Name: SmileDirectClub
Rating: 4.2

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Verified Customer

star star star star star

Antoine Leclerc

easy to follow well explained and affordable

6 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Antoine!

Oct. 20th, 2020

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Verified Customer

star star star star star

Helen Hall

They were easy to order, and gave clear instructions.

6 years ago

Reply from SmileDirectClub

Helen, thank you so much for the positive review!

Oct. 20th, 2020

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Verified Customer

star star star star star

Yandelis Cotto

I haa excellent experience, safe my time & money

6 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Yandelis.

Oct. 20th, 2020

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Verified Customer

star star star star star

Gina

The text reminders and emails are helpful and informative.

6 years ago

Reply from SmileDirectClub

Gina, your wonderful feedback and rating mean a lot to us

Oct. 20th, 2020

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Verified Customer

star star star star star

Dana

Great online experience and results so far.

6 years ago

Reply from SmileDirectClub

Dana, we really appreciate your feedback!

Oct. 20th, 2020

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Verified Customer

star star star star star

Deanna Kale

I could tell a difference in the the first week!

6 years ago

Reply from SmileDirectClub

Deanna, we're delighted to see this!

Oct. 20th, 2020

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Verified Customer

star star star star star

Anonymous

Very pleased with the results and value for cost

6 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Sep. 29th, 2020

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Verified Customer

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Sally Santmyer

The program works. It's when you run into a problem that customer service is the problem.

6 years ago

Reply from SmileDirectClub

Hi Sally, thank you for taking the time to leave us this review. We are concerned to hear about your experience with our Customer Care. If you would like for me to assist further, please feel free to reach out to me directly at reviews@smiledirectclub.com. Kindest Regards, Toni

Sep. 23rd, 2020

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Verified Customer

star star star star star

Mario Murillo

I love the results and the customer service

6 years ago

Reply from SmileDirectClub

Mario, we're thrilled to see your kind review

Sep. 23rd, 2020

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Verified Customer

star star star star star

Ramakrishna Rao

No hassles,good price ,great customer service

6 years ago

Reply from SmileDirectClub

Hi Ramakrishna! We're thrilled to see this.

Sep. 23rd, 2020

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Verified Customer

star star star star star

Christian Onwusibe

Great experience. Fast results. Easy to follow.

6 years ago

Reply from SmileDirectClub

Christian, thank you for the high star rating!

Sep. 23rd, 2020

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Verified Customer

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Mark

Fit well, accomplished moving my teeth in 5 months

6 years ago

Reply from SmileDirectClub

Mark, we love seeing this!

Sep. 23rd, 2020

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Verified Customer

star star star star star

Samuel Kamara

They are a great company. Great customer service.

6 years ago

Reply from SmileDirectClub

Samuel, thank you so much for sharing.

Sep. 23rd, 2020

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Verified Customer

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Mamerto Salinas jr

I though the braces were easy to use and worked real well.

6 years ago

Reply from SmileDirectClub

Mamerto, we really appreciate your feedback!

Sep. 23rd, 2020

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Verified Customer

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Sharon

Great service and product. Excellent smile after program.

6 years ago

Reply from SmileDirectClub

This is what we like to see! Thank you, Sharon.

Sep. 23rd, 2020

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Verified Customer

star star star star star

Linda Pinckney

Every single stop was followed with great customer services

6 years ago

Reply from SmileDirectClub

Linda, thank you so much for sharing.

Sep. 23rd, 2020

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Verified Customer

star star star star star

Marcia

It was very easy process. Very economical. Great result!

6 years ago

Reply from SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Marcia.

Sep. 22nd, 2020

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Verified Customer

star star star star star

Arlus Wall

They are fast to get you set up & its really easy

6 years ago

Reply from SmileDirectClub

Arlus, we really appreciate your positive review!

Sep. 22nd, 2020

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Verified Customer

star star star star star

Dorothy NcNutt

The did what they promised & it was affordable

6 years ago

Reply from SmileDirectClub

Dorothy, thank you so much for your high rating!

Sep. 22nd, 2020

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Verified Customer

star star star star star

Olivia Tannehill

It was easy and I got the smile I wanted!

6 years ago

Reply from SmileDirectClub

Hi Olivia! We're thrilled to see this.

Sep. 22nd, 2020

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Verified Customer

star star star star star

Jonathan Rodriguez Paterson, NJ

convenient, affordable, and effective!

6 years ago

Reply from SmileDirectClub

Jonathan, your wonderful feedback and rating mean a lot to us!

Sep. 9th, 2020

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Verified Customer

star star star star star

Jennifer Heffernan New Providence, NJ

It worked to straighten my teeth just using at night!

6 years ago

Reply from SmileDirectClub

This is what we like to see! Thank you, Jennifer.

Sep. 9th, 2020

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Verified Customer

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David Angeron Brooklyn, NY

The entire journey was very professional from the consultation to the very end.

6 years ago

Reply from SmileDirectClub

That's what we like to hear, David!

Sep. 9th, 2020

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Verified Customer

star star star star star

Maria Santacoloma Orefield, PA

It was an easy process in the privacy of my home.

6 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Maria.

Sep. 9th, 2020

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Verified Customer

star star star star star

Joanne Greentown, PA

good communication successful home orthodontia

6 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Joanne! This means the world to us.

Sep. 9th, 2020

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Verified Customer

star star star star star

Lanett W. Brailey Glen Allen, VA

The whole experience was great! Very professional!

6 years ago

Reply from SmileDirectClub

Now that's an honor! Thank you so much, Lanett.

Sep. 9th, 2020

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Verified Customer

star star star star star

Lisa Almonte Chester, VA

I love my results and customer service is great.

6 years ago

Reply from SmileDirectClub

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Sep. 9th, 2020

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Verified Customer

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Bronte Anderson Calabash, NC

I'm very happy with the way my teeth look.

6 years ago

Reply from SmileDirectClub

Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.

Sep. 9th, 2020

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Verified Customer

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Brandon Kitchen Akron, OH

Very accommodating and I love my new smile!

6 years ago

Reply from SmileDirectClub

Brandon, thank you for your kind words and this wonderful review!

Sep. 9th, 2020

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Verified Customer

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Bonnie Dallas, TX

Journey has been great using there products

6 years ago

Reply from SmileDirectClub

Thank you so much!

Sep. 9th, 2020

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Verified Customer

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Richard Lincoln, NE

One tooth is still just a little crooked otherwise great job.

6 years ago

Reply from SmileDirectClub

Hello Richard, thank you for taking the time to leave us this feedback. We appreciate your high rating. However, we are concerned to hear that you are not fully satisfied with your end results. Most of our customers are eligible for a re-evaluation request. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 25th, 2020

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Verified Customer

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Raija McTavish

Quick effective some pain some did break so improvement in qu

6 years ago

Reply from SmileDirectClub

Hello Raija, we really appreciate your positive review!

Aug. 8th, 2020

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Verified Customer

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Jean

Smile Direct Club Team are so polite and accommodating

6 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Jean.

Aug. 3rd, 2020

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Verified Customer

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Jenn

Amazing results, shocked by my results in just 6 months

6 years ago

Reply from SmileDirectClub

We are loving your enthusiasm, Jenn! This means the world to us -- thank you so much.

Aug. 3rd, 2020

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Verified Customer

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Karen Berry Pottstown, PA

They worked well and did the job. The system was easy to follow.

6 years ago

Reply from SmileDirectClub

Karen, we're thrilled to see your kind review!

Aug. 3rd, 2020

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Verified Customer

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Karey Tachick Pound, WI

Super easy and results were exactly what I was hoping for.

6 years ago

Reply from SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Karey. We are always here for you!

Aug. 3rd, 2020

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Verified Customer

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Keaton eccleston

It takes forever to get your final retainer by that time teeth go back to normal!!!

6 years ago

Reply from SmileDirectClub

Hello Keaton, thank you for the feedback. We are sorry to hear that you have not received your retainers yet. Unfortunately our time frames may be slower than usual and we apologize. We absolutely want to get you the smile that you deserve, and I would like to assist further. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Kennedi Richey Farwell, TX

Easy directions always there to answer questions

6 years ago

Reply from SmileDirectClub

Kennedi, thank you so much! We love seeing this.

Aug. 3rd, 2020

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Verified Customer

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Lexie Brown New York, NY

They worked as advertised. They straightened my teeth.

6 years ago

Reply from SmileDirectClub

Thank you so much, Lexie!

Aug. 3rd, 2020

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Verified Customer

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Lillian Giger Lovettsville, VA

I love the progress I got. It is easy to wear, comfortable

6 years ago

Reply from SmileDirectClub

Lillian, we truly appreciate the kind words.

Aug. 3rd, 2020

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Verified Customer

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Lizette Villatoro Lewisville, TX

It closed my spacing but there's still a few open spaces in my teeth

6 years ago

Reply from SmileDirectClub

Hello Lizette, thank you for the feedback. I am sorry to hear that you are not 100% satisfied with your end results. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Lynn Reynolds Stonewall, LA

The actual use was pretty easy, but my teeth are not as straight as i expected.

6 years ago

Reply from SmileDirectClub

Hello Lynn, thank you for the feedback. We are concerned to hear that you are not satisfied with your end results. We absolutely want to get you the smile you deserve. Most of our customers are eligible for a re-evaluation in order to achieve their smile goals. I would love to assist you further with this process. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Martha Lakeland, FL

It work. Love my new smile I'm so happy and the customer servise is very good

6 years ago

Reply from SmileDirectClub

Martha, we really appreciate your positive review!

Aug. 3rd, 2020

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Verified Customer

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Maylen Gomez Hollywood, FL

On time, easy to do and 90 percent perfect teeth.

6 years ago

Reply from SmileDirectClub

We love seeing this, Maylen!

Aug. 3rd, 2020

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Verified Customer

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Mustapha Morgan Hill, CA

The best value ever and good results. Affordable

6 years ago

Reply from SmileDirectClub

Hi Mustapha, we appreciate you taking the time to leave us this feedback.

Aug. 3rd, 2020

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Verified Customer

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Rachel Van Brunt Columbus, OH

Great customer service and an excellent process.

6 years ago

Reply from SmileDirectClub

This is exactly what we're here for!

Aug. 3rd, 2020

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Verified Customer

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Rf Pittsburgh, PA

Thorough , convenient. Fast. Clear with expectations

6 years ago

Reply from SmileDirectClub

Thanks a million!

Aug. 3rd, 2020

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Verified Customer

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Taya Las Cruces, NM

I never got my retainers that I ordered and I also spent emails and talked to customer service

6 years ago

Reply from SmileDirectClub

Hello Taya, thank you for the feedback. I am sorry to hear that you did not receive the retainer set that you ordered, and were unable to contact Customer Care. I would like to assist further. Please contact me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Vanessa Harrison

Because I am 100% satisfied with my results

6 years ago

Reply from SmileDirectClub

Thank you so much for the wonderful review!

Aug. 3rd, 2020

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Verified Customer

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Anna Wallace South Windsor, CT

The experience was easy, fast, and I got great results

6 years ago

Reply from SmileDirectClub

We're delighted to read this, Anna!

Aug. 3rd, 2020