Name: FreedomPlus
Rating: 4.6

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Christopher Reeve Santa Ana, CA

FreedomPlus offered me the loan I needed at acceptable terms, and we sealed the deal fairly quickly. Bob, the loan consultant, was courteous and effective. I recommend.

8 years ago

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Chuck El Cajon, CA

I was very pleased with how they were able to work with my needs and make it possible to get things paid off. I would recommend anyone to freedomplus.

8 years ago

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KIMBERLY Saint Cloud, MN

David was super helpful & so friendly & patient. Process is very easy & David walks you right through it. Would definitely recommend Freedom Plus & David S!

8 years ago

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Mary Henderson, NV

From start to finish the process was stream line. Kathi was very helpful and informative about everything, she answered all my questions and put me at ease. Mary W

8 years ago

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Clara Taylor, MI

Total process took about 4 hours and loan was approved, paperwork signed and debts paid within 3 days. Now, I call that fast and efficient. Thank you, FreedomPlus.

8 years ago

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James Caputo Lakewood, NJ

A great experience especially dealing with Kathi who is patient and friendly but she knows how to get things done. We will surely recommend Freedom Plus to our friends.

8 years ago

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H. R Woodbury, NJ

I worked with Ms. Treva Y. throughout the whole process. She was personable, took the time to answer my many questions, and made the entire experience smooth.

8 years ago

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Betty Adaway Southfield, MI

My experience wit FreedomPlus were very pleasant and friendly, all questions was answered very respectful and all transactions were done in a timely manner.

8 years ago

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Delton Witte Brandon, SD

I spoke with Kelly and was given some options for a loan. My credit score at the time of my application was 807. Kelly told me he had some preliminary payment options, but couldn't see the interest rate only payment amounts. I used an online calculator to back into the interest rate and they were not close to the offer I had from Sofi. The last calculation I did he said my calculation and his were about 1% apart. Then, he realized he wasn't considering the origination fee. This made it obvious that he in fact had the rates in front of him. If he was calculating based on payments it would have already been in there. He told me Sofi customer service probably doesn't know what they are talking about and tried to sell me on paying an extra $1,700 over my loan term for the service he could provide.I just want to get a loan and make my payment via autopay, don't know whathe service he can give me would be worth that much.

8 years ago

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Kim Estes Phoenix, AZ

Trev, our loan officer, literally made the loan process so easy, not one ounce of stress. I will absolutely use FreedomPlus again if the need arises. Great experience!

8 years ago

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T Dobbins Brevard, NC

Well, I had a loan and 8 months later refinanced this on 4/26/18. Was told my new loan would draft on 6/9/18, but low and behold another draft of my original loan was drafted on 5/7/18. I'm being told the departments took that long to communicate, so that's why it took 2 weeks for my old loan to be paid off. The company mails itself a check... Meanwhile, the unauthorized draft put my account way in the negative and I'm still dealing with OD fees. 10 days later I was given a refund less $24 because I occurred 2 days of interest??? WTF? Yeah, I'm getting out of this ASAP. No trust. Nothing.

8 years ago

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Lauren Banker Walled Lake, MI

I worked with a very friendly and kind person, he did not forget about me and he followed up with me when he said he would. So it was a pleasure refinancing.

8 years ago

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Cheri english San Marcos, CA

Have had several problems with actual payments making it to the creditors as promised. One still pending (although I provided all accounts accurately) and am waiting for the funds to hit my account so that I have to pay the creditor. Not happy with this phase so far.

8 years ago

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Briana L Ferguson Bayonne, NJ

Very high APR, hard to make significant progress on the principle of a loan. Plus they tack on high processing fees. The whole point of these programs is supposed to be helping people... not to take three steps backwards to move one step forward. What's wrong with this economy and these supposed financial help companies -they're hurting people more than helping. They do have dilligent customer support but sadly their programs put people in deeper binds.

8 years ago

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Carlos Rodriguez Lancaster, PA

Flexibility. You can change your due date monthly if you run into some difficulties. Rates are much lower than my own city's loan companies out here. I strongly recommend this company

8 years ago

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Angelia North Branch, MN

Very easy application process. Received funds quickly. Super friendly staff, literally everyone I have talked to! I would recommend this company in a heart beat! Thank you!!!

8 years ago

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Christine Warner Manassas, VA

Very happy with FreedomPlus! easy to consolidate loans and pay them off, and their online statements were convenient. would definitely use them again.

8 years ago

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David H. Hursey O'Fallon, IL

Ericka R. was the consummate professional. Very personable, knowledgeable, patient and thorough. She is an outstanding representative of your company!

8 years ago

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AG Union, NJ

Shout out to my loan specialist, Brent A. He made the process smooth and easy. He didn't mind spending time calling me and answering my emails. Thank you Brent.

8 years ago

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Grace Las Vegas, NV

Elizabeth S. was amazing! I was initially declined for a loan but she managed to find an alternative that worked best for my situation and ultimately got me a better deal!

8 years ago

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Gerald Foley Renton, WA

I feel lied to and exploited by this company! I got a loan to pay if all my credit cards and after I applied and was approved for the loan ( $14k) I was told that my interest rate would be %18. At that point I was ready to decline since that is equal to or greater than the interest I was accruing on the cards, so “ what’s the point???” I asked the telephone rep. The rep. Then talked up the convenience of making 1 payment instead of 5 seperate payments to each card... while that idea DID appeal to me it wasn’t enough to sway my decision. BUT the rep added “ As long as you make payments for 6 months, just apply to refinance and you’re guaranteed to get a much better rate” he was adamant and insisted that “ as long as I paid on time and there were no major, negative changes to my credit score I’d %100 be approved at s better rate after 6 months”. Well I paid $500/month instead if the required $350/month, my credit score went UP 60 points, and I waited 8 months to apply to refinance the loan AND THET DENIED ME!!!! Then I let it ride, waited another 6 months, score got even higher and I kept making larger than required payments and guess what???? THEY DENIED ME AGAIN!!! CROOKS!!! Well it’s their loss! When they open for business on Jan 2nd 2018 ( 36 hours from now) I’m calling to pay off the loan ( got another loan from American Express for 9% ) and Freedom Plus will never see another one of my dollars again! Beware False Promises!!!

8 years ago

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Mui Koike

Jason H. was our loan consultant, and he is the best! He is efficient with speed, knowledgeable, friendly and very professional. He made our process very smooth.

8 years ago

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Ana Lopez Springfield, VA

Horrible service! I applied for a loan based on the glowing reviews and had nothing but problems with their service. Every time I submitted a payment, it took days for them to process it and then I would call to verify that all the information was correct, I was assured that all was correct. And yet, a few days after, I would log in to check on the payment and would see an NSF fee added. When I called to find out what happened, I was given the same "song and dance" that I had the wrong account information. To this I would respond that that's impossible, that I had called earlier to confirm the account information and was assured all was correct. But no luck. I feel this is a scam to get more money in fees out of customers.

8 years ago

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Mrs. Bentley PA

I applied with Freedomplus for a loan. After pulling my credit, it was determined that my "overall debt" was too high despite my income. My credit is "good" (depending which bureau), and I applied for their advertised "credit card consolidation loan" as we are expecting our first child and wanted to condense the bills into one payment with a lower interest rate. Talk about FALSE ADVERTISMENT on the reasons for my rejection...no CRAP, Sherlock! If my credit card debt was low I wouldn't have applied! They tried to brush me off to their "debt relief" program, but I ask the question of ANY genius: why would I damage a "spotless" payment history on my credit by "reliefing"? I was told to get a co-signer, which I did, whose credit is better than mine with amost no debt! They then gave me the runaround with assisting me, and then left me on hold for LITERALLY 49 minutes for a Supervisor before hanging up on me! I will make sure their business practices are made public..they apparently aren't the type of company they want people to believe. I'm glad they showed me who they really are before I gave their company a penny of my money!

9 years ago

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Robin

Casey M was awesome & very helpful. Not too happy about the origination fee. I'm paying interest on that money also, even tho I never received it. Could've used that money for extra bills.

9 years ago

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Olivia South San Francisco, CA

Steven is amazing. I was hesitant to apply for a loan but he brought warmth to the whole process. He walked me through everything and made sure I understood each step.

9 years ago

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Rachel

Great customer service. SUPER rate. Refinanced a refinance from another company got better rate AND better service. Michael P. Was pleasant and helpful. Answered all my questions and was easy to get a hold of by phone.

9 years ago

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Kathy Cumpston Amarillo, TX

Kory J is great. He is personable and professional. Kory knows his subject matter. I could not ask for a better experience with your company through Kory.

9 years ago

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Jill Roth Lansing, MI

Customer Service with Jean A was excellent. He was professional, informative and always available. I look forward to climbing out of my debt load that was weighting me down and appreciate the superb service I received.

9 years ago

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Amy Mattingly Vilonia, AR

Nancy made the process easy and smooth from the comfort of my home. We were unsure of how to consolidate our bills into one affordable payment. Nancy walked us through the process with little hassle!

9 years ago

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Donald Houston, TX

My loan agent was Ryan H. He was very kind and professional, Ryan was always there during my loan process. My loan came in very fast. Thanks again Ryan.

9 years ago

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Mike Flemington, NJ

I'd rather get a loan from Tont Soprano. Watch out for these loan sharks. All I did was click on a link from Trans Union about consolidation loans, and the next thing I knew, I received a call from "Charles" from Freedom Plus, who said that I filled out an application, which I never did. The next day, he called me back and "officially" took my application and then wanted to pull my credit. I asked him what the loan payments would be for the loan I wanted, based on the the worst case scenario, the highest interest rate they charge, and he couldn't tell me...or should I say he wouldn't. I then told him that I wanted to think it over, and told him not to pull my credit yet, and he basically hung up on me. After doing some reasearch, I found out that there is an origination fee on the loan which he FAILED to disclose, of up to 5% of the loan. For the $35,000 loan I was looking at, this could be up to $1,750. He also FAILED to disclose that they pay the lenders from the proceeds of the loan directly. I contacted him about this, and he said that they disclose the origination fee AFTER the application is complete and my credit is pulled. That's BULL. I wrote him back and told him to close the application and never contact me again. He was extremely rude and arrogant throughout the process, because I dared to ask probing questions which he did not want to answer until they pulled my credit and I was at their mercy. BEWARE OF THIS COMPANY!

9 years ago

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Ronald K McElhose Nederland, TX

I started out with Great Service! Everything was going fine and then the wrong company was paid and my bill was not! I paid the bill to avoid further charges and was told these funds would be deposited into my account. Never happened. I am out over $450.00 and no one can seem to help me. I keep being told someone will call me back, but no one calls.

9 years ago

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Annie

The customer service is great, until you call with an issue. I had a few urgent things come up financially. I called Freedom Plus/Financial to have my withdrawal date temporarily changed for one month (for a later deduction date). I was advised during the first call I made, that my request was submitted. I called the next day to make sure everything was in order, I was told the date was changed and all is well. Two days later, the payment that was supposed to come out at a later date, was withdrawn from my bank account. I called their customer service again (for the third time) and was given an apology and I was told to email screenshot of the money being withdrawn from my bank account. I complied, and I was told that the refund request was given to a supervisor for approval. I was also told that the funds would be back in my bank account by the end of the business day, no later than the next day. Well, the next day came and the money wasn't returned (this was a Thursday). So, I called customer service again (4th time/Friday morning), spoke to a representative that told me a supervisor never approved the refund. She said she put through a request, I explained that I didn't trust that, seeing I've been lied to since day one. I asked the rep, who governs them (government agency), she said she didn't know. I told her to put me on hold and go ask her leadership. She came back to the line and told me that no one governs them and that they are just a load servicing company that works for a group of investors that are associated with Cross River Bank. The representative became frustrated with me and I ended the call. I called back later on Friday afternoon (the same day), to check to see if the request had been approved, and it hadn't. I was also instructed, that refunds don't occur the same day, like I was advised the day prior. I was told that the request was forwarded over, the money would be refunded in 1-2 business days. I asked the representative for the names of the previous reps I spoke to and the dates and times they show that these conversations occurred, to compare them to my records. She laughed at me, and when I asked her what was so funny, she said that me asking for all this info. I then told her, that this situation isn't funny and I explained to her the poor customer service I have received, the misinformation given, the lack of action on their behalf and the financial, etc. impact of all of this. I then asked her again, what was so funny…she told me she had nothing else to say and she became very rude as well as dismissive-which she started exhibiting this behavior earlier on in the conversation, but it became more apparent towards the end. This is the worse company I have ever dealt with! The way I have been treated and the information on who Freedom Plus/Financial really is…is all the reason I need to file every charge and complaint about this company that I can. To warn others and helping them avoid doing business with these, lying, cheating over charging, unprofessional people!

9 years ago

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Michelle Brovitz Clemmons, NC

Customer service is fantastic but there were a few details that arose that were unexpected/unanticipated. This is still a great company to do business with, from my experience.

9 years ago

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Vance Thong Elk Grove Village, IL

Anyone looking to consolidate high interest credit card loans should look into this company. They are very easy to work with and the process is very efficient.

9 years ago

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Paul C.

Ryan was very professional and friendly. Very reassuring that my payment will be made on time. In the end, I was left feeling good about our conversation.

9 years ago

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Eric Harrison Winter Garden, FL

I was just informed by a customer service rep, that "There is a $15 processing fee for all payments made from your bank. We unfortunately do not participate in bill-pay." I think it's absurd that you are going to charge me to give you money. I realize that I can go online to make an extra payment, but the beauty of bill-pay is that I can set up a reoccurring payment and not have to worry about logging into your website every time and entering in all the information every time. I'm shocked that it's the year 2017 and Freedom Plus "unfortunately doesn't participate in bill-pay" .....seriously.....

9 years ago

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John Harris

I needed a small loan to pay off some credit cards with high interest rates. I applied with freedom with no problem. The process was simple and painless. Thx

9 years ago

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RAYMONDKUBE

I took out a 10,000 dollar loan in August 2016. Really it was 9500 and they took 500 for a loan fee. I made my payments thur autopay. So by February2017 i paid $2,250, and i still owed 9,300 so . i call to get the payoff amount and asked if i payed it off would you still take out my auto payment. They said no sir we will not as long as you pay it by this day, so i payed it off by that day and budget my other bills around having that extra 330 dollars, so they took my payment anyways. I called up to complain and the customer service person stated they refuned my money and i should have it in 2 to 3 bussiness days.... Well its been 9 days and i called back up and they said you will get it by the 14th. It takes 2 weeks... Now i have 3 late fees from other bills because of this. And they are collecting more interest off of my money.

9 years ago

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Michelle &Freddie Bond

Charles S was amazing he help us out and if we had any questions he explained the so we could understand I would highly recommend you to friends and family members

9 years ago

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Silvia ceja

It was great easy and not frustrated at all helpful I love it having one payment instead of 6 super relief and easy one payment only love it super happy ...

9 years ago

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David Lackey

Had an exceptional young lady helping me on my log in. She was very patient with me, as I am hard of hearing but, she made the outcome all possible. Thank you

9 years ago

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Jason

Great experience working with Ozzy at Freedom Plus! He was quick to respond and straight forward with our options. I would recommend Freedom Plus and use them again in the future.

9 years ago

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Duaine Duncan Terrell, TX

Troy S was outstanding in helping me acquire a loan from Freedom Plus. I will highly recommend you both to any potential customers I know. Duaine Duncan

9 years ago

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David Morrison Los Angeles, CA

Effortless! I dealt with Osvaldo L and what a pleasurable experience. Definitely recommending Freedom Plus based off what i went through! Thanks Ozzy and Freedom Plus!

9 years ago

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A. Alexander

The loan officer that I had was very great his name is Ozzy he take the time to explain everything I want to know before it take the loan I was very comfortable working with him OVER the company is great

9 years ago

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William Dean

I've never worked with a company that when you make a payment early, they still take out your scheduled payment and end up charging you twice..... when I call to have them just apply the 2nd payment to my next month's bill they say there's no way they can't do it. The customer service person I spoke too did not care at all and made zero attempt to Fix the issue. She offered no apology or anything and tried to blame me for the issue. How is it the customers fault that when they pay their bill early they then get charged twice?? At least I know not to refer anyone to this company ever because they show zero concern about their customers.

9 years ago

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Ernesto Alvarez Tampa, FL

I called the next day after signing the contract to cancel the process for a personal loan because I did not feel comfortable with the payment and I was told during the loan application process the the funding would take 2 to 3 days and that the payment to creditors could be up to 7. I called in and one person told me I was on time and the others told me it was funded and nothing could be done. I was a little frustrated at the end of the call and I said "Man" like I couldn't believe it I couldn't cancel. the customer service person did not notice she said on and started laughing and making comments about why I probably wanted to cancel. i cant believe that overnight they did everything. This is really going to put me in a difficult situation!!

9 years ago

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Robert Cole Dallas, PA

My wife and I took out a loan today and Jose C was extremely helpful and patient during the process.I In the end our payment was lower than when we first started.Thank You.

9 years ago