Name: CenturyLink
Rating: 2.6

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Tony Gibson American Fork, UT

We didn't care for CenturyLink in our area for internet service. It was slow without options to be faster and went down too much for us. I had to switch away. I am sure they are better in some areas than others, but it didn't work very well for us.

7 years ago

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April American Fork, UT

We have used CenturyLink in the past, and it has done its job. Not exceptionally so, and there are definitely times when our internet is much slower than preferred, but most of the time it is handy and reliable

7 years ago

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Ad Pleasant Grove, UT

I do not like Century Link. I use the internet a lot in the evenings and on weekends and I feel like the internet service is so poor during those times. Their customer service department is saying that their service is the best, but it is not so.

7 years ago

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Randy Scoville Pleasant Grove, UT

We have Century Link as our current provider. We are at the end of a road, so the internet speed is very slow and unreliable. the upload and download speed is so much slower than what we pay for. However, there isn't much that can be done, so we just deal with it. I wish they would offer us better service.

7 years ago

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Sage Robertson Cedar City, UT

We use Century Link currently as our internet provider. I wouldn't say it's the best, but it's not the worst. I feel that their customer service lacks, and the quality is only sub par. I also have had issues with billing, and the customer service didn't seem to care.

7 years ago

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Christine Farmer Littleton, CO

We started off our internet service with CenturyLink. It seemed fine until early in 2016, we began to have problems with the internet dropping when the home phone line rang. We had DSL at the time so this should not have happened. When I called CenturyLink to get help, it was just a bunch of preprogrammed responses, push this button, etc... I never got to talk to a real person! This was extremely frustrating, and I tried more than once, trying different numbers, buttons, etc...So, when a Comcast representative showed up at the door, I was an easy sell.

7 years ago

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Janessa Herriman, UT

Only have their internet because of where we live. Customer service is always a joke and not very helpful. The internet seems to go out way more than it should. However, they are better than Xfinity, so at least there's that.

7 years ago

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Jacob Shaner

Good internet speed for the price. I have a hard time getting good help whenever I call customee service. It has been hard to get a new router that is compatible with their network.

7 years ago

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Dean Ogden, UT

Century Link has been a good option for our family. The speeds seem to be nice when watching any type of streaming service and we never have a problem with outages. I would recommend them to anyone.

7 years ago

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Christy Suguturaga Orem, UT

The internet service we had was good but the lock in plans that we were talked into were overpriced and we felt tricked with every customer service phone call. Always trying to push something on us like it was a better deal only it was just more money. We ended up switching to get out of the pressure.

7 years ago

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Steve Anderson Lindon, UT

We have used CentryLink for several years. It's not because we want to, it because they are the only service we have available in our neighborhood. For some reason, no other company offers service in our neighborhood, while they do to the surrounding neighborhoods. The service is amazingly slow. I've spoken with service personnel about this. They promise me the world and deliver me very little. For example, I called complaining that download times were painfully slow. The promised to upgrade me to an extremely high download rate. However, the problem is that they say that they cannot fix our internet service for this area to anything faster speed, so increasing my delivery speed isn't even an option. The deliver system apparently is not even in place to increase my delivery speed. I would quite using IMMEDIATELY if I had another service I could go with.

7 years ago

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Kristiane R Durfey Pleasant Grove, UT

We had Century link internet a few years ago. I'm not sure if it was the area that we live in or what the issue was but our connection would get lost and we would have to restart our box on a regular basis. The range of our WiFi wasn't very good either and since our connection was in the basement it was hard to get a very strong signal to the upstairs. They came out a couple times to fix it but nothing really changed so we switched providers.

7 years ago

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Ann Bailey Lehi, UT

I had Century Link internet for over 15 years. I always only received 3 Mbps for my internet speed. Every time I would call customer service, they somehow made me believe it was on my end. I even purchased a new computer, thinking it was my older computer. I finally had an Engineer from Century Link come to my house. Finally, after all these years, someone was honest with me. He said you will never get better than 3 Mbps in this location. I switched the next day.

7 years ago

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Kalli Binks Payson, UT

We recently moved and decided to try CenturyLink due to cost. The costumer service was great and the installation went fairly quick. But the quality of this company is not what we were imagining. We have had multiple internet issues including not being able to connect, being very slow and not living up to the good word they send to their costumers.

7 years ago

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Tim Berrett American Fork, UT

Broadband was all that was offered in my area from CenturyLink. The service was consistently not meeting the service levels we were paying for. The price we were paying on a promotion would double/triple after several months prompting us to have to call in to get the latest and greatest deal. After several years of service, you would think a company would reward loyal customers, but alas... they do not. It's very disappointing and frustrating. We cancelled service.

7 years ago

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Micah Bradshaw Salem, UT

Had CenturyLink for many years. It was fine for basic internet activities, but the connection speed that was in our area wouldn't keep up with basic gaming. Ended up switching to a different company after calling and they couldn't do anything for us.

7 years ago

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Evelyn Chidester Riverton, UT

I have been with Century Link for along time. They have great first time signing up rates. The phone service has always been reliable. I experienced very few interenet problems and service people came out promptly and tried to fix it when I did

7 years ago

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Hannah Thompson South Jordan, UT

Century link is a solid provider but several times it has failed. It also can be difficult to find the network if you don’t rename it because there are often times many century links to choose from (which is good so many people have it)

7 years ago

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Cori Jacobsen Ollerton Alpine, UT

We have had so many issues with this internet provider. Constant delays and connection issues. I'm assuming it is due to our location by the mountain side. They seem to be willing to fix problems every time they occur.

7 years ago

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Fernando Delgado Tempe, AZ

Love the price for internet service century link provides however at some times internet does get slow. Move and had to cancel service because they don't have the a higher speed of internet i am looking for.

7 years ago

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ben Iowa City, IA

Internet service is affordable and is without data caps. I wish that CenturyLink would invest more in infrastructure. The maximum speed for my neighborhood has not changed in more than a decade.

7 years ago

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ally blackhurst Pleasant Grove, UT

I have had Century Link for a few years now and overall I’m pretty happy with it. Sometimes the wifi is awesome but other times the service struggles. For the majority of the time though it works great and it reaches my house when a lot of other providers didn’t.

7 years ago

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Heather Vernal, UT

We have stayed with century link through the years because of the unbeatable price, but it’s defibitely not the best internet service out there. You get what you pay for. Customer service is not very convenient are helpful.

8 years ago

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Estefi Arreola Leyva Gilbert, AZ

CenturyLink provides good internet service for me and my family. We have some problems but that okay, we usually don't have problems. Century link can be expensive but it's a good internet service program.

8 years ago

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Sadie Scoville Pleasant Grove, UT

Century link customer service is great, but I cannot get higher speeds were in live, which is a bummer. I’m just holding out for either Comcast In my area or century link to upgrade their lines

8 years ago

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Doom Truong Lehi, UT

My parents have CenturyLink and the speeds are sufficient for their needs. However I would like DSL to be a little faster if they are wanting to keep up with fiber optics. They do have a rate guarantee so thats nice.

8 years ago

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Sally Beem Spokane, WA

I was kept waiting on the phone for 45 minutes for customer service then I was cut off or hung up on. Then another long chat online that kept sending me to 4 different people that took close to an hour and no one knew anything. Centurylink customer service is totally useless. About to switch service

4 years ago

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Chris Ley Williams Bay, WI

If I could rate CenturyLink a zero I would! The absolute worst internet provider I've ever had. Customer service is rude, hang up on customers and not helpful. Internet is down more than it works and they don't care. Not sure why it says Amazing for one star?! Disappointing and absolutely awful service and products!!!

4 years ago Edited November 10, 2021

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Stacy Carter Red Cliff, CO

Worst customer service ever. Wait times are AWFUL every time I call, they have to transfer me again, after I waited 20 minutes. DO NOT USE THEM IF YOU CAN AVOID. UPDATE: 1.5 Hours on hold, 5 transfers and I finally got my account cancelled.

5 years ago Edited September 20, 2021

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Jody Summers Denver, CO

Just started new Centruy Link service in the Denver Metro area they offer a max of 15 Mbps - What a Joke!? Century link continues to disappoint in providing quality internet to people that depend on them. We are not given other options and CenturyLink knows it so they deprioritize upgrades. Pathetic greedy business practices.

5 years ago

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DaretoExpose Las Vegas, NV

Just as bad a Cox Communication. They are cyber criminals who have gotten away with illegally accessing their customers routers without permission or authorization. Do not trust any internet services in Las Vegas, Nv, it is a hack haven for cyber criminals who are suppose to provide a service not criminal activity.

5 years ago

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Red Las Cruces, NM

I got kicked out of my house (long story) and had no choice, but to cancel and their still charging me for a month I didn't use! I wasn't even there to use the service! $75.00 for nothing. Might as well just start handing out money to companies who already make tons. DO NOT GO WITH THEM. They just see you as a walking dollar sign.

5 years ago

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Alex England Des Moines, IA

Was disconnected in the middle of support session trying get my fiber line buried that they left in my front yard. The best answer they could give is a 5 month window to bury the line with no idea when it will happen. Been on hold with phone support for over 45 min.

5 years ago

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Caloway Salt Lake City, UT

Not the biggest fan of CentruyLink. Their internet speeds are abysmal at best. When I go and visit my friends that have them as an internet provider, I use my cellular data because I am never able to load videos, and everything else takes a while. They do have good customer service though but it doesn't make up for the slow internet speeds.

5 years ago

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Sean PDX Portland, OR

Extremely poor customer service. Had an erroneous charge of $1,000 show up on my bill. Spent well over an hour on the phone with more than a dozen "specialists" and the issue is still unresolved. Worst customer service experience I've ever had.

5 years ago

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Vickie D Lawson , OK

Well when I've been with them for 26 years and they say the internet has been exhausted for my area and I cant get no more m b p s when it says on there site i can get 40 instead of 30 I just don't think its very shady

5 years ago

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Erin Deschaine Bountiful, UT

Absolute worst company i have ever had to deal with. They will be out of business very soon. They receive their $$ by cheating their customers and lying. Lets not discuss the amount of times they hang up on you and then pretend it was a lost call.

5 years ago

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Alex Danielson Riverton, UT

We like CenturyLink because of their low and constant prices for reliable service. Customer service is also pretty dependable!

6 years ago

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Jeff J , IL

Terrible customer service. They were supposed to install it two days ago and never showed up or called. When I try to call them I wind up on hold for an hour till I give up. I even asked for a call back and when they called me it was still automated and was put on hold. And to top it off I have already received a bill

6 years ago

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Gail Spencer ,

One word: AWFUL. Do not sign up with Century Link. Customer service is the worst of any company I've ever dealt with. You are placed on hold for long periods of time and transferred to multiple people who don't have the skills to assist you. I suggest anyone thinking about signing up with them to reconsider.

6 years ago

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Tammy Honeycutt , WI

I've never been so disappointed. You would think my mother at the age of 85 they would get this problem fixed. It's been work order after work order.. its ashame how the elderly has to put up with this. This is the only way her church can contact her. Not to mention doctors office.

6 years ago

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Jeff Saint Cloud, FL

Absolutely irresponsible employees. Nobody care if the customer will quit. I have tried to connect the internet. Technician just didn't show up and wrote in the notice that I wasn't home. Probably, I was lucky that I didn't get an internet from this guys. I'm trying to imagine how long time they gonna repair if something gonna get down.

6 years ago Edited September 14, 2021

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cathy Ochoa Weatherford, TX

they have the worst customer service ever! you wait on hold forever and then get someone who's english is horrible. called today to cancel my phone service with them, waited on hold 35 minutes, called back later and finally got someone and when they learned i wanted to cancel service they hung up on me!!! will never use them again

6 years ago

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Dorothy Milwaukee, WI

Outstanding service; easy to setup. Have used this service for a long time and have had no problems.

6 years ago

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Maurice Ellis North Las Vegas, NV

Terrible the service is bad the high speed is slow and there excuse is that it's the neighbor hood we live in but keep wanting to test the speed and kept saying it's there highest speed so i switched to cox and have not had a problem since

6 years ago

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Unhappy Denver, CO

It took me 3 one-hour phone calls and a 42 minute online chat to get the equipment and pricing I requested. I like the new speed but what a time wasting nightmare to change my service. They seem to be all about stupity and/or dishonesty.

6 years ago

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pdcrct

They're horrible, promise the world over and over but do t come through with anything. Horrible service and Cs reps lie like crazy to get you off the phone, nothing EVER gets better, I just pay way too much money for absolutely nothing.

6 years ago

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Steve Rios Denver, CO

They have too many accountants dreaming up ways and fees to charge people. You can ALWAYS count on your bill to be twice as whatever the price they are advertising. The customer service will be provided by people who are so ignorant of the company they will only tell you how your bill is made from pages of the Bible and you must worship it.

6 years ago

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Amy

Poor Experience. If you have a choice (which we didn't!), choose wisely. Customer service terrible trying to get bundled services discontinued. Delay after delay transfers to different departments. The internet performance is marginal at best. My best suggestion is to get your internet elsewhere.

6 years ago

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corey hesse Blairstown, NJ

Honestly have no had a good experience. They havent upgraded our service in over 20 years, and we still receive rates of 1mb/s MAX. When asked if they will be upgrading units, weve received several responses with "soon." They could improve by updating their service, and providing atleast some decent customer support

6 years ago