Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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Karen Monett, MO

Alerts when to change and there to talk if have questions

5 years ago

Reply from SmileDirectClub

Let's get this party started. This is totally the experience we want you to have. If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.🙂✨

Mar. 2nd, 2021

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Verified Customer

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Kerry Howell Lockport, IL

Excellent Services and attention to detail

5 years ago

Reply from SmileDirectClub

That's what we do. Thanks so much for your feedback.

Mar. 2nd, 2021

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Verified Customer

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Joy Wood Atlanta, GA

The braces worked and the products are excellent.

5 years ago

Reply from SmileDirectClub

Thanks so much for your feedback. We’re really happy for you and your desired smile.

Mar. 2nd, 2021

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Verified Customer

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Thomas Feliciano Sunnyvale, CA

The experience was amazing from beginning to finish

5 years ago

Reply from SmileDirectClub

Thomas, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Mar. 2nd, 2021

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Verified Customer

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Nancy L'Esperance Sutton, MA

Good experience with product and customer service

5 years ago

Reply from SmileDirectClub

Let's get this party started. This is totally the experience we want you to have. If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.🙂✨

Mar. 2nd, 2021

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Verified Customer

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Dena Peters Canyon Country, CA

The process was very easy and affordable.

5 years ago

Reply from SmileDirectClub

We are so happy to see you are taking the first step on your new smile. If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.🙂✨

Mar. 2nd, 2021

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Verified Customer

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Laurie Mokena, IL

Great customer service. Grade A results.

5 years ago

Reply from SmileDirectClub

Thanks so much for your feedback. We can’t thank you enough for the kind words about the experience.

Mar. 2nd, 2021

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Verified Customer

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Devin Talladega, AL

Every step was exactly what I needed. It is very professional.

5 years ago

Reply from SmileDirectClub

Hey, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Feb. 25th, 2021

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Verified Customer

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SARAH MITCHELL Indianapolis, IN

Friendly staff, fair pricing, and excellent results!

5 years ago

Reply from SmileDirectClub

Hi Sarah. This is so exciting to hear!

Feb. 22nd, 2021

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Verified Customer

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Stephen Nichols Smithville, MO

Good customer service and good quality product

5 years ago

Reply from SmileDirectClub

Stephen, we are so happy to read such a great review about SmileDirectClub!

Feb. 22nd, 2021

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Verified Customer

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Michael Kurtz Long Beach, CA

The staff is knowledgeable and very kind.

5 years ago

Reply from SmileDirectClub

Thank you for the support, Michael.

Feb. 22nd, 2021

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Verified Customer

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Samantha Benson La Crescenta, CA

Great results, customer service and costs

5 years ago

Reply from SmileDirectClub

Samantha, we're thrilled to see your kind review!

Feb. 22nd, 2021

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Verified Customer

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Courtney Vacaville, CA

My smile improved but did not give 100%of the desired result.

5 years ago

Reply from SmileDirectClub

Thank you for the support, Courtney. Please give us a call, and we'd be happy to assist further.

Feb. 22nd, 2021

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Verified Customer

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Pat Lafayette, CA

My teeth have not improved their alignment. In fact there is a gap that wasn‚Äôt there as my dentist observed

5 years ago

Reply from SmileDirectClub

Hello Pat. Thank you for providing us with this feedback. We want to make sure we address any concerns and questions that customers have about treatment. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Feb. 22nd, 2021

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Verified Customer

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Vicente Madison Greer, SC

excellent product for an affordable price

5 years ago

Reply from SmileDirectClub

Vicente, we're delighted to read your review!

Feb. 22nd, 2021

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Verified Customer

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Maya Seeder Chehalis, WA

Great service and would recommend to anyone.

5 years ago

Reply from SmileDirectClub

Maya, your wonderful feedback and rating means a lot to us!

Feb. 22nd, 2021

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Verified Customer

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Lisa deMont Los Angeles, CA

Initial order was not correct. Got aligners. Have a massive problem w my jaw on my right side - have had braces, this never happened.

5 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your fitting issues during your treatment plan, please contact us at reviews@smiledirectclub.com to get this concern address, looking forward to hearing from you soon.

Feb. 10th, 2021

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Verified Customer

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Chumekka Fishback Shawnee Mission, KS

Awesome product, great staff, and easy to use!

5 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Chumekka

Feb. 3rd, 2021

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Verified Customer

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David Munson Lake Arrowhead, CA

First set of aligners didn't fit correctly, but promptly replaced

5 years ago

Reply from SmileDirectClub

David, we are so happy to read such a great review about SmileDirectClub!

Feb. 3rd, 2021

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Verified Customer

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Tiffany T. Vallejo, CA

The staff was very knowledgeable and professional.

5 years ago

Reply from SmileDirectClub

Awesome Tiffany! thanks for your review!

Feb. 4th, 2021

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Verified Customer

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Natalia Monroy Houston, TX

Easy and more convenient for my daughter

5 years ago

Reply from SmileDirectClub

Happy to hear this, Natalia! We appreciate that you took the time to share some kind words.

Feb. 3rd, 2021

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Verified Customer

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Cyndi Quilty Flint, TX

It was very easy and they have great customer service

5 years ago

Reply from SmileDirectClub

Cyndi, we really appreciate your feedback!

Feb. 3rd, 2021

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Verified Customer

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Gordon Valdosta, GA

Does not follow through with promotions, customer service is 1, 1 wait times for customer service, illegal advertising practices

5 years ago

Reply from SmileDirectClub

Hello Gordon, thank you for providing us with this review and feedback. We want to make sure we address any questions or concerns that arise. We are available to help, please reach out to us with an email to reviews@smiledirectclub.com. Kindest Regards, Toni.

Feb. 3rd, 2021

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Verified Customer

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Monique Thompson Columbus, OH

Very informative professional and caring

5 years ago

Reply from SmileDirectClub

Monique, we're thrilled to see your kind review!

Feb. 3rd, 2021

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Verified Customer

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Elzbieta Schaumburg, IL

I like this product , because is very convenient.

5 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Elzbieta.

Feb. 3rd, 2021

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Verified Customer

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Michael Hoffman Mentor, OH

Waited until after I paid for my aligners before telling me that my aligners were simply cosmetic aligners and would not be covered by insurance.

5 years ago

Reply from SmileDirectClub

Hello Michael, thank you for sharing your feedback. We are sorry to hear about your experience thus far. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 26th, 2021

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Verified Customer

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Mario Munoz Harlingen, TX

I'm kept up to date on supplies and the latest news.

5 years ago

Reply from SmileDirectClub

Hello Mario, we love seeing this!

Jan. 25th, 2021

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Verified Customer

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Tom Cannatello

Great customer service - kind and friendly representatives

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Tom, thank you so much for the positive review!

Jan. 25th, 2021

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Verified Customer

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Michelle Doody Ontario, CA

Enjoyed the experience at the store. Easy to use product

5 years ago

Reply from SmileDirectClub

Hello Michelle, we're delighted to see this!

Jan. 25th, 2021

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Verified Customer

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Eva Charlier

Easy and efficient, good customer service and experience

5 years ago

Reply from SmileDirectClub

Hello Eva, we're thrilled to see your kind review!

Jan. 25th, 2021

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Verified Customer

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BLT Harrisville, NY

Great price. Product works & very good customer service

5 years ago

Reply from SmileDirectClub

Hello BLT, thanks for your kind comments about our team.

Jan. 25th, 2021

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Verified Customer

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Robert Glaze Essex, MD

Extremely convenient and user friendly system/structure

5 years ago

Reply from SmileDirectClub

Robert, we really appreciate your feedback!

Jan. 20th, 2021

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Verified Customer

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Samantha Jukhoop Brooklyn, NY

Convenient, good-pricing, excellent staff, fab results

5 years ago

Reply from SmileDirectClub

Now that's an honor! Thank you so much, Samantha.

Jan. 20th, 2021

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Verified Customer

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Anita Cahill Spring Valley, CA

I like not having to come in into an office.

5 years ago

Reply from SmileDirectClub

Hello Anita, we sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

Jan. 20th, 2021

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Verified Customer

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Tonnisha Findley Dayton, OH

Tge staff was friendly and very informative.

5 years ago

Reply from SmileDirectClub

Hello Tonnisha, thank you for your kind words and this wonderful review!

Jan. 20th, 2021

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Verified Customer

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Maisa de Souza Los Angeles, CA

Warm welcome, the staff are friendly and helpful!

5 years ago

Reply from SmileDirectClub

Maisa, we're proud of our team – thank you so much for the shout out!

Jan. 20th, 2021

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Verified Customer

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Malcolm Dickinson Dallas, TX

I was lied to. They told me that my insurance company would reimburse part of my cost. My insurance company said they never cover smile direct club.

5 years ago

Reply from SmileDirectClub

Hello Malcolm, thank you for taking the time to leave us this review. We are sorry to hear that your insurance provider was unable to cover the cost of the aligners. SmileDirectClub cannot determine how much will be covered with the customers insurance. We would like to learn more about your experience, so that we can best assist. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Daniela Guillen San Antonio, TX

They were very to the point, informing, and kind.

5 years ago

Reply from SmileDirectClub

Hello Daniela, reviews like this give us motivation and help us ensure we provide high-quality care.

Jan. 20th, 2021

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Verified Customer

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Gerardo Georgetown, MA

Great customer service and willing to work with you!

5 years ago

Reply from SmileDirectClub

This is what we like to see! Thank you, Gerardo.

Jan. 20th, 2021

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Verified Customer

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Jen Harris Simi Valley, CA

Easy, inexpensive, convenient way to fix teeth

5 years ago

Reply from SmileDirectClub

Hi Jen, thank you so much for your positive comments about SmileDirectClub!

Jan. 20th, 2021

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Verified Customer

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Lisandra Baez

Excellent service, great customer service

5 years ago

Reply from SmileDirectClub

Lisandra, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Jan. 20th, 2021

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Verified Customer

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alexandra Hialeah, FL

Smile direct club is very easy and convenient !

5 years ago

Reply from SmileDirectClub

Thanks a million, Alexandra!

Jan. 20th, 2021

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Verified Customer

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Liana Britton Bronx, NY

Very attentive towards my needs and alignment process

5 years ago

Reply from SmileDirectClub

Liana, we're delighted to read your review!

Jan. 20th, 2021

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Verified Customer

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camarie boersma Huntington Beach, CA

Very responsive and we are happy with the results so far

5 years ago

Reply from SmileDirectClub

Camarie, we really appreciate your feedback!

Jan. 20th, 2021

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Verified Customer

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Cara Dunaway Brooksville, KY

I can already tell a difference in my teeth after 2 weeks!

5 years ago

Reply from SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Cara. We are always here for you!

Jan. 20th, 2021

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Verified Customer

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Chels M Brooklyn, NY

Lied on website/promotion. Waited over 40 mins past my appointment time to be seen. Too many advertising emails (sometimes twice daily!)

5 years ago

Reply from SmileDirectClub

Hello Chels, thank you for reaching out with this feedback. We are concerned to hear about your experience when visiting our SmileShop. We would like to learn more about your experience. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Danica

Easy. Effective. Efficient and so friendly

5 years ago

Reply from SmileDirectClub

Hello Danica, we really appreciate your positive review!

Jan. 20th, 2021

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Verified Customer

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Angela Romero

Staff were friendly and products are worth it.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Angela, reviews like this give us motivation and help us ensure we provide high-quality care.

Jan. 15th, 2021

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Verified Customer

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Nancy Bozich Mesa, AZ

1. They can't find a dentist in my area for my teeth. 2. The gift cards they sent me do NOT work

5 years ago

Reply from SmileDirectClub

We're very disappointed to hear about this experience, Nancy. Thank you for providing us with this feedback. We want to make sure we address any concerns and questions that customers have about treatment. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Jan. 19th, 2021

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Verified Customer

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Mireya Rodriguez Ontario, CA

Email information is easy read and quick delivery

5 years ago

Reply from SmileDirectClub

Thanks a million, Mireya!

Jan. 15th, 2021