OneGuard
6.4
Overall Score
Geoff Denmark
It’s always easy talking to any of the representatives and for them taking care of my issues and this time talking with Cristopher S who went through with me everything I needed to know plus always sending out A1 companies
4 years ago
Reply from OneGuard
Dear Mr. Denmark, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Christopher! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Please know Christopher loved the positive feedback, and enjoyed providing you with his personal assistance. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 31st, 2022
Review Source
Angie Phoenix, AZ
I have used One Guard for the last ten years! They are an excellent company, not like some of the others out there! The sub contractors they use are top notch! If your looking for peace of mind just call OneGuard!
4 years ago
Reply from OneGuard
Dear Angie, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties over the last 10 years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs. We truly value your loyal business and look forward to serving you. OneGuard Home Warranties
Jan. 14th, 2022
Review Source
Veda Reddic MN
Service so far has be good all though we're new home owner n we have only used our service twice. Very prompt. N polite also workers use good safety protocols due to COVID-19. They were in n out. The sale rep. Was very knowledgeable when we had to renew this year. Christopher S. Not sure if I spelled name correctly. But big THANK YOU TO HIM
4 years ago
Reply from OneGuard
Dear Ms. Reddic, Thank you so much for the 4 star review and providing such wonderful remarks regarding your customer service experiences with OneGuard Home Warranties and Christopher! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Answering your questions and ensuring a seamless contract renewal was extremely important to Christopher and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 13th, 2022
Review Source
Donna P Mesa, AZ
I would highly recommend One Guard. Their process to file a claim is very easy. They are prompt in getting back with you. I have had 2 claims and they have made it so smooth from beginning to end! Thank you!
4 years ago
Reply from OneGuard
Dear Donna P, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution by friendly professionals, is exactly what we strive for, and we always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and recommendations and look forward to serving you again. OneGuard Home Warranties
Jan. 13th, 2022
Review Source
Steven Worthington Mansfield, TX
Cynthia F provided awesome customer service in providing me with the best choices to fit our coverage and budget. We have had no problems with one guard and we can rely on them to take care of the problems
4 years ago Edited January 1, 2022
Reply from OneGuard
Dear Mr. Worthington, Thank you so much for the 5 star review and providing such amazing remarks regarding your customer service experiences with OneGuard Home Warranties and Cynthia! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. We agree! Cynthia goes above and beyond and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jan. 7th, 2022
Review Source
Lynn Stavinoha Arlington, TX
Ana M was very professional. I was able to place my request for service in less than 15 minutes and had the confirmation email before I hung up. I appreciate One Guard and the professionals who are the team of One Guard.
4 years ago
Reply from OneGuard
Dear Ms. Stavinoha, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Ana! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! Please know Ana loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 4th, 2022
Review Source
Diane Godfrey Gold Canyon, AZ
When I called to renew Cynthia F was so helpful and friendly. I would definitely recommend your service based on the efficient and knowledgeable service I received from Cynthia.
4 years ago
Reply from OneGuard
Dear Ms. Godfrey, Thank you so much for the 5 stars and providing such wonderful remarks regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our utmost priority, from the first call for service to the completed repair, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Cynthia F is extremely helpful and friendly, and she appreciated the opportunity to provide you with her personal assistance. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Dec. 31st, 2021
Review Source
Lori Malin
I’ve had three customers super impressed with the service provided by this company so they One Guard is my new favorite home warranty!
Great polite customer service by phone too.
4 years ago
Reply from OneGuard
Dear Ms. Malin, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 17th, 2021
Review Source
Sofia Faussette Glendale, AZ
I appreciate the constant communication about renewing my policy. Every time I have called they customer service has been great. I also like the fact that they provide a military discount.
4 years ago
Reply from OneGuard
Dear Ms. Faussette, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 10th, 2021
Review Source
L D Phoenix, AZ
Professional, reliable and responsive, OneGuard does a great job for a good price. Christopher S. made the renewal process quick and he was a pleasure to work with. Thank you Christopfer for excellent service. L
4 years ago
Reply from OneGuard
Dear L D, Thank you so much for the 5 star review regarding your amazing customer service experiences with OneGuard Home Warranties and Christopher! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. Please know Christopher loved the positive feedback, and enjoyed providing you with his personal assistance. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 30th, 2021
Michael Norfolk San Jose, CA
" Faith B " This review is in the name we just mentioned!!!
The Professionalism & Outstanding handling of our situation goes above & beyond the
Norm!!!! Faith was a " Breath of Fresh Air " !!!
4 years ago
Reply from OneGuard
Dear Mr. Norfolk, Thank you so much for the 5 star review regarding your outstanding customer service experiences with OneGuard Home Warranties and Faith! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. We agree! Faith goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 24th, 2021
Review Source
Judy T Dallas, TX
I can only speak to the service of the sales team specifically Lori E who answered all of my very specific questions which helped me choose the right plan. I would not have gone with One Guard without her help.
4 years ago
Reply from OneGuard
Dear Judy T, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Lori! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Lori goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 22nd, 2021
Hal Kester Phoenix, AZ
One Guard has been my plan since 2017. Each time very thorough. Today Ana M. Listened to my problem. Confirmed my policy, them in minutes had a company to do the work. Thanks, some jobs are beyond the diy tasks.
4 years ago
Reply from OneGuard
Dear Mr. Kester, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Ana! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Please know Ana loved the positive feedback, and enjoyed providing you with her personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 4 years and look forward to serving you in the future. OneGuard Home Warranties
Nov. 22nd, 2021
Review Source
Kelly DePaoli
Representative Tony was very understanding to my recent issue and was kind to send to supervisor for review.
Scheduled appointment for sub zero fridge to have ice maker and water hooked up. Tech was scheduled and between One guard and Beyer appliance, neither party neglected to tell me they couldn’t do this service. Very disappointed I paid for the claim but did not get the service.
4 years ago
Reply from OneGuard
Dear Mr. DePaoli, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. We strive to set proper expectations when creating service requests, and we sincerely regret the frustration. OneGuard confirmed the malfunction you were experiencing was not a covered item, and coverage was not extended in accordance with the service plan. Please be assured we are actively reviewing your service request to ensure a high-level of service for all our valued homeowners. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Nov. 16th, 2021
Review Source
Helene Woog Phoenix, AZ
Whenever we call One Guard we always get the best customer service advocates. Today is was Ana M who was friendly, curteous, and knowledgeable. I was quickly able to end the call with great success, thanks to her.
5 years ago
Reply from OneGuard
Dear Ms. Woog, Thank you so much for the 5 star review regarding your amazing customer service experiences with OneGuard Home Warranties and Ana! Your satisfaction and providing a level of service that exceeds your expectations is everything we strive for as your home warranty provider, and we appreciate the opportunity to assist with all your home warranty and home services needs over the last 16 years. Ana also loved the positive feedback and enjoyed providing you with her personal assistance. On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 26th, 2021
nadeem anwar Houston, TX
Approachable, reachable and available.
Staff is professional and courteous and help and advise.
Cost is reasonable.
Having a good experience for my personal and rental property.
5 years ago
Reply from OneGuard
Dear Mr. Anwar, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Oct. 22nd, 2021
Emmanuel Qureshi Surprise, AZ
I am a senior citizen. I just talked to Auriana R about options to get my AC compressor fixed, since the order is taking so long. She was extremely helpful and polite. She took time to explain what is happening and promised to do follow up, which was very comforting to me. Thank you so much Auriana for your kindness !
5 years ago
Reply from OneGuard
Dear Mr. Qureshi, Thank you so much for the 4 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Auriana! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. We agree! Auriana is exceptional in performing her duties, and your rave review really made her day. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Oct. 14th, 2021
Review Source
Bobalu Kaiser Dallas, TX
Cindy S Is amazing. I am a new customer and quickly becoming a raving fan of customer support
She guided me through the on boarding process and made sure I was 100% confident on how to use the system
5 years ago
Reply from OneGuard
Dear Bobalu Kaiser, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Cindy! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Cindy is amazing and goes above and beyond to truly embody the caliber of service OneGuard strives to provide. Thank you again for choosing OneGuard! We truly value your business of and look forward to serving you in the future. OneGuard Home Warranties
Oct. 13th, 2021
Review Source
David Bump TX
Have now called on OneGuard for 3 separate issues on my home. Response from them and their contractors assigned has been prompt and resolved issue within 48 hrs or less. Awesome service.
5 years ago
Reply from OneGuard
Dear Mr. Bump, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with OneGuard and our service contractors! It is our sincerest intent to provide swift yet precise service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 8th, 2021
Review Source
James Slatton Scottsdale, AZ
Just renewed my policy. Talked to Sarah M and she was very helpful and totally professional. I am very happy with the services that you have already provided. Thank you. Jim S
5 years ago
Reply from OneGuard
Dear Mr. Slatton, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Sarah M! Our utmost priority is to provide fast, friendly service that exceeds your expectations, and we love hearing about your experience. We have also shared your review with Sarah, and she is grateful for the recognition and enjoyed speaking with you. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 24th, 2021
Review Source
Darkstargsaf Buckeye, AZ
Jessica G Is absolutely amazing! her knowledge and customer service is unmatched! She was able to answer my questions and resolve all my concerns. Thank you, Jessica for your amazing work!
5 years ago
Reply from OneGuard
Dear Darkstargsaf, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Jessica! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. We agree! Jessica is amazing and she enjoyed speaking with you and loved the positive recognition. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 23rd, 2021
bgbpdq@aol.com
Excellent & outstanding ustomer service from Christopher S this morning. My questions were not even re his department -- but he checked & answered all my concerns anyway! Now that is great customer service!! One Guard needs more like Chris!! Please thank him from a long time customer!! I don't talk to a lot of people at One Guard like Chris over the years
SO, THANK YOU CHRIS !!
Wow. You deserve a raise sir!!
5 years ago
Reply from OneGuard
Dear bgbpdq@aol.com, Thank you so much for taking the time to write a review regarding your positive customer service experiences with OneGuard Home Warranties and Christopher! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. We agree! Christopher goes out of his way to provide excellent customer service, and your kind words really made his day. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 23rd, 2021
Review Source
Kayla Johnson Maricopa, AZ
Our first time using a home warranty and I'm extremely happy with OneGuard. I am extremely appreciative for Mathew B for handling out situation fast, efficient, and he went above and beyond for us! Thank you!
5 years ago
Reply from OneGuard
Dear Ms. Johnson, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Mathew! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Mathew goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 23rd, 2021
Review Source
Lita Lili Hurst, TX
My experience with OneGuard has been FANTASTIC. Chris S. is so informative and patient with my million and one questions. As a new homeowner I feel well taken care of in his hands.
5 years ago
Reply from OneGuard
Dear Ms. Lili, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Chris! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. We agree! Chris is very helpful, and your positive feedback and kind words really made his day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 22nd, 2021
Review Source
Tea'a Williams Irving, TX
OneGuard is a riabke company and the Customer Service team is great. I spoke with Cynthia F who took the time out to resolve my issues. Thanks Cynthia F for your support and great customer service.
5 years ago
Reply from OneGuard
Dear Ms. Williams, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Cynthia goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 14th, 2021
Review Source
LP Woodbridge, VA
Great experience today fixing access to my account. Somehow access to my and the previous owner's accounts were swapped. Cindy S was able to easily modify the information so we had access to the correct properties. Thank you!!!
5 years ago
Reply from OneGuard
Dear LP, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and Cindy! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. Please know Cindy loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 3rd, 2021
Review Source
HEATHER MORGAN Scottsdale, AZ
Hazel b was the best. She is the only reason I was able to keep my sanity after not having a dishwasher for a month. She got right on my work order and made things happen. Excellent in customer relations and her chipper demeanor made me glad to hear her voice!
5 years ago
Reply from OneGuard
Dear Ms. Morgan, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and Hazel! We constantly strive to provide best-in-class service and we sincerely appreciate the opportunity to assist with all your home warranty and home services needs. We agree! Hazel goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly appreciate your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 2nd, 2021
Review Source
Lara C. Phoenix, AZ
Great response and quality contractors. Friendly customer service too, especially with Alexander J, whom I renewed with on the phone today. He had a nice sense of humor and was very efficient.
5 years ago
Reply from OneGuard
Dear Lara C., Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Alexander! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. Please know your rave review made Alexander's day, and he appreciated the opportunity to help and the positive recognition. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 1st, 2021
Review Source
Paul Welden Phoenix, AZ
I've had OneGuard on my home for 17+ years and now on one of my investment properties for a few months. The coverage is quite broad, the quality of contractors is good and the customer reps, such as Ashley L, are wonderful!
5 years ago
Reply from OneGuard
Dear Mr. Welden, Thank you so much for the 5 star review regarding your amazing customer service experiences with OneGuard Home Warranties and Ashley! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 16 years. We agree! Ashely is incredible and she enjoyed speaking with you and loved the positive recognition. On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 1st, 2021
Review Source
Monica Lee Phoenix, AZ
Lori E. was easy to deal with. Friendly. Helpful. Timely. Answered questions easily and without hesitation.
Only 4 stars because they have not yet provided a service though membership initiation and start-up went well.
Know from one particular friend with a One Guard HW for last 8 years that service has been excellent so hoping for the same.
5 years ago
Reply from OneGuard
Dear Ms. Lee, Thank you so much for the 4 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Lori! We are so happy that you found ease creating your warranty plan and pleased with the opportunity to assist with all your home warranty and home services needs. We agree! Lori is very professional, and your positive feedback and kind words really made her day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 25th, 2021
Review Source
Terry Murphy Surprise, AZ
I had a question about discount eligibility for my account.
Alex J responded to my question quickly and professionally.
The discount was applied and I appreciate the effort and the savings.
5 years ago
Reply from OneGuard
Dear Mr. Murphy, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Alex! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. Please know Alex loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 19th, 2021
Review Source
Ali dowl Rancho Palos Verdes, CA
Kenneth C Was the best services exec. We had the best experience and if they have people like Kenneth on their team we will certainly stay with them. Great customer service and great insurance company!
5 years ago
Reply from OneGuard
Dear Mr. Dowl, Thank you so much for the 5 star review regarding your customer service experience with OneGuard Home Warranties and Kenneth! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Kenneth is very professional, and your positive feedback and kind words really made her day. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 13th, 2021
Review Source
tmiranda Phoenix, AZ
I am a new customer with OneGuard and customer service also prompt response from Melinda G helped me in making my decision on choosing this company for my home warranty service she was informative and very detailed also courteous in assisting with my payment she made the process pleasant and easy.
5 years ago
Reply from OneGuard
Dear tmiranda, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and Melinda! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. Please know Melinda loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 11th, 2021
Review Source
Nirav Jobanputra McKinney, TX
I just enrolled with the help of Cynthia F. It was a great customer friendly and detailed information session where she explained all the details, charges and helped me pick the right plan for what I need.
5 years ago
Reply from OneGuard
Dear Mr. Jobanputra, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Cynthia! We are so happy that you found ease creating your warranty plan and are pleased with the opportunity to assist with all your home warranty and home services needs. We agree! Cynthia is exceptional in performing her duties, and your rave review really made her day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 9th, 2021
Review Source
Sarah Ellis Mesa, AZ
I have been very pleased with OneGuard up until this last service request. I called in on my hvac on a Monday. Someone could not be out until the following Monday. I had to call to find out what the status was on the service request. This was a Friday. On hold for an hour. The call was 2 hours to find out that it is not covered. So doing preventative maintenance winter and summer is a waste of time and money. Christian Flores was amazing in helping with information and getting a hold of someone to answer my questions. I would give him 5 stars.
5 years ago
Reply from OneGuard
Dear Ms. Ellis, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners as quickly as possible, and we apologize for the frustration. Your feedback is vital in our constant pursuit to improve and we are pleased to hear about your experience with Christian. He really appreciated the opportunity to explain coverage and answer your questions. Thank you again for your consideration and allowing OneGuard the opportunity to have served you. OneGuard Home Warranties
Aug. 10th, 2021
Suga Yaya St Louis, MO
My first time calling OneGuard and mom Liz provided me with great customer service. I appreciate her patience, kindness, plentiful of information and knowledge about the home owners warranty.
5 years ago
Reply from OneGuard
Dear Suga Yaya, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Liz! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Liz is exceptional in performing her duties, and your rave review really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 30th, 2021
Review Source
D Coyle Los Angeles, CA
I have been with One Guard for over 10years. They have always been responsive and professional with all claims and annual tune ups.
I just renewed over the phone for my 11year with a special discount offer as thank you for long term customer. Took less then 3 minutes with Jacob who was super helpful.
5 years ago
Reply from OneGuard
Dear D Coyle, Thank you so much for the 4 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Jacob! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Answering your questions and ensuring a seamless contract renewal was extremely important to Jacob, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business of 12 years and look forward to serving you in the future. OneGuard Home Warranties
Jul. 30th, 2021
Marvin Unger Phoenix, AZ
I worked with Alexander Jacobs who answered all of my questions in an upbeat and professional manner. He worked to provide me additional benefits and I would gladly work with Alex again.
5 years ago
Reply from OneGuard
Dear Mr. Ungar, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Alex! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. Please know we have shared your comments with Alex and he truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 12th, 2021
Pamela Watkins Chandler, AZ
I called to Followup on our policy renewal and spoke with Alexander J. He was very polite and gave me the information I requested. We have been customers for 17 years and have enjoyed the peace of mind with our rental.
5 years ago
Reply from OneGuard
Dear Ms. Watkins, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Alexander! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. We agree! Alexander very polite, and your positive feedback and kind words really made his day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 8th, 2021
Shelli Harder Scottsdale, AZ
Easy to use on line and great coverage. Have had a contract with them for three years. Highly recommend One Guard and a big thank you to Alexander J for making renewal quick and easy!
5 years ago
Reply from OneGuard
Dear Ms. Harder, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties over the last 3 years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know your review made Alexander's day, and he appreciated the opportunity to help and the positive recognition. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 6th, 2021
luis perez Mesa, AZ
I have been a member a few years now and I recommend the company, I get my twice a year ac tune up and had used their electric services too, I’m happy with it. As of today I added the appliances services too.
5 years ago
Reply from OneGuard
Dear Mr. Perez, On behalf of the entire team, thank you so much for the 5 star rating and review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again! Please know we truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 26th, 2021
John Mesa, AZ
I recently renewed my warranty with OneGuard and am very satisfied with my phone call with Sarah M. She was very respectful and patient with my questions and answered them professionally.
5 years ago
Reply from OneGuard
Dear John, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Sarah! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Please know answering your questions and ensuring a seamless contract renewal was extremely important to Sarah, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 24th, 2021
bob babbitt Chandler, AZ
Cynthia F, whom I talked with at OneGurad, was able to answer all my questions about my policy before I renewed. She was easy to talk to and was polite. She is an asset to your company.
5 years ago
Reply from OneGuard
Dear Mr. Babbitt, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Answering your questions and ensuring a seamless contract renewal was extremely important to Cynthia, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 25th, 2021
Sunil Padiyar Phoenix, AZ
I spoke to Alex about renewal and he was very helpful and presented to me all the options I have and helped me do the renewal in a speedy and expedient manner. He was a pleasure to talk to and a pleasure to deal with!
5 years ago
Reply from OneGuard
Dear Mr. Padiyar, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your outstanding customer service experience with OneGuard Home Warranties and Alex! Providing his personal assistance to ensure a seamless contract renewal was extremely important to Alex and he was humbled by your kind words and commendation. Please know OneGuard always strives to provide best-in class service, and we thank you for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 24th, 2021
AB Dallas, TX
We were having trouble with getting a contractor out in a timely manner. Joanne K was able to find a contractor to come out immediately. We are very thankful for her excellent assistance.
5 years ago
Reply from OneGuard
Dear AB, Thank you so much for 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Joanne! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know your review made Joannes day, and she appreciated the opportunity to help and the positive recognition. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 23rd, 2021
Fred Quinta McKinney, TX
Good prompt service and timely resolution. Also the online service request option is great and transparent. Can improve a bit more with multiple options for service fee and multi-year plan for the renewing clients, so that we dont have to go searching for plans every year.
5 years ago
Reply from OneGuard
Dear Mr. Quazi, Thank you so much for the 4 star review and providing feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We appreciate your feedback as it aids in our constant pursuit to improve as a leading home warranty provider. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
May. 27th, 2021
Mick Klabunde Peoria, AZ
I spoke with Alex about renewing my policy and I couldn't imagine talking to anyone else. He was such a pleasant and knowledgeable agent. He is definitely an asset to
your company. My hats off to him.
M Klabunde
5 years ago
Reply from OneGuard
Dear Mr. Klabunde, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Alex! Our top priority is to provide a level of service that exceeds your expectations and we love hearing about your experience. We agree! Alex is exceptional in performing his duties, and your rave review really made his day. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
May. 26th, 2021
Betty Pool Surprise, AZ
Joanne K. was my agent and she was awesome! She went up and beyond to find a company to take care of my problem today. Very friendly and upbeat. Thank you
So much. Betty Pool
5 years ago
Reply from OneGuard
Dear Ms. Pool, Thank you so much for the 5 star review and such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties and Joanne! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. We agree! Joanne goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business of 7 years and look forward to serving you in the future. OneGuard Home Warranties
May. 19th, 2021
Bradly Festersen Phoenix, AZ
Alexander J. exhibited top notch customer service during my interaction. He was friendly and helped me secure my renewal in less than three minutes to let me get back to my day! Thanks Alexander!!!
5 years ago
Reply from OneGuard
Dear Mr. Festersen, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Alexander! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. We agree! Alexander is very friendly, and your positive feedback and kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
May. 4th, 2021
Ginger Smith Phoenix, AZ
We love our home warranty with One Guard. Customer Service is something they excel at. Renewing this policy was made super easy by their rep Alexander Jacobs.
I highly recommend One Guard for your home warranty needs.
5 years ago
Reply from OneGuard
Dear Ms. Smith, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Alexander! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. Please know your rave review made Alexander's day, and he appreciated the opportunity to help and the positive recognition. We truly value your business and recommendations and look forward to serving you in the future. OneGuard Home Warranties
May. 6th, 2021
