Name: CenturyLink
Rating: 2.6

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Cynthia Landing Forest City, IL

Years ago I used this service which they were the first company to offered service in the community where I lived the phone and internet packages they put together were different levels making it affordable for all

4 years ago Edited January 3, 2022

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Beth Dunn Tallassee, AL

We switched to Centurylink after our bill more than tripled with the other company we were with. We were able to get a great price for internet set for life as long as we were at our current address.

4 years ago

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Annie Robbins Pleasant Grove, UT

The prices are lower than most companies for internet. Century Link offers fast speeds. There are times when the internet goes out at our home, which is frustrated. At one particular time when it was going on often, they replaced the modem without question.

6 years ago

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Desi Pleasant Grove, UT

We've used century link for about years now and it's been working fine. Sometimes though, there are of few annoying times where it doesn't work. CenturyLink is a good way to go!

7 years ago

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Ted Johnson Pleasant Grove, UT

Century Link is a good, reliable, internet service. Their speeds are fast and I used them when I lived in Las Vegas and I loved it. It isn't as available now where I live, but I wish I could have it again and will keep checking to see when it is available in my area.

7 years ago

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kerry perez Orem, UT

Switched to Century link from xfinity for costs savings, the experience to move was a bit cumber-sum, as their TV package came with another company, and that transition was clunky, you have to deal with them if there's any issues with programming, and they didnt provide the same service as Century link..

7 years ago

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Reese Pleasant Grove, UT

I have used CenturyLink in the past and I do not have access to their service where I live now. They have good speeds and service and they are easy to hook up and have very good equipment. If it was available right now I would use it again.

7 years ago

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Federico Apache Junction, AZ

Good service for the price. They’re services are not 5 stars but they are much better than other providers. The area where I live now doesn’t offer century link so I’m stuck with a different provider. I wish o could use century link.

7 years ago

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JAKE American Fork, UT

We have used Century Link before and they are a good company. The internet was good and we rarely had any problems with it. The price is definitely reasonable. We used it as part of a package and liked the service for the phone as well. We liked their customer service as well. They were very helpful whenever we would call in.

7 years ago

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Cayla robinson Sandy, UT

Century link is always fast making it very easy to use. The format is simple and user friendly . The employees always there to help when I have questions or when issues arrive . I recommend to everyone searching for good service that is quick!

7 years ago

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Kymberlee Yack Orem, UT

I've had century link for a while now and i highly recommend it! they have great pricing and a great selection of speeds to pick from. I love having an internet provider that's reliable and fast working!

7 years ago

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Rischelle Mikkelson American Fork, UT

Centurylink was mediocre when we had it. They simply don’t have the speed we need for our business and family usage. Also, the internet would slow down significantly each night when we needed it most for homework. However, when I call to cancel, their customer service was great. They didn’t make me feel guilty or pressure me into staying. I think they understood that their speeds were slow. I know they have made efforts to improve their speed, but they still seem to be two steps beind the competition.

7 years ago

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Amber Saratoga Springs, UT

We've had Century Link for 10 years now. They are a pretty good internet service company. they are really good about coming out to help when something goes wrong. We end up calling them about once a year to keep our rates down.

8 years ago

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tini mapu Orem, UT

We have CenturyLink they have been great for us. Great customer service and our interest service is speedy. We have only had it go off due to a storm. They are also available on the phone anytime.

8 years ago

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Jess Root Gilbert, AZ

Got 80 megs locked into a good price for life. Cheaper than other options and no contract. I haven't had issues with the service. Customer service is tough. Every phone call takes an hour.

8 years ago

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Jeff Martin Layton, UT

Found a great price with centurylink and have been with them ever since. They don't seem to want to stack hidden fees onto your bill. Very trustworthy company. Good price too.

8 years ago

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James Parsons Birmingham, AL

Decent service but disconnecting my service when I moved was painful. Customer service is terrible. They speak broken English and really of no help. Calling them is a waste, but you can't call anyone else. 2 months after disconnecting the drafted my bank account 98.33. Called and they said they would refund, but I doubt they do. I supposedly has a 40 dollar credit when I cancelled, but that didn't come either. Stay away from this company

4 years ago

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karen devries CA

CenturyLink is the only provider available for our apartment complex. Service and support are terrible! They still use a model of requiring a customer to be home for an entire day with zero notification about when a technician may be available to install WiFi. The first time a tech was scheduled, no one called or showed up. The second time, there was no notification to specify an arrival time window. I would definitely choose a more reliable service provider if the option was available.

4 years ago

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LM Chicago, IL

Absolute worst service ever. I lose service about three times every year for approximately 2 weeks. I live in a rural area and the line is supposed to be buried but is not so every time they mow the ditch they cut the line. The century repair people have told me themselves that century link Refuses to repair it properly. Each time they say I will receive a credit and I never do. They have no customer service because the people you call are all over seas and have no control. I spend hours on the phone to no avail. I would not ever use this company were it not my only choice.

5 years ago

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Dustin Cole Charlotte, NC

Awful i have had to call 3 times. First time they argued with me and said they dont cover my house when the previous owners have centry link. Then the second person set me up for internet told me it would be set up in a week. I call to confirm my order make sure everything was correct and he set it for over a month out and i have online school. They cant do anything about it. And their internet is slow anyways you can barely load anything they are behind the game by other companies i would not choose them if i had a choice at all.

5 years ago

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TJ devara Portland, OR

Just the worst service provider in Portland, OR. Three weeks without internet after I took the time to place a new order with them. After 10+ hours of hold time on calls, chats with their reps I finally gave up and cancelled. The first order I placed, they sent the tech to a different city & state. Next time they got the street address wrong. BOth orders were done through chat, all they needed to do was copy/paste the address and phone number. However bad you think Xfinity is, believe me Centurylink is worse. A simple new connection request was totally mishandled by their reps.

5 years ago

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tyrone Houston, TX

HANDS DOWN the worst internet and customer service ever created! Do not even attempt to chat online to an agent it's the worse! I had two techs come out to repair my service only for both techs to ask me why am I even with century link our service SUCKS! Sir you have the option to get Xfinity! Two techs in one week 16 chat calls and now a new appointment coming up as well a week later which will make two weeks without internet, I will take their advice and I have scheduled my new service with Xfinity! Century link just throw the whole service away!

5 years ago

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Rose Goren Portland, OR

Moved into a new place that previously had the 940 plan. They cancelled their plan 2 weeks ago. We had a tech scheduled to come out today and were called day of and told they can't offer us internet due to demand. After calling and getting hung up on several times by staff, I was offered 100 up and 100 down FOR THE SAME PRICE. Not to mention it was listed cheaper online but the rep "couldn't get that price in his system." Total scam. We have the fiber optic cable and they are artificially throttling it to upcharge people. Glad I took the day off work to spend it talking to idiot scam artists.

5 years ago

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S Dunn Ponder, TX

The absolute WORST internet provider I've ever had. In just a little over 2yrs, we've had internet outages for a day to days around 20 times. We've had to have service technicians out to our home roughly 8 times out of those. The service will be restored and will go about a month or 3 and then boom.....another outage. This company is a complete joke. Do yourself a favor and look elsewhere for your service. I promise i'm saving you headaches .

5 years ago

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Charles Cunningham Aurora, CO

After billing me for one year at an account that was told to be terminated Centurylink owes me $480. I was told that the amount was approved and a check would be sent in the mail. After calling to find out the check status after not receiving it, I went through a gantlet of calls to arrive at a supervisor that said that I will not get the money. I have recordings of all conversations. I would not recommend CenturyLink to anyone. There is a reason why they have faced class-action lawsuits. I just filed a FCC complaint.

5 years ago

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D Seattle, WA

This company sold me a service for business only to find out that it was a prepaid type of garbage. The internet was like a slug and couldn't operate my high speed system. I cancelled immediately and got a real business service through Xfinity. I was never given my money back, and they did not disconnect the service. Now I have been billed and they're saying they don't know how to disconnect my service! I asked for my card to be removed from the account and they say they can't remove it. I am on hold as I type for an hour and a half. Run like hell from this company!!

6 years ago

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Andy Vandros Rochester, MN

If I could I would give them - (minus) 100 rating for these guys, I surely would. Absolutely the worst Customer service company in the USA. As we speak waiting time over the phone is 45 minutes or longer. Chat is not available ( although it has dead link!!). Unfortunately they have a monopoly in town, otherwise I found stay with them even for an hour. I would be willing to pay TWICE as much but NOT to them, ANYBODY else. Internet is dropping out all the time. Impossible to do anything on line. Automated service replays that no outage recorded. AVOID at all cost. Stay away.

6 years ago

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Erik Luthens Des Moines, IA

I’ve had CenturyLink for telephone & internet services and all have been horrible. Due to a lack of competition, I was forced to use CenturyLink again (for a new business). The process of establishing a new account should be straight forward but for the absolutely incompetent service representatives. I absolutely regret using CenturyLink in any capacity.

6 years ago

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Luis Lemus Denver, CO

This company it’s been drawing money out my checking account for the past 3 months. I canceled my internet service and they’ve been charging for service I don’t have. I have called them 3 time already and keep saying they will fix it and return money back to my account instead they keep drawing money. At this point I’m already frustrated with this idiots.

6 years ago

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Ken Hauser Red Oak, IA

There are no saving graces beyond when it works it's fast. That's it. You'll be down 3-5 times per month for anywhere from an hour to a day. And whatever you pay per month, write off that amount from your account balance. When you cancel they do not prorate. You'll pay another month after your service has stopped. I haven't used their internet since March 28, and I've paid them twice since then. The person in customer service had no interest in explaining anything to me and practically hung up on me. Use ANY other provider in your area. I promise they're better.

6 years ago

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Catharine Crestview, FL

Had them since 2006. Good company! I call them , they come. They are very polite and get the job done in a very short time.

6 years ago

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thomas Scottsdale, AZ

Choppy support. Immediately after purchasing colo space, they sold the contract to another provider. Very very shady. In addition, they promised us a dedicated internet line at a specific price. Then, they added all sorts of rental fees that pushed it way over after the contract was signed. Once again, very very shady.

6 years ago

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Gregory Jackson

They were reasonable and the equipment was easy to find at a descent cost. They even have equipment available to purchase.

6 years ago

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Neal

prompt, personable technician but not a good strong connection ... lots of spooling ... at times no connection at all and causes Amazon Firestick to go on tilt.

6 years ago

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Karen L Traquair Red Bud, IL

Worst internet and customer service ever! Been on hold for 1 hour 10 minutes, they closed with me still being on hold! I canceled internet service which was awful and then continued to bill me for it. They said I never canceled but after I read the conformation number I was promptly put on hold and left there! Monday morning I going to cancel my landline and tell them to shove their terrible service up their tears! I HATE CENTURYLINK!!!

6 years ago

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Mike Ika West Valley City, UT

I was with Century Link for several years for my internet service. Each year they raised my rates for no reason. Their internet service was slow for the prices I was paying. Their customer service department was unwilling to negotiate my rates, so I left them for Xfinity.

6 years ago

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Vartan gregarian Denver, CO

Worst internet provider ever. Constantly had internet outages sometimes for a few days. Told them when we were moving to cancel our service and they never did. Then tried billing us for a house we no longer owned in a state we didnt live in. Then while trying to fix it they were trying to say we didnt as everything is time stamped yet we did in November. Took a supervisor and his supervisor to fix the situation about an hr later after being on hold for 30 mins.

6 years ago

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margaret H browning Vancouver, WA

Century Link is a despicable company right along with Sedgwick, the administrator of their property plan division. This company had a low hanging cabe attached to my house stretching to a telephone pole that was falling over. The city would not repair the pole. The cable fell on my RV and damaged my rig to the amount of 4k. Century link, 8 months later continues to refuse to respond to my property claim. WA ATG won't follow through on the consumer report and I nw have significant loss with an rv with no internet or operating rv due to damage and a custom paint job that is also damages.

6 years ago

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Will Ararat, VA

Slow and what seems to be throttled internet speeds if it's working at all. Forget someone coming out to do repairs on they're own equipment, they always try to troubleshoot on the phone and make it out to be a problem in your household. Customer service is non existent, you will be talking to someone in a foreign country and keep getting transferred and put on hold only to have nothing resolved.

6 years ago

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Donna

They are very good (thank goodness) as they were the only internet company available when we moved into our office building

6 years ago

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Michael Ciriello Durham, NC

Closed my Centurylink account in August. It's the END OF NOVEMBER and I still have not gotten the refund they owe me of $86. Imagine if YOU didn't pay Centurylink for three months. Unfortunately, before that, it was BAD and unreliable internet service. Centurylink is an awful company, unreliable, untrustworthy. Their executives deserve to be in jail, not on the golf course.

6 years ago

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Eve Spanaway, WA

Horrible customer service. They will never call you back and update you. They will cancel work orders with out notice. Took me 3 hours to get through to a manager and he couldn't direct me to someone with answers and wouldn't give me a direct number to follow up about my issues. told me I would have to start the whole process and no one would follow up with me about my concerns or issues with my phone line.

6 years ago

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Terrone Frenchtown, NJ

Perfect example of greed. This company doesn't give a darn about you or anyone else. I have no other choices but may have to be drastic and think outside the Box because I want to get rid of these guys in the worst way they are absolutely horrible. Service is always intermittent sometimes I only have .025 of MBPS. Never have had close to what they advertise. They refuse to update the infrastructure. Worst company I have ever had to deal with the owner manager should be ashamed of himself.

7 years ago

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Rebecca S Ashland, MO

Do you not do business with Centry link! You will regret it! Their customer service is the worst I’ve ever seen in all my years. Instead of helping you they put you on hold and pass you to another person so you can repeat yourself once again. I’ve wasted way too much time on hold with them and I finally had it. I’ve now cancelled my service. They overcharge and bill for things that you didn’t do and they don’t care to even try to fix it. Good luck to anyone who does business with them. It will never be me again!

7 years ago

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Martha

So far so good - Service is good, it is reliable and fast. At the end of each other we miss about 2 seconds of speech of whatever we are watching, not sure why.

7 years ago

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Carrie Woodruff

Good experience. Just keep the speed up. The customer service is excellent. They really work with you. Have been with them for years

7 years ago

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Shari Diehl

They are dependable and affordable. Easy to reach on the phone if you have questions. I have never had a problem they could not solve.

7 years ago

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Mary Van Note Minneapolis, MN

Terrible install: waited for 2 different technicians who told me widely different stories on what needed to be done. 6 months later internet crashed, set up repair timing, confirmed timing twice with company, then told there was. “Miscommunication” and would have to wait for a time slot another day. Have home-based business do need connectivity. I realize telecom service standards are low but recommend everyone find another option

7 years ago

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Ming

Stay away! It's about the worst Internet provider in the area. I paid for the 100Mbps package and I routinely get less than 5Mbps download. When my 24-month contract finished, I magically stopped getting paper bills as well. I called a couple of months later and it turns out CenturyLink has been charging me over $100 per month for the worst service I've ever had. Just STAY away from this company. They don't invest in their infrastructure or people. I would put their billing practice as borderline scam as well.

7 years ago

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Juan Hamilton, TX

Awful trash. The speeds they offer here are speeds from the early 2000's, its just a joke. Pay for 10mb down and 90% of the time we are lucky to get 4mb. Yesterday the "top speed" was 1.3mb. Anytime I call they say the same thing, just reset your router... How does the Country that invented the internet now have some of the worst speeds in the World ?? It is sad that there is no competition here (Central Texas) for them.

7 years ago