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Author: Kaitlyn Short

LAST UPDATED: January 18th, 2023

byte® is an invisible braces company that allows consumers who need minimal to moderate dental alignment to receive treatment without ever having to visit a dentist or orthodontist. In December of 2020, byte was acquired by Dentsply Sirona, one of the largest dental equipment providers in the industry. 

byte's Smile Science technology was created by world-renowned celebrity cosmetic dentist, Dr. Jon Marashi, and designs a personalized smile, unique to you. The proprietary byte Aligner System also includes HyperByte™, which cuts treatment time in half and reduces any discomfort that can be associated with tooth movement during orthodontic treatment.

The majority of byte reviews reveal happy customers who have nothing but praise for the company and byte aligners. Customers were not only pleased with the treatment time, low cost, and straightforward process, but they also highly praised byte's customer service team. Many customers felt that the customer service representatives were responsive, personable, and knowledgeable. We believe customers can expect a positive experience when working with the byte team and its customer support.

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The Good

  • Positive byte Reviews
  • Simple and Straightforward Treatment Process
  • High Frequency Vibration ($900 Value) Included Free
  • Three-Month Average Treatment
  • Free Retainers, Whitening, and Cleaner
  • Payment Options
  • Byte-at-Night Option

Positive byte Reviews

Of the 3,600+ byte reviews on our site, an overwhelming majority of them are positive. Many customers mention excellent customer service from sales representatives and byte’s orthodontists. Customers also mention that they’re very satisfied with their byte treatment plan and have great results afterwards. 

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Customer Review: Sagar from Seattle, WA

"I had researched about a lot of teeth aligner companies and finally went with Byte because of its most number of positive reviews. And, I'd say that I'm very happy with my choice. I can really see the results. The gaps in my teeth are almost gone. Their team is very responsive and they regularly checked in with me about my progress. I'd surely recommend Byte to anyone."

Simple and Straightforward Treatment Process

byte's invisible aligners are clear plastic devices custom made to fit your teeth. Over time, each clear aligner will gradually shift your teeth, so you have  straighter teeth and a straighter smile. 

Using the at-home impression kit, consumers will use a molding putty and trays to make the impression of their teeth, and then they'll send those teeth impressions back to byte using the supplied free pre-paid shipping box. 

The molds from the impression you send back will generate an interactive 3D model of what your teeth look like, and what they will look like after treatment. Byte will then determine if they're a good candidate for an aligner treatment.

byte’s aligners are designed to help people who need minor to moderate alignments. If you have crooked teeth, crowded teeth, or simply need a minor bite correction, byte is an excellent option to get straight teeth.

If you're not a candidate for byte, the company will refund you the full price of the byte impression kit. 

The molds are used to generate an interactive 3D model of what your teeth look like and what they will look like after treatment. Byte will then determine if you’re a good candidate for clear aligners.

The Byte team will also look at your pictures to decide on a plan that matches your facial structure. Byte evaluates your facial structure to help create your smile plan, using Smile Science. This is a detailed system created by Dr. Marashi who has worked with several well-known Hollywood stars. The Smile Science aims to ensure your smile looks symmetrical in comparison to your face.
You’ll have a chance to review the customized treatment plan and respond with any questions you may have.

byte also guarantees your smile with the Byte for Life guarantee. That means that if your teeth move out of alignment after going through the byte treatment, byte will cover the cost to straighten them, no questions asked.

Not only do other companies charge customers for post treatment retainers to keep their teeth straight, but most companies also lack a lifetime guarantee.

All of byte’s treatment is done without any office visits to a dentist or orthodontist, but customers should still see their dentist regularly to keep up with oral hygiene. 

High Frequency Vibration ($900 Value) Included Free

The HyperByte device is the company's exclusive dental movement acceleration device. High frequency vibrations or (HFV) uses soft micropulses that transmit through the roots of the teeth to the surrounding bone. According to byte, this type of therapy can reduce discomfort and better seat the aligners around the teeth. This will help cause better aligner traction, more accurate teeth movement, and much faster treatment times. 

Research shows that this type of technology has been proven, and used for years by orthodontists selling it to their patients for as much as $900 a piece.  Only byte includes this FDA cleared technology free for its customers.

Three-Month Average Treatment

The clear aligner system is not only less expensive than traditional braces, but is often also faster. Though the duration of treatment will vary case-by-case as the treatment program depends on several factors, including the extent of the individual customer's alignment needs, byte offers one of the quickest teeth straightening programs.

Consumers can also expect a faster treatment time if they're following byte's recommended guidelines: 

  • Wear the byte invisible aligners as much as possible — only taking them out to eat or drink
  • Use the aligners on both the lower and upper teeth
  • Order replacement aligners immediately if one gets lost or damaged
  • Switch aligners every week

Because of the company's HyperByte technology, customers typically finish the program in three months. 

Free Retainers, Whitening, and Cleaner

Very few invisible aligner providers include the value that byte does. byte offers free retainers to customers. Other invisible braces companies charge up to $99 for a pair of retainers that last only six months.

byte also includes a bottle of BrightByte 3-in-1 premium teeth whitening foam, breath freshener, and teeth aligner cleaner for free. Because teeth alignment requires customers to wear aligners all day, byte wants to help customers have a whiter, brighter smile at the same time. 

byte recommends cleaning the aligners immediately after taking them out to prevent them from looking cloudy or discolored. However, byte advises customers to clean the aligners with the BrightByte whitening gel that acts as a teeth whitener/foam cleanser and not to use other whitening products as they can damage the aligners.   

byte also offers free shipping both ways on all packages sent and received.      

Payment Options

There are a few different payment options. Customers can pay the full cost upfront or they can choose a monthly financing option through bytepay™, byte’s all-new 100 percent guaranteed approval rate payment plan with no credit checks. 

  • The one-time payment option is $1,895 
  • The monthly option is an $82 monthly payment over 32 months — a $249 down payment is required

Unlike several other invisible aligner companies, byte offers multiple financing options that are inclusive to all financial situations to get the best possible monthly payment. Or customers can finance their invisible aligners through byte's financing partner, Affirm. byte accepts all major debit and credit cards including Care Credit.

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Highlight: byte accepts multiple forms of payment, including dental insurance.

Customers can use their dental insurance, as well as their HSA or FSA debit card to pay for treatment.

Customers can also pay for their purchases with Splitit. Splitit is a global payment solution that allows shoppers to split the final cost into interest-free monthly payments. Currently, byte offers 3 or 6-month payment options with Splitit. There is no application process with Splitit; customers receive instant approval using their existing debit/credit card level.

Byte-at-Night Option

byte now offers a treatment plan in which customers only need to wear their aligners at night. This is an notable and exciting new offering, as many consumers don't love having to wear their aligners throughout the day, including having to take them out and clean them anytime they eat or drink anything besides water. 

These at-night aligners are made with a grind resistant polymer material and are slightly thicker than byte's day-wear aligners. Consumers who go with this Byte-at-Night option will need to wear their nighttime aligners a minimum of 10 continuous hours. This treatment plan also takes 2-3 months longer to complete compared to the all-day aligner plan. The at-night treatment plan is also slightly more expensive, costing a single payment of $2,295, or $99.56 per month (after a $449 deposit) if doing a monthly payment plan. 

byte now offers a military discount of $150 off for all active and retired military, along with discounts for first responders, and college students.

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The Bad

  • Slightly Higher Prices

Slightly Higher Prices

The entire in-home invisible aligners industry is much cheaper than traditional metal braces, but there are price fluctuations within the industry itself.

Though byte's monthly payment plan and free products included in the overall package are advantageous, the company's prices are slightly higher than other companies in the invisible aligners industry.

However, the price difference may be inconsequential given the great financing options and additional value.

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The Bottom Line

byte is the highest-ranked company in the industry. The Byte for Life guarantee ensures that customers will have a straight smile for the rest of their lives — this guarantee is practically unheard of in the invisible aligner industry. While some companies will offer a 30-day guarantee, they usually only cover the impression kit. byte includes retainers, cleaner, and whitening products in its overall price, a perk not seen in many other invisible aligner companies. Additionally, byte does not require a downpayment on its monthly financing option through Affirm. Customers can also choose a monthly financing option at 0 percent APR through byte’s various financing partners.

Another attractive feature of byte's service is its HyperByte® technology, which reportedly cuts alignment time in half; this technology is included free as part of the treatment.

byte customer reviews praise byte's customer service team and many customers are pleased with how easy byte made the entire straightening process. Customers were also happy with the variety of payment options. Being able to pay upfront, through an HSA or FSA account, or by financing, is a huge plus for many consumers.

While byte has slightly higher prices than several other invisible braces companies, we recommend customers use byte because of the quality and range of service it provides, as well as the value of the time savings with faster results from its HyperByte technology.

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Star Rating

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4.5

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7,516 Reviews

Review Breakdown

5 grade

74%

4 grade

12%

3 grade

5%

2 grade

3%

1 grade

5%

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Ariah Chandra-Scott Bisbee, AZ

I went through Byte for aligners for my son.The aligners really are invisible ! They are comfortable and easy to remove or put back in. He has experienced very minimal discomfort. But the big draw is the companies communications and support. They reach out and make themselves accessible.This was really reassuring for me in choosing them, reading the reviews about their customer service in comparison to other invisible aligner companies that have bad reputations. Byte offer a lifetime guarantee, so if something goes wrong they are going to sort it out. Also I have someone I can text directly if anything needs to be troubleshooted . My son is 3 months into his treatment plan and thrilled with the results so far. The price is so accessable, and the treatment is comfortable and discreet. So far our experience with Byte has been fantastic

5 years ago

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Reply from byte

Ariah, thank you so much for taking the time to leave such a detailed review! We are thrilled for your son and his new smile. Our team is here every step of the way, so if you ever have any questions, don't hesitate to reach out! :)

Nov. 2nd, 2021

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Rylee E. Hilo, HI

The impression kit was fast and the instructions were easy to follow. If you have any questions or concerns, the Byte team were always so quick to respond. The aligners came in quickly after I sent in my impression kit and I live in Hawaii! Shipping usually isn’t fast when it comes to where I live. You’ll see results fast as long as you follow the directions and use the hyper-byte daily. You will experience some discomfort because your teeth will be shifting but using the hyper-byte will fix that! I used to have braces and I never wore my retainers. I really regret not wearing them, I became somewhat insecure about my smile. I’m still on the treatment but I can’t wait until I get my smile back to the way it was.

5 years ago

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Reply from byte

Rylee, thank you for taking the time to review your experience. We agree it is so important to follow the treatment guidelines to see the results you want! We can't wait to see you show off your new confident smile😁

Sep. 15th, 2021

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Cindy Independence, KS

VERY pleased with Byte! I'm about halfway through my treatment and THRILLED with Byte! The process of getting set up and evaluated was super easy and very effective. All of my questions were answered and I never felt forced or coerced. In fact, when I got my treatment plan with amazing 3D video showing the weekly changes, I responded that I wanted to see something a little bit different in my new smile. They took my input and made a couple of adjustments without any concern or argument. I really felt a part of the process. The Byte by Night plan has been perfect for me and the simplest thing. The biggest thing that won me over was that Byte worked with my insurance and set me up with everything I needed to incorporate my coverage. I hadn't seen that with any other provider. Overall, I totally recommend Byte and have encouraged my daughter to consider Byte to tweak her post braces smile as well as few friends.

5 years ago Edited September 14, 2021

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Reply from byte

We are so excited to hear that you are already noticing results! :)

Mar. 6th, 2021

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Magan

After a LOT of research byte was the way to go for sure and I am so glad I did! Being older I was hesitant...I had braces 18+ years ago as an adult due to only having baby canine teeth (no adult canines) that were barely holding on, needing to be removed and complicated by a very open bite. Over the years my spaces began opening up more and more and on a limited income I wanted and truly needed to find a way to not hide my smile any longer so I could be happy. With one conversation with byte sharing my story and hearing such positivity, my hesitation melted away and I began my journey! From their website, to their treatment process and their customer service...AMAZING! Since my very first interaction with the people at byte they have been so wonderful and continue to be every step of the way!!! Everyone is so very knowledgeable, helpful, kind, friendly and soooo patient!!! They all truly want the best for you and celebrate that every person is different. They are so excited for you along every step of the way of your transformation. They keep in contact with you, check in with you to see how the process is going, ask if you need anything and also quickly respond to any questions or concerns. The aligners are truly amazing, easy to use and maintain. The HyperByte is brilliant and the BrightByte is amazing. With BrightByte you can see the difference for sure and have beautiful, shiny teeth and fresh breath! Also the financing options and guarantee are wonderful! Truly there are not enough words to express how very grateful I am that I found byte and for their wonderful treatment process. To the most amazing part of byte, it’s people, to everyone at byte THANK YOU!!! I am so grateful for you all!!!

6 years ago Edited September 14, 2021

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Megan Sequim, WA

They were great and got my teeth looking so much better! I loved the hyperbyte and how the treatment went. My only complaint is that the initial timing was wrong and wouldn't have left my teeth straight. It took weeks of going through customer service for them to look at my case and reassess and then I had an additional 12 weeks of treatment. I wish things were a bit clearer as well. Sometimes you have to dig around the site to find the correct article in order to understand how things work. But the customer service reps I've talked to are very nice and I did like the company and am glad I went with them.

4 years ago

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Reply from byte

Megan, thank you so much for your valued feedback. We are so happy to hear that your experience has been positive for the most part. Feel free to reach out over our social media platforms or directly to our Customer Care Team at (877) 298-3669 if you have any additional questions or concerns!

Mar. 21st, 2022

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Samantha Kern Brandon, FL

I had braces and they never worked. In fact, they only made my teeth worse. My dentist insisted the only way to fix the damage the braces had caused was to remove teeth. I refused to do such, and was left thinking my teeth would forever look the way they did. Then, I heard about Byte. Although I was a bit doubtful that it wouldn't work, I decided to give it a shot. Byte has completely transformed my smile in months, something my braces couldn't do in years. My teeth are now straight and I have the smile that I've always wanted. I cannot thank Byte enough for helping to fix my smile.

4 years ago

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Reply from byte

We are proud to offer a more convenient way to straighten teeth! Thank you for your review, Samantha!

Mar. 18th, 2022

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Emily Hartman Bozeman, MT

My treatment has been taking longer than stated but I am seeing progress. Slowly but there has been progress. There has been some miss communication along the way on both ends through email but today I had a scheduled call with Esmeralda and she was great. She was friendly, listened, and made great points. I’m very excited to see keep moving forward and see the final results. Thank you for all the support along the the way.

4 years ago Edited April 11, 2022

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Reply from byte

Byte is fit for mild to moderate cases and is not for everyone. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 4th, 2022

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Nicole Milanesi Ramsey, NJ

I was very stressed about a snagged tooth that I've had for years. I was able to fix it with Byte's night program in a little over six months. Now I wear my retainer regularly and I'm very happy with my smile. I found it easy to use, reliable, and responsive (which was not my experience when I vetted using Smile Direct Club). I am very appreciative for the change to my teeth and the ease.

4 years ago

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Reply from byte

Thank you so much for this thoughtful review you left us. We are so happy to hear this. We are beyond happy for you as well!

Mar. 4th, 2022

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Susan Hofmann Gresham, OR

It was so easy to use! I had Invisalign many years ago. I had to go to the dentist every two weeks. They tell you to wear your last one as a retainer. But I didn't after awhile because it got gross. My teeth moved back in a few years. Byte gives you a retainer in the end. You can still use the Bright spray cleaner, and they make it easy to order more

4 years ago

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Reply from byte

Hi there, thank you so much for taking the time to leave us this awesome review. We are so happy to hear and happy to have you be part of the Byte family!

Mar. 4th, 2022

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Valerie Cartwright Philipsburg, MT

I have had nothing but success with BYTE! Other than some minor discomfort (obviously due to my teeth moving) I have not had any issues what so ever. I did run out of my byte foam cleaner but I just need to get on the ball with ordering more. I have had tremendous outreach from the byte team via email, phone & text. The price is not bad either. Thank you BYTE!

4 years ago

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Reply from byte

We are so happy to hear that our team has been able to provide you with an awesome and positive experience so far. We are dedicated to getting you the smile of your dreams and making this whole process as easy as possible. We're so happy to have you a part of the Byte family :)

Nov. 24th, 2021

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Mariel Lerebours Newburgh, NY

I am 2 1/2 months into my treatment plan and I am very satisfied and content with my 3+ month plan. There's slight discomfort with each new tray I put in but it's only for the day. They are swapped weekly every night so discomfort fades by the morning. A disclaimer is the discomfort is Max on the first tray. This is normal with moving teeth . I am satisfied.

4 years ago Edited October 25, 2021

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Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you. If you ever have any questions, don't hesitate to reach out to support@byteme.com.

Nov. 2nd, 2021

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Kristen Allegood Richmond, VA

I did my research and carefully compared Byte to Invisiline (which my insurance would contribute to, but not Byte). However, the Byte system was 1/3 the cost and 1/3 of the time of Invisiline. Even without insurance, I saved over $1k with Byte. The system worked. The service was terrific. I completed things online, but when I needed to talk to someone they were immediately available and terrific.

4 years ago

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Reply from byte

Thank you so much for sharing this, Kristen. We are so happy you chose Byte and we can't wait to hear what your new smile does for you!

Nov. 2nd, 2021

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Samantha Garcia Palm City, FL

Byte was really easy to apply for and seemed really easy to navigate through. Im week 9 out of 14 and things seem to be going so far so good. At the beginning there was someone texting me helping me with the impressions and talking to me about everything. I wish they had options for tray sizes. I have a fairly small mouth and getting correct impressions was a bit tricky. I thought I was going to get declined. Only thing is that it take a bit for the Btye team to get back to you if you have questions. But its understandable, theres alot of other people doing these treatments and only so many employees.

5 years ago

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Reply from byte

Hi Samantha, we appreciate you taking the time to leave this feedback. If you are ever not hearing back from our team, give us a call at 877-298-3669 during normal business hours MST Monday-Sunday and we would be happy to help!

Oct. 20th, 2021

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Kayla Mustard Vanceburg, KY

Towards the end of my bottom set of aligners my teeth had not shifted the way they were supposed to. I reached out to Byte and they immediately contacted me and we set up a call to address the issue. The process of getting new impressions and a new set of aligners has been very quick and smooth. Everyone I have talked to or dealt with has been extremely helpful and friendly.

5 years ago

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Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Nov. 2nd, 2021

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Ryan A. Ruiz Chicago, IL

The trays are very discreet and the easy-to-follow, regimented and sequentially organized set takes all the guess work out of the whole process. My teeth ache most days, but that's how I know the Byte trays are working!... Well, that and the fact I can see and feel my teeth straightening out with every passing week! My only critique is that the trays are particularly sharp around the edges and the provided mini nail file is not adequate to file down those sharp edges. My first week wearing the trays the sides of my tongue were painfully swollen from the irritation of the tray edges cutting into them. I ended up having to purchase a $50 Dremel tool, which makes quick work of grinding down the edges of the new trays each week. Aside from that, I am very happy with how quickly things are progressing, especially with the use of the included vibration device!

5 years ago

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Reply from byte

We are thrilled for you and can't wait to hear what those results do for you. Thank you for providing this detailed review. Keep on smiling!

Oct. 12th, 2021

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Jennifer Hilton Canton, OH

My son wanted braces to correct his top front teeth. He suffers from severe anxiety and when he was little he would scrap his teeth across his bed post when he was nervous. Well insurance considers this cosmetic, and braces were too expensive to pay out of pocket. So we tried byte which was a fraction of the price. He wore his for about 4 months and his teeth already line up. He had straight teeth for his senior pictures and was really happy.

5 years ago

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Reply from byte

We are thrilled to hear that he was able to have straight teeth for his senior pictures! We are proud to offer a more affordable alternative to traditional braces. Everyone deserves to have a smile they love. Thank you for the great review, Jennifer!

Oct. 6th, 2021

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Katie Suisun City, CA

I'd love to give Byte 5 stars, but my teeth are not yet straight. I'm only on my 2nd week of my revision aligners, so I still have 13 weeks to go before I actually know if this will work for me. Unfortunately I had gone through 14 weeks of aligners before my progress pictures were reviewed, and it was then that I found out my teeth were off track. Like way off track. It was determined that I have "stubborn teeth" so unfortunately the original plan didn't work for me. I need to keep my new aligners on for 10 days instead of 7 before switching. And 12 hours instead of 10hrs (I'm doing the nighttime aligners) I will say that my teeth have definitely improved, so it is working, it's just taking me a little longer thank originally planned. The process has been incredibly easy. Aside from my stubborn teeth, everything else was much quicker than anticipated. From the time I paid, after sending back my impressions, I had my aligners in about 2 weeks. They have never hurt, I've experienced zero pain this entire process. I did have to get used to taking them out, and I recommend ordering a little tool off of Amazon if you struggle getting them out. I pop them out in seconds with the little very inexpensive tool that has a little loop for your finger and a tiny L shaped end that helps pop them out so you don't ruin your nails. Overall I'm satisfied with Byte. I feel they are still working kinks out of the company, but the people are so friendly to deal with. The customer service takes a long time to respond via email. So don't bother, just go ahead and call them instead. Even if you have to wait a while, it's better than waiting days for an email response. I was quoted $6,000 for Invisalign, and was told I would need to wear them 22hrs a day for a year to straighten my teeth. So I figured I saved half the money, and half the time. So I definitely think Byte is a better deal. I'm hoping to be able to leave another review (or update this one) after my teeth are finally straightened. Overall, I do recommend this company.

5 years ago

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Reply from byte

Hi Katie, thank you so much for taking the time to leave such a detailed review. We are so excited to get you to that final step. We want to make sure every customer feels supported the whole way through, so if you are not hearing back, feel free to send us a direct message on Facebook and we would be happy to help. We want to get every customer to their dream smile! Thank you for your review:)

Oct. 12th, 2021

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Mariah Diaz North Providence, RI

Before signing up for byte I had talked with two other companies neither company bothered to reach out or even answer my questions. byte customer service was so informative there were a couple questions she could not answer but direct me to someone she could and even followed up. My experience with them wasn't forced it honestly felt like they genuinely cared about helping me achieve my perfect smile versus just trying to sell me a product.

5 years ago

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Reply from byte

Thank you for this awesome review! We are here for our customers every step of the way. If you ever have any questions, don't hesitate to reach out! We hope you'll share your result pictures with us:)

Sep. 28th, 2021

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Michael Purdue Martinsville, IN

I believe the first retainers should be delivered separately, I was stick using the same aligner on my bottom teeth for the last five weeks and whole they are ready to clean for a week or two they start to get increasingly nasty. If I had been given the lower jaw retainer on well eleven and then the upper jaw at the end of the treatment I would have been much happier. Additionally, a six month same as cash option would be great. I paid cash to avoid the extra cost of payments but I know a lot of people that can't pay cash but wouldn't be willing to do the long term more expensive financing. They would prefer an in the middle no interest option.

5 years ago

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Reply from byte

We appreciate you taking the time to leave this feedback. We would be happy to pass this forward as we are always looking for ways to improve our processes and communication. Thank you for your review!

Sep. 22nd, 2021

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charlzclide pidoy San Leandro, CA

i rate Byte 5 stars cause i used to be insecure of my smile my whole life, i used to cover my mouth when i laughed lol. the process with the impression kit was easy and only took a few weeks and the aligners already came in, the first fee weeks when i started i already saw some changes on my bite and the tooth had slightly shifted now im on week 12 my friends and family have been noticing i dont cover my laugh anymore, also with the whitening they include, it helped my teeth to be a little lighter than what i had before.

5 years ago

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Reply from byte

Don't hide that beautiful smile! We are so happy to hear that you are feeling more confident. This is everything to us. Thank you for taking the time to share your story and leave this awesome review:)

Sep. 22nd, 2021

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Jenn Eureka Mount Dora, FL

I had a small gap between my front 4 teeth that always bothered me. Then I found myself home from work on maternity leave and a friend was talking about her experience with Bytr and I thought I should check it out. I’m glad I did! The product and process was fast, simple, and effective. And an added bonus was some weight loss from those pregnancy lbs since the retainers are in I did less snacking.

5 years ago

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Reply from byte

Thank you for the great review, Jenn. We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We are happy to hear that has been your experience! We can't wait to see your new smile😊

Sep. 15th, 2021

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David Rivera II Titusville, FL

I like byte, but there are pros and cons to everything I will say the customer service getting the aligners set up phenomenal but the customer service after you have the aligners and you started your treatment plan is lacking I think a big thing is is your customer service getting the customer to purchase your products needs to extend after the fact because we are spending thousands of dollars to straighten our teeth and your customer service before hand made me wanna sign up immediately which is why I got the service I did. Now as long as we can continue that service and to treatment then it will be 100% a five star company!

5 years ago

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Reply from byte

Hi David- we really appreciate this in-depth feedback and understanding. We are constantly working to improve! Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. If you have any questions or concerns do not hesitate to reach out! We are available via email, a phone call and even Facebook DM :)

Aug. 26th, 2021

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Valerie Katy, TX

Before Byte, I went to my Dentist to Invisilign with my insurance. I was told the cost was 10K, 5K I would have to pay while my Insurance covered the rest. I didn't have the money nor time to make regular face-to-face check up appts. That's when I found Byte at a way lower cost. The process was just as described on the Byte website. Also, I was able to use my HSA to pay which decreased my out of pocket expense. So far, I've followed the process for 7-weeks now and the braces are working according to my Byte plan.

5 years ago

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Reply from byte

Valerie- Byte is proud to offer both a more affordable and convenient way for people to get the smile of their dreams :) We are so excited for you and appreciate you taking the time to share this review!

Aug. 26th, 2021

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William Carney Marco Island, FL

Highly recommend Byte to anyone who wants to straighten their teeth and improve their smile. Being halfway through the program I have seen sugnificat results and a dramatic transformation. The Byte system has simplived a very technical and complex process and priced it at a level many can afford. Straighter teeth and a better smile is an investment in yourself and well worth it! Thank you Byte

5 years ago

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Reply from byte

This is so exciting William! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Aug. 26th, 2021

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kayci Elkton, KY

They answer me with any questions very quickly first of all. I got them in the mail way faster than expected so I was able to start sooner. I was iffy at first about not actually seeing an ortho in person but it really hasn't been necessary bc the process is just simple. Wear them as you are supposed to and you can change them out every week. Some weeks I didn't feel like my teeth were ready so I wore them a bit longer but it was fine.

5 years ago

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Reply from byte

We can definitely understand your concerns. We are glad you gave us a chance, and you're now a part of the Byte fam. We are happy to hear that our team has been able to support you throughout your journey. You are doing the right thing waiting until you feel like your teeth are ready. We are excited to be on this journey with you, and we can't wait to see your new smile!

Aug. 6th, 2021

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Cicely Newport, OR

I am so glad I went with Byte. After debating between Byte and cheaper company, I realized with their protection plan I would overall be spending the same. Their customer service is also amazing! The person that helped me was so patient and even cautioned me about putting it all on a credit since it would effect my credit score. Above and beyond my expectations

5 years ago

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Reply from byte

Thank you! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way.

Jul. 22nd, 2021

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Hallie Mintz Philadelphia, PA

My dentist quoted me $7200 for a similar product and Byte is so much more afforadable! I started noticing a difference after the first week and can't believe how quickly my teeth are moving! I'm doing the at night only and it's comfortable and you barely notice the aligners. People have already started complimenting and my teeth are getting whiter - I'm four weeks in and I can't wait to see the final result!

5 years ago

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Reply from byte

Hi there, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear people are already noticing your straighter, brighter smile. We are so excited to see your final results!

Jun. 29th, 2021

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Laura Kingsley Deltona, FL

Braces review I was sad that after 4yrs of braces as a kid I was seeing my teeth reverting as I got older-I’m headed into week 5 of my Byte experience and it’s been pretty amazing. I was seeing results by week two in my top teeth and seeing results to my bottom this week. I have a total of 11 weeks to do. I checked with other alignment companies and Byte had the best pricing overall and could do without having to go through a dentist. Looking forward to the end results.

5 years ago Edited September 14, 2021

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Reply from byte

Wow that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any question you may have! Thanks for the great review :)

May. 21st, 2021

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Lori Hules

Easy to order. The first aligner to adjust my teeth hurt all week, but after that each week has been easier and easier. I found wax helps smooth out any edges left on the inside near my tongue. Removing the aligner to eat and brush my teeth leaves my teeth hurting until I put it back on. The marking of upper and lower is helpful too. The little aligner box is very handy - the mirror, tools, and a place to stash extra wax. Ordering was easy. Customer service worked with my multiple payment methods and options. Best decision of mine, ever!

5 years ago

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Reply from byte

Hey Lori! Thank you for the great feedback. We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at support@byteme.com

Apr. 29th, 2021

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Boice Buffalo, NY

There’s poor communication when you have a long treatment plan. Nowhere in the original documentation did they explain the process for getting the remaining set of aligners. I assumed they would automatically be delivered, but I had to reach out to them when I realized I was running out of aligners. I ended up having to use the week 15 aligners for 2 months, the whole time hoping they didn’t break. Those issues aside the product definitely does work, and the 3D model they send you as part of your treatment plan has been very accurate. Obviously the main appeal to these aligners is the cost. After insurance I ended up only paying about $1k.

5 years ago Edited September 14, 2021

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Reply from byte

Thank you for your feedback. We are sorry to hear that this has been your experience. Our goal at Byte is to make sure you get your dream smile and sometimes that means adjusting the original treatment timeline to make sure your teeth can properly move into place. Throughout treatment, our team sends periodic check-in emails to make sure things are going well. If you have not been receiving those and to take care of your other concerns, please email support@byteme.com so we can get you taken care of as soon as possible.

Apr. 6th, 2021

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Sela Smyth

I have trust issues when dealing with online services, but I am so glad that I did sign up with Byte. The five star reviews helped a great deal and they weren't exaggerating. Very affordable, great value for your money. Communicating with customer service was a breeze. I am half way through my treatment and I am happy with what I see. I can't wait to see the end result.

5 years ago

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Rita

The way they have taken a cosmetic service and made more widely available is amazing. Their customer service answered all of my questions and was readily available as I began this process. Their impression kit was super consumer friendly and the clear aligners are well made. I can see a huge difference in my smile already and cannot wait to finish the whole process.

5 years ago

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Barbara Stoker

After researching my options for at-home aligners I chose Byte because I thought their overall approach was ideal for what I was looking for. I feel satisfied with my choice. The treatment plan, price and customer service have all met my needs. If I have to make one small critique I would only ask that they consider providing more Bright Byte with the treatment package instead of one month. But it seems fair to include enough to get through at least 3 months without rationing. Otherwise I'm pleased with Byte.

5 years ago Edited September 14, 2021

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Jeryleen Fernandez

Honestly best customer service I've ever had with any company. My personal advisor Adam was fantastic and soooo sweet. Also the packaging is amazing. They really know how to market their brand so well. Amazing experience and they actually really care and I feel would go out of their way to make sure your experience was top tier if you were to complain or ask about anything. Love u guys.

6 years ago

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Alexander Padilla

I have always wanted to get aligners to fix my smile, but I don’t have dental insurance so going to the dentist to get it done has never been an option for me because it was too expensive. My girlfriend surprised me with Byte for my birthday and from the beginning it’s been the easiest process and it’s super convenient. The customer service is amazing and all my byte advisors were super helpful.

6 years ago

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Brianna Riffle

My overall experience with this company have been nothing but pleasant. They have an amazing customer service if you have trouble or need help. I'm not at the end of my treatment yet but this far they have been incredibly helpful and honest. Just make sure not to tell them your completely done with treatment if your not happy. Because they will help fix anything that still needs improvement.

6 years ago

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Reply from byte

Our care team does just that- we CARE. Thank you for being a part of the byte family. We're nearly there :)

Apr. 1st, 2020

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Aimee

Great customer service, upfront and in the early stages of my treatment; as treatment progressed, I could easily get in contact with someone about my aligner questions, but had a harder time (had to make multiple phone calls) getting anyone to return phone calls about insurance questions. Once someone did reach me about my insurance questions, they were very helpful. Sadly, my teeth did not respond to straightening with Byte as well as their model suggested; at the end of my treatment and I still have major crowding in two locations. I asked how I could remedy these areas and was told to use my hyperbyte for a longer time, but these two teeth cannot be forced to move when they are wedged up against other teeth. Perhaps my dental issues were bigger than Byte could handle, which I suspected at the outset, but I took a chance anyways. But, the rest of my teeth definitely look better!

6 years ago

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Reply from byte

Hi Aimee! Thank you for your feedback. We would love to reach out to you in regards to your next steps in treatment. Our aim is to provide you with the best care possible, and we'd love to look into this further for you. Per patient privacy laws we're unable to speak more in regards to a specific treatment on a public platform, but we're happy to help!

Apr. 1st, 2020

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Teresa Pastor & Elise Theriot

My daughter wanted braces for years, but we couldn't afford them. Byte is super affordable and offers payment plans that are adjustable to your budget. I was able to surprise my daughter for Christmas. She's been super diligent about wearing her Bytes & following the instructions, so she'll be done rather quickly. She's super happy & her confidence is up. Byte made the impossible, possible! Definitely recommend

6 years ago

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Reply from byte

byte is the best Christmas gift! We're happy you and your daughter are happy, and we can't wait to get her to that last step!

Apr. 1st, 2020

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Melanie

I have noticed my teeth improving each week. I noticed a difference in my teeth after about 3-4 weeks. It's hard to believe that the aligners can shift your teeth so quickly. I was pleasantly surprised and happy with the results thus far. I will admit that with the change in aligners each week, the pressure on your teeth is uncomfortable the first day, but your mouth adjusts following the first day with the new set of aligners. I am halfway through my 14 weeks and super excited to see the end result. I'm very happy I decided to go with Byte aligners.

6 years ago

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Reply from byte

You're halfway there! We love seeing results so soon- you can thank the HyperByte and SmileScience for that!

Apr. 1st, 2020

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Angela Linder

bite goes above and beyond to delivered the ultimate customer satisfaction. They made sure my retainer trays were perfect right until the last tray. I have used a competitors brand in the past and found this to be priced at a better price point with just the same if not better quality products and the best customer support ever! I would highly recommend it to everyone who is looking for an alternative to an overpriced Competitor. I love being able to use it from the privacy of my own home.

6 years ago

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Reply from byte

Thank you for your feedback, Angela! This is amazing to hear. Doing your research is always important- and I'm happy to hear that we measure up!

Apr. 1st, 2020

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Maya Sommer Daly City, CA

Starting with the impression kit: The packaging is B-E-A-U-T-I-F-U-L! I love all of your packaging for that matter, but the actual impressions were very difficult to create. I know if might just be me, but I had to go to my dentist to help me make them correctly and she even commented on how this would be very hard for your average person. As far as my experience with customer service: whenever I got a responsive person -- they were above and beyond excellent, but there were a couple people who never responded to my emails. I love all of the instructions and my personal favorite was the personality that showed in the FAQs on the web page. Thank you for this awesome service. I am currently finishing my first tray today and moving to my second tray tonight.

6 years ago

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Reply from byte

Thank you for your review! We truly do appreciate your feedback, as this helps us to better our care in the future. We'll always be here for whatever you need.

Mar. 11th, 2020

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Susan Cochrane

The beginning was easier to adjust to but the fit as I went along became a problem. The aligners later in the pack were tough in the backeven after filing causing cuts to my tongue so I started to wear them only at night. This has obviously delayed the process which I'm ok with. They didn't send me my full set originally and the additional liners don't fit as well and take a few days to get used to. My teeth are getting straighter so that's a plus.

4 years ago

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Reply from byte

We're so excited to follow you along on this Byte journey. Our team is here for you every step of the way so if you have any questions, don't hesitate to reach out :)

Apr. 15th, 2022

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Melissa Piper-Barr Aubrey, TX

system is not bad however there is no one monitoring your progress unless you submit an appointment with an issue. the photos you upload are not looked at. do yourself a favor and join the facebook group as you will learn more there than with resources from Byte. once they get your payment is it very difficult to reach them. and make sure you do the insurance or you are wasting your money. that said, I am almost done and happy with the progress. it did take more than twice as long, as i moved too quickly and did not realize no one was monitoring the photos sent in. like i said, join the facebook group and you will learn all the mistakes of others for a more swift program.

4 years ago

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Reply from byte

Hi Melissa. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 31st, 2022

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Joe Nelson Charlotte, NC

I chose Byte because I wanted to try and fix my crooked lower teeth but I didn't want to spend a lot of money to do it. The onboarding process was easy, and I liked the digital creation of what my teeth will look like through the treatment cycle. The aligners themselves have worked, though I have not quite finished my treatment (I am taking longer then expected because I'm not wearing them as much as I'm supposed to, which is totally my fault) . However, the biggest area that Byte should change is communication. I understand that there are significant legal issues with giving advice, Etc, but getting a somewhat straight answer or even a "we cannot answer that, you should ask your dentist" would go a long way. Responses also took a long time.

4 years ago

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Reply from byte

Hello Joe. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Diamond Gibson Tallahassee, FL

The customer service is GREAT!!! Whenever I needed help they were easy to reach and replied super fast. I did need a few extra set of aligners but they were fully covered. NO EXTRA CHARGE! I would definitely recommend and I hope one day I could become a brand ambassador one day... I would enjoy informing the world about this amazing company!

4 years ago

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Reply from byte

This is so amazing to hear, Diamond! We are here for every customer every step of the way. Keep smiling!

Mar. 16th, 2022

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Brianne Lett Austin, TX

I liked the process and the way my teeth have began to shift to get rid of my little gaps - my only issue was the customer service part. I noticed that in the end I still have a sizeable gap near my bottom canines - i contacted then and asked what could be done since I had just dropped $3,000+ on these braces. I paid it all off within 3-4 months and since they had all my money, they said SORRY! But you approved the payments for them so you are SOL :-/ I was pretty angry at first and am still not happy about the end result, especially since I went on this journey to build my confidence and find happiness in my smile. I would pay for a set of braces that could remove these gaps - im sure it would be a set of 3 or 6 of them. But they told me I had to pay them for another entire treatment, which would leave me in the red for about $6,000+.

4 years ago

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Reply from byte

Hi there. We are always looking for ways to improve the customer experience, so we appreciate you leaving this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 14th, 2022

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Lauren McDowell Clinton, PA

Everything's been really easy and the results are going great. My only annoyance is the respond time to emails. I couldn't get my next shipment of trays till they approved the for of my current ones and it would take them a week to respond to emails so each set required an additional week of waiting before moving forward. Other than that my dentist even says that my teeth are looking great with the byte braces.

4 years ago

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Reply from byte

Thank you so much for sharing this and for your feedback. We are constantly looking for ways to improve our customer experience. We are so happy you are part of the Byte family!

Mar. 4th, 2022

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Christine Page Longview, TX

I had really bad teeth when I was younger so I had braces. As I got older My wisdom teeth came in and I had to get them removed. My teeth shifted back but not all the way. Byte has made my teeth almost perfect again I'm just waiting for the "bone memory" to be less shifty.

4 years ago

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Reply from byte

Thank you so much for sharing this with us. We are very happy to here this and so excited for you!

Mar. 4th, 2022

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Amanda Cruz Coulterville, CA

Byte needs to be more descriptive of the process. You throw a box of aligners at us and we're basically flying blind with what to do. Definitely need to be way more informative about the process of the aligners and when it's the right time to move to the next set. I followed the very basic instructions and changed my aligners out every 7 days, not knowing I was nowhere near ready for a change out!!! Be up front with people and let them know they may need to wear their aligners anywhere from 1-4 weeks at a time. And make sure people know what to look for to know if it's time to move to the next set of aligners

4 years ago

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Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. Thank you!

Mar. 7th, 2022

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Leonard nicholls Limestone, ME

I find that the program was rushed and the 15 week time frame was unrealistic. It was all quite comfortable till about week 11 when the changes each week became drastic and pretty hard to handle. I chose to go to wearing them only at night for the last few sets and change them every 2 to 3 weeks rather than weekly. Also the quality of the retainers are fairly poor from what I'm told. Compared to invisalign and such the byte forms are ill fitted and rough which is probably due to them being an at home kit as opposed to a dentist run program. It also would have been good to recieve the whitening foam for the full duration father than just the first month or so.

4 years ago

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Reply from byte

Thank you for your feedback, Leonard. We understand that every person's anatomy is different and it is okay for every person to go through treatment at their own pace. We want to ensure that we can give every customer the support they need throughout treatment. If at any point a customer is concerned with their progress or the pace of their treatment we have our Professional Care team to help address any concerns or questions. Our aligners are made of a custom PETG blend of plastic. Our material is of comparable thickness to the Zendura plastic used by other aligner companies. If there are ever concerns regarding the quality of the aligners we want to look into this right away. You can reach our team at 877-298-3669 or send us an email at support@byteme.com. We are standing by for support!

Nov. 10th, 2021