Name: byte
Rating: 4.5

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Abbie Harper Griffin, GA

you have too much free will with retainers unlike braces

4 years ago

Reply from byte

Hi there, thank you for your review. We are here for you if you have any questions or concerns. We want to help! Send us an email at support@byteme.com or give us a call at 877-298-3669:)

Nov. 3rd, 2021

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Sam Graford, TX

I feel like it hasn't fixed my teeth there not much of a difference

4 years ago

Reply from byte

Let's get you in contact with our team to assist you with this. Give us a call at 877-298-3669 or send an email over to support@byteme.com and we'll get you taken care of :)

Nov. 3rd, 2021

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debra martinez Peabody, MA

Tops to not fit. I cannot get them on past week three

4 years ago

Reply from byte

Hey there! If your aligners are not fitting we want our customer care team to look into this right away. Please give us a call at 877-298-3669 or send us an email at support@byteme.com and a Byte team member will help get you set up with the best next steps towards your dream smile :)

Oct. 30th, 2021

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Michael Ayers Fair Oaks, CA

My teeth are not moving they're just jamming up against each other

4 years ago

Reply from byte

Hi there. We want to make sure you are seeing results you love. If you don't feel like your teeth are shifting as they should be, our customer care team is here for you. Send us an email to support@byteme.com and they'll be able to review your progress and get you on track towards your dream smile!

Oct. 30th, 2021

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claudia Denver, CO

Slow response times and was not sent my full treatment (missing set) and won't send it.

4 years ago

Reply from byte

Hey Claudia. We want to look into this further and make sure all your questions and concerns are being taken care of. Please give us a call at 877-298-3669 for the quickest assistance and our customer care team will take care of you.

Oct. 26th, 2021

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Angela Perryopolis, PA

The time is takes for a reply is way too long.

4 years ago

Reply from byte

Hi Angela! We want to make sure you feel supported through every step of your Byte journey. Rest assured our team is working hard to connect with our customers as soon as possible. For the quickest assistance, you can always give our team a call at 877-298-3669 during normal business hours, MST. We're standing by to support you!

Oct. 26th, 2021

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Pia Eglin AFB, FL

Response time is very very slow and I've been on the same tray for months…

4 years ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Nov. 2nd, 2021

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Sarah Gainesville, FL

The process didn't work for my problem tooth and it was a complete waste of money.

4 years ago

Reply from byte

Hi Sarah- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Nov. 3rd, 2021

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Tara Yonkers, NY

The time for them to respond to concerns is a bit delayed.

4 years ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Nov. 3rd, 2021

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RaeGina Covington Chicago, IL

Would like more consistent interaction with company

4 years ago

Reply from byte

Hi there. Thank you so much for writing in and sharing your feedback. We are always looking for ways we can improve the customer experience, so we really appreciate it! Any time you have a question, concern, or just want someone to hype up your new smile, our team is here for you. Give us a call or shoot us an email and we'll make sure you are taken care of!

Oct. 30th, 2021

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Sean Boland Clarks Summit, PA

Have not received a visual profile of my teeth

4 years ago

Reply from byte

Hi there. Our team is here to help every step of the way. If you have any questions or concerns please give us a call at 877-298-3669 or send us an email at support@byteme.com and a member of our customer care team will be ready to further assist :)

Oct. 30th, 2021

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Katherine Blaukopf New York, NY

I'm 3/4 done and see minimal improvement

4 years ago

Reply from byte

Hi Katherine. With every smile being completely unique, results will show at different times for everyone. If you are not completely loving your smile by the time your treatment is concluded, send an email to support@byteme.com and our customer care team will take care of you and make sure you get the smile of your dreams :)

Oct. 30th, 2021

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Jessica Mehalich Canonsburg, PA

Lack of follow thru after receiving product but was hounded to buy.

4 years ago

Reply from byte

Hey there, Jessica. Throughout the Byte journey, we want all our customers to feel supported and we apologize if you have not felt this. Please give us a call or send us an email and our customer care team will be able to answer any questions you have or address and concerns.

Oct. 30th, 2021

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Vivek Tempe, AZ

I'm on my 3rd braces and not sure if I'm seen any results

4 years ago

Reply from byte

Hi there, while changes will be gradual with Byte aligners, our Customer Care team is here to check in on every customer's progress. To connect with our team, simply email support@byteme.com or give us a call at 877-298-3669:)

Nov. 3rd, 2021

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ADELINE Seattle, WA

Good process, CX but aligner does not really work

4 years ago

Reply from byte

Hi there. Thank you so much for writing in and sharing a little about your Byte journey so far. We want to make sure everything is tracking properly as customer dental health and safety are our number one priorities. If you feel like your aligners aren't working, please reach out to our customer care team at support@byteme.com and they will make sure you are being taken care of!

Oct. 27th, 2021

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Cheryl' Saint Paul, MN

Average in customer service not much at all for follow ups

4 years ago

Reply from byte

Hi there. Thanks for writing in. We are always looking for ways to improve the customer experience so we appreciate the feedback. Throughout your Byte journey, our team periodically sends check-in emails to make sure you're on the right track! If you haven't been receiving these emails we want to look into this. Send us an email at support@byteme.com and a Byte team member will take care of you and answer any questions or concerns you have!

Oct. 27th, 2021

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Nicole Anderson Seattle, WA

Helpful support team but aligners needed alterations

4 years ago

Reply from byte

Hi Nicole, thank you for your review. As Byte is a remote aligner business, mild alterations may be needed in order for the aligners to best fit and get each customer to their results. No worries - our team is here to help and make sure the aligners are working and achieving that new smile. If you have any questions, please don't hesitate to reach out!

Nov. 2nd, 2021

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Nydia Gonzalez Elmwood Park, IL

My hyperbyte stopped working and I'm only on the week 5.

5 years ago

Reply from byte

Hi Nydia, let's get you taken care of. Give us a call at 877-298-3669 or shoot us an email at support@byteme.com and our team would love to help!

Oct. 19th, 2021

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Diana Fullerton, CA

On Week 7 and do not see any noticeable changes

5 years ago

Reply from byte

Hi Diana, while changes will be gradual with Byte aligners, our Customer Care team is here to check in on every customer's progress. To connect with our team, simply email support@byteme.com or give us a call at 877-298-3669:)

Oct. 19th, 2021

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Trace Natchitoches, LA

I barley see any change. I thought it would work better then what it's doing.

5 years ago

Reply from byte

Hi there, while changes will be gradual with Byte aligners, our Customer Care team is here to check in on every customer's progress. To connect with our team, simply email support@byteme.com or give us a call at 877-298-3669:)

Oct. 19th, 2021

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Nikkibell Los Angeles, CA

I paid for 5-6 month and got 2 months worth of retainers and don't feel the job is complete

5 years ago

Reply from byte

Hi there, for those treatment plans that are longer than 15 weeks, we only send the first 15 weeks at a time to ensure our customers are progressing well before sending out the rest of the treatment. If you have any questions or concerns, we want to help! Send us an email at support@byteme.com or give us a call at 877-298-3669:)

Oct. 19th, 2021

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Cindy Huron, OH

After 13 weeks still not seeing results anticipated

5 years ago

Reply from byte

Hi Cindy, it is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Oct. 19th, 2021

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Christina Corcoran Lake Forest, IL

Had some fitting issues in the beginning

5 years ago

Reply from byte

Hi Christina, for fit issues, our Care team is here to help! Send us an email at support@byteme.com and we'll get you taken care of:)

Oct. 19th, 2021

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Christine Marshfield, MA

I'm not seeing changes and I uploaded all my phones and haven't heard back

5 years ago

Reply from byte

Thank you for your feedback, Christine! We know that it may be difficult to see the movement of your teeth, especially on a day-to-day basis. The changes will be somewhat gradual. We always recommend taking regular progress pictures for yourself - that way you can see how you've progressed since the beginning. We would love for our team to review your current progress. Please give us a call at 877-298-3669 for immediate assistance. You can also email our team at support@byteme.com. We are standing by for support!

Oct. 12th, 2021

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Jen Knuppel Le Claire, IA

The bottom retainers have never fit. I've contacted multiple times and no response, been 3 weeks

5 years ago

Reply from byte

Thank you for your feedback, Jen. We want to make sure that we can address your concerns as soon as possible. Please give our team a call at 877-298-3669. Our team is standing by for support Monday through Sunday from 8:00 AM to 6:00 PM MST.

Oct. 15th, 2021

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Kiara Mills Albany, NY

Don't like it don't like it don't like it don't like it don't like it don't like it don't like it

5 years ago

Reply from byte

We would be happy to address any concerns you have. You can reach our team at support@byteme.com or give us a call at 877-298-3669. We are standing by for support!

Oct. 15th, 2021

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Kristen Chesley Buckeye, AZ

It have been difficult to get ahold customer service.

5 years ago

Reply from byte

Hi Kristen, thank you for your feedback. We understand the importance of our customers getting the support they need. Due to a higher volume, our response time has been less than ideal. We appreciate your patience, and we apologize for the delay. We want to make sure you are getting the help you need. For immediate assistance, you can reach our team at 877-298-3669. We are standing by for support!

Oct. 12th, 2021

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Carolyn Graham Discovery Bay, CA

The top aligners don't fit. I'm asking for my money back. I'm terribly disappointed.

5 years ago

Reply from byte

Thank you for your review, Carolyn. We understand your frustrations and we want to do what we can to help. If a customer is experiencing any fit concerns our team is happy to help evaluate the fit and determine the best next steps in their smile journey. We are committed to getting the results we promised. We are standing by for support, please send us an email with photos to support@byteme.com or you can give us a call at 877-298-3669.

Oct. 14th, 2021

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Barbara H Naser Natick, MA

easy to use but my teeth have not moved at all

5 years ago

Reply from byte

Thank you for the review, Barbara. We know that it may be difficult to see the movement of your teeth, especially on a day-to-day basis. The changes will be somewhat gradual. We always recommend taking regular progress pictures for yourself - that way you can see how you've progressed since the beginning. Our team is always happy to review any current progress. Please give us a call at 877-298-3669 for immediate assistance. You can also email our team at support@byteme.com. We are standing by for support!

Oct. 13th, 2021

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Sara Hubbard Corbin, KY

I love my aligners but customer service is the worst I've ever experienced.

5 years ago

Reply from byte

Sara, we appreciate your feedback. We are glad that you love the aligners. We know how important it is to have the support needed. We are sorry to hear that your experience has been less than amazing. We would like to hear your feedback regarding your customer support experience and do what we can to help. We are always looking for ways to improve our customer's journey. You can reach us at 877-298-3669.

Oct. 13th, 2021

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Michelle Noggle Perrysville, IN

The aligners are uncomfortable and I don't see much change taking place.

5 years ago

Reply from byte

Our Customer Care team is here for each customer to check on progress, the fit of the aligners, and any other questions that are brought up. To connect with our team, email us at support@byteme.com or give us a call at 877-298-3669 :)

Oct. 20th, 2021

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david Cox Nantucket, MA

Only had one tooth out of place an now have 2 teeth out of place. Zero improvement

5 years ago

Reply from byte

Hi there, if at any time you have concerns, we want to help! Please give us a call at 877-298-3669 or send us an email at support@byteme.com. :)

Sep. 28th, 2021

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Andrea Houston, TX

My teeth are not as straight as projected

5 years ago

Reply from byte

Let's take a look into this. Please send us an email at support@byteme.com or give us a call at 877-298-3669 and we'd be happy to help!

Sep. 28th, 2021

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TERRENCE SMITH Newark, NJ

Didn't like the way my daughter's teeth were when finished

5 years ago

Reply from byte

Hi there, if at any time you have concerns, we want to help! Please give us a call at 877-298-3669 or send us an email at support@byteme.com. :)

Sep. 29th, 2021

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Esther Park San Francisco, CA

Inconsistent customer experience via emails

5 years ago

Reply from byte

Hi there, if at any time you have concerns, we want to help! Please give us a call at 877-298-3669 or send us an email at support@byteme.com. :)

Oct. 19th, 2021

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Carinne M Woodland Hills, CA

Lag time of responsiveness from doctors and customer service

5 years ago

Reply from byte

Hi there. Thanks for writing in. Throughout every step of treatment, we want to make sure you feel supported. Our team is currently experiencing a higher than normal volume, but we want to assure you we are staffing up to cut our response time back down and make sure our customers get taken care of as soon as possible. We understand how important communication is during this at-home treatment process and we are here for you every step of the way. For the quickest assistance, you can always give our team a call at 877-298-3669 during normal business hours, MST Monday-Sunday.

Sep. 21st, 2021

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Joyce Holbert Toledo, OH

I don't see much change in the two teeth that I wanted straighten.

5 years ago

Reply from byte

Hi Joyce. If you are not absolutely loving your new smile we want to look into it and see what else we can do for you. Our number one priority is to get you the smile of your dreams and we will do all we can to make that happen. Give us a call at 877-298-3669 or send us an email at support@byteme.com and a Byte team member will take care of you.

Sep. 21st, 2021

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Joseph Alvarez Los Angeles, CA

I am 11 weeks in and I don't see anything just yet...

5 years ago

Reply from byte

Hi Joseph. Thanks so much for reaching out and sharing about your experience so far. If you are not seeing results yet, we want to look into this. Our team is here to support you every step of the way towards your dream smile. Please give us a call at 877-298-3669 during normal business hours, MST so a Byte team member can further assist and get you back on track!

Sep. 21st, 2021

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Ashley Peck Benton, KY

No seeing any progress and I’m on week 7

5 years ago

Reply from byte

Hi Ashley, thank you for your feedback. We can understand your frustrations. Because every treatment plan is different everyone will begin to see progress at different points in treatment. Our Customer Care team is always happy to check on your current progress and determine the next best steps. Send a photo to our Customer care team at support@byteme.com or give them a call at 877-298-3669. We are standing by for support!

Sep. 14th, 2021

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Carolyn Rhodes

The bottoms don't fit and the tops hurt bad

5 years ago Edited September 14, 2021

Reply from byte

The first few weeks of treatment can definitely be an adjustment. Orthodontic treatment requires significant shifting of teeth, it's going to take some time to get used to the aligners. That's okay! Every person's comfort level is different, and we're always here to make sure you're provided with the best care possible. The HyperByte is a great way to help ease any discomfort you are feeling. You can also use your preferred method of pain relief. If it is still too painful we would want our Customer Care team to review the fit of the aligners. We are standing by for support, send us an email at support@byteme.com or give us a call at 877-298-3669.

Sep. 16th, 2021

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Katie Jersey City, NJ

They are not working. I’m on week 9 and have not seen any difference.

5 years ago

Reply from byte

We appreciate the feedback, Katie. Every treatment plan is different and everyone sees progress at different times. We do recommend taking weekly pictures to see the changes! Our team is also always happy to check your progress and make sure your smile is on the right track. We are standing by for support!

Sep. 16th, 2021

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Amber Walter Brooklyn, NY

The aligners get loose the longer I wear them

5 years ago

Reply from byte

Hi Amber. We would love to have our customer care team check the fit of your aligners and make sure everything is progressing properly. Please send us an email to support@byteme.com or give us a call during normal business hours Monday-Sunday at 877-298-3669 and let's make sure you're being taken care of!

Sep. 20th, 2021

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Caroline Conyers, GA

I am missing 4 of the last weeks of trays and I cannot get a response from customer service.

5 years ago

Reply from byte

Caroline- we want to look into this and support you as soon as possible! Feel free to reach out to us via Facebook DM, support@byteme.com, or give us a call at 877-298-3669 for the quickest assistance.

Sep. 10th, 2021

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Elise Quinn Whittier, CA

Horrible customer service. Emails take at least one week to respond.

5 years ago

Reply from byte

Hi Elise- thank you for taking the time to share this feedback with our team. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. For this reason, we are also available for a phone call Monday-Sunday during normal business hours MST and via Facebook message. We want to have every customer supported so do not hesitate to reach out!

Sep. 10th, 2021

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Ryan Sonoma, CA

Had to redo impression kit early on as week 6 for was off.

5 years ago

Reply from byte

Hi Ryan- we understand that any extension to treatment can be frustrating but our team is here to support every customer and ensure that they get to their final results in the quickest and safest way possible. If you have any questions about this, do not hesitate to reach out, we got you!

Sep. 10th, 2021

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Eleni Negron Austin, TX

The pain was unbearable and caused profuse bleeding every time I attempted to wear them

5 years ago

Reply from byte

Hi Eleni- thanks for taking the time to share this feedback with our team. The dental health and safety of all of our customers is #1, which is where our Pro-Care team comes in. This team can check on any and all concerns you may have, and we want to ensure all of our customers are connected to them right away if they do have these concerns. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist.

Sep. 10th, 2021

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Karen Saint Petersburg, FL

Not satisfied with the product. Portrayed to be much more comfortable than it really is.

5 years ago

Reply from byte

Hi Karen- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile in a comfortable and safe way, which is where our Pro-Care team comes in. This team can check on these concerns. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 10th, 2021

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Leesa Kelly Oak Hall, VA

I am not happy with my treatment results. Seems like a big waste of money to me.

5 years ago

Reply from byte

Hi Leesa- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. Every treatment does come with our aligner guarantee. This means that prior to accepting your final smile, we do cover any aligners needed to get our customers a smile they are 100% happy with. If you have any questions about this you can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 10th, 2021

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Lela C Rowe Stockbridge, GA

I don't get the support that I need. I am not satisfied with the end result

5 years ago

Reply from byte

Let's get you the support you need! Our team is available to support via email at support@byteme.com, for a phone call at 877-298-3669, or via Facebook DM. Our team is always here to support our customers :)

Sep. 10th, 2021

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Louann Mueller Saint Charles, IL

Can never talk to a person. They send email saying they'll call but no call

5 years ago

Reply from byte

Hi Louann- thank you for this feedback. If you would like to speak to a member of our team over the phone, we got you! You can reach us by phone call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Sep. 10th, 2021