Name: byte
Rating: 4.5

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Verified Customer

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Pavitra Reddy Cleveland, OH

Customer service takes an extremely long time to respond.

5 years ago

Reply from byte

Hi Pavitra- thank you for taking the time to share this feedback with our team. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. For this reason, we are also available for a phone call Monday-Sunday during normal business hours MST and via Facebook message. We want to have every customer supported so do not hesitate to reach out!

Sep. 10th, 2021

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Kamie Garner Ogden, UT

Ive been asking for my second box of aligners for a month. Still have yet to receive them.

5 years ago

Reply from byte

H Kamiei- thank you for taking the time to share this feedback with our team. We understand that it can be frustrating when treatment does not progress as customers expect. When a customer's treatment plans extend past 15 weeks we only send the first 15 weeks to ensure that everything is on track before proceeding. This is important for our customer's dental health and safety. We promise every customer an amazing smile and making sure to check in at that time is hugely important to ensure we can get them there! We are here to provide solutions that work and help us get to the goal of that great new smile :) Send us an email, give us a call, or message us on Facebook and our team would be happy to support you!

Sep. 10th, 2021

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Verified Customer

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Brandy Jones San Bernardino, CA

Need more contact throughout process and check ins

5 years ago

Reply from byte

Thanks for this feedback Brandy! Our team sends check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you have concerns or questions about this, please connect with us via email, phone, or Facebook DM. We want to ensure every customer is supported every step of the way :)

Aug. 26th, 2021

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Verified Customer

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Amanda Barron Washington, MO

Customer service takes a week or more to get back to you.

5 years ago

Reply from byte

We'd be happy to help get you connected with our team. Please give us a call at 877-298-3669 and let's help!

Aug. 17th, 2021

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Mande Watkins Quincy, IN

I haven't seen much change. I think it's overpriced.

5 years ago

Reply from byte

Hi there, thank you for your feedback. Please give us a call at 877-298-3669 and our team would be happy to help with any questions or concerns:)

Aug. 17th, 2021

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Shin Galin Las Vegas, NV

Poor services, switch and bait, did not send me the promotional whitening kits and no follow up

5 years ago

Reply from byte

We'd be happy to look into this for you and get you connected with our team. Please give us a call at 877-298-3669 or shoot us a direct message on Facebook!

Aug. 17th, 2021

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maria palafox La Palma, CA

Did not work. Felt forced into buying them and regretted it since they do not work

5 years ago

Reply from byte

Hi Maria. We are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for the quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Aug. 10th, 2021

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Verified Customer

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Alicia johnson Ypsilanti, MI

Not great customer service, the fit isn’t well. And emails take forever to get responses to.

5 years ago

Reply from byte

Hi Alicia. We appreciate you taking the time to share your Byte experience. If your aligners are not fitting properly we want to look further into this and make sure you are being taken care of. Our team works hard to respond to all our customers as soon as possible. If you are having trouble connecting via email, please give us a call at 877-298-3669 or you can even send us a direct message on Facebook and we will make sure your questions and concerns are being addressed.

Aug. 10th, 2021

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Jessica Wizorek Lovelady, TX

I was under the assumption that I would be satisfied I am not they look horrible.

5 years ago

Reply from byte

Hi Jessica. We want to look into this further and see what we can do for you. Please give us a call at 877-298-3669 so we can talk more about this!

Aug. 10th, 2021

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Kelly Huff Indianapolis, IN

I'm on my sixth tray in my teeth of sort of stopped moving.

5 years ago

Reply from byte

Hi Kelly! We want to look into this for you to make sure things are still progressing properly. Send us an email at support@byteme.com or give us a call at 877-298-3669, our team is standing by to support!

Aug. 9th, 2021

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Terdsak Suphatharophatphong Anaheim, CA

The first set doesn‚Äôt fit my teeth. I contact byte via email and still not hearing back !!!!

5 years ago

Reply from byte

We want to get every customer's concerns addressed as soon as possible. We provide a variety of methods to connect to ensure that our customers feel heard! Please give us a call at 877-298-3669 during normal business hours MST Monday-Sunday or send us a direct message on Facebook and our team would be happy to assist!

Jul. 29th, 2021

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Gail Touhey Murrells Inlet, SC

My top aligners do not fit at all. I have called and emailed and gotten no response

5 years ago

Reply from byte

Hi there, we want to make sure every customer is supported throughout the entire Byte journey. If you haven't heard back, shoot us a Direct Message on FB and we'd be happy to help!

Jul. 22nd, 2021

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Miranda smith Salt Lake City, UT

The bottoms don't fit correctly. Tops are nice though

5 years ago

Reply from byte

Hi Miranda! Send us an email at support@byteme.com and we'd be happy to check out those bottom aligners:)

Jul. 21st, 2021

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Brandon Washington Fairborn, OH

Im not showing any movement/change in my teeth and I'm on week 5

5 years ago

Reply from byte

Thank you for the feedback, Brandon. We can understand your frustrations about not seeing the progress you were expecting. We want to ensure we are moving your teeth safely, so there may be times that the progress may seem a little slower. We do also recommend checking in with our Customer Care team to review the fit of your aligners and your progress so far. Just send us a photo at support@byteme.com. We are always happy to help, please do not hesitate to reach out with any questions or concerns.

Jun. 24th, 2021

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Brent B Fredericksburg, VA

Lack of service. Poor communication. Very little contact once the sale occurs.

5 years ago

Reply from byte

Hi Brent, we are sorry to hear you haven't received great communication from us. Once you purchase your aligners, you should be receiving check-in emails every 2 weeks. If you haven't been seeing those emails, let's look into this right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Jun. 3rd, 2021

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Jessica Talles McHenry, IL

Liked it but it was did not work effectively.

5 years ago

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Michelle

Been waiting months for replacement aligners because the first set didn't work

6 years ago

Reply from byte

Oh no! We'd love to look into this further and get you an updated ETA. Send us a message at support@byteme.com - we'll look into this for you!

Oct. 14th, 2020

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The name on my account Chattanooga, TN

Then communication is terrible Communicatio should be taken more seriously.

6 years ago

Reply from byte

Hi there! Thank you for your feedback. We would love to hear more about your concerns so that we can address them. Please reach out to us via our support email so that we may do so.

Mar. 11th, 2020

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Diane New Port Richey, FL

No results. No response now that they've got my money. Just very disappointed so far.

6 years ago

Reply from byte

Hi Diane, thank you for your feedback! We would love to hear more and get you set up with additional aligners as needed. Did you know that we have a byte for life guarantee? This will ensure if you're not 100% pleased with your results that we'll work to get you to the desired results. Send us a message via our support email. We've got you covered!

Mar. 11th, 2020

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Kelsie DeFrancia Brooklyn, NY

They sell a decent product, but if any issues come up along the way, you’re on your own. Not what you want from a dental/healthcare company.

4 years ago

Reply from byte

Kelsie, thank you for your feedback. We hear your concerns, and we would like to provide some insight into our process. Here at Byte, we're proud to offer a remote clear aligner experience. As your Byte treatment is more independently guided than traditional orthodontics, there's more freedom to monitor your own treatment while still following the guidelines provided by the Byte team. This said we do need to have check-in policies in place to ensure that our customers achieve their treatment goals. Without the opportunity to evaluate your treatment needs chairside, we require photos to review your progress. Photos allow us to determine whether the aligners are fitting well and whether the teeth are moving according to plan. They also help us to identify any areas of concern that might impact treatment down the line. We want to address your concerns and do what we can to help. For immediate assistance you can reach our team at 877-298-3669 or send us a DM to any of our social platforms!

Apr. 12th, 2022

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Zainab Rochester, NY

It has been a great experience with byte. Great customer service!

4 years ago

Reply from byte

Hey Zainab! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Apr. 12th, 2022

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Jesse McCarty Sr Laramie, WY

Responsive, respectful, comforting. Would recommend to friends and family.

4 years ago

Reply from byte

Jesse, thank you for this review- We appreciate you!

Apr. 1st, 2022

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Eunice Ng Hoboken, NJ

They went above and beyond to provide the best experience for me!!!

4 years ago

Reply from byte

Hi Eunice! We are so excited to hear this, thank you for writing in and sharing! Please do not hesitate to reach out if you ever have any questions!

Mar. 18th, 2022

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Naja W Napa, CA

Byte has extremely great customer service and plenty of payment options to make

4 years ago

Reply from byte

This is what we love to hear, our Customer Care Team are here to assist all of our customers every day from 8 am- 6 pm MST at (877) 298- 3669

Feb. 15th, 2022

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Jen Mowdy Jonesborough, TN

Great product and top notch customer service. Definitely recommend!

4 years ago

Reply from byte

Thank you! Have you heard about our referral program yet? Head over to the bottom of our website to see how you can get $100 for referring your friends and family!

Jan. 26th, 2022

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Holly Robinson Minneapolis, MN

I LOVED using Byte to fix my smile!! The customer service team is unbeatable!!

4 years ago

Reply from byte

Thank you, Holly! We are so thrilled for you!

Jan. 10th, 2022

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Jas Ghotra Rancho Palos Verdes, CA

The process is very simple and easy. My smile has never been this great before.

4 years ago Edited January 7, 2022

Reply from byte

So many reasons to smile big! Love hearing about this :D

Jan. 7th, 2022

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miriam Gonzalez Des Moines, IA

I love this company great customer service and amazing results on my teeth!!!

4 years ago

Reply from byte

Time to smile even bigger, we are here every step of the way

Jan. 6th, 2022

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Danny A Hollywood, FL

The alingers really work with great customer service & easy to talk to agents.

4 years ago Edited January 6, 2022

Reply from byte

That is what we love to hear :)

Jan. 6th, 2022

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Jasmin Washington, DC

Love Byte! They are so easy and convenient! So happy with my smile!

4 years ago

Reply from byte

Smile big and keep sharing the goodness!

Jan. 3rd, 2022

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Tendai Mpezeni Bismarck, ND

I am so glad I chose Byte! I'm on week 10 and i've been loving my smile so far.

4 years ago

Reply from byte

We are so happy for you and are thrilled to hear you are loving your smile! Thanks for writing in :)

Dec. 29th, 2021

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Jaylen Williams Newnan, GA

My teeth look a lot better, and the process isn’t even done

4 years ago

Reply from byte

Jaylen, we are so happy to hear! Our customer care team is always standing by and available for any questions you may have!

Dec. 23rd, 2021

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Lauren Finn

They had great customer service and my smile turned out great. Very happy!

4 years ago

Reply from byte

We are thrilled to hear you are loving your smile! Thank you for the great review, Lauren😁

Dec. 14th, 2021

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Ally Jardneaux Buffalo, TX

Byte is great! No discomfort and results in less than a month

4 years ago Edited November 15, 2021

Reply from byte

Nothing we love more than hearing about our customer's progress! It just keeps getting better and better 😎

Nov. 15th, 2021

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Angela Estro Wantagh, NY

The process is good and your teeth will straighten but it Takes longer than expected

4 years ago

Reply from byte

Hi there. Thanks for writing in and sharing. At Byte, customer dental health and safety are our number one priorities. As you go through treatment making adjustments may be necessary as some teeth can be a little stubborn and need more time to fully move into place. We are so happy to hear you've had a good Byte process. Please don't hesitate to reach out with any questions :)

Nov. 10th, 2021

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Anabel Perez Queens, NY

Very effective and their customer care is on point. Highly recommend!

4 years ago

Reply from byte

We are so happy to hear that our team has been able to help and support you throughout your journey! We are here for you any time you have questions. Now let's get you to your dream smile!

Nov. 3rd, 2021

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Maria De Jesus Moreno Hialeah, FL

Amazing customer service, friendliness and make you feel like family!

5 years ago

Reply from byte

Hi Maria! Thank you so much for the incredible review. We're so happy to be a part of this journey with you and are lucky to have you in our Byte family :)

Sep. 23rd, 2021

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Brittany Gunter Prattville, AL

Byte is amazing. They have the best customer service and products.

5 years ago

Reply from byte

YOU are amazing. Thank you for your review!

Sep. 22nd, 2021

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Dana Spangler Crawfordsville, IN

I am happy with customer service and time frame for my smile!

5 years ago

Reply from byte

Love to hear it! Thank you for sharing!

Aug. 17th, 2021

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CYNTHIA WOOD Pasadena, MD

EASY to do! They give you step-by-step ! Loved the Hyperbyte!

5 years ago Edited September 14, 2021

Reply from byte

At Byte, we want to make sure that you feel supported from the day you order your impression kit until you get your retainers. Our team is here to make sure the process is as effortless as possible and that you feel comfortable through every step. If you ever have any questions, just send us an email to support@byteme.com and a member of our team will be ready to assist you!

Aug. 10th, 2021

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Louise Obletz Silver Spring, MD

I am using the at night aligners and I am already seeing results 5 weeks in.

5 years ago

Reply from byte

We are so excited to hear you are already seeing results. We can't wait to see your new smile. Thank you for the review, Louise.

Aug. 4th, 2021

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Colt Sane Munich, BY

Best help ive gotten nice people to talk to when you need help with anything!

5 years ago Edited September 14, 2021

Reply from byte

Our customer care team is here for you every step of the way. We are dedicated to making your Byte journey as easy and seamless as possible. If you ever have any questions or concerns just let us know, we've got your back :)

Aug. 9th, 2021

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Bankheadv Birmingham, AL

It has been such a smooth process and great overall experience

5 years ago

Reply from byte

Love to hear this! Thank you for sharing :)

Jul. 29th, 2021

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kelly flick

Working just like shown on the treatment plan per week

5 years ago Edited September 14, 2021

Reply from byte

Thanks for the great review Kelly! :)

Jul. 28th, 2021

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Heather Davis Jacksonville, FL

Easy to get started and use. Much more cost effective that other programs.

5 years ago

Reply from byte

Thanks for choosing Byte to get you to your dream smile!

Jul. 20th, 2021

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Samantha Garufi Poughkeepsie, NY

Customer service is pretty good, I’m on week 6 and I haven’t noticed any difference with my teeth so I can’t say how well this actually works

5 years ago

Reply from byte

Hi Samantha, if you have not seen progress, let's get you connected with our team to see what we can do. Send us an email at support@byteme.com and let's get you taken care of:)

Jul. 20th, 2021

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Maria G. Hernandez Oswego, IL

Instructions are easy to follow and results are noticeable in the first month!

5 years ago

Reply from byte

We love to hear it! Thank you for your review, Maria!

Jul. 14th, 2021

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Sabrina Genell

Very easy process thus far and I’m loving the results already!

5 years ago

Reply from byte

Thank you so much for taking the time to share this with us, Sabrina! We are so excited for you :)

Jul. 14th, 2021

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Cheyenne Hofer Great Falls, MT

I think Byte is a great company! Answers questions promptly and professionally!

5 years ago

Reply from byte

Thank you for the great review, Cheyenne! We are happy to hear about your awesome experience. We are excited to be on this journey with you, and we can't wait to see your new smile!

Jul. 14th, 2021

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shirley tillman Festus, MO

Fast, friendly, easy. They are easy to use and are not painful

5 years ago

Reply from byte

We appreciate the review, Shirley. We're happy to hear about your experience so far- we can't wait to see those results!

Jul. 13th, 2021