Name: Landmark Home Warranty
Rating: 4.2

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Verified Customer

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Ralph McGahagin San Marcos, TX

I'm happy with the service. I've had to call their representatives already, and they've been very responsive. The service request was filled quickly, however, it's a complicated process to actually get to the service request.

9 years ago

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RL / SL St George, UT

It's been very good. I've had 4 claims, and they were able to solve all 4 in a timely manner. They have quality people and quality contractors. They fixed our problems within probably 45 minutes, so their timing on that was very fast. I would definitely recommend them.

9 years ago

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C.D. Scottsdale, AZ

I needed to use the warranty recently, when my air conditioning unit ran out, and they had somebody call me within 2 hours; in Arizona, that's critical. I do have to say that it was initially very difficult to reach them, but they solved the problem. It's been very good.

9 years ago

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Jon and Gail Coleman Las Vegas, NV

I'm not totally satisfied with their customer support. My A/C wasn't working, and they sent people each time I called them, and it was still not working. I had to pay a service fee each time. On top of that, they sent the same company over and over, because they said they had to take ownership of their problem and work. Finally, I called them and told them to replace it, but the person I spoke to said they'd send someone from another company. The person came over, and determined it just needed Freon, and the first company never diagnosed it properly! I ended up paying a lot to get it repaired. It's working fine now, but that was a terrible, frustrating situation. They should've refunded some of the service fees. Plus, they went up on their pricing this year, which also didn't make me happy. I wasn't totally happy with their service, and now I'm paying more for it.

9 years ago

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Glenn and Cynthia Colby Arlington, TX

It was offered through our mortgage lender. They've been good so far; we've only had to use them twice. One time a spring broke on our garage door. We called them and they had somebody come out here like the next day, and it was fixed.

9 years ago

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Rick Luzardo Chandler, AZ

We went with them because it's what our realtor recommended. Our experience with their customer support was very nice. I just called about my water heater, and they sent out a technician.

9 years ago

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Verified Customer

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Dean Bunkowske Chandler, AZ

The warranty was part of the sale of my house. Customer support was very courteous. They got to the point with my issues quickly. The garbage disposal went out and I called and they sent out a repairman right away, and they replaced the broken garbage disposal on that same day.

9 years ago

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Verified Customer

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Anonymous Frisco, TX

We used, right away, the re-keying services that they have. They were here the next day, re-keying the whole house. Plus, the representatives answer the calls very quickly, and schedule whatever is needed.

9 years ago

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Anonymous Tucson, AZ

Landmark sent a technician out right away, about the next day or so, when my AC blower went out. I actually had the part in my truck, so they were able to fix it pretty quickly. On top of that, the representatives have been pretty good.

9 years ago

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Christa Scott Chandler, AZ

They generally get back to you pretty quick when you request for help online. The problem I had was that they generally use smaller companies, or just one-man teams, and you can't find anything about these people coming to your house. Besides that, I'd say that during the day, the support team is fine. However, the support at night is lacking.

9 years ago

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Gary & Laura Curtis Clearfield, UT

The main reason we purchased Landmark Home Warranty was because they covered a rekeying on a new home that we bought. They were very nice people, and I was really pleased with the service.

9 years ago

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Troy Johnson Salt Lake City, UT

It was easy to work with their customer support; I got an appointment pretty quickly. Plus, the people they sent out to fix our A/C were very quick and helpful. They were very efficient and friendly when it came to explaining the problem.

9 years ago

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Verified Customer

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William and Wanda Curtis Kingwood, TX

Everything has been going perfectly well. There was one time that I sent an email request, and nobody got back to me, however, they did answer when I called. Overall, it's worked out very well for us.

9 years ago

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Cody Cameron San Antonio, TX

My A/C was not working properly, so they sent out a guy to recharge the coolant. Had I not used the home warranty, that procedure would've cost about $450. With Landmark, it only cost me about $250. I would only suggest that they have some kind of pamphlet that explains exactly how much is covered with each item. For example, the technician told me that Landmark only covered around $20 per pound of coolant that the A/C needed, instead of the whole thing. It would help to have this kind of knowledge before proceeding with anything else.

9 years ago

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Verified Customer

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Dave & Laura Innerbichler Eagle, ID

We needed air-conditioning service, so they sent out a company and a technician who did some checking. He refused to go into the attic, and there was a problem in the attic that was discovered later, so if he had gone there to begin with, it would have saved a lot of time.

9 years ago

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Verified Customer

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Tracy and Keith Gorseth Nampa, ID

We had to use our warranty for a heater that had to be replaced, and the service was good. They replaced it without a problem. They do a real good job, and do it right away. They get their Johnny on the spot!

9 years ago

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Gary Gonzales Boerne, TX

Everything has been good. The person they sent out to fix our pool pump ordered the parts that were needed, and replaced it. Besides that, we haven't had to deal with customer support.

9 years ago

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Kerry Dixon Ogden, UT

Our A/C went out during the summer, just when there was heat streaks. Landmark said that the best they could do is get someone out within 5 days, and that's the best they could do. I complained about it, but they would just say sorry. My concern was that if they even tried to do something better. Their customer service was just poor. Besides that, the technician was very knowledgeable, very good, and in fact, I had somebody come over to follow up on him. He was so much better than the person that came over, so as far as the quality, I'm pretty impressed.

9 years ago

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Joan Boise, ID

They don't respond right away, even though they say they will. We actually had a problem with our humidifier, and I called them to see if it was covered. After confirming it was, I explained what the problem was, and they had a guy come out and fix it. Unfortunately, the guy didn't know anything about that particular item, and I still had to pay $60 dollars for him to come over. On top of that, I called Landmark, and then they told me my item wasn't covered. It was just a waste of trip, a waste of money, and they couldn't get the right person to come over, even after I gave them a thorough explanation of what was wrong. I was not happy with the fact that I paid the money, and wasted a lot of my time.

9 years ago

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Verified Customer

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Yi Chen Pleasant Grove, UT

Their customer support was very good and responsive. They followed up well, and are pleasant to work with. Plus, the contract is good and in time. They communicate well and get the issues fixed.

9 years ago

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Deidric Cave Tooele, UT

I had the house re-keyed when I moved in, and they offered good customer service. Another time, the warranty didn't cover my leaky dishwasher, however, they put me in touch with someone that could fix it. Overall, it's been a positive experience.

9 years ago

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Gary Burke Twin Falls, ID

We needed to use warranty on our air-conditioner, and do the start up on it. What it needed was more Freon, and they were able to install it effectively. Speaking to their representatives was very good. They were on top of any incident that came up, and had it resolved very well.

9 years ago

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Susan Whitehead Cleburne, TX

The bottom of my pool filter cracked, so Landmark sent over a pool company to replace the filter, and everything went well. Also, customer support has been really good, and very prompt. They work to get somebody over that can help us, and I appreciate that.

9 years ago

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Loren Brown Casa Grande, AZ

They're timely, effective, and balanced! The ice maker in our fridge stopped working once. We called Landmark, they called the repair company, repair company fixed it, and problem solved. Simple as that! I'd recommend them to anybody.

9 years ago

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Richard Richards Houston, TX

We called them already because our air conditioner wasn't working properly, and they immediately took care of it. They chose a top rate provide to come out here and fix the problem, so that was good.

9 years ago

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Mike Arnold Austin, TX

Our kitchen faucet and the bathroom toilet was leaking, so we called them, and they sent out a person to take a look at it. They ordered the parts, fixed it, and payed for it. They did a great job, I haven't had a problem with them.

9 years ago

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Dustin Bakker Salt Lake City, UT

We've had to make 2 claims, and both times, within 2 days, they had someone with me that was scheduled to fix the problem for us. It was the furnace that had a dirty sensor, so he came in, fixed it, and that was that.

9 years ago

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James Yates Carrollton, TX

About a week before Christmas, our oven gave out, and they quickly brought us a brand-new oven before Christmas. They've been very responsive and very good. It's definitely been a very positive experience.

9 years ago

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David Bird Salt Lake City, UT

My oven had a problem with the coil, so I called them, and they arranged to have a local technician come over. He was here the next day, assessed the situation, and the following day they had the replacement part installed. All of them have been good! They've been very responsive when I've asked for assistance. I'm generally happy with them.

9 years ago

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Gary Chavez Katy, TX

Everything has been great so far, including their representatives when I called. They're really courteous. The only time I wasn't happy with them was the first time I had to use it. They gave me a number to call, and the guy barely spoke English, and I don't think he understood what I told him.

9 years ago

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Cory Chandler Lake Havasu City, AZ

So far, they've been very responsive and have did very helpful. We've actually had to used it a couple of times since we moved in, and they responded quickly on every occasion. They got somebody to work on the parts, approved them, and fixed the issues. We have been satisfied with every experience.

9 years ago

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Yvonna Bocci Weatherford, TX

It's excellent! I've had to used their service once already and it's been excellent. Our air conditioner wasn't working, and they sent a brand-new unit out. The overall process was super-fast.

9 years ago

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David Winkler Paradise Valley, AZ

This service actually came with our house when we bought it. Our heater broke, and it was leaking water everywhere, so we had to call and get that replaced. Instead of paying the usual price of $1,200, we just paid $200. They've been quick every time we've had to call for something.

9 years ago

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Matthew Martinez Meridian, ID

Their customer support is pretty diligent, and followed up to make sure the contractors were there on time. Plus, they were pretty responsive with anything that I needed. I set up the service on about 5 of my properties; I highly recommend them.

9 years ago

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Kraig Johnson North Richland Hills, TX

We've already used the service twice. One time was for the heater, and the other time with our garage door. Both were fixed pretty quickly, without a problem. So far, they've just been real good. Everybody at their customer support center is always friendly and helpful. I would recommend them to other people.

9 years ago

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Arlene Richard Salt Lake City, UT

They arranged for a company to come out and check my dish washer after it stopped working. They figured out what part was wrong, and had a person come and fix it. They were very helpful and very professional, just as their customer service was.

9 years ago

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Erin Avdic Helotes, TX

They've been very helpful. They answered the phone on time, and call you back in a timely manner. They're fine through emails as well. Actually, my garage door was not working a couple of months ago. I ended up calling, and they had my garage door company call me the same day. They took care of everything; all I had to do is pay my deductible.

9 years ago

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Curtis Oeser San Antonio, TX

Sometimes it's good to have this home warranty. For example, the A/C was worth it, but getting my oven repaired was too much to go through them. I could just get a new one. You still have to pay them to have the service, plus pay a service call fee, and also pay whenever they send somebody out. Besides that, their customer support is fine. They answer the phone, and respond in a timely manner. I've had no problem with that.

9 years ago

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Anonymous Austin, TX

I'd say their customer service is very top rated. They respond immediately, and answer any questions you may have. They've already sent somebody over twice, to fix my A/C in the first year with them. They're very responsive!

9 years ago

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James Eagle, ID

This review relates to the customer service received when an issue with my account was discovered. My wife signed us up for coverage after moving from Texas to Idaho. Some simple mistakes were made initially where we were signed up for coverage on two sets of washer/dryers, two sets of microwaves, etc. I did not discover this mistake until eight months after taking out the coverage. I had been paying a much higher premium than necessary. I contacted Landmark and spoke with Paul C. After explaining the problem, he not only made the corrections to the account after the fact, but was able to provide us with a refund for the money spent unnecessarily. In my opinion, the customer service received was above and beyond what I expected.

4 years ago

Reply from Landmark Home Warranty

Dear James, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is our utmost priority and it is always a distinct pleasure to assist you. We agree! Paul goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Feb. 15th, 2022

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Carlos Rodriguez Converse, TX

I reviewed several home warranty companies and found Landmark Home Warranty offered more coverage for about the same amount of money I was spending with my current home warranty company. I was impressed with their customer service representative, Ms. Melissa G, who took her time going over the details of the policy I was interested in and did not put any pressure during my inquiry for a purchase decision. Instead she wanted to make sure I had all my questions answered before making my decision and once I decided to go with Landmark Home Warranty, Ms G made everything easy by setting up my Landmark account so that I could go in and update the account when I was ready. I am happy with my decision and looking forward to Landmark Home Warranty to serve my future home needs.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Rodriguez, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Melinda! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home service needs. We have also shared your rave review with Melinda, and she is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 22nd, 2021

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gary pierce Phoenix, AZ

I looked into several home warranties polices and had just about decided not to go with any home warranty. Melinda G from Landmark Phoenix office contacted me after I had filled an online form. She thoroughly answered all my questions and immediately sent a copy of a detailed contract. Ms. Greenwells professionalism and the up front detailed online information swung me to purchasing a Home Warranty policy from Landmark. My ratings are based solely on my contact, online information, and ratings on US News. I have not yet used any of the services. I strongly feel this is first class company to do business with and a solid decision.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Pierce, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Melinda! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Melinda is very professional, and your positive feedback and kind words really made her day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jun. 9th, 2021

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Frank Padilla Phoenix, AZ

Had an issue with my refrigerator several weeks ago. My daughter-in-law was the primary contact with Landmark and the contractor and somehow the communication broke down and we did not hear from anyone regarding this issue. She and my son moved to a new house, so I was following up on the issue, logged into the website to review the work order. I called the contact number on the work order and luckily NICOLE D. answered the call and within a day she researched the case and resolved it to my satisfaction. She was very courteous, attentive didn’t mind that I kept interrupting her. She was the right person today for me and forLandmark. Thank you Nicole!

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Padilla, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Nicole! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the honest feedback and opportunity to assist with all your home warranty and home services needs. We agree! Nicole goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. Thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Apr. 26th, 2021

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Stephen transue Golden Valley, AZ

During last week there seemed to be a delay in ordering and receiving the heating/cooling unti for my house. This morning I contacted Landmark and was connected to Faith B in Phoenix. Faith began to followup on the claim and in a short time this morning she completely fixed the problem with the location of the needed unit I was expecting. She also coordinated with Landmark office and the contractor supplying the unit Then notified the local contractor to contact the supplier and arrange for the shipment to Kingman AZ. The unit is on the way to Kingman AZ for installation within 24-48 houses. There appeared to be some communication problems and Faith straighten that out with excellent professionalism your company should be proud of. I want to Thank Her for a job well done.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Transue, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your recent customer service experience with Landmark Home Warranty and Faith! Our top priority is your satisfaction and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Please know your situation was extremely important to Faith, and she loved the positive feedback and opportunity to provide you with her personal assistance. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 18th, 2020

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John Andersen Riverton, UT

As a realtor, I have worked with numerous home warranty companies but I have found Landmark to be the best of the best. I recently renewed several policies and Fred F provided outstanding help in getting me the right policy choices and eligible discounts. He made the entire process so efficient and smooth and satisfying. Landmark has been excellent in their response to service claims and their online systems have made things so easy to initiate a service request and track progress. I have also found them to be very easy to reach when I have had questions and needed a live person to talk to in order to resolve an issue or get information.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Anderson, Wow! Thank you so much for the 5 star review and such amazing testimony regarding your positive service experience with OneGuard Home Warranties and Fred! Our top priority is your satisfaction and to make the warranty process hassle free, and it makes us extremely happy to know how well our online service has worked for you. We agree! Fred is incredibly courteous and efficient, and truly embodies the caliber of service OneGuard strives to provide. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties

Nov. 19th, 2020

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Denise Jensen Saint George, UT

I called Landmark with some issues and concerns. I was connected to Kenneth. I very much dislike calling Landmark because I think that landmark has the worst customer service I have ever dealt with. However Landmark is the warranty company that we initially were given when we bought a home so we just Stuck with it. For now, maybe not in the future. However, when Kenneth answered the phone I was so pleasantly surprised of how nice and personal he was. He was very diligent in working to solve the issues that I was calling about. Kenneth made me feel at ease, it was not a stressful conversation, he was extremely polite and he listened to what I had to say first before chiming in and thinking he knew what I was calling about. (My experience with so many landmark associates. They just don’t listen to the customers.). Before hanging up Kenneth wanted to make sure that everything I needed was resolved. He said this in a very meaningful way showing me he really does care about Landmarks’ clients. He loves his job I can definitely tell that. You always know when someone is happy with their job because they are kind and polite. My experience with Kenneth helped me make the decision to stay with Landmark. Because of one of the issues that I am dealing with I have been extremely frustrated with Landmark and have been shopping around for another warranty company. So for now I am sticking with Landmark. I hope to be able to deal with Kenneth in the future if not, at least other Landmark employees who are pleasant and know what customer service is. In my opinion kenneth is a superstar!

6 years ago

Reply from Landmark Home Warranty

Dear Mrs. Jensen, Thank you so much for the 5 star review and remarks regarding your recent service experience with Landmark Home Warranty and Kenneth. Your satisfaction is always our top priority, and we are grateful for the opportunity to assist with all your home warranty and home services needs. We also appreciate your helpful feedback as it aids us ensuring that we service our valued homeowners with the care and concern they deserve. Please know we have shared your review with Kenneth and he really appreciated your commendation and the opportunity to advocate for you. On behalf of Kenneth and the entire team, thank you again! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Nov. 14th, 2020

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Michael Penniman Tucson, AZ

We recently had our microwave oven stop working for us. We called Landmark Home Warranty, who set up an appointment with a home repair company. They cam to the house within 36 hours of calling LHW. They accessed the microwave, gave LHW the option of repairing the appliance or sending us a check for a replacement with similar features. In our case, due to the age of the appliance (14 years old), they decided to replace our microwave. We went out and purchased a new one within hours and had our repair service man install it for us for a small fee. LHW mailed us a check for the replacement microwave within 7 days and we couldn't be happier with their service. Better than we could have imagined.

8 years ago

Reply from Landmark Home Warranty

Dear Michael,

We are glad to see that our agents and contractors have been able to provide you with 5-star service for your microwave. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Carole Thombs Richmond, TX

The agent I made the claim with for service on our air conditioning was polite, thorough, & friendly. Our appointment was made in 4 hours, we were notified of arrival time for service from contractor. Contractor arrived on time, assessed the problem, completed the work, and left us with the 30 day guarantee of their work, with a number to call if there was a problem! Landmark followed up with us the same day to verify the work was done to our satisfaction! I have referred 2 friends so far, and anticipate more referrals in the future to this company that actually does what it says it does: warrenties the work!!

8 years ago

Reply from Landmark Home Warranty

Dear Carole,

We are glad to see that our agents and contractors have been able to provide you with satisfactory service. We appreciate your feedback and hope to continue to provide remarkable service for you!

We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 13th, 2018

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Lare Henderson, NV

Overall rating = 4.8 out of 5. I've used other home warranty companies and was often disappointed with the coverage. Landmark's coverage is just slightly better in my opinion. However, Landmark's customer service is WAY better than the other guys. I continue to renew my coverage with Landmark because they talk to me with compassion and are willing to listen and do their best to be reasonable. Several of their service providers have taken a bit longer (1-2 days) to get the issue fixed, but the customer service more than makes up for that. If Landmark offers service in your area, I recommend that you consider them for your home warranty.

8 years ago

Reply from Landmark Home Warranty

Lare, Thank you for taking the time to rate us. We appreciate it! Landmark strives to better our services for our homeowners and value your feedback. We hope to continue providing remarkable customer service for you! Don't hesitate to reach out to us for any of your future needs. Thank you, Tiffany Nguyen | Customer Relations Manager |

Jan. 29th, 2018

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Tommy And Wanda Thompson

I have used my Landmark home warranty a few times recently. every experience has been wonderful. From the initial notification to completion Landmark has made it stress free and kept me updated on every phase. When the ice maker dispenser went out on my refrigerator and a part had to be ordered they let me know when it was shipped, checked to make sure I had heard from the technician and scheduled an appointment for installation. The tech originally ordered the wrong part. Landmark made sure the correct part was ordered and shipped in an extremely timely manner the 2nd time. Most recently, my central AC/heater went out. I called Landmark that morning and there was a tech at my house that afternoon. He found the problem ordered the part and was back the next day to complete the project. The customer service is exceptional. Someone was continually in touch with me with updates.This is the best investment we have made in protecting our home and I highly recommend Landmark to family and friends on a daily basis.

8 years ago