Name: Medical Guardian
Rating: 4.5

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Barbara Craig Elizabethton, TN

My experience was excellent. The representative I purchased the life alert system from was knowledgeable, professional, friendly. When connecting the system for my aunt I had to call customer service (I admit I am technically challenged). She was wonderful, patient, and knew her stuff. A big thank you to these two people.

10 years ago

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Steve Ronkonkoma, NY

My experience with Medical Guardian was great. Sam the customer rep was excellent and informative. All my concerns and questions were answered. The equipment was shipped promptly, and installation was seamless. I would highly recommend this company to anyone who has security concerns for an elderly parent!

10 years ago

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Mark Frazar Belton, TX

Called to order my equipment and had a very pleasant experience with the customer service agent Mr. Jones. Mr Jones took care of all my concerns with the price and the delivery of my equipment. I would recommend Medical Guardian to anyone that needs to be monitored for safety reasions

11 years ago

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Nelle Colburn/Lisa Ring Hot Springs National Park, AR

The salesman I spoke with, Mike, was very helpful and professional. He answered all of my questions adequately and made good suggestions. We received the unit on the day promised. I had to pay extra to get it to us within 2 days, however. Set up was easy. Activation was easy once I sat on hold for several minutes. We have not had to use yet, so don't know how that will work. All in all we are very happy with everything. Lisa Ring (Nelle's daughter and the one who arranged the unit). Thanks!

11 years ago

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Christina Graybill Carmichael, CA

My rating would have been a 10 -- until I got an e-mail copy of the bill. Michael Holt in Philadelphia, PA, is the person I talked with when I called in response to your ad that I saw on Channel 10. The "Channel 10" Code which I gave Michael meant that I would get free set-up and free activation. Michael told me he was charging my VISA $89.85 for the three-month plan that I chose, and I remember confirming that before I gave him my VISA card number. Now your e-mail bill says my VISA card has been charged $95.85. This is a lie. Please credit my same VISA card with $6. And I hope you have sent both the wrist band & the necklace that Michael said came with the 3-month plan.

11 years ago

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Fran Allen Phoenix, AZ

Exceptional service. The rep was more than patient through the many interruptions while I was in my mother's hospital room. He thoroughly explained all my options after listening to what I thought was needed and we came up with the perfect solution that exceeded my expectations. Thank you

11 years ago

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Mary Lawndale, NC

When I first contacted Medical Guardian, associate seemed knowledgeable and was very nice. When I called later to order the alert I talked to the same person, this time not as helpful - maybe he thought he already had me hooked. When I received the e-mail, it did. It have my correct name. When I received the service agreement, it had my sister as the first contact which was correct but her name was wrong. He also put my number on the contact rather than hers even though I gave him the correct home phone and mobile number. We did to receive the welcome packet with the EMT card. I will say the lady we talked to when we activated the system was wonderful! She was very patient and very helpful. She apologized that we did not receive the welcome packet and said she would mail to us. You received a 6 because of her not the ordering process. I would have given her a 10.

11 years ago

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Jan Winchell Colorado Springs, CO

This is a whole new experience for me. Tim, the original salesman was very patient and helpful. After I received the unit, I had a problem with my reception..The tech, Juanita, handled it over the phone and I have had no problem since than.

11 years ago

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Synthia C. Sammamish, WA

Avant, the person who helped me on the phone, was amazingly patient as I went through the process of ordering and making sure it was what my great aunt wanted. I had to call him three times and each time, he was very helpful in helping me work things through. There was no pressure at all to upgrade or purchase more than we needed.

11 years ago

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Nell Jones Forest, MS

We were very pleased with the professional person we just set up the program with. We feel this best suits our needs and trust the company to carry out the plan. We are very glad we have picked Medical Guardian services for our parent's safety concerns. Thanks

11 years ago

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Fred Brooks Chapel Hill, NC

So far, my only experience has been the web site, which was fine as far as it went, and the phone conversation. In the latter, all my questions were answered clearly and directly, making it easy for me to make all the necessary ordering decisions. An excellent conversation.

11 years ago

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Pat Albuquerque, NM

While my daughter in law, April first spoke with Avant, I did join them later on speaker phone,. Avant was professional, totally informative of your product, and very convincing this was the way for us to go. I'm counting on our association being just as helpful and rewarding.

11 years ago

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Vicki Fairhope, AL

Ed was very knowledgeable, helpful and patient with my many questions. He did not ever pressure me just explained things so I could understand the product and my options. He gave me his number and thanked me for calling him back. He was pleasant to speak with which is not the case with many customer service respresentatives.

11 years ago

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Ken Steadman Crossville, TN

It's a little early to give you a review. I just ordered the equipment yesterday and won't receive anything for several days. So far I have been very satisfied with the representative (Michele) when I spoke to her on the telephone and made my decision to purchase. Looking forward to getting the medical alert system in the near future. That's all I can say at this time.

11 years ago

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Lorraine Belleville Danielson, CT

The rep I dealt with was professional and very informative. I have his personal number and feel that I can contact him with any questions I may have. I look forward to having my alert "watch" but can't help but wish I won't need it.

11 years ago

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Brenda Marean Salem, MA

Robin was very helpful and considerate; I have filled out online forms but must have deleted them into the ether as they were no where to be found. Robin came to the rescue and my home guardian will be delivered next week!

11 years ago

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Trina Burton Redmond, WA

Good experience. Very informative website. I called in as the banner said for the "specials" to find out there were none other than what was already on the website. Then the guy on the phone, Harry, said we needed to order from him, otherwise he would have helped me for free by answering the questions I had. NOT PROFESSIONAL! Since he said that, I ordered online.

11 years ago

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Isabel Katz Old Lyme, CT

Our Life Safety Consultant, Jason was excellent. He answered all our questions. Whereas I Can not comment on the product as yet as we have not received it, it has everything we are looking. For safety in the house witn GPS for on the go.

11 years ago

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Rosa Leal Corpus Christi, TX

My first machine delivered was not working properly. Despite all the work done by Guardian techs, the machine continue with it's problem. I called the following day and was told that they were going to replace and upgrade to a better machine for the same price. I have not receive it yet. I surely hope this one will work out! So my experience turned out to be awesome!

11 years ago

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Jo Margaret Butler El Paso, TX

This review is based upon my research process, website explanation of product and service to be provide. I have only ordered and not yet received the above. However, the customer service representative (Elizabeth) was very helpful and professional !!! Answered all my questions .

11 years ago

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Angel Wrens, GA

Everything was great. I had called other companies trying to sell me stuff I didn't need. The sales man who help me was GREAT and answered all my questions. And sold me only what I needed I'm positive that when and it my Dad evert needs anything else I will only call this company. Thank you from myself and my Dad

11 years ago

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Cathy Gaeta Waco, TX

I called for my parents and Jessica went above and beyond quality customer service. This is a difficult time with aging parents and trying to make the best decisions for them. However Jessica made me feel comfortable and she was very knowledgeable about your product. We are anxious to receive it. Thanks again Jessica!

11 years ago

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Barbara J.Tate Corona, CA

I was very pleased with the person that I was talking too he was very helpful and made sure I was given the information that I needed so much so I purchased the system for my father I would very much tell anyone that I know who is looking for this kind of service.

11 years ago

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Erin Goodman, MS

Everyone I spoke to was very knowledgeable about your product. I purchased it for my mother who is elderly and lives alone. We have not received the unit as of yet, but anticipate that it will give her and the family peace of mind. I purchased the pendant with the fall alert option. In looking at prices, I think your price was competitive, but wish we could have gotten a lower price than $40+ per month.

11 years ago

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Jean Howell Wentzville, MO

The young man assisting me was knowledgeable about the product and understood why I had concerns due to my owning a dog boarding kennel on my own. I go days without seeing or talking to people. This will perhaps save my life should I fall and break a bone away from a phone. I'm looking forward to seeing and learning more about the product. 90 days should be enough time.

11 years ago

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John McKinley East Lansing, MI

Jeff was my sales representative he answered all of my questions and even of other things that I didn't think to ask. This product will help my father stay at his home longer and give him the peace of mind that he is never really alone.

11 years ago

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Lorraine Chavez Albuquerque, NM

It was easy to decide which alert system to get my 85 year old mom. The Youtube videos were very helpful and the customer service gentleman was friendly and gave clear instructions on what to expect. I feel relieved that we found the right system for my mom.

11 years ago

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Sharon Benatar Pleasant Hill, CA

The customer consultant Michael Ferraro was very helpful in explaining all the systems available. He was pleasant and answered all my questions. Michael made me feel as though I would be taken care of with any needs that I had. I would definetly recommend Medical Guardian to other people.

11 years ago

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Carmen Washington, UT

This is July 10, 5:30 p.m. Just got off the phone with Mitchell at Medical Guardian. He quickly did the research why I didn't have the products. FedEx did NOT e-mail them as they should have that the pkg. was undeliverable with the Apt. # missing. He said he would overnight it so I can have it next Wed. before I have to leave town. So my experience has changed and so has my rating. I will give you a '10' when the box arrives!

11 years ago

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Vincent F. Zabbo Altamonte Springs, FL

Seth, the contact rep., was congenial & knowledgeable about your product. Thoughhe lapsed @ times, repeating questions I already answered, I managed to convince myself to try your product & service. You see, I'm a 100% disabled,senior Veteran, with limited mobility & other medical issues.I should feel more secure now, knowing I'm not alone with my trusty , yet inept pug, Malvin the Magnificent. TY, VZ

11 years ago

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Marella Robinson Charlotte, MI

Ed did an excellent job of answering my many questions and reassuring me regarding the quality of your service and offering his service if I had future questions. It had taken me quite some time to decide on the alert company to sign with and then suddenly Medical Guardian just seemed to be THE ONE.

11 years ago

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Barbara Beckett Boynton Beach, FL

I was very impressed with Traci's delivery of the benefits of having the Alert System. She was very helpful answering questions about the system. Her demeanour on the phone was very calm and I didn't feel like I was being pushed into buying. An excellent representative for your company. I am looking very much forward to using the device

11 years ago

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Kita Greenberg San Diego, CA

I cannot say enough good things about the ways in which Mr. Harry Merlino (sp?) helped my father and I. He was unfailingly pleasant, helpful and patient. Harry went out of his way to help us without ever making us feel pushed. He is a number ten!!

11 years ago

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Mary Buntin Phoenix, AZ

After I expressed interest in the Medical Guardian I was contacted by email and phone by Robin Sargent. He explained the way the various plans worked. I had to consult with my daughter and he accepted that. I appreciated that I was not pressured. Robin Sargent was easy to work with. I hope the Medical Guardian meets my expectations. Thank you.

11 years ago

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Jean Baker Temecula, CA

All questions were answered to my satisfaction with the feeling that Mike was there for my best interest. He gave me what I wanted without any pressure and helped me to understand the difference in the plans. Thank you Mike.

11 years ago

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heidi beatty Wayne, NJ

the whole process was so easy! Brian answered any questions I had and walked me through everything. The unit came quickly, was easy to set up and the support people were very friendly. I purchased this service for my mother, and was worried that it would difficult for her to use. It is so user friendly and she is fine with it.

11 years ago

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James Duncan Scappoose, OR

After receiving the package I installed for my mother. It was easy to install, the directions were well written. Every thing worked. After it was tested and worked the lights were not on as they were suppose too. But the system still was working. They said they would replace it but it was still working. I said no as long as it was working. Thanks James Duncan

11 years ago

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Verna K. Ash-- Hazleton, PA

I had some trouble getting through to the site to activate the unit, but the man who helped me through it once I got on was so helpful and patient and polite. I do however, have a question-- should the box ring 5 x's every time we have a call come in to the home phone? It is somewhat annoying. Is that what is normal with this unit or can that be off ? Thanks. ?

11 years ago

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Sheryl Raleigh, NC

I had a great experience except for trying to get the unit activated. I stayed on hold for half an hour and then the answering machind told me to leave a message for a call back within the hour. Never got a call back. Called the next day and held for 15 minutes before actually talking to a live person. I scheduled a time for them to call me when I was home. They called at the exact time and I had no other troubles. Zach and the lady who helped me set everything up were awesome.

11 years ago

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Paul Shumate Mount Joy, PA

I dealt with customer support and they was delightful to give so much information, etc. I was imppressed and altho' I had enrolled with another company, I cancelled that because they had charged my credit card but In the time since the initial call to and with them, I never received any further communication and subscribed with your service. Looking forwarde to receiving the equiipment and using it.

11 years ago

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Bill Titusville, PA

Consultant was great. Easy to install, and customer support Frank was helpful and nice with my mother activating it. Best of all my mother is happy with it and feels safe. She speaks highly of the monitoring personal. Thanks Medic Guardian

11 years ago

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Frank New Holland, PA

Having a blind wife with a heart condition at home alone is scary. This device gives me piece of mind . I know that regardless of the situation help is just one push of the button away. Thank you Medical Guardian for easing my fears

11 years ago

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Annette Johnson Oxford, OH

I researched several companies and yours stood out. One of the competitors continually called trying to get my business even after I told them I did not like pushy sales people. Michele was not pushy but very informative, positive and pleasant to talk to. I certainly hope I never have to use the unit I purchased but I am confident that if I do the response will be just as good as the sales rep.

11 years ago

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Gabrielle Azzaro Vista, CA

Customer support explained everything to me, and did not even push the most expensive machine. That is what I wanted because of my mother's condition, but he didn't push. I am looking forward to see if this all lives up to the reviews.

11 years ago

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Gary Younger Hillsborough, NC

The Salesperson I talked with was highly knowledgable about all adspec" of this product. He gave me options on what is offered and things that my "suit " me and price quotes. Haven't received anything yet. But was very impressed by his daminer ". Superb!!!

11 years ago

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Elizabeth White Williamsburg, VA

I received a phone call immediately upon researching the website. My associate was very friendly, helpful, patient, and customer-service oriented. I was pleased to have chosen the number one emergency responder company to provide a service for my elderly mother.

11 years ago

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Mary E. Chiado Canton, MI

l had a very positive experience while signing up for Medical Guardian coverage. Jeff was my salesman and he was awesome. He was very knowledgeable and able to answer all my questions and concerns in a very professional manner. I would definitely recommend family and friends to Medical Guardian.

11 years ago

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Sharon Tempe, AZ

Ed was my customer sales representative - he was very polite, knowledgeable, thoroughly explaining the service that was best for my Mom, leaving me with very few questions. He was very confident in the product and the service that Medical Guardian provides. Thank you for making this a pleasant experience.

11 years ago

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MARY ANN VACEK Hinsdale, IL

The Median Guardian services were explained. I appreciate getting one month free by paying for a year in advance. After I receive the pendant, bracelet and speaker box, and use them, I will find out about the service as this is the first time I have used a medical alert.

11 years ago

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Rosalina H Nabarrete Ewa Beach, HI

Unable to give any review for the usage of the product but I have very good rating for the customer service rep who called me to walk me through setting up the equipment. A very pleasant and patience lady who's name I failed to remember. Please excuse me for my short term memory.

11 years ago