Name: CenturyLink
Rating: 2.6

star star_border star_border star_border star_border

james Silva Elmira, OR

The most incompetent people I've ever worked with. Nearly every month something get screwed up, its as though they purposely pretend to screw up just in an attempt to sneak stuff past us so they can charge more money. Seriously, I do not understand how they can make so many mistakes, Time for a new provider.

7 years ago

star star_border star_border star_border star_border

DOUG South Boston, VA

Cannot get to my email account for the second time in the last week or so. called this morning and was told it would take up to 48 hours to fix. The last time it took a few minutes with the tech on the phone with me. It was because I had had an earlier problem they would not fix right away. Very poor service!!!!

7 years ago

star star_border star_border star_border star_border

Bret Stockton Phoenix, AZ

After dealing with many debacles to get service set up I realized I had just made an error by switching to centurylink. I hoped it would improve after that but no such luck. Was constantly haunted with buffering, horrific customer service plus billing issues & outages. Do yourself a favor by steering clear of this company!

7 years ago

star star_border star_border star_border star_border

Hshash

Century link is the worst internet you could possibly have it’s always going down and it is very unreliable despite what most say I had no choice but using them because they are th only internet where I live but they are absolutely the worst experience I have ever had with a service ever they are not even worth a dollar of your money

7 years ago

star star star star_border star_border

Ruth Youngtown, AZ

The price is reasonable. However, the service drops significantly during certain times of the day. It would be great if the speed remained the same throughout the day.

7 years ago

star star star star_border star_border

Kerry

price keeps going up. started out pretty fair then wanted to change service and told we couldnt. customer service is poor have been on hold for over 30 min many times

7 years ago

star star star star star_border

Alan Kalina

Any questions I had were always answered promptly and correctly. Service Reps are on time and have never seemed to waste time.

7 years ago

star star star star star_border

Raymond Mariani

in the past, we have had nothing but problems with them. however, since having a home in Gold Canyon,AZ, they have been excellent to date.

7 years ago

star star_border star_border star_border star_border

Patrick Gentry

Poor. Internet was the worst I have ever deal with. Made me miss dial-up. Their customer service was a nightmare every time I had to deal with them. And they charge a cancellation fee even though I was not under a contract. Nice. Your service sucks and I have to pay to drop it.

7 years ago

star star_border star_border star_border star_border

Alejandra Rasmussen Saratoga Springs, UT

I made an order and they scheduled me for Friday from 9 AM to 1 PM and I waited all day and nobody showed up. I finally called them and they told me that I wasn’t even assigned to a technician and that my account was on hold. They have the worst communication, someone should have called me to let me know that nobody would be coming today.

7 years ago

star star_border star_border star_border star_border

Josiah Greeneville, TN

If I could leave a negative five stars I would. I had to call in every other week for internet trouble after a few months I cancelled my service. They couldn't wave the $200 early termination fee due to the fact they only had one call on record of me calling in about problems with internet. Worst company ever!!!WITH THE WORST SERVICE EVERE!!!!

8 years ago

star star_border star_border star_border star_border

David R Snyder Colorado Springs, CO

I was given a promotional price for internet alone for 69.00. However after the year, I was not notified that the promotional period was ending and my bill jumped to 115.00. After working with a Century Link advisor, I was told that they would not reduce the bill and that I had to pay it. I am very unhappy with this experience.

8 years ago

star star_border star_border star_border star_border

Chase B Peoria, AZ

Terrible customer service, completely unknowledgeable staff, and the chat help online is a joke, they are little help at all and half the stuff they tell you isn't even true. Their brick and mortar store staff is a little bit better at least. Service is awful, terrible speeds, much less than half of the promised mbps.

8 years ago

star star star star_border star_border

Spencer Hodgson Salt Lake City, UT

CenturyLink 's customer service is not very good. Whenever I called in I was talking to someone that didn't speak English very well and that was frustrating.

8 years ago

star star star star_border star_border

James Voyles Boise, ID

Virtually zero down time, and never insufficient speed for our needs. HOWEVER, they just increased our bill due to the lapse of a 3-year "deal". Very unhappy with that!!!!!

8 years ago

star star star star star

Heidi Mason Bountiful, UT

CenturyLink has been reliable, need very little down time and the buffering is minimal and not intrusive.

8 years ago

star star star star star_border

Anonymous Westminster, MD

CL handled long distance until Verizon took over. There was no announcement when Verizon took over. Would like to be apprised of such info.

8 years ago

star star star star star_border

Zeremariam Peoria, AZ

Because no company is perfect, and when you deal over the phone customer service say what they think instead what customer want.

8 years ago

star star_border star_border star_border star_border

Galen Stolp Sioux Falls, SD

Worst customer service I have ever experienced. And it takes a lot to be upset. Average call time to answer one questions is about 45 minutes to an hour and minimum 6-7 transfers. I do not recommend calling any customer service if you have an issue with their internet unless you have a full weekend or 2-3 hours to answer your question.

8 years ago

star star_border star_border star_border star_border

Jason North Las Vegas, NV

Worst customer service! They failed to deliver service and did not even contact me about any updates. I had to call and be on the phone for over an hour each time I called, and even then... They never gave me a solution to their failure to set up service when they said they would. Don’t listen to their lies.

8 years ago

star star_border star_border star_border star_border

Jackie Rossville, IN

They will not update our lines to fioptics and it runs right next to our street. Internet is snail. And I will continue to look for better stuff. They need to update system so they can have more customers cause they are not accepting any more customers

9 years ago

star star_border star_border star_border star_border

Debbie Loomis, CA

They lose their mail and don't post payment timely then charge late fees on top of late fees, refuse to reverse charges. Where is their mail going? Happens way too often. Received a notice of cancellation for .02 cents today. Really?

9 years ago

star star_border star_border star_border star_border

Zaure Kent, WA

High speed internet is more like the low speed. The deal of $50 per month turned out to be a rip off, and I ended up paying almost $70!!! $70 for the slowest internet in my life!... Also, couldn't update my account information because of the lack of a good customer service.

9 years ago

star star_border star_border star_border star_border

Donald Neumann Jefferson City, MO

CenturyLink installed a new phone line 6/19/2017 but did not bury it. Tried calling and email 5 times but the only response I received is that a supervisor would call--never happened. The line remains on the ground with grass growing tall for the past 1-1/2 months since I cannot mow it without cutting the line.

9 years ago

star star_border star_border star_border star_border

Michael Lyman Salt Lake City, UT

CenturyLink is awful internet, I would only use it as a last resort. They are super cheap, but from my experience, the internet is super slow and drops a lot. Their customer service is not helpful and seemingly always in a bad mood. I happily left them for better service.

9 years ago

star star_border star_border star_border star_border

Doyal Stewart Salt Lake City, UT

I absolutely hate CenturyLink. Every month I had some kind of issue with my bill and would have to wait on the line for forever. Their internet was so bad, I had to call all the time to try and figure out what was wrong with it. It was extremely frustrating. I was so glad when I moved to a place that had better options than just CenturyLink.

9 years ago

star star_border star_border star_border star_border

Benjamin Tetteh

I have been with centurylink for about two years and their Internet services is sub-par. Yesterday I was in middle of my school quiz and all of the Internet went. It came back 30 mins after the test. These MFs want me to pay them. Please do not make that mistake but their service suck.

9 years ago

star star_border star_border star_border star_border

Jonny Hancock Draper, UT

Century Link promised me a lot before I signed up, but the service just didn't measure up. The internet speed was mediocre at best and it was very difficult to make payments online through Century Link's online portal. The company was somewhat difficult to deal with as well. Would not recommend.

9 years ago

star star_border star_border star_border star_border

Rey

If i can give less than zero rating with centuly link customer service.i would do that in daily basis.i wonder why this company is still open,consumer board need to do something about this company.very bad customer service!!!

9 years ago

star star_border star_border star_border star_border

ben Saint Paul, MN

Poor quality internet that frequently cuts out. Very long hold times for customer service. Frequently transferred from department to department and often disconnected when calling costumer service. Excuses excuses excuses from employees. No shame in over charging you because they don't think you will want to deal with the above noted.

10 years ago

star star star star star

Carol Ross Warsaw, IN

Great service in our area . We live out of cities limits and if something goes wrong they are there within a few minutes.

4 years ago

star star_border star_border star_border star_border

upnorthwi Bellevue, WA

Worst service possible and very expensive. The truth is, you can only get so much out of a landline as far as internet service. I was getting a average of 1.5 Mbps for a very expensive price. They had no intention of ever upgrading my local service, so I no longer use them for internet service, just too slow. Customer service was simply awful as well.

4 years ago

star star star star star_border

Pamalita Denver, CO

I was a customer of CenturyLink and I do suggest to future residents that they can use the service of CenturyLink as our rentals are wired for there service.

4 years ago

star star star star star_border

Megum Povsha Bozeman, MT

The service is reliable and the price is better than Xfinity. There was a little disconnect on installation day but overall the set up service was good.

4 years ago Edited February 18, 2022

star star star star_border star_border

Michael Surber Memphis, TN

Have had problems with their internet around the Williford area a lot when I lived there. It would freeze up every once in awhile and you would have to reboot your whole modem.

4 years ago

star star star star star

Ryan Vett Chandler, AZ

Great customer service and high speed internet for a very good price. Some issues when installing a new modem but perfectly fine afterwards.

4 years ago

star star star star star

Russell Vastine Aurora, CO

Had centurylink when I first bought my house. Very fast and reliable service the price was cheaper than Comcast at the time

4 years ago

star star star star star

tommy melvin Richmond, VA

I set my in laws up with century link and they love it. Easy to use and customer service is patient with them if they have issues.

4 years ago

star star star star_border star_border

Mike D Hyattsville, MD

I had Embarq which was bought by Century Link. Service was OK, but frequent interruptions and when I would call to ask for help I felt like I was being interrogated. Never want to use this company again if I can help it!

4 years ago

star star star star star

Alyssa Hansel Tallahassee, FL

I currently have Centurylink and they are great! I can't complain about their super fast and reliable service! Customer service is also great!

6 years ago

star star star star star_border

Kaitlyn Rios Ogden, UT

I have CenturyLink and after upgrading speeds, I feel that the internet access is superb. It is well worth the discounted pricing. Excellent customer service too!

6 years ago

star star star star_border star_border

Ron Vincent Magna, UT

Our internet is very slow in this area. I can’t express our frustrating this has been for all of us in this area. The customer service is great!! We’ve never had any problems except for our frustrating internet!!

6 years ago

star star star star star

Hallieford Arlington, TX

I have had century link for over 5 years and it’s been great. I got the price for life. We can stream on multiple devices.

6 years ago

star star star star_border star_border

chris Francom Houston, TX

The speeds were not very fast and they seem to always try and increase your rates. They automatically included things into my bundle that I didn’t ask for and didn’t want.

6 years ago

star star star star star_border

Connor Farmington, UT

CenturyLink is fast and easy to communicate with internet service. The billing was easy and with multiple people, we never had an issue with streaming.

6 years ago

star star star star star

Joy Hill Pleasant Grove, UT

Service is great - they do everything they can to keep you from cancelling. I do wish they had higher speeds where I live.

7 years ago

star star star_border star_border star_border

Chloe Adams Morgan, UT

I purchased centurylink for my home in northern Utah with very high hopes. We canceled our subscription as soon as possible. The WiFi device was terrible. When we contacted Century link I was met with an annoying automated voice, and little to no help. I was left angry and throughly displeased.

7 years ago

star star star_border star_border star_border

Jennifer Smith Salt Lake City, UT

Our experience with CenturyLink has not been positive. The coverage in our area has been slow. CenturyLink came to our house to try to deliver faster internet speeds but was unable to meet the requirements we had for our home office.

7 years ago

star star star star_border star_border

G Saint George, UT

Honestly our internet is rough. I was FaceTiming my bud in South America and we kept cutting out I thought their internet was the issue cause they’re in a 3rd world country but it was us so.... yeah

7 years ago

star star star star star_border

Nana Asiata Herriman, UT

Centurylink is very affordable and awesome service as well. Whenever we have an issue with our internet, they are willing to fix any issues right away.

7 years ago