our decision to go with Medical Guardian.......JQ JQite pleased.

11 years ago

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chuck San Jacinto, CA

Have not yet received the device, but, Ed, the technician I spoke to was very thorough and carefully explained the benefits associated with your device. It's because of his expertise and professionalism that I decided on Guardian.

11 years ago

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Alan Combs Holland, MI

We were looking for a simply and basic way for Dad to get help when he fell. The representative I talked with, first with online chat then on the phone, was knowledgeable and helpful. When done, I had no questions and was happy with my choice.

11 years ago

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Virginia Apopka, FL

Excellent information given prior to purchase.Also, after the arrival of the equipment it was very easy to follow the instructions. Feel much safer now that I got this for my mother

11 years ago

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Anne Balson Houston, TX

The Rep, Chris, was extremely personable and pleasant. He managed to chit-chat about a number of topics while remaining mindfully on point. He was not overly aggressive. He was remarkably knowledgeable about the product and about presenting it convincingly to this Little Old Lady.

11 years ago

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James Sunstrom Linthicum Heights, MD

The sales representative was very helpful and professional. Everything was explained to me clearly and completely. I will start the service as soon as I receive the equipment. I give it a 10.

11 years ago

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Agnes T Carlson Granby, CT

Jessica was very helpful and super nice. However, she told me she would expedite shipping and I should have it Monday 3/2/15 it is now Tuesday and I don't have it nor do I even have a tracking number. :( The minus points on this review are just about shipping. Jessica gets a 10

11 years ago

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Terri Brownsburg, IN

Jennifer our sales rep was very informative and answered all my questions completely. She was unclear on the actual size of the mobile unit but was able with some reading able to give me some dimensions. Sales reps should have actual samples in front of them so they can confidently answer questions.

11 years ago

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Gary Spinek New Baltimore, MI

I purchased this unit for my 86 yr old mother. She had fallen and needed a way to contact someone for help. The unit I received is ideal for her condo size. We tested it after plugging it in and were connected to an operator almost immediately. I am relieved, knowing that next time there is an emergency she can get help.

11 years ago

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Stephen Koochis Jensen Beach, FL

I love the idea of saving money.. I love the no contract, even your equipment looks better then life alert. I just wish the contract would start when the item is hooked up and not 12 days before you receive your hardware. That is almost half a month without service initially. That would be best.

11 years ago

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Kelly M Shreveport, LA

Harry answered all my questions and was very patient with me while I got my family on board to get this for my 90 year old grandmother. She is very pleased with the product so far.

11 years ago

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Linda Tinoco

Guy was very warm and kind and understanding. He didn't make me feel like I was under pressure to purchase anything. He was informative and made me feel confident in my decision to choose your company for my mother's needs.

11 years ago

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Bernadette Chapman Washington, DC

Kudos to Mike Ferraro....the confidence in explaining the advantages of the purchase I made was extraordinary! He is an asset to your organization...pleasant, patient and understanding! I am looking forward to the service I will receive from Medical Guardian. Thanks for your assistance, Mike!

11 years ago

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Ecaires Kaneohe, HI

I was impressed with the amount of time it took to speak with an agent and get my guardian mailed off to me. ''Twas fast but felt rushed. I received my guardian in a weeks time. Set up was easy as they say. I am very pleased and secure in my home.

11 years ago

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Cynthia Griffin Spokane, WA

1.The day I ordered the slert system, person I spoke to said it should to out "on Monday" referring top January 12. It is 10 days later & no alert system has appeared. Did receive an email today, Jan. 22 stating that the System has now shipped. Wait was rather disconcerting. 2. Both young men I spoke with were astute & cordial. However, generally speaking, those from the East send to speak a bit briskly for us Westerners. And for us "old ones". I am 83. Keep up the good work--just more slowly if you can.

11 years ago

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Kyanne Andersen for William Ackley

The salesman was very clear and helpful. He placed the order quickly as requested. I felt wonderful about the company. The order then came with the wrong equipment, but the customer service over-nighted the right items. This too was fine. However, when we tried to call the "activation" number, I first waited on hold for 10 minutes and then was finally told just to leave my number and they would call back "within the hour". All day I waited with no call back. This happened again the next day. No call back. I tried customer service and got the same hold message. I called my salesman's line and left a message - no call back. By the end of the second day I was ready to decide the company was a scam and I could never trust them to answer a distress call at all. On the third day the activation people answered within a few minutes on hold and all went well from there with activation and testing. Now I am in a wait and see mode. The company needs to hire more activation personnel if they want customer trust!

11 years ago

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Larry j. Frisbee Middletown, PA

The man I spoke with Guy made me feel comfortable and answered all of my questions, I am looking forward for my wife receiving the medic alert package this coming Tuesday like Guy said she would and we will take it from there. Thanks for the piece of mind that I will have knowing I may be 500 miles away but my wife will be safer than ever. I am 69 and my wife is 68 and I have 5-1/2 years to go to my retirement. My construction projects take me further and further away from home it seems.

11 years ago

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Martha Carroll Bloomington, IL

I found them to be capable, personable, with the answers to all my questions. At this point I am very satisfied with my experience with Medical Guardian. Jennifer told me to call her with any future questions or problems.

11 years ago

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David Berry Abilene, TX

Product is good. Rep Guy J was well versed and when I checked BBB the company had received very few complaints and had resolved all of them. They go out of their way to be sure everything is as perfect as possible.

11 years ago

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Larry Carraway Birmingham, AL

Sam was very helpful energetic, and sincerely concerned for my moms safety. He shared my concern is the way I felt. It was ease, helpful and most of all promises to watch out for my mothers well being.

11 years ago

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Becky Eldridge Englewood, TN

I had phone conversations and e-mail communications with Medical Guardian's Lisa D'Antonio during our ordering process. Lisa was very helpful and couldn't have been more friendly.

11 years ago

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Terry Simons Greenville, SC

Our representative, whose name is Tim, was very professional and had all the answers to our questions he was very nice and we appreciated his sense of humor he is an asset to your company.

11 years ago

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Bruce Reno, NV

I spoke with Ed, and he told me the options that best suited my families situation for my grandfather, and recommended the system that he thought would be the best fit. Ed was very professional, he was not pushy or hard sell at all, great salesman! We haven't started the service yet, I'll give a new review after we've had the service.

11 years ago

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Joyce Britt Quinton, VA

Jessica was wonderful! She fully explained Medical Guardian and helped me select the system most appropriate for our needs. She was extremely professional, knowledgable, and personable. She made herself easily accessible for future needs, and reassured me that Medical Guardian could help me deal with the pitfalls of dementia.

12 years ago

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Margie Brosi Crownsville, MD

Jason was amazing!! He was kind, informative & compassionate. After talking with him for a few minutes, my decision was made. Medical Guardian was the company I wanted to work with. Thank you Jason.

12 years ago

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stephen gale Carnation, WA

Everything was delivered, but even with help over the phone I was unable to get connected. When I pushed the emergency button no one answered, but unknown to me the company sent emergency help. I was not home and did not know this. I was called 4 times by some other company who did not have any recorded of me. I called Medical Guardian to find out what happened. The person decided that I was not in an area where the system would work. She is sending me a return label.

12 years ago

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Eleanor Fort Myers, FL

Shean very helpful in describing details of system. He answered all details fully. When asked to all back he called at the time he said he would. Customer service was very friendly and helped me get the system activated very promptly.

12 years ago

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Jim Kalona, IA

Your product comes well recommended. your service person "Ellen" is exceptional in her courtesy and very helpful. I am looking forward to an excellent product and a good working arrangement.

12 years ago

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Jo Anna Ritchey Monrovia, CA

My salesman was polite, helpful, and not pushy. The experience thus far has been very good. I have yet to receive the equipment (expected in a couple of days). We undoubtedly have an opinion re equipment after using it a while.

12 years ago

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Bernadette McCaffree Champaign, IL

I signed up today for myself. Lisa was excellent and answered all my questions with a great deal of patience. She was very knowledgable. I reviewed several others and this was the best deal with the nicest person.

12 years ago

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Patricia Makowski Saint Paul, MN

Avant is Awesome! He is Kind, Patient, Knowledgable, Informative, and all around Excellent! He answered and explained all questions that I have concerning purchasing this alert system for my Mother. Thank you Avant!

12 years ago

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Billy Steele Signal Mountain, TN

very strategic,little pushy,but I am so glad as I can not worry so hectically about my dear mother,so it sorta gives me a break to take care of stuff to get the ball rolling on other priorities,not more important but parallel in the transition to assisted care & can focus on the right choices to mak her happy & extend her life till I die.

12 years ago

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Connie Higgins-Miller Homestead, FL

Excellent info from Benjamin Fish the service rep. Very informative ... No hidden agendas with this company. Loved the transparency. Ordered 2 Fall Detection Systems- one for my dad and the other for my mother-in-law.

12 years ago

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lisa Calabasas, CA

I am pretty happy, but the problem is that I really wanted the fall sensor and my Mom is hardly using it, it is so sensitive that we are forever having false alarms, which scare everyone. Then there was a problem at you end about the billing and I was getting automated calls every single day, it took 2 weeks of calls to you to get it sloved. Lisa

12 years ago

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Cindy Orange, CA

I spoke with Tracy for almost an hour. He was so friendly and professional. He explained all the details so clearly and completely. I just signed my mother up and I am very impressed. I just love Tracy!!!

12 years ago

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Harry Smith OK

The representative was knowledgeable and gently but persistently interested in our business, by far the most responsive of all the contacts we solicited. The process played out as he said it would, and the setup was simple and brief.

12 years ago

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Bernadette Erxleben Vista, CA

We got this system for our 90 year-old Mother. It seems to be working fine excet for a few false alarms. Not sure whether it's the system (ultra-sensitive?) or something our Mother is doing. Time will tell. Overall, very pleased with system and response center.

12 years ago

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Geri Bozarth Dana Point, CA

My experience with Medical Guardian was wonderful from my first call to completely setting up and testing the equipment. I would definitely recommend the to anyone who needs the service.

12 years ago

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Grace Stewart Eugene, OR

The "Panic" button on pendant is TOO sensitive. I am almost 94, still carry clean laundry the short distance from dryer to my bedroom to sort. The first day I wore the pendant i held clean bedding lightly against my chest-- off went the alarm and I had to rush to the speaker to explain. Now only wear it when I go out to get my mail- just at foot of my driveway AND when I carry recycle things two steps down to my garage or go to food storage cupboards there.... . In case i fall do not want to lie on concrete for hours nor the aggregate driveway. ' For this I am paying over $400 per year? An absurd price! Can't wear it in bed for same reason. I was told by your Rep. Harry, in New York, that I would be sent a bracelet alarm; Instead received two pendants. A protective shield over button to be used as a choice would be helpful. Have not fallen YET, Perhaps today? For the above reasons I could not recommend your device to elderly friends and contemporaries.' Cynical- Grace Stewart

12 years ago

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wsa Gurnee, IL

Set up was easy. Assistance via phone stayed until all questions were answered. Alarm was ested and answered promptly. When alarm was set off accidentally, we were able to stop the 911 call to the house.

12 years ago

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walt Macungie, PA

I was pleasantly surprised when I rec'd it. the only fault I could find is that it would be great if it were totally water proof so one could wear it in the shower were one might just have a mishap. so far I haven't had to use it but am pleased with it.

12 years ago

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Craig Orem, UT

I purchase this medical alert system for my aging mother and have been happy since doing so. I worry about her a lot and this takes some of the worry off of my mind knowing that in an emergency there is a better chance she will be alright. The service is very affordable especially for the peace of mind!

7 years ago

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Verified Customer

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Jimmie Bruce Newton Jr

My mother fell on Monday and there was no acceleration detection. I validated the button was synced and the system stated all was connected.

4 years ago

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Verified Customer

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Tara Coffey

Very innovative and work wonderfully with their partners! The fall detection is not reliable and needs to improve!

4 years ago

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Verified Customer

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Tim Richardson

Did not receive what they told me I was going to get for the money When I called them they said it would cost extra I paid for it been way over a month and still have not received it

4 years ago

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Verified Customer

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paul tiller

I have reached out to them since getting my classic guardian about a missing lockbox for the house keys. Its been weeks and I havent been able to get a response.

4 years ago

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Verified Customer

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Anonymous

Absolutely worthless. It picks up in the house but outside even if it is less than 200 feet from the receiver, it won’t pick up. The time we test it, it was worthless. It don’t think it will work for us.

4 years ago

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Verified Customer

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Glenda Miller Aurora, CO

Too easy to set off false alarm. My mother now refuses to wear it because the button was accidentally pressed and emergency personnel arrived and it was embarrassing.

4 years ago

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Verified Customer

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Wade Atlanta, GA

I provides a sense of safety when no one 's here on the house with me. Haven't had to use it yet.

4 years ago