byte Logo

byte

star star star star star_half

7.4

Overall Score

Visit Site

sell See Special Offer chevron_right

Author: Kaitlyn Short

LAST UPDATED: January 18th, 2023

byte® is an invisible braces company that allows consumers who need minimal to moderate dental alignment to receive treatment without ever having to visit a dentist or orthodontist. In December of 2020, byte was acquired by Dentsply Sirona, one of the largest dental equipment providers in the industry. 

byte's Smile Science technology was created by world-renowned celebrity cosmetic dentist, Dr. Jon Marashi, and designs a personalized smile, unique to you. The proprietary byte Aligner System also includes HyperByte™, which cuts treatment time in half and reduces any discomfort that can be associated with tooth movement during orthodontic treatment.

The majority of byte reviews reveal happy customers who have nothing but praise for the company and byte aligners. Customers were not only pleased with the treatment time, low cost, and straightforward process, but they also highly praised byte's customer service team. Many customers felt that the customer service representatives were responsive, personable, and knowledgeable. We believe customers can expect a positive experience when working with the byte team and its customer support.

Go directly to byte reviews

thumb_up

The Good

  • Positive byte Reviews
  • Simple and Straightforward Treatment Process
  • High Frequency Vibration ($900 Value) Included Free
  • Three-Month Average Treatment
  • Free Retainers, Whitening, and Cleaner
  • Payment Options
  • Byte-at-Night Option

Positive byte Reviews

Of the 3,600+ byte reviews on our site, an overwhelming majority of them are positive. Many customers mention excellent customer service from sales representatives and byte’s orthodontists. Customers also mention that they’re very satisfied with their byte treatment plan and have great results afterwards. 

Review Icon

Customer Review: Sagar from Seattle, WA

"I had researched about a lot of teeth aligner companies and finally went with Byte because of its most number of positive reviews. And, I'd say that I'm very happy with my choice. I can really see the results. The gaps in my teeth are almost gone. Their team is very responsive and they regularly checked in with me about my progress. I'd surely recommend Byte to anyone."

Simple and Straightforward Treatment Process

byte's invisible aligners are clear plastic devices custom made to fit your teeth. Over time, each clear aligner will gradually shift your teeth, so you have  straighter teeth and a straighter smile. 

Using the at-home impression kit, consumers will use a molding putty and trays to make the impression of their teeth, and then they'll send those teeth impressions back to byte using the supplied free pre-paid shipping box. 

The molds from the impression you send back will generate an interactive 3D model of what your teeth look like, and what they will look like after treatment. Byte will then determine if they're a good candidate for an aligner treatment.

byte’s aligners are designed to help people who need minor to moderate alignments. If you have crooked teeth, crowded teeth, or simply need a minor bite correction, byte is an excellent option to get straight teeth.

If you're not a candidate for byte, the company will refund you the full price of the byte impression kit. 

The molds are used to generate an interactive 3D model of what your teeth look like and what they will look like after treatment. Byte will then determine if you’re a good candidate for clear aligners.

The Byte team will also look at your pictures to decide on a plan that matches your facial structure. Byte evaluates your facial structure to help create your smile plan, using Smile Science. This is a detailed system created by Dr. Marashi who has worked with several well-known Hollywood stars. The Smile Science aims to ensure your smile looks symmetrical in comparison to your face.
You’ll have a chance to review the customized treatment plan and respond with any questions you may have.

byte also guarantees your smile with the Byte for Life guarantee. That means that if your teeth move out of alignment after going through the byte treatment, byte will cover the cost to straighten them, no questions asked.

Not only do other companies charge customers for post treatment retainers to keep their teeth straight, but most companies also lack a lifetime guarantee.

All of byte’s treatment is done without any office visits to a dentist or orthodontist, but customers should still see their dentist regularly to keep up with oral hygiene. 

High Frequency Vibration ($900 Value) Included Free

The HyperByte device is the company's exclusive dental movement acceleration device. High frequency vibrations or (HFV) uses soft micropulses that transmit through the roots of the teeth to the surrounding bone. According to byte, this type of therapy can reduce discomfort and better seat the aligners around the teeth. This will help cause better aligner traction, more accurate teeth movement, and much faster treatment times. 

Research shows that this type of technology has been proven, and used for years by orthodontists selling it to their patients for as much as $900 a piece.  Only byte includes this FDA cleared technology free for its customers.

Three-Month Average Treatment

The clear aligner system is not only less expensive than traditional braces, but is often also faster. Though the duration of treatment will vary case-by-case as the treatment program depends on several factors, including the extent of the individual customer's alignment needs, byte offers one of the quickest teeth straightening programs.

Consumers can also expect a faster treatment time if they're following byte's recommended guidelines: 

  • Wear the byte invisible aligners as much as possible — only taking them out to eat or drink
  • Use the aligners on both the lower and upper teeth
  • Order replacement aligners immediately if one gets lost or damaged
  • Switch aligners every week

Because of the company's HyperByte technology, customers typically finish the program in three months. 

Free Retainers, Whitening, and Cleaner

Very few invisible aligner providers include the value that byte does. byte offers free retainers to customers. Other invisible braces companies charge up to $99 for a pair of retainers that last only six months.

byte also includes a bottle of BrightByte 3-in-1 premium teeth whitening foam, breath freshener, and teeth aligner cleaner for free. Because teeth alignment requires customers to wear aligners all day, byte wants to help customers have a whiter, brighter smile at the same time. 

byte recommends cleaning the aligners immediately after taking them out to prevent them from looking cloudy or discolored. However, byte advises customers to clean the aligners with the BrightByte whitening gel that acts as a teeth whitener/foam cleanser and not to use other whitening products as they can damage the aligners.   

byte also offers free shipping both ways on all packages sent and received.      

Payment Options

There are a few different payment options. Customers can pay the full cost upfront or they can choose a monthly financing option through bytepay™, byte’s all-new 100 percent guaranteed approval rate payment plan with no credit checks. 

  • The one-time payment option is $1,895 
  • The monthly option is an $82 monthly payment over 32 months — a $249 down payment is required

Unlike several other invisible aligner companies, byte offers multiple financing options that are inclusive to all financial situations to get the best possible monthly payment. Or customers can finance their invisible aligners through byte's financing partner, Affirm. byte accepts all major debit and credit cards including Care Credit.

search

Highlight: byte accepts multiple forms of payment, including dental insurance.

Customers can use their dental insurance, as well as their HSA or FSA debit card to pay for treatment.

Customers can also pay for their purchases with Splitit. Splitit is a global payment solution that allows shoppers to split the final cost into interest-free monthly payments. Currently, byte offers 3 or 6-month payment options with Splitit. There is no application process with Splitit; customers receive instant approval using their existing debit/credit card level.

Byte-at-Night Option

byte now offers a treatment plan in which customers only need to wear their aligners at night. This is an notable and exciting new offering, as many consumers don't love having to wear their aligners throughout the day, including having to take them out and clean them anytime they eat or drink anything besides water. 

These at-night aligners are made with a grind resistant polymer material and are slightly thicker than byte's day-wear aligners. Consumers who go with this Byte-at-Night option will need to wear their nighttime aligners a minimum of 10 continuous hours. This treatment plan also takes 2-3 months longer to complete compared to the all-day aligner plan. The at-night treatment plan is also slightly more expensive, costing a single payment of $2,295, or $99.56 per month (after a $449 deposit) if doing a monthly payment plan. 

byte now offers a military discount of $150 off for all active and retired military, along with discounts for first responders, and college students.

Visit Site

thumb_down

The Bad

  • Slightly Higher Prices

Slightly Higher Prices

The entire in-home invisible aligners industry is much cheaper than traditional metal braces, but there are price fluctuations within the industry itself.

Though byte's monthly payment plan and free products included in the overall package are advantageous, the company's prices are slightly higher than other companies in the invisible aligners industry.

However, the price difference may be inconsequential given the great financing options and additional value.

gavel

The Bottom Line

byte is the highest-ranked company in the industry. The Byte for Life guarantee ensures that customers will have a straight smile for the rest of their lives — this guarantee is practically unheard of in the invisible aligner industry. While some companies will offer a 30-day guarantee, they usually only cover the impression kit. byte includes retainers, cleaner, and whitening products in its overall price, a perk not seen in many other invisible aligner companies. Additionally, byte does not require a downpayment on its monthly financing option through Affirm. Customers can also choose a monthly financing option at 0 percent APR through byte’s various financing partners.

Another attractive feature of byte's service is its HyperByte® technology, which reportedly cuts alignment time in half; this technology is included free as part of the treatment.

byte customer reviews praise byte's customer service team and many customers are pleased with how easy byte made the entire straightening process. Customers were also happy with the variety of payment options. Being able to pay upfront, through an HSA or FSA account, or by financing, is a huge plus for many consumers.

While byte has slightly higher prices than several other invisible braces companies, we recommend customers use byte because of the quality and range of service it provides, as well as the value of the time savings with faster results from its HyperByte technology.

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

4.5

star star star star star_half

7,516 Reviews

Review Breakdown

5 grade

74%

4 grade

12%

3 grade

5%

2 grade

3%

1 grade

5%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel
info
check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Sylvanna Steveson Chico, CA

My experience was horrible. These aligners don't work, I went through two sets because they refuse a refund. I have 2 dentists tell me my teeth were not able to move with aligners after the fact, yet they sold them to me anyway. Their customer support is a joke and your visits with a 'doctor' are via Zoom and they don't share their screen or their credentials, they just offer to remake your trays. I spend almost $2000 trying to fix my smile before college graduation, raising 4 kids on welfare, hoping it would help my confidence in a new job. Now I am out money that could buy me a new car and they will not help at all. Please don't be fooled like I was by this terrible company.

4 years ago

byte Logo

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 17th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

JENNY PHENIX West Palm Beach, FL

It would take an entire book to express my discontentment with Byte. What I was told is not what I got. I was show me a video of how my teeth would be straightened in a three-month period of time with just a bite at night program where in the aligners 10 hours at night. At the end of three months when that didn't work they wanted to change everything up, have me where I'm twice as long the whole program changed in a year later I'm still not finished. They wanted to take away my guarantee if I wanted to stop the Illini hours early before they say the program is finished so if I want my guarantee I have to keep wearing these aligners. Customer service is fabulous until they get your money and then it is basically non-existent. Any contact you make with them it'll take a week to get a response and then they just want you to send more pictures and a lot of tactics to delay which makes the Align our program much longer in itself. I could go on and on but the end result is do not ever sign up with this program.

4 years ago

byte Logo

Reply from byte

Hi Jenny, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Cameron Mohajerin Montgomery, AL

Terrible experience overall. They were really helpful until I actually ordered the product, but the retainers after 3 weeks did not fit my teeth, it was painful and I still have pain from trying to "suffer through it." Anytime I would tell them they didn't fit they would say "send us pictures and go to the last set"...I don't know what that was supposed to do but after three weeks of being on the week 3 set I tried week 4 again. Same problem so I would tell them again, "It's painful", with the same response, "Send us pictures and go to the last set." After doing this several times, each time it would take them about a week to respond, I asked for a refund which of course they don't offer. The retainers sit on the shelf collecting dust as the most expensive waste of sleep, pain, and money I've ever endured. Go through your dentist. It may look more expensive, but trust me, you do not want this to happen.

4 years ago

byte Logo

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 15th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Maureen Wiskerchen San Diego, CA

I feel the product and process was oversold and not customized to me, despite providing information on age, location of crowns, photos, etc. I used the product as instructed but was not making progress and poor fit of the aligners was the result. Communication/feedback with the company is done by email and not timely, with 5 business day response time. Ultimately went back to early aligners and started over. New aligners were made after sending more photos of my teeth in several different aligner numbers. I increased the amount of time worn (I had paid extra for the nighttime set to supposedly work faster), increased the amount of time using the hyper byte, use each set 10-14 days or more, and I am still not seeing results! My current set # 5 is loose, #6, which I have been wearing now for quite some time still shows some gaps, and #7 does not fit at all!! I have been wearing aligners close to 12 months now with no noticeable change to the alignment of my teeth.

4 years ago

byte Logo

Reply from byte

Hi there Maureen. Thank you for taking the time to leave us a review. We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

T. Saucedo Seaside, OR

They advertise if they can't help you then they will tell you so straight up. Not so. I have a upper over bite caused by veneers.. They said they could not do much but they could make my smile look more natural. They set me up on a 10 week plan and charged the full price of almost 2k, which is the same price for treatment taking many months, yet nothing is any different after the 10 weeks except my pockets are empty. Byte people called and texted 3 or more times each day before getting paid. Once they received the money and I started the treatment plan contacting them was a joke. A generic message that do to heavy business it could take awhile but they would reach out. The bottom retainer wasn't fitting properly. No one reached out for weeks, keep in mind my plan was for 10 weeks. Quite different a difference from before payment and after. The end result looks and feels no different than prior to the treatment.

4 years ago

byte Logo

Reply from byte

Hi there, we are so sorry to hear that you have had trouble connecting with our team. Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Nov. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Shawn Embry Woodstock, GA

They split my order into 2 shipments. They are continuing to refuse my second shipment. They require recent progress pictures make sure things are going well, but whoever reviewing them does not listen to me and doesn't know what they are doing. While my teeth are more straight, it has created gaps between the teeth and the aligners. My front two teeth were inward and moved forward creating the gaps. All they are looking at is the gaps and saying I need to wear them more. Aligners can't move teeth upward into the gums like that. I've been on my last week set for 2 months. It does nothing. Wearing it more changes nothing. I'm stuck in a loop explaining this to customer service and them giving me the standard response of "send us pictures and keep wearing them". They also refuse any partial refund. It's refusal to deliver goods plain and simple.

5 years ago

byte Logo

Reply from byte

Hi there. We understand that it can be frustrating when your treatment does not progress as you expected. When a customer's treatment plans extend past 15 weeks we only send the first 15 weeks to ensure that everything is on track before proceeding. We promised you and an amazing smile and making sure to check in at that time is hugely important to ensure we can get you there! When aligners are not fitting properly, we ask that our customers reach out right away so that our Professional Care Team can look into this and determine the best next steps. We want to do everything we can to get each customer to their new smile in the safest way possible. We would love to look into this further and connect you to our team to assist with any concerns you may have regarding your specific situation. Please give us a call at 877-298-3669 or email us at support@byteme.com. Let's work together to get this resolved:)

Oct. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Leasha oshields Lawn, TX

My experience with them has been way longer than promised. My daughter wore all the retainers given to her the first time. Once she was done with those her teeth were still not straight. The last 3 weeks of retainers didn’t even have a top retainer in the bag. So she wore the same top retainer for like 3 weeks. It was so wore that it barely stayed in her mouth and her top teeth were still Crooked. So we had to send in more pics went for impression kit. Do more impressions. Wait for more retainers. She did another 11 weeks of retainers. Her bottom teeth are still slightly crooked. I just requested to get the last retainer that last 6 months bc after almost a year they are still not straight not straight enough and I’m sick of messing with it. So I order the retainers and do not hear anything back for over a week then today I finally get an email asking me to send in MORE pictures. I’m don’t messing with this. I think it’s I am a customer that is paying this out for 2 years and they are dragging this out on me. I’m sure this could drag out the whole two years until it’s finally paid off.

5 years ago

byte Logo

Reply from byte

Hi Lesha. We are sorry to hear your Byte experience has been less than amazing. During all orthodontic treatment, it is common to have to make adjustments as some teeth can be a little more stubborn than others and need more time than anticipated to fully move into place. However, our team is here to work with you and make sure you get those additional aligners. Due to the at-home nature of Byte treatment, it is crucial for our team to have the most recent photos possible, to be able to successfully determine what steps to take next. We understand your frustration and know that waiting for new aligners is not ideal. We want to assure you it is never our intention to give anyone the runaround and we are working hard to get your smile back on track. If you have not heard back from our customer care team, please give us a call at 877-298-3669.

Sep. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

LaBelle Truong Phoenix, AZ

The company is very clingy when you express interest and will check in with you daily to make sure you receive and send back the mold kit. But once you purchase the aligners, all support goes out the window. I had purchased the protection plan, and I lost a pair of aligners, emailed them on July 25th, and it wasn't until August 16th that they finally put in an order for a replacement for me. And this only happened after I called and emailed several times and had to threaten to request my money back that they finally responded. Seriously, if you need any support, don't count on it, even if you've purchased their protection plan. This is a terrible company. To make it worse above all, it appears the aligners are made with really cheap flimsy plastic. The replacement I finally received is made of tougher and firmer material than the original ones. The originals don't seem to fit my lower teeth well at all, and there's air gaps no matter what I try to do, and I've tried all their suggestions. I really don't know how this company has so many good reviews. Perhaps it's because they pester you to leave a review before even receiving your aligners and bribes you with free products in exchange.

5 years ago

byte Logo

Reply from byte

Hi, we are so sorry to hear that you haven't been hearing from our Customer Care team. Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist in making sure you are on the right track! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.

Sep. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Tania M Franklin, MI

I've had a very poor customer service experience with Byte. I found the person who signed me up for the aligners very pushy, to the point of annoying me into purchasing (reaching out multiple times a day until I agreed) but now that I am doing the treatment and having trouble, the response time is unbelievable. My emails go unanswered for almost a week at a time, and NO skilled medical professional is available on the day you need them. Byte is not cheap and I feel like this has been a total waste of my time and money. I was supposed to be done with my aligners 10 days ago but I now am having to go back to the middle of my treatment due to the advice given to me by their customer care team, which are NOT orthodontists or individuals with any sort of training.

5 years ago

byte Logo

Reply from byte

Hi Tania- thank you for taking the time to share this feedback. We want to make sure each customer is supported throughout their entire treatment. Our Care team is here and trained to answer questions and get our customers connected with our licensed Professional Care Team when needed. Our goal is to get each customer to their new smile in the safest way possible, which, at times, requires backtracking. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. If you have any questions or concerns, please give us a call at 877-298-3669 and our team would be happy to assist!

Jul. 29th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Tiffany Turner Greenville, NC

I signed up for Byte a few months ago. I promptly received my kit in the mail. I did the impressions of my teeth and sent them back. About a week later, my Byte Customer Service Representative contacted me with an awesome 3D model of how Byte aligners would straighten my teeth. I immediately put my $349/down and signed their $85/month contract. A few days later, I get an email from my Byte Customer Service Representative that they need another set of teeth impressions before making my aligners. I thought to myself no problem. It was at no cost to me. I redo the impressions and send them back. Shortly after, my Byte rep texts me to log in my Byte account and approve my treatment plan again. I do that. About 3 or 4 weeks later, I receive all my aligners in the mail. I notice I only received one set for my bottom teeth, but 13 sets (1 set/week) for my top teeth. The problem is ALL my top teeth are STRAIGHT with NO spacing issues! I have a very slight, unnoticeable overtime. It's my bottom teeth that have spacing issues, but they literally sent one aligner for my bottom teeth. Naturally, I was upset since I informed Byte I was interested in correcting my bottom teeth. For one, my aligners didn't match either treatment which showed that my bottom teeth would be straightened and spacing issues fixed. I contacted my Byte representative several weeks ago and STILL haven't received a response. I've attempted contact on several different occasions. I also contacted the main customer service number and "they'll have someone call me back," but they never do. I emailed the main Byte Customer Service as well. I found out that if you're a potential customer they'll promptly respond within 24-hours. If you're an existing established customer with an issue, it took 6-days to get a response. The thing is the response didn't explain why I didn't get the aligners I should have. It said Byte orthodontics make last minute decisions for the health of your teeth...blah...blah...blah. I sent another email asking for further clarification and that was 11-days ago. Again, no response. So, here I am with aligners that I don't need and I'm out $2K to Byte. Oh, and let's not forget I now am out several grand to an orthodontist, which I should have done to begin with. For the love of God, if you're reading this, don't be an idiot like me. Take my advice and just go to a real orthodontist.

5 years ago

byte Logo

Reply from byte

Hi Tiffany, we are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions. We understand your frustration when you do not get your concerns addressed, but we want to regain your trust and find the right solutions right away!

Jun. 15th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Cooper

My smile looks the same as it did several months ago when I made the decision to commit to the Byte promise. My first set of aligners broke within 3 days of the start of my program. I reached out to Byte expecting excellent customer service and help fixing the problem. Well, let me say I am highly disappointed in the amount of time it took for Byte to finally decide to make a new set of aligners for me. All the while I'm still paying $100 a month for NOTHING. It has been several months since I joined the Byte family and I have yet to start my program. I am still waiting on my second set of aligners so I can finally start working on the smile I have eagerly been waiting for. I am regretting choosing Byte over other similar programs such as Smile Direct. I thought I was making the right choice with Byte but have been extremely disappointed and regret not choosing another company. I am now stuck paying for a service that has delivered nothing but frustration and failure.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Olivia Danser

It is hard to get in contact with anyone who actually knows what they are doing, and they are basically a huge scam. They force you to pay for both sets of aligners as they assure you both need fixing but my week one and week 15 top aligner look exactly the same, and they dont even fit in the slightest. Since the day that i paid, it has now been 9 weeks and i still do not have a top aligner and have yet to receive the 2nd round of mold for my top aligner to fit. My bottom aligners are going well which is the only thing keeping me here, that and the thousands of dollars i paid for a bottom aligner to be the only thing that works.

6 years ago

byte Logo

Reply from byte

Hey Olivia! We'd love to look into your treatment further and provide clarification with our clinicians! We have a doctor directed team of professionals that work to make sure the treatment you receive is the best one for your needs, and so we'd love to make sure everything is perfect for you. Send us an email- we'll take care of you.

Oct. 5th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Talia Nelson Naples, FL

Not personalized customer service via email (auto-generated responses). Was unable to get my last bottom aligners for 4 months because I have chipped bottom teeth which Byte claimed to be "gaps because of fit" and kept telling me to backtrack to previous week's aligners. I have finally finished my last set of bottom aligners and due to the chipped teeth (which the aligners don't show), my bottom teeth are not fully straight. VERY UPSET ABOUT THIS.

4 years ago

byte Logo

Reply from byte

Hi Talia. At Byte, we know how important communication is and we always strive to be open and transparent. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. Byte provides a Professional Care Team check-in via our account center to provide each customer with their next steps if they are concerned with the progress of treatment. Additional aligners may be available, as well as an adjustment to treatment to ensure we can provide the desired outcome.We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jessica Hoffman Louisville, KY

Awful customer service. I was supposed to only receive treatment for 4 months. It has been almost a year and the gap in my front teeth isn't closed. When I reached out they had me fill out a form that took 5 days to get a response. The response wasn't thorough and when i asked questions I got multiple responses with different answers. They left out a bottom retainer, which wouldn't fix my top gap. They haven't shipped it and won't refund my money so I can go to an actual orthodontist.

4 years ago

byte Logo

Reply from byte

Hi Jessica, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Mary Glover Hughson, CA

The customer service at Byte disappears as soon as the payment is made. I never spoke with an orthodontist. When I had a question about getting an address for my dental insurance claim, no one returned my calls or emails. No one had checked on my progress. I need my retainers but no one has been in touch with me so I would like my money back for those. My dentist is now worried about my teeth because your program has ruined my Byte. Please call me. No one ever returns my calls or emails.

4 years ago

byte Logo

Reply from byte

Hi there, once treatment has started, we send periodic check-in emails to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist. If none of our representatives are available, please select the callback option so the next available representative can give you a call back. If you are having trouble connecting via phone, please send us a direct message on Facebook.

Mar. 16th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Eric Curtright Lake Worth, FL

Very POOR service AFTER I paid in full. My treatment did not work at all. I spoke with advisors for 5 months sending in weekly picture showing NO changes were occuring. I am very disappointed with the product. I finally received a refund 10 months after I started the treatment. Also, I had to call multiple times and send multiple emails to get the refund. I even had my bank start a dispute because BYTE said they sent my refund but my bank showed no record of the refund. Two months later my refund was deposited. This was a TERRIBLE experience overall.

4 years ago

byte Logo

Reply from byte

Hi Eric, we are sorry to hear that your experience was anything less than amazing. We are dedicated to each customer's smile and work hard to do everything we can to make sure those final results are achieved. We'd love to get further feedback from you, as we are always working to improve our processes and communication. Please give us a call at 877-298-3669.

Mar. 11th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jacob Chirlin Littleton, CO

while the beginning process was smooth, they moved my teeth and the end result created significant problems in my bite that they couldn't correctly assess via just looking at photos I would email them. I had to go to a dentist to tell me about the issues and then they refused to stand behind their money back guarantee and I needed to get an orthodontist to write a letter that explicitly recommended I cease treatment with Byte for my dental health before agreeing to refund my money. I now need to start over with the orthodontist and Invisalign to fix the issues Byte created.

4 years ago

byte Logo

Reply from byte

Hi Jacob, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding the progression or quality of the aligners, our Professional Care Team is here to help. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 14th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jamie Saint Joseph, MO

Before purchasing my aligners, people from byte were reaching out to me constantly. Too much. Just driving me insane with calls, texts, emails. I finally purchased, and after that I never had a single person reach out to me and never received any correspondence back. The treatment plan didn't have the same end results as they had shown, but I couldn't reach anyone to resolve. Waste of money!! Once you purchase and pay in full they no longer care to communicate.

4 years ago

byte Logo

Reply from byte

Hi Jamie, once treatment has started, we send periodic check-in emails to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Mar. 10th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Shalom Herriman, UT

This is absolutely the WORST company I had ever encountered. They gladly took my money and delivered on ZERO of their promises a YEAR later. They seemed lovely at first, but the second you sign on the dotted line, they treat you like garbage and ignore whatever you say. Their predicted plans are SO FAR off it's criminal. I really wish I went with someone else. Check out the ByteMeSucks website to see for yourself how many people they have marginalized. Bytes "guarantees" are about as flimsy as rice paper, their aligners are cheap plastic, and break often.

4 years ago Edited March 23, 2022

byte Logo

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 10th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Liliana Columbus, OH

The aligners didn't fit properly. There are so many areas that have a visible gap between the aligners and my teeth. It also can't be pushed all the way up. So whenever I talk, I can feel then pushing against each other unnaturally. I did reach out to the company and it took them weeks to respond to me. They will not refund you for bad work and make the process of getting it fixed, difficult. I didn't bother because if their initial work is any indication, the second batch will also be terrible.

4 years ago

byte Logo

Reply from byte

Hi there. We are sorry to hear that your aligners are not fitting properly. This is definitely something we want to have our team look into. At Byte, we are dedicated to doing all we can to get you the smile of your dreams. Please give us a call at 877-298-3669 and a Byte team member will take care of you and get you set up with the next steps to get you back on track! We are standing by to support.

Oct. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Nicole Osif Newville, PA

I can't wear them because there is so much excess that it cuts my mouth all up. I bought an electric nail file to take the excess off, because it aggravated my arthritis too much, filing week1 down so much, but still had too much excess. I have not had the chance to use the electric file, and am frankly annoyed that I paid so much and have to make such adjustments. Customer service told me to use the tiny file provided with kit when I explained this problem. Obviously, that was no help at all.

5 years ago

byte Logo

Reply from byte

Thank you for your feedback, Nicole. We can understand your frustrations. We would like to provide some insight into adjusting the fit of the aligners. Trimming and adjusting aligners is a common practice throughout clear aligner therapy. When a customer seeks a chairside experience with clear aligners at their local dentist, the dental assistant or hygienist will adjust the aligners as needed for comfort. When a customer pursues a remote clear aligner company, it is their responsibility to adjust the clear aligners as needed. When there are areas that cause discomfort, we kindly ask that the aligners be trimmed or filed down. If there’s any excess material, you can use small scissors to cut it off, and then use an emery board to file the new edge. We want to do what we can to help. If you have any questions or concerns give us a call at 877-298-3669. We are standing by for support!

Oct. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

T. Y. Riverside, CA

My teeth are straighter, but Byte is terrible at everything else they do. Their treatment cuts corners, cuts my mouth and takes way to much work on my part to make the aligners fit properly. Their customer service is non-existent until you threaten to dispute charges. It took over 2 weeks to get answers about treatment and all they do is "apologize for the delay." Instead of fixing it. Their advertising is misleading in multiple ways - primarily product photos, and also promises of 24/7 customer service that does not exist at all.

5 years ago

byte Logo

Reply from byte

Hi there. We are sorry to hear your Byte experience has been anything less than amazing. Our goal at Byte is to get you your dream smile in the safest way possible. We work with our licensed orthodontists to create treatment plans that will give our customers the smile of their dreams. We want to make sure our customers feel taken care of through every step of their Byte journey and we are sorry if you have not felt that. We want you to know we hear you and appreciate your feedback. If you have any questions please give us a call at 877-298-3669 during normal business hours, MST. Our customer care team is standing by to support you.

Oct. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

TABITHA RUTLEDGE Fairburn, GA

because my trays dont even fit. i called and talk to someone and i have even sent emails and have not heard anything back i am asked to do this review and yet i cant even get the help that i need. i am upset and not happy at all because i paid all this money to get my teeth straight and i cant eve wear my trays and i have not gotten a response at all

5 years ago

byte Logo

Reply from byte

Thank you for your feedback, Tabitha. We understand he importance of getting the support you need throughout treatment. We want to make sure you can get the assistance you need. Please give our team a call at 877-298-3669. We are standing by for support!

Oct. 6th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Matthew McManus Nolensville, TN

It's been a total disaster. My teeth began to separate so they sent me new aligners but only for the bottom. Then after weeks I received both new upper and lower aligners and the second weeks set was deformed so bad I couldn't tell upper from lower and of course they weren't close to fitting. I skipped to 3rd weeks but don't believe they will fit either after trying them on a day early. I'm this close to giving up and losing all of my money for nothing. Highly pissed off

5 years ago

byte Logo

Reply from byte

Hi Matthew. We want to help and make sure you are on track towards your dream smile. We hear you and know that the process of waiting to get new aligners can be frustrating. Please give our team a call at 877-298-3669 during normal business hours, MST. Or shoot us an email at support@byteme.com so our customer care team can work with you to figure out the best next steps in your treatment plan.

Oct. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Katie Maloney Arroyo Grande, CA

First set didn't fit my bottom teeth. Replacement set after paying for insurance coverage, they didn't send me a bottom set. According to them, they were not moving my bottom teeth, which is ridiculous. 1) because I have crooked bottom teeth and 2) if you move the top, you need to move the bottom too. I am not chancing it by wearing these things to mess up my mouth. Expensive lesson learned. Was invited to a zoom call to discuss the issues, but the person never even looked at my mouth, so why bother having a zoom call? Could've just read her script to me over the phone.

5 years ago

byte Logo

Reply from byte

Hi Katie. We are sorry to hear your experience has been anything less than amazing. We would love to look into this further and see what we can do for you. During Byte treatment our goal is to do all that we can to give our customers the smile of their dreams. Please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to discuss this further and provide any clarification that we can. If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Sep. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Tim Quagliarello Hoboken, NJ

Beyond terrible customer service. While considering purchasing Byte I had a customer sales rep reaching out to me near daily. From the moment I purchased the product everyone disappeared. It takes a week or more to even get a response. There’s no real concerted effort to follow up and check in besides a generic email. No customization or attention.

5 years ago

byte Logo

Reply from byte

Hi there, we want to make sure you feel supported throughout the Byte journey. After purchasing the treatment plan, we check-in about ever 2 weeks via email. By responding to these emails, you are communicating directly with our Customer Care team. They are here to help get each customer to those projected results. If you'd prefer to speak to someone via phone call, we are here Monday-Sunday during normal business hours MST at 877-298-3669. We'd love to help!

Sep. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

denisa hodzic Columbus, OH

I've called twice now and still haven't gotten any feedback. My experience with Ethan ( customer service ) was not bad at all. He was probably the most helpful, but whoever is supposed to reach out to me, has not. My last day of wearing the top aligners was today and last week for the lower. I'm very frustrated, especially since my teeth are not what I expected them to be. I understand everyones teeth move differently and if mine aren't done with the treatment, but again, no one has reached out to me. Not worth the money at all. Would've rather spent money on braces elsewhere.

5 years ago

byte Logo

Reply from byte

Denisa, we appreciate your feedback, as we are always looking for ways to improve every customer's experience. We want every customer to love their smile at the end of treatment. We are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. If you are still needing help, please give us a call at 877-298-3669. We are standing by for support!

Sep. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Linda Payton Chesapeake, VA

This product didn’t work for me and caused me a lot of pain and headaches that continue today. I have been promised a refund, I followed the instructions and returned all of the supplies and attempted to sign the General Release but it wouldn’t open on my iPad. When I reached out for added assistance with the General Release, all I’ve gotten is more resistance and honestly I don’t need the stress. I did what was asked of me and to not issue a refund is bad business which is what I will report to the Better Business Bureau and anyone looking for this type of product.

5 years ago

byte Logo

Reply from byte

Hi Linda. We would be happy to talk to you more about this and provide any clarification we can. We want to make sure everything is being taken care of and that all your questions and concerns are being addressed. Please give our team a call at 877-298-3669 or send us a message on Facebook so we can further assist.

Sep. 20th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

becky bjorklund Saint Michael, MN

Terrible communication after purchase. Slow communication after you have paid and committed. There should definitely be a check in before week 15 so your treatment plan isn't backed up to nearly starting over if you have go backward. If air gaps are so "common" make that known before purchase. People depend on the timeline first given for events they may be fixing their teeth for. Overall I feel lied to and paid a premium price for a product that isn't any different than any other aligner system in the industry.

5 years ago

byte Logo

Reply from byte

Hi Becky-Every customer's smile is so important to us, and we want to make sure to get them to those projected results in the safest and quickest way possible. Our team should be sending check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. Every smile is unique and therefore shifts in different amounts of time. We do understand that any extensions to treatment time can be frustrating but we are always working to ensure that our customers experience is as smooth as possible. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.

Sep. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Heather Whynot Tacoma, WA

The customer service and response has been horrible regarding my insurance. I was told I would be covered and now my insurance is telling me that the tax ID for them doesn’t exist and they will not cover me now. I tried contacting them and never received a response for that. I tried sending an email when one of my aligned got damaged and never received a reply. This has been the worst experience.

5 years ago

byte Logo

Reply from byte

Hi Heather, thank you for taking the time to share this feedback with our team! It is important to us that every customer is supported throughout their whole treatment, so we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Aug. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Cheryl Palmquist Camano Island, WA

Byte representatives do all they can at the beginning to rope people in but as soon as I had an issue about treatment and the lack of progress, they delay tremendously on their response to me. I reached out before Christmas regarding my treatment. Iy is now mid February and still no progress, just back and forth nonsense. I asked to speak to a supervisor and they ignore that request. Do yourself a favor and go through a dentist for aligners.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Edward Jacobs

Sent me aligners that don't fit and its been a nightmare getting help. I now have a box of aligners sitting that can't even be used by me. I requested a refund or AT LEAST to cancel the payments and quit the program but they requested note from Dentist. I had nothing but good things to day but once you guys receive your money and we sign the contract, no one cares anymore afterwards.

6 years ago

byte Logo

Reply from byte

Hi Edward! We'd love to look into your treatment- please reach out to our support so that we may look into this for you. Per our guarantee, as we are a custom medical treatment, we cannot refund you once your order has been placed. However, we will make sure to get you on track no matter what.

Oct. 5th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Kristine Crown Point, IN

Caused extreme pain and nerve damage to my front tooth. I now have to have a root canal to fix the high sensitivity of that tooth and the discoloration that occurred. My front tooth is now grey. At that point I stopped using there products, asked for a refund which I have not received and I'm still being g billed every month.

4 years ago

byte Logo

Reply from byte

Hi Kristine, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Stephanie Heguy-garza Denver, CO

It's very difficult to get any support after you buy the retainers. I had issues with them my teeth moving in one day and after wearing the final retainers my teeth were still not where they needed to be. The told me to go back and wear retainers from weeks before just give me the run around.

4 years ago

byte Logo

Reply from byte

Hi Stephanie. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of.

Mar. 28th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Shabria Martin Evansville, IN

Not satisfied with my treatment plan, the way my teeth have moved not customer service. Didn't even get to finish my treatment plan and they don't give refunds. I wasted over $2,000 to still have crooked teeth and an unfinished treatment plan.

4 years ago

byte Logo

Reply from byte

Hi Shabria, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Mar. 31st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Budi Setiawan Irvine, CA

I have a bad result. I have done using aligner until #15. Due to un positive result, byte asked me to back track using number 4 which is I didn't expect back track. Overall I'm not satisfied with the result and waste my money.

4 years ago

byte Logo

Reply from byte

Hi Budi, our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 18th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Pauline Jordan Jackson, TN

This company is the WORST! I hate it and if I could report them to someone, anyone I would. There is NO WAY to get ur money back if this product doesn't work for you. I have legitimate medical proof and they completely DENIED any refund! My advice: RUN!!!

4 years ago

byte Logo

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Dan Sherman Oaks, CA

Customer service is TERRIBLE. Incredibly slow shipping rates. Every single package had to be resent because I never received it. They kept mixing up mine and my boyfriends sample and then throwing them away. We had to redo the initial impression kits 4 times because of this.

4 years ago

byte Logo

Reply from byte

Hi Dan, we are sorry to hear about the mix-up! We want to make sure everything stays accurate on every customer's account to avoid any issues. With any further concerns, please give us a call at 877-298-3669.

Mar. 11th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Mark Volz Olathe, KS

You took advantage of us. We had very poor customer service. Several changes in CS reps and delays in follow up communication. We were left to figure it out ourselves, no one walked us thru your process. It was a gift to my wife and no one ever talked to her, she will not wear a retainer that puts a gap in her teeth.

4 years ago

byte Logo

Reply from byte

Hello Mark, thank you for reaching out we hear your concerns and would love to look into this further to provide the best solution- please send us a DM over Facebook or Instagram to chat.

Mar. 11th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Kaley cruz Naugatuck, CT

Byte does not work ! Don't waste your money on this product. I expressed so much comfort, the impressions never even fit. I tried calling customer service to get my money backs and no body cared to reach out. They are all about money !

4 years ago

byte Logo

Reply from byte

Kaley, we hear your concerns and want to reassure you that we are here to provide the best solution. We would like to look into this further, since we are limited in how much we can share over public platforms- please send us a DM over Facebook or Instagram.

Mar. 11th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Janet Burgett Chariton, IA

I cannot seem to get anyone to send me my last sets of aligners. I started over on Week 8 back in August. My teeth are very satisfying to me I am pleased with the progress, but I can't seem to get anyone to understand I want the aligners sent and now.

4 years ago

byte Logo

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Lauren Lowell, IN

Byte was terrible. I went through 3 different refinement aligners. 1 year later and I've "completed" treatment. I told them I am unhappy with the results, as I see ZERO results. No response. I told them I want a refund. No response. Save your money and get Invisalign or traditional braces.

4 years ago

byte Logo

Reply from byte

Hi there Laure, thank you for your feedback. We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Cara Groveport, OH

Complete garbage. I received retainers that didn't fit. No one was willing to help me. Wanted me to keep sending pics of my teeth when I sent them 3 times. Kept receiving "how are we doing" emails. Wouldn't send another mold kit to fix. Still paid full price for something I couldn't use.

4 years ago

byte Logo

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Leslie Phoenix, AZ

Byte quality is so bad. Don't waste your time, and money. They cannot create properly fitting aligners, and they are full of excuses. They will ask for a lot of photos, and then they will ask you to cut the aligners yourself to make them fit.

4 years ago Edited January 6, 2022

byte Logo

Reply from byte

Our team of Customer Care Specialists are here to help assist! Please be sure to reach out to our team via email at support@byteme.com or by phone (877) 298- 3669 regarding any concerns, we are ready to help :)

Jan. 6th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

BrieAnna Sherrill, NY

I figured I'd give them a try. Told them my hesitations based on my experience with another aligners company, they assured me they were different so I ordered my aligners. Problem after problem and no one can help, can't even offer a partial refund, nothing. And now I'm being ghosted. What an awful experience.

4 years ago

byte Logo

Reply from byte

Hi there. We want to make sure all your questions and concerns are being addressed. At Byte, we want to make sure our customers feel comfortable throughout treatment and know we are here for them every step of the way. Give us a call at 877-298-3669 during normal business hours, MST, or shoot us an email at support@byteme.com. Our customer care team is standing by to support you.

Oct. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Desire Rico Lakewood, CO

I work overnight and sleep in the day so phone communication isn't possible only email and I've been in the same aligners for weeks I'm supposed to be on week like 12 or 13 and I'm still in week 5. Customer service responds weeks at time via email. I've been waiting forever for a response on if I'm getting a new impression kit or what

4 years ago

byte Logo

Reply from byte

Hi Desire, if you haven't heard back from our team for weeks, please send us a direct message on Facebook and we would be happy to look into this with you. Let's get you taken care of:)

Nov. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Amanda Bell Fairfield, IL

I was sent 2 bottoms for week 3 instead of a top and bottom. Was never sent the right one so had to skip week 3 which made week four hurt really bad at first. Have not been refunded for week 3. Have been on week 10 and still haven't received my retainers for bottom this is last week for bottom.

4 years ago

byte Logo

Reply from byte

Hi Amanda. At Byte, we want to make sure all our customers feel taken care of and that all their questions and concerns are being addressed. We want to look into this further and see what we can do for you. Please send an email at support@byteme.com and a Byte team member will further assist you!

Oct. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Leslie chavez El Paso, TX

Waiting for retainer to be corrected. No communication, just overall bad service. Byte is extremely expensive you would think customer would matter. 2 nd time waiting on my upper retainer sadly not to confident to receive my send corrected retainer

5 years ago

byte Logo

Reply from byte

Hi there, we want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Oct. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Tabitha Rutledge Fairburn, GA

My trays don't even fit at all I called and talk to some one and even sent an email with photos and no one has responded yet you keep sending me emails for a review. I am not happy st all I paid over 1k for this and my trys don't fit and I not able to get any help I will try to call again but I would not recommend based off how I. Being treated

5 years ago

byte Logo

Reply from byte

Hi there! We are sorry to hear you have not heard back from our team. Let's get this figured out for you. For the quickest response, please reach out via phone call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. Additionally, you can also shoot us a message on Facebook and our team will take care of you!

Oct. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Kristin Akerele San Diego, CA

No support or feedback during the treatment. Has to email them several times just to find out my son needs more aligners and I have to pay $345 to get them because he threw the old ones away. We were never told to keep old aligners. Customer service is terrible and you are not willing to work with us at all.

5 years ago

byte Logo

Reply from byte

Hi, we are sorry to hear that you have had a less than amazing experience. Our goal is to get you to your dream smile in the quickest, safest way possible. We would be happy to provide clarification regarding your guarantee. As stated in the silver instructional booklet, it is vital to not throw any aligners away throughout treatment as there may be times when it is necessary to backtrack to previous aligners. With every case being different, this is sometimes the necessary and safest path to ensure we get you to those projected results. We'd be happy to discuss this further and provide you with any needed assistance. Please reach out at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 21st, 2021