Name: byte
Rating: 4.5

star star star star star

Haley S Rogers-Marshall Orlando, FL

This is a great teeth straightening program! White glove service at can affordable price! Loving my results so far.

5 years ago

Reply from byte

That's what Byte is all about! Thank you for sharing :D

Oct. 19th, 2021

star star star star star_border

Mariah Dirks Wilmington, NC

Happy overall, slow response times from customer service about retainers but nothing too serious. Good value compared to other aligners!

5 years ago

Reply from byte

Thank you so much for sharing!

Oct. 20th, 2021

star star star star star_border

Megan Clem Chicago, IL

I am so happy that I decided to go with byte. The hyperbyte technology eliminated all of the discomfort associated with braces.

5 years ago

Reply from byte

The HyperByte is a game changer! Thank you for your great review:)

Oct. 20th, 2021

star star star star star_border

Reese Ward Oceanside, CA

Overall, my experience has been great. Responsive customer service, quick treatment, and my aligners arrived faster than I anticipated.

5 years ago

Reply from byte

This is so great to hear, Reese! Thank you:)

Oct. 14th, 2021

star star star star star

Riley Jouppi Pittsburgh, PA

It has been a longer journey than expected to get my straighter smile, but Byte’s customer service is pretty great.

5 years ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Oct. 13th, 2021

star star star star star

Bodnar Bills Spotswood, NJ

The customer service is great. The instructions are easy to follow and my smile is looking better already

5 years ago

Reply from byte

Thank you, Bodnar! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way😊

Oct. 4th, 2021

star star star star star

Shawn S Dallas, TX

Byte has really improved my smile. It closed up my front gap, and has also whitened my teeth. Great experience!!

5 years ago

Reply from byte

Woohoo! We are happy to hear you are enjoying your progress, and we can't wait to see the final results. Thank you for sharing your great experience, Shawn.

Oct. 4th, 2021

star star star star star

Lindsay Fisher New Cumberland, PA

I am so happy with my teeth now! Byte truly got my smile back to where it was after braces, and in such a short time.

5 years ago

Reply from byte

Thank you! We are so happy to hear this. Now go show off that smile!

Sep. 28th, 2021

star star star star_border star_border

Brooke West Yarmouth, MA

I'm on my third set of aligners. My teeth aren't shifting and it has been a long process but Byte customer service has been great at getting my what I need.

5 years ago

Reply from byte

Hi Brooke! Thanks so much for writing in and sharing about your Byte experience. During all orthodontic treatment, it is common to have to make adjustments as some teeth can be a little more stubborn than others and need more time than originally anticipated to fully move into place. However, our team is here to work with you and make sure you get your dream smile. We are happy to hear our customer care team has been able to support you through this process. If you ever have any questions, we're here for you. Just give us a call at 877-298-3669 or shoot us an email at support@bytem.com and we'll get you taken care of!

Sep. 20th, 2021

star star star star star

Kirsten Hale Lansdale, PA

The team is so helpful in answering any and all question me. They are great all around and are always available.

5 years ago

Reply from byte

Our care team does just that - we CARE! We are so happy to hear about your positive experience so far. Thank you!

Sep. 22nd, 2021

star star star star star

Julie Zimmerman Johnstown, PA

Customer service is great! They answered all of my questions and now I am on my way to loving my smile even more!

5 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Sep. 1st, 2021

star star star star star

Elisabeth McClaskey Columbus, OH

Byte was easy and painless to use! I have lived the results so far. And customer service was great to work with!

5 years ago

Reply from byte

We appreciate this feedback! Keep on smiling:)

Sep. 1st, 2021

star star star star star

Shanee Abbott Burlington, NJ

Couldn't be happier 😊 It's been about 9 weeks and I love seeing the progress so far. The support team is awesome!!

5 years ago

Reply from byte

YAY!! This makes us so happy to hear. We love that you are already seeing noticeable changes and that our team has been able to provide you with such a positive experience so far :)

Aug. 12th, 2021

star star star star star

Rebekah Lynx Boston, MA

Excellent customer service, easy to work with, 100% satisfaction is something they follow through with.

5 years ago

Reply from byte

Hi Rebekah! Thanks so much for writing in and sharing about your Byte experience so far! We are so excited about your smile journey. Happy to have you in the Byte family :)

Aug. 9th, 2021

star star star star star

Stan R Slaughter Jr Detroit, MI

My experience with Byte is fantastic so far as everything is going according to my treatment plan!!!

5 years ago

Reply from byte

YAY, this makes us so happy to hear. Please feel free to send us an email or give us a call if you have any questions :)

Aug. 9th, 2021

star star star star star

Derek Sherrange Canton, NY

I liked how responsive the reps were and I liked that I did not need to go into an office for visits.

5 years ago

Reply from byte

We are always here to provide a service that works well with your lifestyle and to answer any questions you have throughout treatment. Thanks so much for the awesome review :)

Aug. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jenna fortino Marlton, NJ

My teeth are going back to being horrible even though I've done everything eight

4 years ago

Reply from byte

Hello Jenna! At Byte we are committed to getting every customer to the smile we promised. When we receive a customer's impressions our dental team does it's best to create a custom treatment plan with a projected end date. Because every person's anatomy is different sometimes teeth are a bit more stubborn than anticipated and we may have to slow treatment down a bit or make adjustments. We are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines. We want to do what we can to help & take a deeper look into this. Please reach us at 877-298-3669 or send us a DM on Facebook. We are standing by for support!

Apr. 1st, 2022

check_circle

Verified Customer

star star star star_border star_border

Santos Aviles Somerset, NJ

First set barely fit to move on to next set

4 years ago

Reply from byte

Santos, thank you for reaching out- We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook

Mar. 23rd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Crystal Smith Wolcott, NY

My teeth are still not straight, been messaging and haven't heard anything

4 years ago

Reply from byte

Crystal, thank you for reaching out- We would like to look into this further. Due to customer privacy laws, we are limited in what we can say on public platforms. Please message us over Facebook or Instagram, we are more than happy to help!

Mar. 24th, 2022

check_circle

Verified Customer

star star star star_border star_border

Gaynor Le Claire, IA

I had a fit issue and it took a long time to resolve

4 years ago

Reply from byte

Gaynor, we highly appreciate your feedback and want to reassure you that we are constantly looking for ways to improve and take these things very seriously. If you happen to have any other concerns or additional questions please do not hesitate to reach out via our social platforms such as Instagram and Facebook DMs- We are standing by for support!

Mar. 23rd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Tara Jamestown, RI

Constant contact and support that disappears as soon as you commit.

4 years ago

Reply from byte

Hi Tara. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Sarah Warden Colorado Springs, CO

I did not get the results I was expecting

4 years ago

Reply from byte

Hi Sarah, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Charlet Duboc Los Angeles, CA

all i wanted was for my front tooth to move a couple of milimeters and it hasnt changed at all.

4 years ago

Reply from byte

Hi Charlet, our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

check_circle

Verified Customer

star star star star_border star_border

Lori Buffalo Lake, MN

My teeth did not get completely straight

4 years ago

Reply from byte

Hi Lori, sometimes teeth are more stubborn than we expected and take longer to move. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 18th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Michelle Thompson Alameda, CA

My teeth never got fully straightened and I never got contacted regarding the final retainer

4 years ago

Reply from byte

Hi Michelle, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Shannon Broussard, LA

Still have spaces...wasn't satisfied. Never ised my insurance

4 years ago

Reply from byte

Hi Shannon, We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Rachel Layton Orange, CA

its not working for me. it hurts my teeth and dont see any result

4 years ago

Reply from byte

Hello Rachel, If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

check_circle

Verified Customer

star star star star_border star_border

Kathleen M Story Ceres, CA

It only straightened bottom a little, did it twice

4 years ago

Reply from byte

Hello Kathleen, We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Suzzana Wells Vancouver, WA

Terrible customer service. Only contact you when you're waiting for aligners

4 years ago

Reply from byte

Hi Suzzana. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 31st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Kim Klir Atlanta, GA

Over promise under deliver, almost a year later and very little improvement w no will plan

4 years ago

Reply from byte

Hi Kim, We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Aleyda Sotelo Tacoma, WA

Honestly I got got discouraged after having to start treat all over again

4 years ago

Reply from byte

Hi Aleyda, we want to make sure each customer is getting their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Sonya Heddle Ogden, UT

I am a year into a 5 month treatment and not close to being done

4 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 17th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Babette Deering Red Bank, NJ

Your team was very available before they received my payment

4 years ago

Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jane Elizabeth Yi Mill Valley, CA

the aligners are not working effectively

4 years ago

Reply from byte

Hi Jane, we want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 18th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Sylvia Laredo, TX

My last set of aligners do not fit and I've been back and forth for months now

4 years ago

Reply from byte

Hi Silvia, we want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 18th, 2022

check_circle

Verified Customer

star star star star_border star_border

Christina Wilmington, NC

Time isn't accurate, I wore them as directed

4 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 14th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Marta Alexandria, VA

Ineffective; material is useless, as teeth can bend the retainers and set you back weeks

4 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 14th, 2022

check_circle

Verified Customer

star star star star_border star_border

Tina Angelo Myrtle Beach, SC

Never got my reward for referring a friend

4 years ago

Reply from byte

Hi Tina, we would like to look into this and provide the best solution. Since we are limited in how much we can share over public platforms- please send us a DM over Facebook or Instagram.

Mar. 11th, 2022

check_circle

Verified Customer

star star star star_border star_border

JeLaune Strong Lawrenceville, GA

Customer service is lacking quality service.

4 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience, so we appreciate you leaving this feedback. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 14th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Brooke Redburn Nevada, MO

I have had issues with my aligners not fitting and they never fixed it. I want my money back

4 years ago

Reply from byte

Hi there, we want to look into this as soon as possible. Please send us a message via Facebook or call us at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Janelle Heuton Blair, NE

Support is not responsive, product does not work as advertised, care is not personalized

4 years ago

Reply from byte

Hi Janelle, this is something we want to look into, as we are always working on improving our processes and communication. We are dedicated to getting each customer to their new smile! Please reach out at 877-298-3669.

Mar. 11th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jordan Edmond, OK

Customer service has been terrible and inconsistent

4 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 7th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Dani A Anderson Denver, IA

My aligners don't fit in my mouth and my lower teeth haven't moved

4 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 7th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Shawntay Austin, TX

They make me gag and hard to wear i let them know and nothing has been done or offered

4 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Dan Lafayette, CO

Poor customer service, treatment had already been four times longer than the original plan

4 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

CW San Francisco, CA

Terrible for your teeth, moved my teeth the wrong way now have to get real braces.

4 years ago

Reply from byte

Byte is fit for mild to moderate cases and is not for everyone. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 11th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jack kim Auburn, WA

Product seems to work but lacks customer service

4 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 7th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jacqueline Nall Folsom, CA

Complete rip-off of time and money!! Did not work and terrible response and customer service!

4 years ago

Reply from byte

We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

JONATHAN MEDINA Riverside, CA

Haven't received my last set of aligners please give me a call to have this issue addressed

4 years ago

Reply from byte

Hi Jonathan, our team is here to help each customer reach their dream smile. In order to reach our team for support with any questions or concerns, give us a call at 877-298-3669 or send us an email at support@byteme.com :)

Dec. 7th, 2021

check_circle

Verified Customer

star star star star_border star_border

Annie Hamilton Brandenburg, KY

I still have some teeth that didn't perfectly straighten

4 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Please be sure to reach out to our team via email at support@byteme.com or by phone (877) 298- 3669 regarding any concerns, we are happy to assist :)

Nov. 18th, 2021