Name: CenturyLink
Rating: 2.6

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Gabbi Florence, AZ

Just had to call in to discuss my bill and had the worst customer service I have EVER received. Had a man named Mike talk to me so condescending he should be ashamed of himself. Asking why can’t I make my own decision since I live in this house too. Asking me why I need my husbands permission to change part of my bill. By far makes me sick to my stomach to be talked to like this and will be canceling all services with them.

7 years ago

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Rachel C.

They are a great company abd assist the best way that they can. But they beed to completely reinstall their lines that are in the ground as they are way too old.

7 years ago

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Viv Winter Garden, FL

Stay away from CenturyLink! Dont switch! Dont believe what they say. The internet is very slow, down time a lot, you will have no internet for days. I have no internet for 2 weeks, I called every day, made appointment 4 times, no one show up to fix. Then I cancelled the service, they charge for disconnection fee, cheating fee, rip off fee, robbing fee, liar fee and I end up with the big bill, even though my bill paid up to date. We are all victims . I surprise that they still exist in the US

7 years ago

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Kelsie Seattle, WA

I transferred services out of state and the customer service rep never set up a new account for me. I received past due charges even though I was on autopay through my new address. I went one week without internet as I was constantly transferred from department to department, never receiving my refund as promised . Very incompetent customer service, STAY AWAY

7 years ago

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DHIRAJ Littleton, CO

WORST CUSTOMER SERVICE IN THE WORLD. I order to cancel my service on December 26th 2018 but somehow there system does not cancel the service till Jan 9th 2019. So I ended up with $108.00 bill which I did not think I owed. To avoid any bad credit and I went ahead made that payment anyway. Since I had setup auto payment they take money out of account as well which ended being 2 payment. To resolve this issue I had to call/chat Centurylink 5 times. Spend atleast 2 hours of time to resolve this issue. NEVER AGAIN...

7 years ago

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Allison Picard

They are terrible. They never give me a price, only a "promotion." They do not alert me when the "promition" is over and instead just increase my rate. When I notice and complain I am offered a new "promotion." The internet speed is slow and they always have some nonsense reason for it. Service often drops for a moment, so connectivity can be very spotty. The phone reps speak only from a script, and are often difficult to understand. I would switch but Century Link is the only service available at my address.

7 years ago

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Michael Brothers Lebanon, OH

When its worked, its been fine, and was the only option for a while. However, talking to customer service is annoying...they do not understand the idea that their company's errors cause major inconveniences that go beyond the dollar amount of the service. On multiple occasions in the past year was my wife's work at home jeopardized because of the inability to correctly provide service. I had to escalate to management, who did nothing, and finally to corporate, who agreed with me and FINALLY fixed the problem. This is a company who refuses to accept accountability and responsibility.

7 years ago

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Gerald R. Shanks

Always very knowledgeable and helpful. We have had excellent internet coverage since we have lived at this address (3 years ago).

7 years ago Edited September 14, 2021

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Barbara Okken Phoenix, AZ

customer service is horrible. Don't ever have a problem that you can't solve. You'll be on the phone a VERY long time, but I rarely have to call them.

7 years ago

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Sandra Bryant Olive Branch, MS

I have had CenturyLink, formerly known as CenturyTel, for a very long time. Never had any problems whatsoever until they became CenturyLink. Service became unreliable and when a service call was needed it was at least a 2 week wait. Now that I have closed my account, I can't get my refund check due to being told something different each time I call. Thank goodness they don't service the area I am in now!

8 years ago

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Van luong Spokane, WA

I have quest as now century link since 2001. As September 2018 I'm not coming back to them. Reasons is the company have a lot hidden fees. Get to read the fine prints. My bill went up twice amount s without notice. Very bad . Long wait on the phone comstomer service. They suppose refund my money but the no body leave any notes on the computer now they Robb me lol. Good bye centreylink and now join xinfinty.

8 years ago

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Alicia Holman Gilbert, AZ

I switched over from a cable provider and was very disappointed. The sales people were a third party that over stated what was offered and once I became a customer, the third party was no where to be found. The internet was definitely slower, so I ended up switching back.

8 years ago

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Joshua Cordero Gettysburg, PA

What a very unreliable company I wish there was another provider in our area I would never use them they never show up when scheduled to an they put bogus charges on ur account hoping you don't catch it an when they do show they don't complete work or even make contact with the home owner they just assume it's good an leave it's been a struggle to get service I was scheduled for 3 app that they never even show I can't tell you enuoph how bad my experience has been with this company what a joke good luck if your choosing this company to provide you internet

8 years ago Edited September 14, 2021

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Marques Montanio Las Vegas, NV

Worst i internet out there always disconnecting its disconnected over 70 times today thats 1 day 6-14-2018 so imagine a month if i had a choice between centurylink and no internet it would be better to have no internet how are u supposed to enjoy a movie on netflix when a 1hr43min movie it disconnecting 4 times unbelievable if i could rate them a negative 5 star ow i would save ur $ worst investment ever i will be switching plz steer clear avoid centurylink there speeds are a lie and when it does work ur cut off at the worst possible time thx for nothing Centurylink!!!!!!

8 years ago

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Ian Cutler, OH

Worst company I’ve had the misfortune of dealing with, had to call 5 times to get my account set up correctly. Installation tech didn’t know where his area coverage was. Try to cancel my account and they basically refused and put me on hold for 20 mins. All customer service reps are of different nationality and can’t be understood. Very unprofessional,

8 years ago

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Sylvia Smith Caldwell, ID

The only thing good about CenturyLink is that their price is low and you get plenty of GBs of data. Otherwise, they are horrible to work with, customer service will tell you one thing, and then when it doesn't happen they say that they can't really do what they said they could do.

8 years ago

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Barbara Walter Chandler, AZ

Overall they are a good company. I had difficulties when I first moved in, but after three different connectors being used, I have had no additional problems

8 years ago

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Natalie Gilbert Eagle, ID

Stay clear of these criminals. I shut off my service (which was a HUGE pain in itself), paid my final bill, and due to a mistake on their representative's part, they charged me for another month of service that I didn't even use. I called to have this mistake removed from my closed account 3 different times, where they said it would be removed, and to let it go through a few payment cycles. The last straw was receiving a notice that they were sending the balance to collections if I didn't pay. Please stop giving your business to this company, they need to be shut down ASAP.

8 years ago

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Jeffrey C Castle West Glacier, MT

Do not get centurylink. This is absolutely the worst company on our planet. Their customer service is at best pathetic. If you have a question, you will get transferred so many times until you give up. If you have a complaint, they will just just hang up on you. Their service is slow, the equipment is sub-standard and cheap. When you return equipment, months later they will sent your account to collections as punishment. The one star rating is because there is nothing lower on here!

8 years ago

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Casey Trejo Santa Rosa Beach, FL

Absolutely the worst customer service ever. They don't care to solve your problems and will lie just to get you off the phone. My internet service was supposed to be activated three days ago and I have been told multiple times each day that "the technician is almost there" or I'm "next in line." It's unbelievable. Worst of all- they're the only provider where I live, so they have the monopoly. If I had ANY other option I would switch in a heartbeat. To be honest, I've never heard of anyone having a good experience with CenturyLink.

8 years ago

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Christopher Pentico Grand Junction, CO

We had to wait a week to get a install date. The day comes and goes. No call no show. When we call the nice rep said “Sorry” She could reschedule for 10 days out. They own a PHONE company and they can’t call to say they are not coming? Right now still looking for a company that is working for the customer and not profit. I say to Cerntury Link “Sorry” you will not get my business.

8 years ago

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Kevin Kearney Jr Cedar Rapids, IA

Haven't upgraded in over 12 years, stuck at 1.5mbps at the same price as they offer for 40mbps. Rarely if ever do we actually get full 1.5mbps. They lie to keep us in contract claiming each year its planned to roll out soon. Few contracts ago guaranteeing by end of year or contract year we'd see 1gbps roll out. The next contract they said its delayed. Before signing up with this recent contract the story changed to 10mbps. Although better then what we have if thats all they plan to do after claims of 1gbps then its dangerously close to false advertising to sign contracts.

8 years ago

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Emerald Scott West Jordan, UT

The customer service is good, but they make a lot of promises that they can't live up to. The internet is slow and unreliable. Their prices are too expensive for what you get which is often less than half of what you're paying for.

8 years ago

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Raquel Sandy, UT

Service can be spotty. It took 3 different people to help figure out why my service was slow but appreciated they tried to give me the right answer instead of just guessing.

8 years ago

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Ken South Jordan, UT

It is hard to believe CenturyLink is still in business. Their customer service is horrible, they don't speak English, and they read from a script that isn't helpful. They have been down for as long as 4 days and refused to give me a credit. They NEVER provide the transfer rate I purchase and they don't care because I don't have any other competitive options.

8 years ago

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Darrell Provo, UT

Century Link is a blatantly dishonest company that I will never do business with again. In a nutshell, i was lured in by promises of cheap internet, only to discover they had changed the terms on me after 12 months. When I tried to get an explanation, navigating their customer service was a living hell. After weeks of frustration and clueless employees, I finally just quit the service. The whole situation was unprofessional and I felt like I had been deceived multiple times by their sales team, customer service, and advertisements.

8 years ago

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Alex Murphy Reno, NV

I have worked with many employees from Century Link. They seem really great and to care a lot about the success of their company

8 years ago

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Dawn Dabney

Our phone/internet went out 10 days ago. Hours on the phone with customer service have gotten us not one, but two appointments with a service technician. No one showed either time, and we still have no Service. Century Link has not contacted us once to reschedule a service appointment. We have to call after the window for the appointment has expired. If we had any other provider in this area, we would jump on it. Ten days. No service, in every form of the word.

9 years ago

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Dawn Dabney

Our phone/internet went out 10 days ago. Hours on the phone with customer service have gotten us not one, but two appointments with a service technician. No one showed either time, and we still have no Service. Century Link has not contacted us once to reschedule a service appointment. We have to call after the window for the appointment has expired. If we had any other provider in this atea, we would jump on it. Ten days. No service, in every form of the word.

9 years ago

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AMM HASIB Morenci, AZ

Worst internet service. Made me bound to enroll in auto pay and every month they are ripping me off $134 instead of 39.99 which was planned and agreed in my connection setup letter. I am tried of speaking with them. Customer service is like people talking form jungle. Do not want to understand and admit their side of fault. If you want to lose every month 100 bucks with getting poor service then be with them. Period

9 years ago

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Christopher Haueter Salt Lake City, UT

Century link has definitely been one of the better internet providers that I have experienced. They aren't the best though. Luckily you can find them anywhere and the prices are about as good as any other place.

9 years ago

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Sheryl Wilson Salt Lake City, UT

We had a service man come and fix our internet line. He was great and helped to get our internet running a little faster. However, he said that we would never get the fast internet speeds in our area, because CenturyLink will not put the money out to do that. He basically said if we want fast internet then we should get Comcast.

9 years ago

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Bianca B Omaha, NE

stay away from this company the overcharge you double even triple what u agree on then promise to fix your bill every month after hpurs on the phone never do and when your finally over them and them scamming you they charge u for cancelling service that was never provided. stay far away from this conpany this has been the worth experience I have ever had w a company.

9 years ago

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Katherine Lehigh Acres, FL

THEY ARE SO CORRUPT!!! SUCH LIARS!!!! They were offering an online only promotion where you sign up for 12 months with auto pay and its $35 plus tax. I have had to call every single month because the bill is over $100 every time. How is that possible?! I can't live in peace always having to call these people and fight over our bill just to get it to where it was promised. It's a part time job to be on top of them so that they don't steal your money. BIGGEST MISTAKE EVER!!!!!

9 years ago

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W. Bacher Jonesboro, AR

Have had Centurylink since April. Bundled land line, internet and TV. TV is fine due to it being DirecTV but internet and land line service is horrible. Constant service disruptions and like my situation at present they can't come out to repair for four days. I work at home so I am basically out-of-service for this period. Can't wait until AT&T gets to this area so I have a choice.

10 years ago

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Ellen Las Vegas, NV

BEWARE!!!!!! Century Link increases your monthly payment on a monthly basis, so if you are NOT checking your statement, you are probably getting RIPPED OFF. If you have auto pay, you NEED to check your bill every month. When we call them on a monthly basis, to get the problem solved, they have all sorts of excuses. They may lower your bill for a month and then they are back to their criminal ways again hoping you are not aware of what's going on. Our bill INCREASED by $59 this month with no warning. We get a paper statement, so we caught it once again.

10 years ago

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Kristen Pleasant Grove, UT

The internet service is decent. We don't get as high of speeds as advertised and they play tricks after your promotional year has expired. So you have to sign up again under a new promotion to keep low prices. However, support is pretty spot on when there are issues.

12 years ago

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KW Seattle, WA

When we moved into our new home, we were told that our only option for internet service was CenturyLink, so we signed up for it. I'm working from home, so fast, reliable internet is a MUST. Sadly, CenturyLink did NOT deliver fast or reliable... and it took them FOREVER to even get our service up and going. Luckily, I still had my super fast Cox internet available at our old house for the TWO WEEKS it took them to figure out why our CenturyLink service wasn't working. They just kept saying it was the wiring in our home... except it's a brand new home with brand new wiring. Try again, CenturyLink. A neighbor posted in our Facebook group photos of the CenturyLink box at the back of our neighborhood... ALL OF THE GUTS OF IT WERE HANGING OUT ON THE GROUND!!! The infrastructure in our neighborhood needs totally redone, but CenturyLink refuses to do anything about it. I was falling farther and farther behind on my work with CenturyLink, so I started looking for other options. Thankfully... Luckily... I came across internet service offered by a cell phone company. I switched to it and haven't looked back. My new service is amazing. CenturyLink tried to scare me into keeping their worthless service, but I didn't fall for it. They even offered me a free month of service to keep it. No thanks.

4 years ago

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Danny Beamer Esmont, VA

Century link offers phone service and internet service in our area. They are the only internet provider we have unless we use cell phone service providers. Their internet is maxed out at 10 mbps download and that i sonly when noon else is using it. If there are three people using the internet then it drops down to 3mbps

4 years ago

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RLuff Tucson, AZ

Low monthly payment for internet. Easy to get customer service. They come out for service fairly quickly. The problem is bandwidth is unreliable. You have to call often to demand to get what you pay for.

4 years ago

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Claudia Patrick Austin, AR

CenturyLink is an Internet carrier to use when it is the only option in your area. It is expensive for what they provide. When they are the only game in town, they aren't incented to improve their speeds. It is in and out constantly, and not very reliable. I can't wait until another provider offers service in our area. CenturyLink is in Redfield Arkansas.

4 years ago Edited January 24, 2022

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David Swenson Saint Paul, MN

Locked in an amazing deal for high speed internet two years ago with century link. Great service and great prices. No problems ever. Highly recommend :)

4 years ago

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Steven Whites West Valley City, UT

I like best that your internet rarely goes down with this company. I like least that their internet is so slow. If you need a fast internet connection I would not rely on this company for high speed internet. I rented a room that used century link because it was cheap internet and you get what you pay for. It was really slow. Web browsing and downloading was always slow. So I finally made a stink about it to upgrade to a better internet service provider and I would be willing to pay more money for a faster internet speed.

4 years ago

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take7 Sandy, UT

They're great when they work and bad when they're not! Customer service can be very hard to deal with. They take forever to "diagnose" your need when you call in and then even worse to fix it after that. Most times the service was too slow to bother. Luckily we don't have it in our area so we use xfinity.

6 years ago

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Michelle Rios Ogden, UT

Not a fan of CenturyLink. The service is slow and is over priced. Unfortunately, we have few options in our city and we are stuck with their service. Looking forward to when other providers become available and we can switch. Their customer service agents seem to know that we have few options and therefore are indifferent to helping us when we call.

6 years ago

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CarenM Saratoga Springs, UT

We have been personal and business customers of Century Link for years. Overall their service is good, but one thing that is frustrating is that their marketing dept calls all the time to obtain our business, but we already have their service and they don't take us off the call list. Other than that, no problems.

6 years ago

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kayshel Herriman, UT

I have used Century Link for a few years, but when I moved to Utah, the only speed available was pretty slow. I switched to xfinity and for almost the same price got a lot better service. Century Link told me they couldn't give me any faster service

6 years ago

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Adrianne murray Brigham City, UT

Honestly this is the only internet we can get where we live. And we are always coming. I wish I could say something nice about it but it usually doesn’t run more than two TVs at a time. With all the smart technology now kind of seems like a waste to even say we have it

6 years ago

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Roberson Salt Lake City, UT

My family has used CenturyLink for as long as I can remember growing up, prices and speeds are competitive with other companies such as xfinity and comcast. Service is slightly better however,

6 years ago

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Tony Riverton, UT

Had Centurylink internet for the past 6 years. Experienced pretty good service and price was good, assuming you contacted them each year and got the discounts they were offering.

6 years ago