Name: Landmark Home Warranty
Rating: 4.2

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Verified Customer

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Poor coverage Salt Lake City, UT

They were great at addressing the problem and got someone out fast to take a look. But, after things needed to be ordered , everytging was denied.

8 years ago

Reply from Landmark Home Warranty

Homeowner,
Thank you for your feedback, we are sorry to hear that your experience with Landmark was not ideal. We do base all coverage on the diagnosis we receive from the contractor. I would like to be able to review your recent claim to be able to go over that in details with you. Please feel free to reach out to me directly so that we can go over that together.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Verified Customer

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S Anonymous Gilbert, AZ

Great Customer service. Made sure it was taken care of in a timely manner.

8 years ago

Reply from Landmark Home Warranty

S Anonymous,
Thank you for the 5- Star rating! We are pleased to hear that we have provided you with remarkable service. We do look forward to servicing you in the future. Please reach out to us directly for any of your warranty needs.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Verified Customer

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Stacey Mitchell Tooele, UT

They made sure my claims were being taken care of correctly and timely.

8 years ago

Reply from Landmark Home Warranty

Stacey,
Thank you for your rating! We are glad to hear that we have been able to provide you the timely service you have needed during your time with Landmark. We are glad to hear that your recent Appliance and Garage Door claims have been taken care of correctly. We do look forward to servicing you in the future. Please reach out to us directly for any of your warranty needs.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Verified Customer

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Texas Homeowner Midlothian, TX

Always prompt, always courteous. Works with us until the service is completed.

8 years ago

Reply from Landmark Home Warranty

Homeowner,
Thank you for the honest feedback! we are pleased to see that our team has been able to provide you with prompt and courteous service to you. We look forward to servicing you in the future. please reach out to us for all your future warranty needs.

Thank you
Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Verified Customer

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anonymous Clearfield, UT

They are good most of the time but sometimes it is confusing what is covered and what is not.

8 years ago

Reply from Landmark Home Warranty

Anonymous,
Thank you for the rating! We do strive to provide you with remarkable service. I would like to clear up any confusion you might have on the coverage. If you would like to, please reach out to me directly and we can go over the coverage in detail.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Verified Customer

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Hans Davis Eugene, OR

The lack of communication of an ongoing issue. Failure to provide a satisfactory outcome to a serious on going issue. It's like our issue doesn't matter.

8 years ago

Reply from Landmark Home Warranty

Hans, thank you for your review. I'm sorry to hear of the lack of communication. We expect our representatives to follow up with you when needed. We value you as a homeowner and take your feedback very seriously. I'd be happy to look into the situation to help you. You can reach me directly at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager

Jan. 26th, 2018

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Verified Customer

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Joe Hernandez Phoenix, AZ

Can do some more research on ways to get appliances that are warranty fast and cheaper

8 years ago

Reply from Landmark Home Warranty

Joe, if a replacement that we have presented is not the right fit for your home, there are always other options we can provide you to ensure you are getting taken care of. Please do not hesitate to reach out to us in the future for any assistance you may need! Thank you, Tiffany Nguyen | Customer Relations Manager |

Jan. 25th, 2018

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Verified Customer

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Marie Sutherlin, OR

Service sometimes takes too long and you switch the repair places after originally assigned

8 years ago

Reply from Landmark Home Warranty

Reesie,

Thank you for the honest feedback! We are sorry to hear that you have not been completely pleased with the service that has been provided. I would be happy to review and go over the warranty and situation you had in detail. Please feel free to reach out to me directly.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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J. Guilbeaux Frisco, TX

Excellent response time and very efficient customer service staff.

8 years ago

Reply from Landmark Home Warranty

J. Guilbeaux,

Thank you for the 5- star review! We are pleased to hear that our agents and contractors have been able to provide you with fast and efficient services. We look forward to servicing you in your future home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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LizB Austin, TX

Their communication is terrible. I had to repeatedly email and call to get answers and push them to get my repairs completed multiple times.

8 years ago

Reply from Landmark Home Warranty

Liz,

Thank you for the great feedback! I am sorry to hear that you were not pleased with your experience you had with Landmark. I would like to see if there is anything I can do to help with the situation in detail. Please reach out to me directly so that we can go over those details.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Derek Washington, UT

I have made two separate claims with Landmark and both were handled fair and expeditious

8 years ago

Reply from Landmark Home Warranty

Derek,

Thank you for the great feedback! We are pleased to hear that we have been able to resolve both claims that you had with us. We are happy to have you as a part of the Landmark family. We look forward to servicing you in your future home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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texdandy Rosanky, TX

When I have a claim, it is usually denied or not paid at all. After much back and forth, initiated on my part, I do get some payment.

8 years ago

Reply from Landmark Home Warranty

Texdandy,

Thank you for the feedback. We are sorry to hear that you have not been pleased with the experience you have had with us. I would like to offer my assistance to you. If you would like to go over your experience in detail, please feel free to reach out to me directly.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Dean Tasaka Syracuse, UT

They respond to the problem immediately and knoledgable personnel.

8 years ago

Reply from Landmark Home Warranty

Dean,

Thank you for the 5-Star rating! We are glad to hear that we have been able to serivce you and look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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na Cedar Hill, TX

Very helpful, fast help and they communicate well with customers

8 years ago

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Verified Customer

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Suzanne Idaho Falls, ID

Fast and professional response to any claim requests that we've submitted.

8 years ago

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Verified Customer

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Shane Gordon West Jordan, UT'

Very responsive. Quick and great to deal with on any and all claims.

8 years ago

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Verified Customer

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Dan Clark Sr St George, UT

Everything went very smooth from start to finish, Thank You Dan Clark Sr

8 years ago

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Verified Customer

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Joan Martin Casa Grande, AZ'

Good service, pleasant staff, respond quickly to any issues we submit.

8 years ago

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Verified Customer

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John Medford, OR'

They did a good job with handling our claim and were very prompt

8 years ago

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Jeffery and RebeccaSimmons

Responsive and extremely helpful to our multiple requests and repair needs.

8 years ago

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JoanneTowl

I've only need to use my policy once but I believe Landmark Home Warranty offers a good product.

8 years ago

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Verified Customer

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Patricia Moore McKinney, TX'

They''re always polite & helpful & get me the service people I need ASAP.

8 years ago

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Verified Customer

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S. Michelle Bend, OR'

Super friendly customer support from my first call to the closing call.

8 years ago

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Happy Customer Montgomery, TX'

Outstanding customer service, professional team, and good service providers

8 years ago

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Homeowner Sierra Vista, AZ

Great customer service, prompt response, addresses concerns.

8 years ago

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Verified Customer

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Linda Sage Eugene, OR'

Very quick to respond. Send highly qualified service people.

8 years ago

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Verified Customer

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Jesse Garcia Maricopa, AZ

We have used it for the refrigerator and plumbing, and they've been very helpful. A part of customer service was terrible, not all of it though.

8 years ago

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Verified Customer

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Anonymous San Antonio, TX

It was offered when we bought the house and they helped us with the AC unit while we moved.

8 years ago

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Anonymous Portland, OR

I've only had to use it to re-key my condo and it worked smoothly.

8 years ago

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Verified Customer

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Anonymous Lake Oswego, OR

They got the right person for my refrigerator repair and did the job quickly.

8 years ago

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D Maricopa, AZ'

Things went smoothly. Was able to get the parts quick and everything serviced

8 years ago

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L Seidel Plano, TX'

Two issues and both were handled quickly and with good service.

8 years ago

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Verified Customer

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Amanda Plano, TX'

Coverage is misrepresented. Says it covers plumbing, except, that it doesn't cover getting to the pipes, so really what am I paying my monthly fee for?

8 years ago

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Jose Chavez Laveen Village, AZ

Easy to work with and there vendor's are great to work with as well

8 years ago

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Peter Phoenix, AZ

Excellent customer support and highly qualified contractors.

8 years ago

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I don't recall Goodyear, AZ

Good customer service..all my service requests were taken care of very quickly.

9 years ago

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Courtney49 Las Vegas, NV

Took forever to get someone on the phone, but once we did it was smooth sailing.

9 years ago

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L. Brady Kaysville, UT

overall great customer service. The value is good. The process to making a claim is easy.

9 years ago

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Ryan Hendrix Dallas, TX

They are quick to respond to issues or problems and work make things right if something goes wrong

9 years ago

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Verified Customer

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Derek Ephraim, UT

It has always been easy to make a claim and get someone to come out to help.

9 years ago

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Houston costumer Houston, TX

Great customer service and true to their words. For the most part have been happy with contractors

9 years ago

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Verified Customer

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Brandy & John Marteliz

I have had to use Landmark 2 times this year. Both were great experiences.

9 years ago

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Shannon L.

Landmark has been great to cover multiple items in my home when needed

9 years ago

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Teresa

They've been super helpful & efficient each time we've called

9 years ago

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Rachael Phoenix, AZ

Great experience, easy to work with! Took care of my claims easily and quickly!

9 years ago

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No Fayetteville, AR

Always very prompt and courteous answer questions very quickly.

9 years ago

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Patricia Peterson Mountain Home, ID

Very responsive . Will definitely be buying another's year protection

9 years ago

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Dani Strong

10 stars if they did a full brand replacement, not just a standard unit of some items.

9 years ago

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Lisa Lubbock, TX

Service calls are a little high, but had a very good experience with them overall.

9 years ago

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Verified Customer

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Private Yuma, AZ

They have great customer service and helped resolve my problems.

9 years ago