Name: Landmark Home Warranty
Rating: 4.2

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Elaine jennings North Richland Hills, TX

Schedules appointment quickly Have been pleased with companies they have sent to me

8 years ago

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Emily Taylorsville, UT

They have handled each service request with promptness and professionalism.

8 years ago

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Jolene Carlson Austin, TX

It is refreshing to be served by kind, gifted, capable people. Thank you!

9 years ago

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Tilda Saint George, UT

Bought a new home and HVAC went out in the winter, they took care of it within that week.

8 years ago Edited September 14, 2021

Reply from Landmark Home Warranty

Dear Tilda,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 27th, 2018

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Dave Brinton

Purchased on the advice of the Real Estate Agent. Found a leak, and it was well worth the investment.

8 years ago Edited September 14, 2021

Reply from Landmark Home Warranty

Dear Dave,

We are glad to see that our contractors have been able to provide you with 4-star service with your plumbing leak. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 27th, 2018

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Verified Customer

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Nercy Mercado Yuma, AZ

My current claim was denied and I have not received response to my question.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Mercado, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your service history firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please know we have confirmed a check has been processed on your behalf for the plumbing repairs. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Sep. 24th, 2021

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Verified Customer

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Nabors The Colony, TX

They don't pay for nothing I have filded 3 times and got nothing out of them

5 years ago

Reply from Landmark Home Warranty

Dear Nabors, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your service history firsthand. Our top priority is customer satisfaction and providing comprehensive coverage, and we sincerely regret the frustration. Landmark has confirmed the malfunction you were experiencing was not the result of normal usage, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Aug. 7th, 2021

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Verified Customer

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Madeleine Rimrock, AZ

Refusal to install new toilets at the request of the plumber

5 years ago

Reply from Landmark Home Warranty

Dear Madeleine, Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to customerrelations@landmarkhw.com? Thank you for your consideration. Landmark Home Warranty

Jul. 8th, 2021

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Verified Customer

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Neil Peterson Santaquin, UT

Slow to answer calls and you sit on hold way too long.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Peterson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and ensuring your calls are answered as quickly as possible is our constant endeavor, and we regret the frustration. We are happy to report the service request for the oven was completed, and we encourage you to connect with Landmark through the online portal for assistance as an alternative to holding. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Jun. 18th, 2021

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Verified Customer

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Robbie Wilson Richardson, TX

Did not show to fix, failed to notify me that repairs will be rescheduled.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Wilson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your satisfaction is always our top priority, and we sincerely regret the frustration. Please know we have confirmed the repairs have been scheduled, and we will continue to monitor your service request to ensure resolution. Thank you again for your consideration. Landmark Home Warranty

Mar. 15th, 2021

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Verified Customer

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Colleen West Jordan, UT

I am having a hard time with a current claim.

5 years ago

Reply from Landmark Home Warranty

Dear Colleen, We would love to offer our personal assistance in the matter. However, we cannot find a Landmark service plan under the name provided. May we please ask you to forward the contract number or property address to customerrelations@landmarkhw.com? Thank you for your consideration. Landmark Home Warranty

Mar. 10th, 2021

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Verified Customer

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Disappointed

There was no communication when I put in a claim.

6 years ago

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Verified Customer

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Unsatisfied

Horrible coverage, doesnÕt match whatÕs spelled out in contract.

6 years ago

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Verified Customer

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Rick

You really screwed up the service on my garbage disposal.

6 years ago

Reply from Landmark Home Warranty

Dear Rick,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 22nd, 2019

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Verified Customer

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Chase

They promised something they didn't deliver on and refused to help.

7 years ago

Reply from Landmark Home Warranty

Dear Chase,

I am sorry to hear this. I would be happy to review your concerns in more detail. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 22nd, 2019

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Verified Customer

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Kayla

Coverage isnt awesome and their contractors arent the best.

7 years ago

Reply from Landmark Home Warranty

Dear Kayla,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Verified Customer

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Anonymous

They could not get the contractor to come to my house.

7 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that we were unable to provide you with a contractor. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Kevin H.

They use low-end contractors that can't fix the issues in my home.

7 years ago

Reply from Landmark Home Warranty

Dear Kevin,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Jon

Treated like crap by staff and the tech. I will be canceling my service.

7 years ago

Reply from Landmark Home Warranty

Dear Jon,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Shayna Sandy, UT

They sent us a bad company who walked out on us and did no work.

7 years ago

Reply from Landmark Home Warranty

Dear Shayna,

I am sorry to hear about your experience. It is not the service we intend to provide. I would like to review your service requests in more detail to better address your concerns. I am unable to find your warranty with your name. Please reach out to me directly at with your property address.

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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Verified Customer

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Joe Salgado

Too many out of pocket expenses. Not happy with service.

7 years ago

Reply from Landmark Home Warranty

Dear Joe,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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Verified Customer

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Anonymous

Did not seem to care about our needs. Double speak.

7 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 10th, 2019

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Verified Customer

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Tori Lewis

I pay them every month and they send the worst companies out to me.

7 years ago

Reply from Landmark Home Warranty

Dear Tori,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 10th, 2019

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Verified Customer

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Lauretta Liane

Every time we called with an issue we were told it wasn't covered

7 years ago

Reply from Landmark Home Warranty

Dear Lauretta,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 20th, 2019

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Verified Customer

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Sonia

Plumbing issue may have not been resolved satisfactorly.

7 years ago

Reply from Landmark Home Warranty

Dear Sonia,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2019

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Verified Customer

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Tom Newton Georgetown, TX

You do not cover anything that is under factory warranty

7 years ago

Reply from Landmark Home Warranty

Dear Tom,

I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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Verified Customer

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Tom Green Valley, AZ

There were to many exceptions to the warranty

8 years ago

Reply from Landmark Home Warranty

Dear Tom,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 5th, 2018

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Verified Customer

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Ursula Elrod Austin, TX

Horrible Customer Service, very sarcastic, and rude, and condescending

8 years ago

Reply from Landmark Home Warranty

Dear Ursula,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your recent service. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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Verified Customer

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Mrs. John

They didn't provide the coverage we had been told we were getting.

8 years ago

Reply from Landmark Home Warranty

Dear Mrs. John,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 5th, 2018

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Verified Customer

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Tony

They never gave me my credit and they won't cover any of my claims.

8 years ago

Reply from Landmark Home Warranty

Dear Tony,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Lisa Chaney

Service provider was incompetent, never came back or called for over 3 weeks.

8 years ago

Reply from Landmark Home Warranty

Dear Lisa,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with the contractor. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Beggs

Denied service that should have been covered

8 years ago

Reply from Landmark Home Warranty

Dear Beggs,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your service request. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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Lee McKenzie

Terrible service in two seperate scenarios. Will not use again

8 years ago

Reply from Landmark Home Warranty

Dear Lee,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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Mike

Doesn't save me much money when I need them.

8 years ago

Reply from Landmark Home Warranty

Dear Mike,

Thank you for taking the time to rate and review us. We have an overall approval rate of 97% in covered claims. There may be out of pocket expenses during a covered repair. These are typically parts that are not covered under the warranty. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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Clint Hughey

I have now had 3 claims and none of them have been helpful at all!

8 years ago

Reply from Landmark Home Warranty

Dear Clint,

Thank you for taking the time to rate and review us. I am sorry to hear we have not been helpful to you. I would like to speak with you directly about your concerns. Please reach out to me at .

I look forward to the opportunity to assist you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 1st, 2018

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Verified Customer

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Ada

We have received extremely poor customer service and long hold times

8 years ago

Reply from Landmark Home Warranty

Dear Ada,

I am sorry to hear of your experiences with our customer service. We appreciate the time you have taken to share your feedback. It is taken very seriously and I would like to look into your concerns in more detail. Please reach out to me directly at .

I look forward to the opportunity to assist you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 1st, 2018

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Verified Customer

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Prashant Narain and NirmalaAryal

Most of the appliances in the house is not covered by Landmark.

8 years ago

Reply from Landmark Home Warranty

Hello Prashant and Nirmala,

Thank you for taking the time to rate us. We appreciate your feedback. The warranty does cover your major appliances such as: air conditioning and heating system, and water heaters. We also cover smaller appliances such as: garage door, garbage disposal, dishwasher, over, range and cooktop, microwave, refrigerator, washer, dryer, and central vacuum. Along with your appliances, we cover the electrical and plumbing within the perimeter of your homes foundation.

Is there a specific appliance you are looking for? I would be happy to answer any coverage questions you may have. You can reach me directly at .

I look forward to hearing from you.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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Pat Austin, TX

They refuse to fix things that are not working properly.

8 years ago

Reply from Landmark Home Warranty

Pat,
Thank you for your honest feedback! I am sorry to hear that you are not satisfied with our coverage that we offer. I would like to be able to go over our coverage in detail with you. Please reach out to me directly at so that we can go over the details of your coverage.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Verified Customer

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Mike North Salt Lake, UT

Landmark Home Warranty is not consistent with their claims process.

8 years ago

Reply from Landmark Home Warranty

Mike, I apologize for the inconsistencies. I want to be sure this does not continue and would like to go over your experience in more detail. You can reach me directly at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager

Jan. 26th, 2018

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Verified Customer

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JCF Richmond, UT

Not happy with the way that they got out of paying a claim that I had.

8 years ago

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Verified Customer

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Tyler New York, NY

Poor communication and follow up with me, (the home owner), and the contractor.

9 years ago

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Verified Customer

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Anonymous Phoenix, AZ

You ignore my billing questions. I will not be signing up again.

9 years ago

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Verified Customer

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Frank

They took way too long to process my problem

9 years ago

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Verified Customer

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Ken Maricopa, AZ

Awful service; a high of 102 w/ a/c failure does not constitute an emergency!

9 years ago

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Verified Customer

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me

always have to wait a week to get service

9 years ago

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Verified Customer

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Ken and Melissa Irvin Dallas, TX

slow at processing and approving repairs

9 years ago

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Verified Customer

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Kristine Murray Mesa, AZ

Items not covered, poor customer service,

9 years ago

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Verified Customer

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Brittany Jackson Liberty Hill, TX

Too much of long hold times and miscommunicated product!

9 years ago

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Verified Customer

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Eric Trevino Mesquite, TX

Never returned my calls for approval on repair. Just left me hangin

9 years ago

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Michelle Mallinson West Valley City, UT

Convenience and peace of mind Cynthia F

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Mallinson, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. Please know Cynthia loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty

Mar. 14th, 2022