Name: Medical Guardian
Rating: 4.5

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Linda New York, NY

I have wanted to get one of these devices for my mother for several years. She finally consented to let me purchase one after she fell and couldn't get up. I researched several companies, and this seemed to be the best one, including the latest automatic fall technology. Only minor point, the sales rep did not want to offer me the monthly pay option (as opposed to quarterly or annual) until after I told him it was available with online signup.

11 years ago

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Barbara Carey Milford, NJ

The experience was most professional and courteous. I spoke to the same person twice and he was most helpful. He suggested the device I purchased and the options available for payment. He answered my questions without hesitation.

11 years ago

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Larry Rop Wayne, MI

We worked with Avant Jones, and answered all our questions and concerns. So far, we are very pleased with our experience with Medical Guardian. I did a lot of research on medical alert systems and your system fits my mothers needs well. Thanks for your help.

11 years ago

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Ann Marie Clark Chevy Chase, MD

It was a pleasure working with Jeff when ordering the alert system for my mother, Mila Smiroldo. He made everything very simple. My review will be a 10+ I'm sure once I actually receive it , set it up and get it activated.

11 years ago

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Susan Maillard Stratford, CT

Ellen Walker was fantastic. She was very informative, kind and friendly. She was a real down to earth person not like some of the other companies that a called. Some sounded like robots and one was even rude, bashing Medical Guardian, he was horrible. Ellen let me take my time deciding which company to choose, answering my many repeat phone calls with patience. Very pleased.

11 years ago

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Gary Madison Peekskill, NY

A professional experience every step of the way. I feel secure and safe. Every single person I have dealt with at Medical Guardian from purchase, to setup, to activation, to testing made me feel like I was in good hands. Service and set up were both super fast and easy.

11 years ago

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Ernie Pepperell, MA

Have had them for a short time (less than 3 months) but have been pleased so far. They have answered all our questions and were very helpful setting up the system. One wish I would have is to have them answer an emergency call quicker than a full 30 seconds. But maybe it was slower because we were just setting the system up at the time. I think this is a very good company to do business with. The cost is in range of other companies offering this type of service. They are very quick sending you the equipment. Took only 3 days. When I requested an extra device I received it in three days also. Impressive!

11 years ago

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Linda Coty Pulaski, NY

Just ordered the Medical Guardian the other day ,so I am still waiting.The salesman called in response to me registering on a website.b T he salesman was persistant in his promises of a call back, without being be a bother or pushy. He was knowlegable about the product as well as an understanding of the needs of the consomer. All & all it has been a good experience.

11 years ago

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Laura Brown Toms River, NJ

Mike was wonderful, so understanding about the situation . My mom had fallen and broken her hip, she couldn't reach the phone . She had to pull herself along the floor, screaming with each movement. I never wanted her to go through that again. She is fiercely independent and I wanted her to keep that while being safe. Thank God I found Medical Guardian and Mike! I now can rest easy knowing my mom is safe.

12 years ago

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Ruth B Hansen Washington, DC

Tye was very pleasant, informative, patient, and answered all my questions politely and fully. I really appreciated talking to him. I had been researching and reading reviews of other companies when he called. I'm looking forward to having the security of an alert if I fall. I'm active, balanced, strong, but 92, so who knows what might happen. . . . .

12 years ago

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stephen gale Carnation, WA

I will know more after we receive the equipment, but on the surface everything reads good. One thing I would like them to offer is a combination unit of the mobile equipment that I am getting and the fall equipment. I know that I can add it later, but I think it would be great if they had a combination of these two at a monthly price somewhere between the two separate pieces of equipment.

12 years ago

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Nimmi East Hartford, CT

I was looking for life alert on the internet. I responded to 2 of them on line, medical guardian was one of them. Avant contacted me right away by phone. He was very pleasant and convincing me about his company without being a pushy salesman. He kept in touch and made me an offer I couldn't refuse. It was a bit better than the other company. I was pleased to find this company on the top 10 best for life alert system. I am waiting for the equipment to arrive and start using it. Thanks Avant.

12 years ago

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Beverly Davis Fort Worth, TX

The sale rep example too me all about the medical system and different feather how it how you can use it it do not have too be a emergency it stay on a box at home are take it with You. The price and you can return it back anytime and no question ask no contract.

12 years ago

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Robin battista Brooklyn, NY

Hi. I haven't yet received a receipt by email and wondered if I could get one. I'm a non profit organization and purchased this for someone who contacted my charity so I need a receipt for my records. Thanks very much! Robin

12 years ago

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Mary Ann Parker Little Rock, AR

Ellen was the rep who helped me to register my 85 year old precious mother. Ellen was friendly and professional. I really appreciate that Ellen could get the order shipped today so I can soon breathe easier when my little mama is at home alone.

12 years ago

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Amy Brockton, MA

This was the easiest decision I have had to make! Mike answered every question and provided me with assurance that this would be a great fit for my Mom. This will provide peace of mind for me and my entire family. Thank you Mike!!!!!!!!

12 years ago

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Joe S Brookville, PA

Michael is my customer service rep and has been extremely helpful and responsive and great to work with. Just signed up my 85 year old Mom and I know we will both sleep easier at night knowing she is protected! Looking forward now to receiving the equipment.

12 years ago

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Billy Steele Signal Mountain, TN

1 month in and I have not needed the system so far.Very well worth a steak dinner for a whole month of minimal worry.The associate Andy earned his paycheck the day I called to sign up.Cudos to all at Med.Guardian & I hope I need their services for @ least 10 more years.Thank You for your services !!!!!!!!!!!!!!!!!!!!!!

12 years ago

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John J. Demotte, IN

The sales rep. Sam was very helpful and made it easy to get instant help for my folks and peace of mind for me, since I live about an hour away. Now I know if something would happen, they would be taken care of and Guardian would call me. Thank You Sam

12 years ago

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Ryan Ramsey Newbury Park, CA

I signed my 95 year old grand mother up today... Tristan was AWESOME on the phone, went through all the options, the plan and what-ifs. Super professional, polite, knowledgeable with no sweat-down to buy. I did it anyway.

12 years ago

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Debbie Lowe Portage, IN

Sam is the representative I spoke to. He was polite and helpful with all my questions. I was really excited when my uncle, who is 78, agreed to except this service.I live 30 minutes away and it gives me a peace of mind that help will be there for my uncle with the push of a button.

12 years ago

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David Nesbitt Sterling Heights, MI

Shannon was very patient with our family. We got the product to give peace of mind to our handicapped daughter who has developed a choking issue recently. She spoke with our daughter and myself to work out some communications issues. We were very pleased with the front end of the process.

12 years ago

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Marilyn Clearwater, FL

Jessica was most helpful, but neglected to tell me about the Fall Detection feature, which is evidently very sensitive. If it goes off every time my brother rolls over in bed, he will quit wearing it. We will still give it a try. The comments also indicate that it needs to be set up. I was told one just plugs it in. Really too early to rate your service and product.

12 years ago

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David Chojnowski Port Saint Lucie, FL

We felt Avant Jones answered every question we had and put my fears about my mother to rest.There was no hard sell, only understanding. Service was great. Our expectations were exceeded. Pricing is very reasonable. Thank you for giving us all piece of mind!

12 years ago

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Stacie MD

I recently purchased the unit for my 75 year old father after 3 falls in one week. The customer service representative was awesome. Also when we called in to check the system we had an excellent experience again. All in all very pleased. This is such a relief. They give me peace of mind while Dad remains independent. It's a win win situation for me.

12 years ago

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Barbara Celello North Hills, CA

The "Guardian" was easy to install, directions simple to follow. It takes limited space. I placed the wrist button on my husband, for whom the emergency system was purchased. He has been a paraplegic for 50 years with MS (and other...). I was told two pendants would be included, however, only one was in the kit. Otherwise, all is in order and ready to use whenever necessary.

12 years ago

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Carolyn Clark Jacksonville, AR

The representative I spoke with was very knowledgeable of the equipment and how the system worked. When I received it and was setting it up, the lady I spoke with was very nice and explained everything I needed to do. She also explained I needed to check it monthly & instructed me how to test it. Everyone has been very helpful.

12 years ago

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Deborah Dean Prophetstown, IL

The representative was very nice and explained everything. The system was easy to get set-up and seems to be working fine. It is giving myself and my family a sense of piece knowing that should something happen again that I'm not truly alone.

12 years ago

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Vicki Helton Wichita, KS

The representative was very helpful and answered all our questions. Got it for our mother. Setup went well. She got pendant and wrist bracelet. She only wears her wrist bracelet because she is hesitant about wearing pendant for fear it will go off if she bends down to tie shoe etc. The wrist bracelet is working very well so far. Paid for 2 day service and it took 5 days but they said they would credit it back. So far am satisfied with service.

12 years ago

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sharpell Rumford, ME

just recently ordered this service. TIme to put in place is a little lengthy given priority mail (2 day service) should be readily available. The person i spoke with was great.. very informative and helpful in making assessment of needs. When they put into place the "drop alert" (add on) it will bring a much needed broadening of the service to many. I believe I chose the right company for my needs after considerable research.

12 years ago

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MARILYN Delhi, NY

ONE SECOND ST SO FAR SO GOOD. I DID WEAR THE FALL ONE TO BED AND IT WENT OFF. I HEARD IT CALL TO ME AND IT TOLD ME HOW TO CANCEL THE ALERT, WHICH I DID. NOW I WEAR THE OTHER ONE TO BED AND WEAR THE FALL ONE DURING THE DAY. I WISH I HAD A BASE I COULD PLUG INTO THE BEDROOM AREA AS I DOUBT ANYONE COULD HEAR MY SPEAKING IF I HAD TO PUSH THE BUTTON FROM WHERE THE BASE IS NOW. WOULD HATE TO HAVE EMTS COME IF I DIDN'T REALLY NEED THEM. I HAD A DIFFERENT SYSTEM ONCE AND IT HAD A SMALLER BASE WITH THE MICROPHONE IN IT THAT I COULD PUT IN ANOTHER AREA. I DID LIKE THAT.

12 years ago

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Verified Customer

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Catherine Parker

Way h is easy to wear and change. I worked great when i fell on thegatage and needed the fire dept.l

4 years ago

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Verified Customer

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Rodney L Bridges

A real person answered the phone for initial setup. Everything works as advertised and user friendly.

4 years ago

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Verified Customer

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Julie Christen

Pendant went off while mom was sleeping- not sure how. Took about 2 mins or so for them to respond. Very polite and helpful

4 years ago

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Verified Customer

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Leslie Zetlin

Hello. We have not opened the box. There have been some extenuating circumstances / hospitalizations and nursing care issues that we have had to tend with. Thankyou

4 years ago

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Verified Customer

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Anonymous

They're quick about to answer the call. I feel like they were very honest and very reliable and they're easy to talk to

4 years ago

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Verified Customer

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Anonymous

The main thing is that is gives me the feeling of safety. I don’t like the battery that I have to take when I go further into my yard.

4 years ago

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Verified Customer

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Sue Beeck DE Pere, WI

The button on the necklace is very hard to push and last test we did it literally took about a minute for some to answer and then we couldn't even hear the person who answered. Not

4 years ago

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Verified Customer

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Scott Annapolis, MD

One time I tried it and it took a long time for somebody to respond. I tested it a couple of other times and didn't have any problems. Its small and that's a good thing.

4 years ago

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Verified Customer

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Donna Painter Hughesville, PA

location history is never up to date when checking customer portal. So wondering if some of the places I've been doesn't have good connection to your service?

4 years ago

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Verified Customer

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Kathleen Fairview, NC

I was very surprised when I dropped it on the floor and there was no response. It could have been attached to me. I could have been falling. It seems like it doesn’t work.

4 years ago

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Verified Customer

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Anonymous Fort Wayne, IN

I feel safer. Everything works perfectly. Representatives are very good at answering all my questions.

4 years ago

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Verified Customer

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Tamara Prescott, AZ

Accidentally have had it go off twice and the alert people were fast and everybody was so friendly and helpful.

4 years ago

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Verified Customer

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John Kerrville, TX

Very happy and satisfied with the device. It is easy to use hanging around your neck. It provides fall protection.

4 years ago

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Verified Customer

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Edwina Beard Albemarle, NC

We needed a response one time. We held the button as instructed. When I received no response I phoned 911. The ambulance was at my door with EMTs in my house before I had any response from Guardian. We are dealing with repeated life threatening heart issues. That timing is unacceptable."

4 years ago

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Verified Customer

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Robert Badenhoop Annapolis, MD

I can't compare them, but with all the testing that's done, it appears that Medical Guardian really cares.

4 years ago

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Verified Customer

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Janet Wade Wautoma, WI

I have not had an emergency as of yet. When I check in to see that everything is working correctly it goes smoothly.

4 years ago

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Verified Customer

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Irene Allard Rapid City, SD

Great customer service. Easy to set up. The device seems to have good response when there is a need.

4 years ago

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Verified Customer

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Jean Ellicott City, MD

It's pretty accurate. When we tested it when we initially got it the lady came on right away, so it was a good time reaction.

4 years ago

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Verified Customer

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Marvin Willard, OH

I was happy with the G. P. S. feature and content with what it was. They are patient and they always answer a question.

4 years ago