Name: byte
Rating: 4.5

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Verified Customer

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Meredith Duggan Dallas, GA

In 12 weeks, I went to a perfect smile. My teeth were already pretty nice but, my overbite bothered me. I took a chance and I'm glad that I did! No more overbite!!!

5 years ago

Reply from byte

This is amazing! Thank you for your review - keep smiling!

Apr. 26th, 2021

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Harley Way Wrightsville, GA

For the most part I have been satisfied with my Byte treatment. I would just say sometimes the customer support response time is a little slow. My only poor experience was I ordered replacement aligners and only received one tray when I should have had two. I also feel like $129 is a little steep for replacement aligners!

5 years ago

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Anjali Sheth Tustin, CA

The messed up my aligners the first time. They did fix it but it was annoying to deal with. I also feel that the aligners didn‚Äôt straighten my teeth all the way. I feel like I could have used one or two more weeks of aligners

5 years ago

Reply from byte

Hi Angali! Did you know that with our Byte for Life Guarantee, we can provide you with additional aligners to get you to your desired result at no additional cost to you? If you haven't done so yet, send us a message to support@byteme.com. We'll get you taken care of!

Feb. 11th, 2021

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Jov Scottsdale, AZ

I‚Äôm very indifferent on them right now. They are either awesome and on point, or not at all. Still waiting to hear back post their 3-4 day time frame. Been without my next step retainers and hyper byte for almost a month now.

5 years ago

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Joanne Bonduel, WI

I think there was a lot of pressure in the beginning to purchase the treatment plan, and then it was crickets after I made the purchase. I had to email to find out when I should be sending in progress pictures, bc my account didn't update on its own.

5 years ago

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sa de vres Show Low, AZ

I had issues with my aligners and I did have to ask for additional information along the process of getting refinement aligners. They were then sent without information on how long to wear them.

5 years ago

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Cooper

My smile looks the same as it did several months ago when I made the decision to commit to the Byte promise. My first set of aligners broke within 3 days of the start of my program. I reached out to Byte expecting excellent customer service and help fixing the problem. Well, let me say I am highly disappointed in the amount of time it took for Byte to finally decide to make a new set of aligners for me. All the while I'm still paying $100 a month for NOTHING. It has been several months since I joined the Byte family and I have yet to start my program. I am still waiting on my second set of aligners so I can finally start working on the smile I have eagerly been waiting for. I am regretting choosing Byte over other similar programs such as Smile Direct. I thought I was making the right choice with Byte but have been extremely disappointed and regret not choosing another company. I am now stuck paying for a service that has delivered nothing but frustration and failure.

5 years ago

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Angelique

I am currently in my process, but I opened my last packet to see how the end result would look. My bottom teeth are still skew. I know you can request and complain about it. Just a lot of trouble, I hoped it would be perfect as they advertise it to be.

5 years ago

Reply from byte

Hi Angelique! We'd love to look into this further for you! You may have a longer treatment plan, so we want to make sure you're getting the results you deserve. Can't wait to hear from you!

Nov. 3rd, 2020

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Emily Piper

Its easy, friendly and helpful! The impressions are way easier than other companies, and everything was done in such a great, timely manner! Thank you!

5 years ago

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Elise Poore

From start to finish the process was super easy. The customer service amazing and the treatment plan was less time than most. Byte is the whole package.

6 years ago

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Jennifer Martin

I went though my hole braces and my teeth were not what they said they would look like. Customer service worked with me and now we are starting a plan. Very easy to work with.

6 years ago

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Michael Hutnan

After 8 weeks of my treatment with only 3 weeks left, Byte and I agreed that my teeth weren't moving as they should have. So I had to do another impression kit and am now have to wait at least four weeks for my refinement aligners to arrive and start my 11 weeks of treatment again.

6 years ago

Reply from byte

Great thing our byte for life guarantee makes sure you're covered! As every patient's anatomy is different, movement may be slower or quicker depending on your treatment plan. We're always going to check in and make sure you're on track and taken care of. Looking forward to getting you to that ultimate result!

Oct. 20th, 2020

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Jess Lima

Great customer care and great program. Ive been cared for the entire process and the program is easy to get the hang of. I appreciate the help along the way also.

6 years ago

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Blake Ritchie

The results were better than expected! My sister saw the results and got started too! Highly recommend to anyone who wants their teeth to finally be straight!

6 years ago

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Allen

Communication has been 2nd to none. Anyone can sell you invisible brasses. The customer service is what did it for me. I am only on my 5th week, so far all is great.

6 years ago

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Tahjeira Lewis

They are professional, prompt, amazing customer services, & my smile is coming along well! I love their hyperbyte treatment has made the process comfortable and not painful!

6 years ago

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Teyler Bruch

Comfortable and affordable retainers for anyone. It has improved my smile within months making to more reliable and efficient for individuals finically.

6 years ago

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Shirley Thorington

The BEST customer service! Very attentive to individualized needs and always respond quickly. The aligners are comfortable and durable but not thick or bulky.

6 years ago

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Christine

It's a fast process that got my teeth straight really fast but my gums are really still sensitive and that's all gets gets a little annoying but other other than that they're great

6 years ago

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Lindsay

Has been such an easy process so far. Was expecting my aligners to take up to 8 weeks and they arrived in under two weeks from the day I paid. Super impressed so far.

6 years ago

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Laura Gould

Everyone has been very helpful with any questions. Once I received my Byte kit it was easy to understand. I'm only a few weeks in but it's going well :)

6 years ago

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Kathy Maddock

Easy start and consistent communication. I do wish texting every other week to check in would be great. Also more night aligned info vs day that comes via email.

6 years ago

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Crescent Muhammad

I had metal braces previously and it was a hassle and painful going to the dentist every month. This was easy, quick and way cheaper! And I see the difference!

6 years ago

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Verified Customer

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Erica Loyola

They're great!! Customer service is awesome!! They really care about you and how you feel about treatment!!!!! I'm really excited I did this and experienced it 😊😊

6 years ago Edited September 14, 2021

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Joann

Great experience, easy directions to follow. They constantly let me the status of my order but even before ordering gave me multiple options to choose from.

6 years ago

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Christina

This company seemed like it would be great, but it was misleading. They offered a treatment plan my teeth did not adjust according to that plan and then the company tried to argue with me that it was according to plan and thereâ€™s nothing they could do about it. I wish they were honest and told me I wasnâ€™t a candidate for this or been more specific and thorough about how this is going to actually adjust my teeth instead of just wanting my business.

6 years ago

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Verified Customer

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Julie G

They exceeded my expectations! Amazing customer service, easy to make the impressions, and I see a difference in my teeth already, and I've only been wearing them 7 weeks!

6 years ago

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Phil

I'm in my second week of nighttime aligners and have been extremely impressed with the quality of the product as well as the experience. Hyperbyte is a game-changer too!

6 years ago

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Sandra

The customer service representatives have answered every question I have and I have had a lot of them. They have been courteous and professional at all times..

6 years ago

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Manuel Diaz

Itâ€™s works great , but I do believe if you do check up calls that will be Great . ( check up calls and actual picture of teeth through out process )

6 years ago

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DeMarcus Woolfork

Byte has been so easy and itâ€™s worked so fast. I just started and Iâ€™m only a few weeks away from the end! Couldnâ€™t ask for a better experience.

6 years ago

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Samantha M.

As soon as I ordered my kit, the communication was there. Text and email, probably phone if I wanted. I'm in my 3rd week of aligners, and so far, it's been good.

6 years ago

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Crystal Farley

Easy experience with results. I thought the value was good for the money even tho the sales rep was a little transactional. It was easy. Sort of odd not having a live check in but feel like I made progress

6 years ago

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Jennifer

When I presented them with a concern about my impressions not being taken correctly, they insisted they were fine. I tried to readdress it a few weeks into my treatment as I was starting to notice my teeth aligning except two back teeth that were missed on the impression. They just keep insisting itâ€™s fine and Iâ€™m tired of going and back and forth. Wish they would have tried harder to give me peace of mind by just doing another impression to confirm everything is actually ok or if they should re-evaluate my treatment plan.

6 years ago

Reply from byte

Hi Jennifer! We'd love to look into this further for you. As our treatment does not typically move molars, it sounds like this may be a miscommunication. Send us an email at support@Byteme.com. We'll take care of you.

Oct. 5th, 2020

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Amanda

Communication is great at first. Then, once you pay it slacks. I did receive my aligner a much quicker than expected (just at the 3 week mark). But Iâ€™m almost sure refinements will be needed.

6 years ago

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Alicia

First impression and service before purchase was awesome, but 6 weeks in and need refinements and you can't get through to find anything out. When emailed a response it's vague and doesn't answer all your questions. Not impressed with the ole bait and switch service.

6 years ago

Reply from byte

Hey Alicia! We'd love to get you back on track with your treatment. Send an email to support@byteme.com - we'll take care of you!

Oct. 5th, 2020

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Olivia Danser

It is hard to get in contact with anyone who actually knows what they are doing, and they are basically a huge scam. They force you to pay for both sets of aligners as they assure you both need fixing but my week one and week 15 top aligner look exactly the same, and they dont even fit in the slightest. Since the day that i paid, it has now been 9 weeks and i still do not have a top aligner and have yet to receive the 2nd round of mold for my top aligner to fit. My bottom aligners are going well which is the only thing keeping me here, that and the thousands of dollars i paid for a bottom aligner to be the only thing that works.

6 years ago

Reply from byte

Hey Olivia! We'd love to look into your treatment further and provide clarification with our clinicians! We have a doctor directed team of professionals that work to make sure the treatment you receive is the best one for your needs, and so we'd love to make sure everything is perfect for you. Send us an email- we'll take care of you.

Oct. 5th, 2020

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Juliet LeBlanc

The service and product are excellent for the price. I dropped one star because they have a tendency to accept imperfect impressions which affect the fit of the aligners, often leading to refinements.

6 years ago

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Lisa Moore Conyers, GA

The whole experience has been everything I expected. The aligners did it’s job. My sister recommended Byte to me. I would recommend Byte over any other service.

6 years ago Edited September 14, 2021

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Ken A. Hollywood, FL

They provide different ways of communication which is very important for a person who works nights. There's no pushy reps and things get handled quickly.

6 years ago

Reply from byte

We're always happy to accommodate those with an alternative schedule- we get that it's important to make sure things work with your schedule. Thank you for your review, and we can't wait to get you to your final result!

Apr. 6th, 2020

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Jumana

Byte has done everything you ask for and you get results in no time! Their customer service is phenomenal and my overall experience with byte went great!

6 years ago

Reply from byte

isn't seeing results so quickly the best? Our orthodontic team ensures you're getting those results safely and effectively- thank you for being a part of the byte family!

Apr. 9th, 2020

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Jared Ring

great product and customer service. Everything arrived as promised, easy to send pix and impressions, aligners came fast and results so far are amazing

6 years ago

Reply from byte

We do our best to provide you with the best care and experience possible. Thank you for your review!

Apr. 1st, 2020

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Andria Duncan

Love the aligners, but customer service is not great. I've had no access to my patient portal since I made my down payment for my aligners. I've reached out to my byte advisors, cleargage support, and other individuals multiple times and they all say the will reach out to tech support and have someone follow up. But that never happens. It is now March and I still do not have any access to my financial patient portal.

6 years ago

Reply from byte

Hi Andria, thank you for your feedback! We would love to help you take care of this. If you could please reach out to our care team so that we can directly address it :)

Mar. 23rd, 2020

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N.K.Battles

Byte is an amazing company with a system in place that works. Their plans are more than affordable and the treatment is amazing. Customer Service is excellent.

6 years ago

Reply from byte

We believe there's an aligner system out there for everyone. Our care team is always here for you!

Apr. 1st, 2020

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Amber Brandenburg Pewaukee, WI

So far so good. My first set of aligners didn’t quite reach the goal I was looking for, so I had an online appointment with a specialist and they quickly went about helping me get a new impression kit in order to make sure I was happy with the results. Both online reps were super Friday friendly. Only problem I had was their emails disappearing on me…no spam folder either…not sure what the deal was. But upon calling, things were taken care of professionally.

4 years ago

Reply from byte

Hi there, thank you so much for taking the time to leave us this feedback. Our team is here to make sure every customer gets to their dream smile!

Mar. 7th, 2022

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Kenneth D. Argo, Esq. Spring Hill, FL

Excellent service and product and follow up. From the initial consultation, a human being was calling and following up on everything. I found out there was a military discount which was nice. I have experience in the corporate world and the package was top flight -- beautiful and practical. Best of all was the turn around time from my impressions to the actually formed aligners -- it must have been less than 10 days. I would recommend without reservation.

4 years ago

Reply from byte

Thank you for the amazing review, Kenneth! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!

Dec. 17th, 2021

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Wolfe Jackson Nashville, TN

After 18 months of using Byte's Overnight Aligners, I can honestly I've noticed a great difference in how straight and aligned my teeth are compared to the start and I'm now very close to the projected results that were set at the beginning of my journey to a straighter and healthier smile. I imagine that because I chose the overnight aligners over the daytime aligners that naturally the time scale to achieve the results is somewhat lengthened as one doesn't wear the aligners as long a duration as you would if you wore them all day. The "impression kit" process is a little time consuming and at times difficult to complete on your own but obviously it is an investment of time I was willing to make to achieve my projected results. There were also a few complications with receiving "refinement" aligners along the way due to a mix-up regarding my Byte Protection plan but I'm now on my 3rd round of aligner sets and the customer service team have for the most part been extremely helpful and understanding in finding solutions and working toward that promised land of the projected smile! I'd recommend Byte aligners but with the advice that if you're considering the overnight aligners over the standard daytime aligners you may need to practice a little patience in achieving your projected results as most of the marketing online talks about results in 6 months time.

4 years ago

Reply from byte

Hi Wolfe, thank you for your feedback. We do what we can to make the process and seamless and stress-free as possible. We are sorry to hear that there were some complications, but we are happy to hear our team was able to assist. Our team is committed to getting every customer to the smile we promised and a smile they love. We are standing by for support if you ever have any questions. You can send us an email at support@byteme.com or give us a call at 877-298-3669.

Dec. 13th, 2021

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Ana York, PA

Byte is really great. For a person that does but like going to the dentist and bedded a better smile, this was an awesome experience. The impression kit is affordable, you do it at hone, and send it in. After you receive your treatment, you can have an idea how the aligners are going to change your smile. After you receive them, just follow the prescribed amount if tine you have to keep them in. Setting up a timer really helped me keep track. Also, the Supoort team is only an email away. I am really pleased with my progress so far and with this service.

4 years ago

Reply from byte

Thank you so much for sharing this, Ana! We are here for every customer through every step. We can't wait to hear what your new smile does for you!

Nov. 30th, 2021

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Tsitsi Zana Oberlin, OH

I've been a byte Customer for a two months now. I can already see and feel the shift in my teeth and the aligners don't show at all. Nobody can see them, my smile still looks normal in pictures which I love. I also appreciate the many payment options which are guaranteed to suit everyone. I've had fitting issues though because there's no professional to help you put them on but the customer service team was very helpful.

4 years ago

Reply from byte

Our team of Customer Care Specialists and our Professional Care Team are here to help assist all of our customers throughout their smile journey! Please be sure to reach out to our team via email at support@byteme.com or by phone (877) 298- 3669 regarding any concerns, we are happy to assist!

Nov. 15th, 2021

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Vicki S Issaquah, WA

I was always told I only needed braces for cosmetic purposes but my crooked front teeth always bugged me! I found Byte and I would recommend Byte to anyone!! If you are hesitant, there is no need to be! They help you along your entire smile journey! I never thought I'd have straight teeth, and I was able to do it literally in my sleep! 10/10 would recommend! This is the real deal and a fraction of the price from competitors.

5 years ago

Reply from byte

Vicki- this is AMAZING! We are so excited for you, this is exactly why we do what we do. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Sep. 8th, 2021