Name: FreedomPlus
Rating: 4.6

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Richard Lines CA

I appreciate being approved for the loan I wish to have your firm stop sending me monthly statements since the loan is paid in full and I have no need to borrow again at this time thank you,

10 years ago

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Margarita M Araya Gatlinburg, TN

This is the worse company I saw in my lifetime, they take advantage of the desperate need of a financial situation, 5 months ago I got approved for a loan for 15k with an interest of almost 27% and I don't have a bad credit, but when I realized the interest I told the agent that I did not want it under those conditions and he said it was already approved and down the road we could revisit and see if they could lower the interest, I paid for 5 months $453.00 and I recently got a loan from my TDB at a 9% interest, and when I got the payoff it was @14,992 after 5 months of payment of $453.00 what a rip- off .

10 years ago

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Janice Moran Murfreesboro, TN

Basil was great. Explained every step . Was in constant contact with me, phone calls, emails. Very efficient. A great experience. I would recommend FreedomPlus.

10 years ago

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gm Gloucester, VA

Its funny to see these reviews from people with "new" loans from freedom. let me warn you now this "loan "company is the biggest rip-off I've ever had to deal with. thank god my loan with this place has been paid off. every aspect of this place just screams waste my money. if anyone is thinking of getting a loan here please do yourself a favor and go elsewhere. I regret ever pulling the trigger and getting a loan here. I learned a very expensive lesson. if you want to waste thousands of dollars this is the place to do it. once you "new" folks see how things operate here you will change your opinion, I guarantee it.

10 years ago

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suzanne osenbaugh Northwood, OH

I started in May I believe to refinance my home. Joseph was the first person I spoke with at your company. I thought I was done with my part of getting you papers, signing papers, etc. Well, someone dropped the ball after they spoke with a lady in the HR department of my work. So, I called Joseph again and asked what is going on. Well, again, (like a fool) I fell for Carly telling me everything is going well. Then I am supposed to send her certain papers and I did. Well, she never received them. Then on last Friday she said she was going to send me an overnight mailer so I could send my papers back. It is now Monday evening and I still have NOT received the mailer. I called her this morning to tell her and she never returned my call. Then I get a message from some guy named Ryan who is helping Carly today. No response on the message I left her or about the mailer. So, I get home tonight, and some gentleman is on the phone wanting a 3 party conference about my loan. The whole time I have EVER spoke with Joseph and Carly has been on my cell phone. Those are the numbers I have used. Why call me on my house phone when you have my cell number. I am a very nice person whom is normally very patient., but this is going on far to long and I my patience are becoming thin. May I just refinance on my loan and be over it already. I have taken ownership of the wrong doings on my end, I just want to get this over. Please have someone who knows what is going on call me and treat me like I matter instead of when you feel like calling me back. Thank you. Suzanne Osenbaugh

10 years ago

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Esperanza Almanzar Palm City, FL

The service is great, they were always available to respond any of my inquiries, accurate information and total process time was very good. I am very happy with the service received as of today.

10 years ago

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Rebecca Lustig Pana, IL

This is the worst lending company I have dealt with. The loan specialist knew how I was going to be repaying the loan. However he didn't tell me that I would be Charged $15.00 per check that I sent in. Even the second rep that called to confirm everything said nothing about charges for paying back the loan in the traditional manner. In speaking with legal representation the word used was "shoddy" practices of this company. I would not recommend them to anyone. As with other financial companies that inform you verbally of all charges and fees because of the Truth in Lending Act these guys somehow get around it so be sure and read EVERY little bit of your contract.

10 years ago

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Allison Woodbine, NJ

Very friendly, quick service. My rep was extremely professional and also put all my fears at ease. I would definitely use this company for any of my loan needs in the future.

10 years ago

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Mary Silver Spring, MD

My experience with Doris was exceptional! She made my first rejection seamless which encouraged me to come back to you. I gave an 8 instead of a 10 because I felt that the loan department gave too quick a rejection

10 years ago

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Diane Nishiyama Gardena, CA

My experience with my loan officer, Jermaine Jordan was extremely positive. He was very responsive when I called him and helped walk me through the entire loan process.

10 years ago

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Jeremy Read Port Saint Lucie, FL

It was a pleasure to do business with this company. Steven was a very nice and helpful person that made it so easy to get my lower percentage rate loan. Thanks again

10 years ago

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Kerri Lawrence, MA

Very helpful and they helped us out when no one would..... what a relief :) I would suggest giving this company a shot in a pinch! Jacob Rose, thanks for your help!

10 years ago

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Barbara Peitsch Rogers, AR

Cory, my loan agent, was extremely helpful. I want him to know how much I appreciated him. I needed a loan for medical reasons and I am completely satisfied.

10 years ago

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Jessie Beverly, OH

I was very pleased with the overall process. Amanda was very polite,informative and quick with answers and responses. I would definitely recommend to family and friends.

10 years ago

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Debbie Webb Hesperia, CA

My husband and I had a great experience. Our agent was so helpful and very pleasant. I could not believe how quick they were. We would highly recommend this company.

10 years ago

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Tammie Allen Washington, DC

DaJuan my loan officer was excellent. Very informative and made the process easy. GREAT CUSTOMER SERVICE. Sometimes had to leave message but it is not a drive through and people are busy doing their jobs.

10 years ago

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John Weber Denver, CO

Ryan was a big help to me...once I got set up, Prosper started to settle my accounts...one was reduce by 90%...unbelievable...just got started but cant wait to see the final results...

10 years ago

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Larry sanders Chicago, IL

There was no problem with the customer service who I talked with on the phone. But I definitely think there should be a policy in place which allows customers to make early payments that would be deducted from there scheduled monthly payment. I get paid weekly and it would help me budget if I could put a little on the bill when I have a few dollars to spare and don't want to spend it friviously.

10 years ago

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Dedra G Hollywood, FL

Professional, patient, and speedy results. The best service I have ever encountered. I have not complaints what so ever. Your staff makes your Company GREAT. Thank you!

11 years ago

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Rachel Finch Orlando, FL

Sandra Acosta was a delight to work with. She answered all my questions in a timely manner and made me feel very comfortable during the entire process. Great job!!

11 years ago

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Brian B Severn, MD

Very sketchy operations. My interactions with FreedomPlus came after applying for a signature loan from LendingTree. Within 30 seconds of submitting an application, I received a high-pressure phone call from FreedomPlus that insinuated that they were the only company that would give us a loan. They jumped around, but it ended up being a very high APR rate, especially for my 800+ FICO. I declined and went on my way, but continued to receive phone calls and emails. I eventually got the phone calls to stop, but not the emails. The "unsubscribe" link in every email is broken, so you cannot stop them. The company is unable to fix it; I've had to create an email rule to just automatically delete all FreedomPlus emails.

11 years ago

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Joanna Darden Trussville, AL

Scott was such a pleasure dealing with for my loan! What a professional! I felt an instant connection! Could not have had a better experience! Thanks so much!

11 years ago

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Concerned Consumer Chicago, IL

The loan officer quoted me a rate in a whole number leaving off the ".99%" which essentially makes the true rate nearly 1 full percentage point higher. He repeatedly quoted the whole number and the additional percent was not discovered until it was time to sign the contract. Not happy about that. When confronted the loan officer tells me he always "forgets" about the percentage and will try to remember going forward. However the loan officer was professional throughout the process. Then I have a woman from their customer service department hounding me to confirm my address after the loan process was completed and leaves a message that I have fraud on my account and I need to call immediately, She then proceeds to tell me its company policy to tell customers that they have fraud on their account so they will call back faster. Great practices! Leaving off information of the rate, scaring people in phone messages with concerns of fraud. I will never do business with them again.

11 years ago

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ERLY San Diego, CA

Very helpful , my loan was approved fast, the employees are very professional and willing to work with me.thanks to Scott Beverly for helping with the process.

11 years ago

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Bales Family Lawrenceburg, KY

This company is like the not the mob. They have my interest rate at 21.99% interest like $7 a day per diem I borrowed $12,000 almost two and a half years ago and I still have to pay them not almost $9,000 something I don't miss my payment comes out automatically I don't miss . I was misled when I took this loan out I can't wait to be done with these people this company is the worst it's not freedom anything

4 years ago

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Velinzala Wallace Barberton, OH

I enjoyed the thorough information I recieved from Ms. Arkell. Her knowledge helped me make an informed decision for my finances. Thank you!!

5 years ago

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Contact Equal.fm River Forest, IL

I was effected by the pandemic and FreedomPlus allowed me one deferment but after things did not get better they decided to aggressively go after me rather than understand that a lot of Americans are having a hard time right now. They called me 10 times a day demanding their money instead of working with me.

5 years ago

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Brandon Nguyen Seattle, WA

Amanda A was very professional and helpful throughout the whole process. Her knowledge and personality make this a great experience.

5 years ago

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Janet Burton Knoxville, TN

Amanda was really great! She answered all my questions and walked me through everything. I’m very pleased with her service!

6 years ago

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Maggie Dominick Latrobe, PA

They reached out to us, even though we did not think we qualified for a loan that suited us in a way that actually helped us.

6 years ago

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heather kaiser Spokane, WA

Worst customer service ever!! They pull you in with a nice, knowledgeable agent who promises great things, then you are on your own from there. I never got an actual answer to any of my emails only 'it looks like you called and resolved your answer' even though i did not and emailed back that i did not and still got the same canned response EVERY time.. The people i called and spoke to were rude and short with me and made it seem like i was at fault when i wasnt. Rude, unprofessional, unresponsive customer service! If i could, id give it all back and forget this crappy company!

6 years ago

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Peter S. Long Branch, NJ

The original loan was very smoothly processed but at a very high rate. The client originator repeatedly told me that after two on time payments, the loan could be renegotiated at a lower rate. After two years of on time payments, I inquired about renegotiating at a lower rate (the prime lending rate has dropped 200 basis points in this time frame). I was informed their rates were not tied to any measurable benchmark and any savings would be lost to origination fees. This was particularly surprising since two weeks prior, one of their CSRs was the person whop suggested refinancing to me.

6 years ago

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Gary Harrell Arlington Heights, IL

They are crooked and thief's I would NEVER recommend or do business with them took a loan out for 15,000 3 years ago .I pay every month I'm now down to 3,000.I run a business so I normally pay 2-3 times a month based on the week.The last 6 months CONSTANTLY the same the last payment so there is no late fee I'm locked out and cant pay then I reach out and NO HELP No ASSISTANCE I'm trying to give them money and they are trying to sabotage to get a late fee DO NOT CONSIDER .There is a company I use called prosper 200% better these guys are crooks

6 years ago Edited September 14, 2021

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Robin Arth Citrus Heights, CA

Great service and support. My contact was clear and was able to help me get a very favorable rate to pay off high interest accounts! Thank you!

6 years ago

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Chad Spencer Chester, VA

Sandra M E is one of the best loan officers I have ever dealt with within my 30+ years! She is very knowledgeable and very easy to work with!

6 years ago

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Denise M Birmingham, AL

Company was extremely easy to deal with and put in my application. all questions were answered distinctly and directly.

6 years ago

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Jason Cho Avenel, NJ

Getting a loan was easy. The process was easy. I would highly recommend FreedomPlus because they help me able to consolidate all my debts.

6 years ago

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Sean Scituate, MA

The issues I have is the website log in. When I go to log in, it never recognizes my password or ID. They give you and email option, the email never arrives and I then have to call and verify everything. They always have the correct info, so why go through every time?

6 years ago

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María Avila Rosenberg, TX

I'm very pleased on how fast I was able to get the loan and now I'm on the road to getting out of debt. Freedom plus is amazing!

6 years ago

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Oscar Fairview Heights, IL

Very professional. Easy to set up loan options. Answered all questions without passing me around to different departments

6 years ago

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Kelly Charlotte, NC

I asked the rep for a document listing all the terms, rates, interest rate, and all fine print to review before committing. He told me he could NOT send me the contract until I provided him with my checking account info. I proceeded to tell him I would NOT provide my banking info until I had reviewed all the details and fine print. He told me I needed to go elsewhere. Really unfortunate. All Keith had to do was lay out what the loan consisted of. Not very good business practice. Especially for a $10K loan.

6 years ago

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christina eldridge Norwell, MA

Daniel R was very professional and explained the process to me in an expertise way. He was pleasant and patient.my experience has been great!

6 years ago

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Maria Gloucester, MA

Amanda was very polite, knowledgeable and very thorough, I would highly recommend your Financial support to my Friends and family

6 years ago

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Debbie Myrtle Beach, SC

I had an amazing experience with Amanda A. She was very professional & took care of us promptly. Would very much recommend her.

6 years ago

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Ashley Gay, GA

Terrence is awesome!!The process was not drawn out and painful. Their technology makes it easier. I really had a good experience!

6 years ago

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Yvonne San Diego, CA

It was a quick and easy transaction. Marcus was really helpful and provided all the information I requested. He made the process quick and simple.

6 years ago

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Mia McDonald Newark, NJ

Terrence was absolutely thorough and waited while I read the entire contract. I didn't feel rush. He was very personable.

7 years ago

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Crystal Fort Myers, FL

Bait and switch bank. Kind of like a loan shark. Fast talking and you end up at a much higher percentage than originally quoted. Want to make extra payment by phone? That will cost you fifteen dollars but you won’t be told until you have already given them the info they need for transaction. Oh, and adding extra 4 percent interest for initiation fee? That will bring you annual percentage up. Beware

7 years ago

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Cielo J Port Richey, FL

The entire process was fast and pressure free. It was nice to speak to a real person who patiently answered all my questions.

7 years ago

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Annmarie Boyle Rio Rancho, NM

Amanda was very helpful in guiding me through this process. Whenever I had a problem, she was able to direct me to the correct information to follow.

7 years ago